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General Q&A

Any questions you have about using Manychat.

  • 3,699 Topics
  • 7,749 Replies
3700 Topics
sourcing.ninja
sourcing.ninja
asked in General Q&A
How to create an automation to forward a file to email?

Hi, we are running an automation for recruitment processes. Candidates send us resume files. Is it possible to create an automation that will forward the file (as a file and not as a link) to a specific email address?

111
Gustavo Boregio
darsheelb
darsheelb
asked in General Q&A
Where Do I Find the SRD Key

Hi guys, I need to find SRD key to integrate my CRM with ManyChat, just wondering if anyone knows how to do so. If you do, please help me out! Thank You, Darsheel

71
Gustavo Boregio
Athena
Athena
asked in General Q&A
Question about hyperlinking an email in the text / not getting the link to populate a new message

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

71
Fabio Gaulke
Harsh32524
Harsh32524
posted in General Q&A
My payments is getting declined

Card gets declined even after trying with different banks and cards. Happens every month and after like 300 tries, it starts working again like normally after wasting my entire day on it. The solution that link to “Manychat Users in India” webpage doesn’t work, I’ve been trying to follow the steps from 11 am, it’s 6 pm right now. Manychat support takes days to answer while thousands of people in my comment section are waiting for a link they’ll never receive. 

121
Fabio Gaulke
Reykjavik Sketcher
Reykjavik SketcherUp-and-Comer
asked in General Q&A
Comments work but DMs and Story replies don't (paid account)

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks 

708
Reykjavik Sketcher
hossein8092
hossein8092Up-and-Comer
asked in General Q&A
Messagin Automation

Hi Manychat Team!I hope you're doing great 😊I had a quick question! I'm trying to build a flow in Instagram Direct Messages that behaves like a flowchart based on user interaction. Here's the idea: A message is sent to followers. If someone doesn’t respond, they receive a follow-up message 24 hours later. If someone clicks on option A, they receive message A 48 hours later. If someone clicks on option B, they receive message B 48 hours later. Honestly, Manychat has so many amazing features that I wasn’t sure if this specific setup is fully supported 😅So I wanted to ask: Is it possible to initiate the first message to users ourselves without it being considered spam or against policy? Can we set up conditional messages like:  – if the user clicks A → send message A after 1 day  – if the user clicks B → send message B after 1 day Thanks in advance for your help! 🙏Looking forward to your guidance.

364
hossein8092
Aimie
Aimie
posted in General Q&A
Default Reply

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"”Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that.Can anyone help :(

7156
Sumit
alexandre
alexandreUp-and-Comer
asked in General Q&A
Is it possible to retrieve the Instagram post/story ID?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

4826
asgerlaursen
OliverP1222
OliverP1222
asked in General Q&A
What's going on with this trigger??

Hi,I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work.I have refreshed my facebook permissions and checked the automation and trigger is correctly configured.The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing?Is this the problem or could it be something else? Thanks!

421
rodrigo_silvano
Amebey
Amebey
posted in General Q&A
unsupported message error

Hi, for the last couple of weeks I have not been able to open any links sent to me after commenting a keyword. I keep getting an error message.   does anyone have the answer to sort this out please . 

532
digitalsh
ibcsalesai
ibcsalesai
asked in General Q&A
How to Resolve "Your account has been restricted" in WhatsApp Manager؟

Hello,I’m seeing the following message in my ManyChat account related to WhatsApp:"Your account has been restricted. Navigate to WhatsApp Manager to resolve outstanding issues."I’m not sure what caused this or how to resolve it.Could someone please explain what this message means?Who can I contact, or what specific steps should I take to remove the restriction and restore WhatsApp functionality?Any guidance or support would be greatly appreciated.Thanks in advance!

191
rogerioaraujo
Frank V
Frank VUp-and-Comer
asked in General Q&A
What does the Subcribed On Filter mean?

