General Q&A

Is it possible to personalize the message based on the specific ad that brought the person in as a follower?

Hoje ocorreu um problema no processamento do nosso pagamento da assinatura no cartão de crédito que estava com pouco saldo disponível. → Após a liberação do saldo e nova tentativa com sucesso, se perderam as conversas e não registrou nem nos logs quem tentou entrar em contato conosco ou muito menos as conversas na aba de chat ao vivo após a reativação do serviço.. Ao verificar na aba de Logs, nem mesmo o nome do cliente/inscrito ou whatsapp de que tentou entrar em contato foi registrado, nem tão pouco entrou na aba do chat ao vivo após a reativação do serviço, o que impacta por não sabermos quem tentou entrar em contato nesse período..  Your WhatsApp incoming message wasn’t received. Nesse caso, ficamos as “cegas” esperando os clientes chamarem novamente? Alguém já passou por isso, ou sabe como achar esses contatos no log? 

I recently activated one automation that if someone comments “10k” they will receive a link in their DMs. However, it is not working for any of my followers even tried it myself using my other account it did not work. Have set this automation for the first time. Please help as i’m new to this. 

Hello everyone,I am new to this and I’ve been trying to set up a sequence to target contacts that haven’t been back in touch after a first inquiry. I segmented them using tags and subscribed them to a sequence. I then made a sequence with a first message that you can see attached. When I check the conversation I see a notification saying the message was sent, but when I check through my dms I don’t see any message sent. The sequence stats also don’t show any message sent. I am confused and wondering what is it that I’m doing wrong.Thank you for your help :)  

Hello! I am trying to set up the “Auto-DM links from comments” for IG, when I selected “comments on a specific post or reel” from the dropdown menu, “You haven’t posted anything yet!” appears even though I have posts/ reels on my IG account. Would appreciate some help, thank you!

So I have 4 different Instagrams attached to my Facebook, all paying individually to Many Chat for the Pro service.  I’m having an issue with the New Follower automation not working on all accounts simultaneously, just working on one account at a time.  How can I fix this?

Hi there,I am trying to set up a workflow for the new say hello to new followers I am following a YouTube that Flodesk put out with Steve Mallor and at the 3:28 mark he shows a Flodesk action where he has multiple Manychat Custom Field, which I have already set up, but for me even if I go to Custom field drop down I can only add one. Can someone help.Here is a link to the video:  

Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page.  I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat.  Any advice?? TYIA.

Hello, I created a manychat profile for my personal social media accounts and used Facebook as a login method. But I have not been active with this. Now I am working with someone where I created a new instagram account and new manychat profile connected to a gmail login, I have subscribed on this account. The new instagram account is connected to my facebook profile so when I try connecting this new instagram account to the new manychat profile, it automatically redirects me to the first personal manychat profile I created. I tried deleting the personal instagram and Tiktok accounts I had connected so I have no accounts linked but facebook is still linked as a sign in method.How do I delete my original manychat profile so that my facebook is unlinked to any account? When I try clicking the manychat logo top right to take me to settings, it just takes me to the page where I have to select an account to add.  I found this link in related topics but I don’t get these options to try: https

Tengo integrado chat gpt con manychat, tambien veo que many chat tiene su propia Inteligencia artificial, ahora mi consulta es … es posible que a esa inteligencia yo le de una carta de productos con los precios de ventas  y los ingredientes ? que se aprenda la carta de un local de comida=?   de poderse como lo puedo hacer?o se puede hacer una integracion con woocommerce wordpress?para que haga la misma funcion, ver una carta y ser capas de decir los ingredientes, precios de ventas y productos?

Invalid Payload JSON” When User Sends a URL (Instagram → Webhook)I’ve run into an issue with my Instagram + ManyChat automation that sends user messages to an external webhook.Everything works perfectly when the user sends normal text messages,  but when the message contains a URL, the automation fails and logs this error:Level: error Description: Invalid payload json Type: External Request Processing Events Here’s the payload I’m sending to my webhook:{ "userId": "{{user_id}}", "first_name": "{{first_name}}", "message": "{{last_input_text}}"}And the error only appears when {{last_input_text}} includes a link (like https://example.com).

