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General Q&A

Any questions you have about using Manychat.

  • 3,438 Topics
  • 7,064 Replies
3439 Topics
Arnaut Theo
Arnaut TheoUp-and-Comer
asked in General Q&A
Error in setting up a template

I apologize for all the trouble but this template started appearing again, what can I do to get rid of it permanently? Please help me.

223
Fabio Gaulke
McDalong
McDalongUp-and-Comer
posted in General Q&A
"forced" to upgrade to pro?

I don't use DM automation a lot and am definitely still under 1000 contacts, but when i try to create a new automation, it tells me i'm using a pro feature - I'm not - and tells me i have to upgrade. i had to sign up for the free trial for now just to get it going. Anyone else experience this?

293
Raquel C
Manychat Team Member
famtravelfolio
famtravelfolioUp-and-Comer
asked in General Q&A
how do i have 800 subscribers?!?

How do I have 800 subscribers when the one story I automated only had 200 views? And the story is no longer available and only seven people actually responded with the trigger word?

387
rodrigo_silvano
Mathieu Tan
Mathieu TanUp-and-Comer
posted in General Q&A
ManyChat auto sent message twice

Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you. 

594
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Collecting User Information in Germany

What rules should I follow to gather user information from German citizens?I want to set up ManyChat automation that aligns with Germany's data protection laws.

191
rodrigo_silvano
balticamber
balticamber
asked in General Q&A
Tagging people from Facebook Group

Hi, how can I set up an automation to tag people from my facebook group. I am thinkg of using a reffaral link to a chat for it, but don’t know if that would work. 

91
rodrigo_silvano
rauldias
rauldiasUp-and-Comer
asked in General Q&A
How to update the profile picture in Whatsapp acount made by Manychat

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!

17227
Rahul rawat
Arsalan
Arsalan
posted in General Q&A
I can't access my account

I’ve been told that i’m “awaiting approval” of the owner of the manychat account linked to my instagram. But i genuinely cannot access said manychat account so I have no idea what to do. There is also no customer support in place for me to call so I’m lost here Please help!

31
rodrigo_silvano
revoul
revoul
asked in General Q&A
Many Chat instagram auto dm not working

My instagram auto DM’s are not working despite me refreshing permissions and logging in and out of accounts. Can I please geet some help?

313
rodrigo_silvano
Gerstin
GerstinUp-and-Comer
asked in General Q&A
Unable To Create A New Automation On A Free Plan

I am unable to create new automation, I am using the free version and I only have 3 keywords set up. . But as I try to Go Live, it sends me to buy Pro Version.Can anyone please help? 

397
Gustavo Boregio
JulioOlivares
JulioOlivares
posted in General Q&A
Instagram Flow Not Advancing After "Sí" Button Click

Hi team,I'm experiencing an issue with one of my Instagram automations in Manychat.Everything is correctly set up: All Instagram permissions are granted and up to date. The automation is triggered when a user comments on a specific post. The flow sends an initial message with a button labeled "Sí". The user clicks the button, but the flow does not continue to the next step. There are no filters or conditions preventing the flow from advancing. The same setup was working previously, but now it no longer works. I’ve confirmed the following: The button "Sí" is correctly configured with the action “Go to Next Step”. The next block is correctly connected. The Instagram account is properly integrated. I’ve recreated the flow from scratch and tested it with different posts and accounts, but the issue persists. Can you please check if there is an issue with Instagram integration or let me know what else I can try?Thanks in advance,Julio

50
JulioOlivares
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Bot Not Responding After Delay of 10+ Seconds – How to Fix?

