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General Q&A

Any questions you have about using Manychat.

  • 4,213 Topics
  • 9,122 Replies
4213 Topics
Giada Vettorato
Giada Vettorato
asked in General Q&A
apply retroactively?

Hi there!I have a quick question regarding ManyChat triggers. If I activate a trigger now, will it apply retroactively to a post where I’ve already started replying manually (in comments and DMs)?Specifically, I’m wondering: will those users receive the automated message again or could it create duplicates?Thanks in advance for your help!

201
Gustavo Boregio
H
HelpmeUp-and-Comer
asked in General Q&A
[Urgent] Whatsapp automations not working

Hello  Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag  A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out.  These are automations that have been working fine for almost the entire year. Please help! I am using WA business. 

536
H
Ashbaileyyy_
Ashbaileyyy_
asked in General Q&A
Adding My IG Business Account

Hi, I am trying to add my business instagram account through ManyChat but running into issues. When trying to add it, it loops me back to my personal instagram’s login. Can someone assist?

182
rodrigo_silvano
Mikeymike
MikeymikeChannel Explorer
posted in General Q&A
unable to login with google

when i try to login with google 

194
rogerioaraujo
roni
roniUp-and-Comer
posted in General Q&A
Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

29110
Mikeymike
Arthur Richard
Arthur RichardUp-and-Comer
asked in General Q&A
Pricing conversion different on same plan with R$

Sorry if it may be obvious, im currently checking manychat prices for a client, but noticed the pricing is weirdly different. My country currency is Real (R$), and converting the  45 dollar plan to R$ it´s around R$ 252, but instead its priced at R$ 499 here.  Shouldn´t it be R$ 252? Without VPNWith VPN on "Americas" 

201
rodrigo_silvano
mejia8906
mejia8906Up-and-Comer
asked in General Q&A
Issue updating an IG automation

Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

51410
ignacito
lawrencecrossfader
lawrencecrossfader
asked in General Q&A
Instagram Collab posts

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

469516
ChrissyMartinez
QGVentures
QGVentures
asked in General Q&A
Automations for different contacts

Hope all is well everyone, my name is Dj and I’m having quite the issue and was looking for a bit of help. So I have an automation flow that involves about 4 different automations, my goal is for one contact to finish the first automation then once that contact is finished, it will start another automation but I want to send the 2nd automation to a different user, not the same user. I tried using conditions but that usually just stops the automation after the first automation ends and doesn’t send the message to the user that meets the conditions. Anyone know how to solve this issue?

192
Aafia Umair
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Many chat/ leveraging emails

How can I use many chat to get emails? 

182
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Sending Manual Conversion Data to Meta

I hope you're doing well.I have a question regarding conversion tracking. If we manually mark a lead as “purchased” (for example, by clicking a button or updating a field inside ManyChat or an integrated with airtable), is there a way to send that conversion data back to Meta (Facebook/Instagram) as a custom event?We’d like to understand if this manual action can be connected to Meta's tracking so we can optimize our ad campaigns properly.Looking forward to your guidance.Best regards,Samar Abbas

161
AwaisToor
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Action to send a whatsapp message to another phone number

how to add such an action? thnx

537
Mikeymike
Roman T
Roman T
posted in General Q&A
Pass an url to a user's custom field as a telegram ref url payload

Hey everyone,I am adding a payload to a telegram Ref URL that triggers a sequence in ManyChat and saves the payload to a user’s custom field, following https://help.manychat.com/hc/en-us/articles/14281358848924-Messenger-Ref-URL-Trigger.A simple text value like “test” works fine.However, when trying to add a url as a payload, ManyChat does not save it, and the target sequence is not triggered.https://t.me/my_Bot?start=w42515731--https://google.com/I’ve tried url-encoding the url as well, that did not work either:https://t.me/my_Bot?start=w42515731--https%3A%2F%2Fgoogle.com%2FHow may I fix or troubleshoot it?

172
Gustavo Boregio
LanahLee
LanahLeeUp-and-Comer
asked in General Q&A
Set up the flow when a user text to me or replies to a question

Hi ManyChat community,I’d love some help with this issue!I want to set up my flow so that when a user text to me or replies to a question, ManyChat will:1. Automatically add a tag (manual-chat - i created, added only when client text to me), and2. End the automation flow so we can continue the conversation manually.I can’t find a way to add a condition, what’s the best way to do this?  Thanks in advance for your guidance!

536
Gustavo Boregio
aurel
aurel
asked in General Q&A
Do sequences stop/pasue on reply?

Im looking to build a Basic follow up sequence where i would manually opt the conatct in, they then get followed up with 5 follow ups all delayed by 1 to 2 days. If a prospect replies at any point in this sequence does the sequence pause or stop? if not how do i make it stop.  Thanks. 