There is a feature in the settings> live chat behavior where in any user can just close all assigned conversation. How can i restrict this? and is there a log where i can find who closed all assigned conversation? it disrupts our workflow when someone clicks this.   thanks

Hi community!I am having trouble publishing my automation.All I am looking to do is respond in an appropriate manner to someone in the comments of my content after they have said something simple like, “hi”, “hey”, or “hello”. It keeps asking me to set up one more step even afer I have left my 3 variations of responses in the automation.Any suggestions?Thanks, Laura

Hi everyone,I have an issue with automations.When people comment a keyword on any post or reel, they receive a DM from me asking if they want the free ressource I share.They juste have to click (to confirm) on the button, to receive a second automatic message from me to have the link. But since 2 days, people NEVER receive my 2nd message when they click on the button.Since I've started to use Manychat, never had any problem.I've tried to refresh permissions but it didn't help.My first automatic DM is still working.Any idea ?Thanks !

Nao aparece a caixa nao atribuidos?? alguem mais???Se for atualização, como usar? Lascou tudo agora =(Me de ideias de como separar os atendidos dos nao atendidos.  

Hi,I have a critical issue with External Requests.When a user sends an Instagram image, the URL looks like this:https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=...This URL is passed in the payload, but the webhook in n8n never triggers. Test webhook calls from ManyChat work fine Text-only messages also work Problem only occurs when the payload contains lookaside.fbsbx.com image URLs Has anyone experienced this before? How can we make sure the webhook is triggered with Instagram image URLs?Thanks in advance!

Hello, I’ve set up an Instagram automation using the Instagram Ads Trigger, and created a campaign through Meta following this tutorial:  The campaign shows a lot of engagement, and my Instagram inbox shows that some users have been served the first message in the flow, after which they tapped the Quick Reply button, but no further messages were sent to them from the flow.   My Manychat inbox shows none of these conversations, which seems strange to me, as I can clearly see the conversation in Instagram. I’ve double checked all the settings, and the preview within Manychat works perfectly. I’ve spent over $200 on this campaign, but can’t show my client any results, which is concerning.  Any suggestions as to why this isn’t working? TIA,Wayne

I can't send photos to TikTok automation. I can send photos to Instagram automation, but not to TikTok. Please help. Is there a rule here? Is there a data size limit or any other rule?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

My Facebook page has a Logo, but that doesn’t pull through to ManyChat So my WhatsApp messages go out without a Logo The facebook account is the person who signs up with manychat, but they won’t be answering the messages, so i add a team member, but the name and logo for that person doesn’t match the name and image for that email account A simple message takes 24 Hours to approve “Hi {Recipients Name}, It's Shane here from Dream Team, you requested more info? But the header says BoostX without a logo, the reply comes from Maree with her profile picture instead of Shane with his logo, i got BoostX, Shane, Maree, Dream Team, All wrong logo’s, names and people! I got a really nice chat bot sending me to admins who don’t reply and i have hundreds of people waiting for a response.  WTF. Why is this so difficult!!!!!!!!!!!!!

I just logged into my account and noticed a UI update. Now, I can’t seem to find my teammate’s inbox. I can still assign messages to her, but I can’t into her inbox like I used to, and I don’t have my own inbox. Is this a bug? I sure hope so, because having everything in one inbox between teammates is messy. 

hey there! Ive notice that when someone comment on my post one of the key words they  get the first message, but then when they click the button for the link the bot doesn't send it.  anyone know how to fix this?

This is what I see now. 2 Days ago, I had other things like. Unassinged. Team Members, Etc.. what happened? Everything is now inside Inbox and it makes it horrible to organize and figure out what’s going on.