I'm experiencing an issue with my ManyChat bot and would appreciate your help.When I initiate the conversation by sending the first message, the bot responds correctly. However, if I wait approximately 10 seconds or more before sending the initial message, the bot does not respond at all.Has anyone encountered a similar issue? What could be causing this delayed-response problem, and how might I resolve it?Thank you in advance for your assistance! And when I response immediately it’s ok:  

232
Barak3105
Rhona
Rhona
asked in General Q&A
This Site Cant Be Reached - "my.manychat.com refused to connect"

Has anyone else had this issue? Ever since downloading the manychat app and linking it to my instagram account to start using it ANY time i try and download or click on anyone elses link who uses manychat for their automations I am met with the same “This site can’t be reached - my.manychat.com refused to connect” I tried removing access from my instagram account and facebook account but this hasn’t made any change and I still can’t access anyones links. I can only assume If I was to set up my own automation it probably wouldn’t work either! 

150
Rhona
Flora
FloraUp-and-Comer
asked in General Q&A
Urgent: Buttons not showing / not clickable in IG DM after comment trigger – Lead magnet not delivered

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based fallbacks (e.g. user types "YES") – but still, buttons are often not displayed Tested with different accounts and devices Checked Flow Logs – no clear error messag

574
Sophia123
Memories
Memories
posted in General Q&A
Which plan allows to send unlimited automated Dm on comment.

I want a plan that allows me to send unlimited DM automation reply to comment but it's not mentioned in the plan's pricing. 

71
Gustavo Boregio
KevinCruzado
KevinCruzado
posted in General Q&A
Error al agregar suscriptor por API

Tengo un problema al agregar un suscriptor a traves de Make. Me arroja un error 404 indicando que no tengo autorización para agregar teléfono o Id de usuario. Sugiere ponerse en contacto con soporte para habilitar la opción pero no encuentro por ningún lado una comunicación directa con soporte. 

61
Gustavo Boregio
lissguarniz
lissguarniz
asked in General Q&A
Issue reconnecting restored WhatsApp Business number to ManyChat

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

261
Gustavo Boregio
flaviosciaraffia
flaviosciaraffiaUp-and-Comer
posted in General Q&A
How to get ManyChat contacts into Klaviyo as “subscribed”?

Hey!I’m trying to figure out how to make sure contacts coming from ManyChat are marked as “subscribed” in Klaviyo. Right now, they all show up as unsubscribed on my main list, so Klaviyo doesn’t send emails to them.I even tried creating a new list in Klaviyo without double opt-in, but no luck — they’re still coming in unsubscribed.Has anyone figured out how to pass contacts from ManyChat to Klaviyo with proper consent so they’re eligible for email sends?Appreciate any help! 🙏

325
rodrigo_silvano
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Webhook response issue (Make → ManyChat) - true/false values

Hi everyone 👋I'm currently using Make to send a webhook response back to ManyChat with a JSON payload.For some reason, when sending boolean values (true or false), the values don't seem to register correctly once received in ManyChat. It’s says that this is not set, please I have tried everything , I don’t know what to do.This is the mapping: Has anyone encountered this issue or knows how to ensure ManyChat properly recognizes boolean values sent via webhook from Make?I'd greatly appreciate any insights or solutions you could share.Thanks! 😊  

231
rogerioaraujo
Zindagiwithpriti
ZindagiwithpritiUp-and-Comer
asked in General Q&A
Auto Link DM from comment not working

I’ve created the automation from the account. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel.No reply on my comment & DM is coming.Pls help

402
Zindagiwithpriti
hellim
hellim
asked in General Q&A
HELP MEE🙏🤧, About "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API."

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

330
hellim
Da Fingaz
Da FingazUp-and-Comer
asked in General Q&A
TikTok USA Availability?

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

402
Da Fingaz
diegodanni
diegodanniUp-and-Comer
asked in General Q&A
api respond Wrong token

"status": "error","message": "Wrong token"

1197
Alceu
Amebey
Amebey
asked in General Q&A
unsupported message error

Hi, for the last couple of weeks I have not been able to open any links sent to me after commenting a keyword. I keep getting an error message.   does anyone have the answer to sort this out please . 

201
Fabio Gaulke
Olga di Marketing
Olga di Marketing
asked in General Q&A
invisible link for contacts

Hi,More and more automation is causing me the same problem. About 70% of contacts who start the automation don’t see the button with the link and drop out!Where is my mistake?Thank you!

121
Fabio Gaulke
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