141
Aafia Umair
Angel_DeCastro
Angel_DeCastro
posted in General Q&A
HIRING!!!

🌟 ManyChat + AI Automation Specialist (Part-Time / Hourly) 📍 Remote | Flexible | Paid hourly | As-needed basis  👋 WHO I’M LOOKING FOR A sharp ManyChat builder who can plug in when I’ve got too many projects.You’ll support me with logic-heavy flows, segmentation, and AI messaging inside ManyChat.Think: AI-enhanced funnels, GPT-integrated replies, fallback loops, flow optimizations — the smart stuff. This isn’t full-time. You’ll work only when needed on a flexible, hourly basis.  🧠 WHAT YOU NEED TO KNOW• You’ve built complex ManyChat flows (tags, conditions, randomizers, segmentation, etc.)• You know how to integrate AI/GPT inside ManyChat (custom fields, logic, OpenAI calls)• Bonus if you know Make or n8n• You care about clean structure and don’t create messy bots• You’ve worked with coaches, creators, or product brands — or you learn fast COMPENSATION• Starting at $15/hour• You’ll only work on selected tasks when my workload is full (this isn’t white-label) 🚀 TO APPLY Send me:1. A

160
Angel_DeCastro
saad sayeh
saad sayeh
asked in General Q&A
how to dm the new follower

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

1292
josip
Manu518
Manu518Up-and-Comer
asked in General Q&A
WhatsApp Send Dynamic image outside the 24hr window

Here’s what i would like to achiveOn my website theres a button that whenever you click on it, it’ll take a screenshot of a group and then storage it,I would like to send that picture on a Whatsapp message like:-----------------------------------------------------------------------------------------------Hello there!here’s your image Is there any way i can accomplish this? 

182
Manu518
DonnaM
DonnaMChannel Explorer
posted in General Q&A
Email Capture not working

I have tested my new automation, for a free guide but capturing their email address before they get access. I toggled off the ‘skip’ option to ensure they needed to enter an email, but on testing, and word triggers their access to the guide.How can I change this please? The whole point is to capture their email but without a funnel / sign up page

7815
Aafia Umair
Helenw
HelenwUp-and-Comer
posted in General Q&A
Issue with Thrivecart Links when setting up automations

Since the recent changes to Manychat I am unable to set up automations with buttons that go to Thrivecart links. I just get an error message stating that it is not a valid link ….. This is so frustrating especially considering in my field Thrivecart is one of the main forms of external links to get affiliate income / recognition.The only way I can do this is to add the link in the text but that isn’t a great customer experience as they then have to copy and paste it anyway.Any idea when this glitch will be addressed / fixed? Is there a different way for me to get the convent clickable links for my followers?

283
Fabio Gaulke
ColdBrew AI
ColdBrew AIUp-and-Comer
posted in General Q&A
Instagram Ad trigger - manychat not showing as partner app in ad manager

I already went through this in detail: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger#h_01J5X89X1VV5ZEZYGZQG65X1FH The instagram ad trigger is working and is live. It has the quick reply and works. When I come to integrate with the facebook ad manager however it does not show manychat under the partner apps.  I'm basically having the same problem highlighted here: https://community.manychat.com/general-q-a-43/partner-apps-not-available-as-option-during-ad-creation-4973?postid=15731#post15731 Any fix? 

512
h2bhipotecas
ram
ram
asked in General Q&A
Sending Welcome Message to New Instagram Followers with Manychat

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

75033
cavagnaro
Dante
DanteUp-and-Comer
asked in General Q&A
📢 Help Needed: WhatsApp Verification Issue in ManyChat

Hi everyone, I’m hoping someone can help me resolve this issue: I had a WhatsApp number registered in ManyChat, but my channel was deactivated due to insufficient funds. I’ve since added credits, but when trying to reconnect, WhatsApp requires SMS/call verification. The problem: I purchased this number directly through ManyChat, so it can’t receive SMS or calls (no physical SIM access). I already removed it from Meta Business Manager, but it still won’t verify. Has anyone experienced this? Is there a way to: Get ManyChat to verify the number without SMS (e.g., via email or manual approval). Migrate the number to an SMS-enabled provider (like Twilio). Or am I forced to use a new physical SIM number? Any advice or shared experiences would be greatly appreciated! Thank you. 🙏

161
Gustavo Boregio
Terramoss
TerramossUp-and-Comer
posted in General Q&A
Verify your email address

Please someone help me!!!I connected to MANYCHAT through the Meta Business account for Facebook and Instagram - and the MANYCHAT login failed when I tried to connect to Instagram - even though I did all the steps and connected to the Instagram account - the MANYCHAT page remained on the Instagram login attempt - even though I refreshed - it didn't help and it didn't record the loginThen I tried to log in to the MANYCHAT account againI can't log in because a pop-up message pops up that I need to verify my email - but it doesn't send me the code to my email!!!!! Nothing worksCan anyone help?😥😥😥😥😥😥😥😥😥😥

114
Gustavo Boregio
robosusi
robosusi
posted in General Q&A
Cannot Remove ManyChat Bot from Facebook Page After Employee Left

Previously, I added one of my employees to ManyChat to connect and test with my Facebook Page. Now that the employee has quit, the ManyChat bot is still running on the page. I can’t remove ManyChat from the Facebook Page admin settings. How can I completely disconnect or delete ManyChat from the page?

130
Fabio Gaulke
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