General Q&A

I’ve deactivated my manychat account, but the automation is still running on my instagram account. (I did delete/deactivate all automations before I deactivated my account). How do I stop the automation? The automation is an automated message that is sent when someone sends me a message. 

Hi All!set up an automation so that when someone comments a specific trigger word on my reel, they automatically receive an initial DM. That part works perfectly.However, I’m having issues with the second step in the flow. When someone selects “Send me the link,” the system doesn’t send anything. I’ve noticed that I have to manually click “Send me the link” in our DMs for it to sometimes trigger the message.I also realized my Instagram inbox is separated into Primary, Requests, and General, and this issue seems to happen with the DMs that land in my General inbox.Has anyone experienced this or know what might be causing it? Any help would be greatly appreciated!

Excited to try the DM to new followers automation with my Pro account but my delay time options are only 5 minutes and 10 minutes which seem too long for my preference.  In the step by step guide as well as YouTube videos I have seen that there are several other options available - no delay, 30 seconds, 1 minute.  How do I gain access to those options?  Thank you 

This needs immediate attention.I am based in India and my ManyChat PRO subscription is currently blocked because your billing system is rejecting six different valid Indian cards and one Canadian card across multiple banks. Every card supports international and online payments and works on other SaaS platforms. The problem is clearly on ManyChat’s billing side, yet the burden is falling on my business.I raised a critical ticket over 12 hours ago and there has been zero response. For a platform that promotes itself as business-grade, this level of support on a billing outage is unacceptable. My active workflows and customer communication are being disrupted while I wait in silence.Facts:• Six valid Indian cards declined• Multiple banks and networks tested• International transactions enabled• Billing information correct• Live operations are being affe

Hello everyone,I’m having an issue with connecting my Instagram account to ManyChat.Previously, I was able to add this Instagram account (shaiyrgul_manap) without any problems, and I have already upgraded to the Pro plan. However, now I can’t add or reconnect the same Instagram account anymore.I’ve tried to connect it more than 10 times, but it still doesn’t work. I’ve checked permissions, Facebook Business settings, and tried reconnecting, but nothing helps.Has anyone experienced this issue before?What could be the reason, and how can I fix it?Thank you in advance for your help 🙏 

How to send a reminder whats app message in the middle of automation if the client did not respond in 12 hours as i ask them about the trip review with 2 buttons and they could respond in typing without clicking any button

Subject: Unable to verify email address and receive confirmation codeHello,I am having trouble verifying my email address (diazrobin1970@gmail.com) for my Manychat account. I am not receiving the confirmation code in my inbox or spam folder.When I try to use the "Resend code" option, I receive an error message that says "Email is already in use by another user" (as shown in the attached screenshot).I am currently locked out of my account and cannot proceed. Could you please investigate this issue and help me regain access to my account?Thank you,

This week I started to notice my Instagram automations only sending to people who are following me. There is no reply comment or message sent to anyone who is not following me which is where most of my comments come from. Does anyone know how to fix this ?

finding in doc, i figured out is also possible using validation in whatsapp manager on meta ads but in this case i cant use CoEx and have to disconnect. i already using messages in batch and trading conversations with my custumers i cant delete this one. i have to dispatch more messages but i cant validate my current number to increase the number of messages. and is quite important for my bussiness use coex , as actually working now and very well.

Hello, I scheduled four messages to be sent on January 31, 2026, each set for different times: 1st message: 07:00 AM 2nd message: 07:55 AM 3rd message: 09:30 AM 4th message: 12:30 PM However, the following issue occurred: all messages were sent at the same time as the first one, specifically at 07:00 AM.This is a serious problem, as all messages were scheduled for the same contact base, which directly impacts communication quality, user experience, and may cause deliverability issues.I need to understand what went wrong with the scheduling system and what measures will be taken to ensure this does not happen again.

Hello, I would like to build a chatbot ai for whatsapp. But recently I saw that meta introduced an ai tax to use third party ai chatbot with whatsapp.Is there a way to avoid this tax? Or do I have to use chatbot without ai?