When I’m filtering contacts by tag and subscribed on Date, I’m not seeing all the people that I tagged on that specific day. Can someone tell me what the subscribed on Date signifies exactly?Thanks 

303
rogerioaraujo
Daphnée Touchette
Daphnée Touchette
posted in General Q&A
LINK IN THE MESSAGE ON MY AUTOMATION

Hey! I can’t figure out how to send a DM automation with clickable links – these are trending audio links for Instagram. When I set them up in ManyChat, they appear in blue (clickable), but in the IG message, they just show as plain text. Any idea how to fix this?

463
Freedombuiltbymama
massimog
massimogUp-and-Comer
asked in General Q&A
Ho do I add a question to an an existing template

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

334
massimog
Youngrichrooted
YoungrichrootedUp-and-Comer
asked in General Q&A
Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

716
rodrigo_silvano
theowner
theowner
asked in General Q&A
BOT IN FACEBOOK MARKETPLACE

I cant use my bots in FACEBOOK MARKETPLACE, any idea, how to do it.

6892
harry3122
Frank V
Frank VUp-and-Comer
posted in General Q&A
Looking to hop on call with a manychat expert.

I’m looking to hop on a 30 minute call with a manychat expert, willing to pay up to $50. Let me know if you’re open to it. Thanks

293
Gustavo Boregio
leighton742
leighton742Up-and-Comer
asked in General Q&A
instagram not allowing manychat?

I have been using many chat for months. But today I got this notification. Is instagram not allowing stuff like manychat anymore? All i have is when people comment a word on my post I link them where to purchase the item.  

253
Gustavo Boregio
phils
philsUp-and-Comer
asked in General Q&A
What is the pricing for Marketing Automation Product after exceeding 500 contacts?

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

7211
rodrigo_silvano
scott
scottUp-and-Comer
asked in General Q&A
POP UP ON AI

I’m trying to send a broadcast and when I go to schedule or send a pop-up to subscribe to AI keeps appearing trying to get me to subscribe every time I close it down and try to send or schedule it keeps popping up. I am now unable to send any broadcasts because of this

253
rodrigo_silvano
alessandroht
alessandrohtUp-and-Comer
asked in General Q&A
How Send via api msg model whatsapp after 24 hours?

How to send a message to the ManyChat API for WhatsApp.After 24 hours.I know it needs to be a Marketing or Utility template.But how do I send it via the API?I didn't find this in the documentation. sample text message.But I would like msg template after 24 hours.curl -X POST 'https://api.manychat.com/fb/sending/sendContent' \  -H 'Accept: application/json' \  -H 'Authorization: Bearer TOKEN' \  -H 'Content-Type: application/json' \  -d '{    "subscriber_id": 111111111111,    "data": {      "version": "v2",      "content": {        "type": "whatsapp",        "messages": [          {            "type": "text",            "text": "Hello World!"          }        ]      }    }  }' 

221
Gustavo Boregio
ambershaw
ambershaw
asked in General Q&A
People not seeing message

Anybody else keep getting DM’s from people that they aren’t seeing your message on their end even though you can see on your end???  I thought it was maybe because the person doesn’t follow me but I’m seeing it for people who follow me and people that don’t!  What’s the deal?

2017
mulberryandmoss
Outstanding Solutions
Outstanding Solutions
posted in General Q&A
How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

4328
iAmAileenCom
Haru
HaruUp-and-Comer
asked in General Q&A
Facebook Ads Trigger – Message template JSON GT Opt-in not appearing

Hi everyone,I’m trying to set up a Facebook Ads Trigger in ManyChat by following the official guide here:https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-TriggerSo far I have: Created an automation and added my first message (with at least one Quick Reply). Added the “User clicks a Facebook Ad” trigger and activated it. Set that first message as the default starting step for Messenger. Saved, published, and made the flow live. However, when I go into Meta Ads Manager and choose Partner App → ManyChat, I never see the JSON GT opt-in snippet appear in the Message template section. It just shows a blank flow selector—no JSON code at all.Has anyone encountered this? What am I missing to make the JSON GT opt-in show up in my flow? Any advice or steps would be much appreciated!Thanks in advance,  

100
Haru
Pink Door Photo
Pink Door Photo
posted in General Q&A
Issues with non followers receiving automated DM

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM.  Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution? 

9137
paularipol
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