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General Q&A

Any questions you have about using Manychat.

  • 3,708 Topics
  • 7,759 Replies
3709 Topics
Vinicius Del Gaudio
Vinicius Del GaudioUp-and-Comer
asked in General Q&A
Load Invalid Json error

Hi everyone!I have experienced this error due The contact typed "enter" in the response via WhatsApp. When I request a test, the error happens, Has anyone experienced this problem? Is there any way to deal with?

172
Vinicius Del Gaudio
wealthywithchrisdl
wealthywithchrisdl
asked in General Q&A
Contact staying as visitor even if they already followed and replied to my reel on instagram

Contact staying as visitor even if they already followed and replied to my reel on instagram

101
rogerioaraujo
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
CAN'T GET RESOLUTION EVEN WITH CUSTOMER SUPPORT TICKET

My Facebook business assets have been hacked. I am trying to find a work around until this is resolved A customer support ticket was started I received intermittent replys but it’s 10 days with no resolution

80
gottoshopalot
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
🛑 How to Pause Automations When Human Agents Reply via Instagram App?

Hi everyone! I’m building an automation system for Instagram using Manychat and an external AI flow via n8n. Here’s how it works: When someone messages us on Instagram, it triggers a webhook. That webhook sends the message to n8n. n8n uses a RAG system to generate a smart reply and sends it back to the user via Manychat. So far, so good — but here’s my challenge: Sometimes our team replies directly to users through the Instagram app (not through Manychat’s Live Chat). When that happens, I want the automation to pause for a set period (e.g., 2 hours) so the bot doesn’t interfere with the human conversation. I thought of using the “Pause automations during conversations” feature under Live Chat settings, but it seems it only works if the reply is sent from within Manychat’s Live Chat — which is not our case. Has anyone found a workaround for this? Is there any way for Manychat to detect when a message is sent by a human agent outside the platform (e.g., from the Instagram mobile app) and

333
Gustavo Boregio
SavvySoft
SavvySoft
posted in General Q&A
Commission payment issue on impact.com

Hi ManyChat Team,‎‎I’m reaching out about an urgent issue with my account on impact.com. My account was deactivated yesterday (April 30th), and I’m concerned this might affect my commission for promoting your brand. Could you please let me know if your team reported my account or if there’s any way you can help me resolve this issue? My commission was supposed to lock in today (May 1st), and I’m worried about not getting paid for my promotional work. ‎‎I’d appreciate any assistance or clarification you can provide.‎‎Thanks in advance for your help

151
Gustavo Boregio
HomeWithCollin
HomeWithCollin
posted in General Q&A
Hello from Southern California!

Hi everyone! I’m Collin Ellingson, a Los Angeles-based luxury real estate agent with Compass and founder of Coastal Homes LA. I’ve been in real estate since 1999, with experience spanning Nashville, Atlanta, and now coastal LA—where I specialize in high-end listings from Santa Monica to Marina del Rey. I’m always looking for creative ways to connect with clients and streamline communication, which is what brought me to ManyChat. I’m especially interested in exploring automation strategies that feel personal, not robotic—because in this business, connection is everything. When I’m not selling homes, I’m likely cooking something elaborate, singing jazz standards, or dreaming about my future Leopard Catamaran. Excited to learn, share, and connect with all of you!

101
Gustavo Boregio
plazman
plazman
asked in General Q&A
AI STEP bad mathematician

Why AI does not know how to count the numbers at all. More than 8 digits cannot be folded correctly. Please make him be able to think mathematically. Or add a coding step

81
Gustavo Boregio
Dekel
Dekel
asked in General Q&A
My facebook account has been disabled 3 times - what to do?

Hi, I’d appreciate some help. Over the past month, my Facebook account has been disabled 3 times (including Instagram, Ads Manager and facebook account ). I believe the issue might be related to my use of ManyChat automation, but I’m strictly following Meta's guidelines: I only send messages to people who explicitly opt-in, by commenting a trigger word on my posts. I use automation only on my business page, not personal profile. I don’t send mass messages, spam, or anything aggressive. My account has two-factor authentication enabled. Still, the account gets disabled repeatedly, and it takes time to recover ( i need to make a selfie video of me). ​​​​​​​I have no idea what I’m doing wrong, or why Meta keeps flagging my account even though I believe I’m compliant with all policies. Has anyone experienced this? Any advice on how to prevent this from happening again?

121
Gustavo Boregio
Aymeric75
Aymeric75
posted in General Q&A
My automation stops after I clicked (as a user) on the first button

Hello, See below my automation and the test I ran on it. As you can when I click (as a user) on the “OUI” button, nothing happens… instead there should be a new Instagram message (see Send Message #1). Thanks a lot for your help

101
Gustavo Boregio
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Facebook Messenger Message Limits

Hi, We are running a FB Business Page and want to know what is the max amount of messages in DMs we can send out before being flagged? Example → We create automation flow where ManyChat DMs on Messenger people who post a particular word. Is there a specific number?