Conectei o número através da versão beta Conexão com Coexistência, a principio tudo funcionando 100%Criei meu primeiro fluxo como teste onde o usuário envia a mensagem para iniciar a partir do “a mensagem contém” no teste feito dentro da plataforma a mensagem chega e está funcionando, porém quando envio a mensagem através do whatsapp o fluxo não se inicia. segue abaixo algumas imagens 

Why are buttons not appearing on the deskop/web app? Compare how this automation looks in the mobile vs web app...mobile:desktop/web: 

I want to add a WhatsApp account to Many chat. The number is using WhatsApp Business, the business is verified by Meta, but in the WhatsApp account in Meta, it does not show currency, time zone, and the WhatsApp manager. The only info appear is:Business name, Phone number, and Profile photo.Also, I tried to connect the Many chat process, but the only choice I have is to create a new WhatsApp business for the business portfolio

I've come back to ManyChat because there was a workaround to get the automation to fire and say "hi" to new followers. The issue I'm now having is that the automation “Say hi to new followers “ it's only working about 40% of the time, which makes the automation redundant because it's taken me double the time to then go through and screen who has received messages and who hasn't been sent messages, so then I can send them manually.I then found that other automations that I have set for either a comment or a DM for a specific word also isn't firing. I have tried to follow the instructions to refresh my permissions, the issue is when I try to refresh it tries to log me in again and I have the exact same issue of the failure to log in when I was trying to activate the automation to "Say Hi to New Followers" Before there was a workaround. I end up going in circles. I have emailed support but have yet to receive a reply. I have ensured

Is anyone else having problems when all (literally all settings, including channels, automation, contact and subscription) disappear?I have used Manychat for more than a year. I logged in as usual through Facebook and saw just a new account 😩And I don't know why. I didn't delete automation, channels, or any integrations, and I paid my subscription last week.It seems like there might be some bug.

Hi! I would like to add the second Instagram profile into my Manychat channel and tried to get inside of my created profile and found out that I cannot log in anymore with FB or Instagram credentials. I have checked all the passwords, all was correct and were saved on my PC, but then why I cannot log in? What I should do in such case? Thanks in advance,With kind regards,Anna.

I have no active subscriptions on my account but I am still being billed by Manychat. Does anyone know where to go to resolve this - I’ve had to block the payment via my bank for now and I’m not very happy about it.

I’m having WhatsApp messages inconsistencies. Some messages from WhatsApp are never showing up in Manychat’s platform. However, the messages I send to them are indeed visible, but it’s as if im talking to myself because the chat only shows MY messages.The problem is, as the messages from my clients are not being recieved by Manychat, the automations never starts, so the conversarion ends up ignored.The whole “automation” thing gets useless. Is there any solution to this problem?Some deatils: I use WhatsApp Coexistence, but this issue is relatively new (it didn’t happen the first few months)

👋 Hey Community! I'm Martín, a product designer here at Manychat, and I'd love to learn more about how you use Live Chat today. I'm especially interested in hearing from people who sometimes feel overwhelmed by their DMs or feel they're not getting the most out of Live Chat yet, especially if you don't use filters much today. 👉 If that sounds like you, we'd love to have a 30-minute conversation to understand whatworks today, what's confusing, and what could be improved. No prep needed. We'll ask one short question when you book, just to make sure we talk to the right profiles, and we'll take it from there. If you don't have time for a chat, feel free to share how you currently manage a busy Live Chat in the comments, we'll read everything. 

Hi ManyChat team — my Instagram business account….  is fully connected and authorized in Meta Business Manager and Instagram (Apps & Websites), but it does not appear as a workspace in my ManyChat account.This looks like a hidden or corrupted workspace connection. Can a team member please fully detach the Instagram account on the backend and re-enable it so I can add it properly?

I am using Manychat now for 5-6 weeks. setup and login was very difficult. however i was able to login with my mobile phone what never worked on my Macbook. but two days ago i was logged out and now i can’t login anymore. anyone experienced the same?

I’m running into a challenge with ManyChat and wanted to confirm the best-practice setup.I receive hundreds of Instagram DMs per day. Many of these are from existing followers, applicants, or active clients where I want to respond personally and not trigger automated AI replies. I only want the AI automation to respond to truly new inbound messages.Ideally, I want the system to work like this:New inbound messages from users → trigger the AI response. Once I personally reply in the DM thread → the AI should automatically shut off for that user. Ongoing conversations should not be interrupted by automation.What is the most reliable way in ManyChat to:Detect “new conversations” vs ongoing conversations, and Automatically pause or disable automation once a human/admin replies?If possible, I’d love guidance on the exact rule, tag, or automation logic that supports this use case at scale.Than

I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.