453
Gustavo Boregio
sourcing.ninja
sourcing.ninja
asked in General Q&A
How to create an automation to forward a file to email?

Hi, we are running an automation for recruitment processes. Candidates send us resume files. Is it possible to create an automation that will forward the file (as a file and not as a link) to a specific email address?

131
Gustavo Boregio
darsheelb
darsheelb
asked in General Q&A
Where Do I Find the SRD Key

Hi guys, I need to find SRD key to integrate my CRM with ManyChat, just wondering if anyone knows how to do so. If you do, please help me out! Thank You, Darsheel

71
Gustavo Boregio
Athena
Athena
asked in General Q&A
Question about hyperlinking an email in the text / not getting the link to populate a new message

Hi ManyChat and ManyChat community! I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message. Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :) thanks!

81
Fabio Gaulke
Harsh32524
Harsh32524
posted in General Q&A
My payments is getting declined

Card gets declined even after trying with different banks and cards. Happens every month and after like 300 tries, it starts working again like normally after wasting my entire day on it. The solution that link to “Manychat Users in India” webpage doesn’t work, I’ve been trying to follow the steps from 11 am, it’s 6 pm right now. Manychat support takes days to answer while thousands of people in my comment section are waiting for a link they’ll never receive.

121
Fabio Gaulke
Reykjavik Sketcher
Reykjavik SketcherUp-and-Comer
asked in General Q&A
Comments work but DMs and Story replies don't (paid account)

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks

718
Reykjavik Sketcher
hossein8092
hossein8092Up-and-Comer
asked in General Q&A
Messagin Automation

Hi Manychat Team! I hope you're doing great 😊 I had a quick question! I'm trying to build a flow in Instagram Direct Messages that behaves like a flowchart based on user interaction. Here's the idea: A message is sent to followers. If someone doesn’t respond, they receive a follow-up message 24 hours later. If someone clicks on option A, they receive message A 48 hours later. If someone clicks on option B, they receive message B 48 hours later. Honestly, Manychat has so many amazing features that I wasn’t sure if this specific setup is fully supported 😅 So I wanted to ask: Is it possible to initiate the first message to users ourselves without it being considered spam or against policy? Can we set up conditional messages like: – if the user clicks A → send message A after 1 day – if the user clicks B → send message B after 1 day Thanks in advance for your help! 🙏Looking forward to your guidance.

364
hossein8092
Aimie
Aimie
posted in General Q&A
Default Reply

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"” Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that. Can anyone help :(

7186
Sumit
alexandre
alexandreUp-and-Comer
asked in General Q&A
Is it possible to retrieve the Instagram post/story ID?

Hello, Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

4836
asgerlaursen
OliverP1222
OliverP1222
asked in General Q&A
What's going on with this trigger??

Hi, I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work. I have refreshed my facebook permissions and checked the automation and trigger is correctly configured. The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing? Is this the problem or could it be something else? Thanks!

451
rodrigo_silvano
Amebey
Amebey
posted in General Q&A
unsupported message error

Hi, for the last couple of weeks I have not been able to open any links sent to me after commenting a keyword. I keep getting an error message. does anyone have the answer to sort this out please .

542
digitalsh
ibcsalesai
ibcsalesai
asked in General Q&A
How to Resolve "Your account has been restricted" in WhatsApp Manager؟

Hello,I’m seeing the following message in my ManyChat account related to WhatsApp: "Your account has been restricted. Navigate to WhatsApp Manager to resolve outstanding issues." I’m not sure what caused this or how to resolve it.Could someone please explain what this message means?Who can I contact, or what specific steps should I take to remove the restriction and restore WhatsApp functionality? Any guidance or support would be greatly appreciated.Thanks in advance!

201
rogerioaraujo
Frank V
Frank VUp-and-Comer
asked in General Q&A
What does the Subcribed On Filter mean?

When I’m filtering contacts by tag and subscribed on Date, I’m not seeing all the people that I tagged on that specific day. Can someone tell me what the subscribed on Date signifies exactly? Thanks

303
rogerioaraujo
Daphnée Touchette
Daphnée Touchette
posted in General Q&A
LINK IN THE MESSAGE ON MY AUTOMATION

Hey! I can’t figure out how to send a DM automation with clickable links – these are trending audio links for Instagram. When I set them up in ManyChat, they appear in blue (clickable), but in the IG message, they just show as plain text. Any idea how to fix this?

463
Freedombuiltbymama
massimog
massimogUp-and-Comer
asked in General Q&A
Ho do I add a question to an an existing template

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

334
massimog
Youngrichrooted
YoungrichrootedUp-and-Comer
asked in General Q&A
Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool. I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating. As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options. This is frustrating!

716
rodrigo_silvano
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