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General Q&A

Any questions you have about using Manychat.

2,402 Topics
4,501 Replies

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MoriyonetUp-and-Comer

asked in General Q&A

Use Whatsapp business on my phone

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

BOOK NOW BUTTON PROBLEM - HELP!

HOW DO I GET RID OF THE BOOK NOW BUTTON INSIDE OF FACEBOOK MESSENGER ON MOBILE? JUST SET UP A NEW ACCOUNT AND IT WILLNOT GO AWAY. ALL MY PRE-BUILT SELECTIONS ARE NOT SHOWING UP ONLY BOOK NOW. COPIED FLOW FROM ANOTHER PAGE THAT DOES NOT HAVE THIS ISSUE. ALL SETTING ON BOTH PAGES ARE THE SAME. PLEASE HELP!

635

22 days ago

qltjanbertChannel Explorer

asked in General Q&A

Gallery cards (Expand Subtitle)

Hey guys, I wanted to ask if it’s possible for the gallery cards to expand or modal like to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like 'View Product,' it might disrupt the conversation, forcing clients to backtrack and read again. Thanks...

131

22 days ago

Maveric1289Up-and-Comer

asked in General Q&A

Help Needed with Folio Number Assignment in ManyChat

Hi everyone,I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:Initial Setup: I want to start the folio number at 1000. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!Thank you!

Can I make use of the contact database?

Hi!I have a question regarding my contacts, of which I now have over 14,000. I use Manychat to send messages and collect email leads.Someone comments under a reel, they get a message with an invitation and then they are redirected to the mailing list + IG and FB channels.Previously, we also obtained consent to send messages outside the 24-hour window, but each subsequent message reached only 50%, and that percentage decreased over time.Is there any point in keeping all these contacts to whom I can't send messages anyway, and as a result, paying for a much higher subscription?thank you

ManyChat Account Hacked

Hi, my Facebook account, where I have my ManyChat connected, was just hacked. Does anyone know how I can disconnect the account or contact ManyChat support?

111

22 days ago

DharmikUp-and-Comer

asked in General Q&A

Instagram to WhatsApp redirection not working for iOS

Hello guys! I’m using a Reel comment to DM automation feature of Manychat. I use this funnel to redirect my leads to WhatsApp and continue with the conversation.I’ve noticed lately that people who are using iOS are not redirected to WhatsApp.Since the link is opened in instagram’s browser, it asks the users to download the app instead.Any idea how do we go about handling this issue? This is causing lot of drop-offs for me :(

1015

22 days ago

silicudaChat Surfer

asked in General Q&A

What is the Facebook: Get Updates opt in button Automation in Sequence?

I am wondering, when I create an automation flow. What is the ACTION that is the same as someone pressing GET UPDATES they subscribe to my bot? Thanks!

363

22 days ago

livelikemad.coChat Surfer

asked in General Q&A

Multiple Flows Linked to One Live?

Can you have multiple flows linked to one live?I.e. tell them different words to comment and based on what they comment they’ll get sent through a different automation? From my experience it was only firing once with the first word

22 days ago

pasakornc

asked in General Q&A

Pause automation when answering from external apps ?

Hi, I encounter the automation keep answering while a live agent (which answering on mobile app, facebook business suit) are talking to a customer. Is there any possible way to pause an automation while live agent is talking to a customer on an external app ? Thank you!

151

22 days ago

joelUp-and-Comer

asked in General Q&A

Book Now button won't go away in messenger

I can't get this button to go away in messenger.It isn't even in my action buttons .

I want to connect my Instagram account

I lost access to my account and I can’t connect the Instagram that was previously connected to the old Manychat account. Can you help?

Error Linking WhatsApp Business Account Due to Verification Restrictions

I’m having trouble linking my account. When I try to do so, I get the following error: "The following restrictions have been applied to the selected business portfolio, so you will not be able to create another WhatsApp Business account: You can only create a limited number of WhatsApp Business accounts before business verification and WhatsApp account checks have been completed. You will be able to create more accounts once your verification is complete." I have already informed Meta. How can I resolve this?

231

23 days ago

dvlanaUp-and-Comer

asked in General Q&A

is_ig_account_follower doesnt work

is_ig_account_follower returns nothing, it seems it doesnt work a.k.a doesnt get data. Any work around or some update on this?

557

23 days ago

gmazettoChat Surfer

asked in General Q&A

Is it possible to change the account profile picture?

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!

462

23 days ago

gmazettoChat Surfer

asked in General Q&A

Has anyone experienced WhatsApp disconnection on Manychat without any notice?

Hi everyone, has anyone else faced this issue? Due to an unauthorized payment for my Manychat subscription, my WhatsApp stopped working, and I didn't receive any notification. I wasn’t informed about the payment problem, nor was I notified that my WhatsApp had been disconnected. The only email I got was from Stripe, letting me know about the payment issue, but I missed it because it was Sunday. As a result, my WhatsApp was disconnected for four days (from Sunday to Wednesday), and I didn’t receive a single alert from Manychat regarding this. I find this situation really frustrating. Has anyone experienced something similar? How did you resolve it?

HELP! DM's are being sent to EVERYONE, No matter the comment!

Hi! I could really use some help. I have sent up many automations that were only triggered when specific words were chosen. Currently, anyone and everyone who comments on ANY of my posts is getting an auto reply. I can not see anywhere to turn this off! Please help. Thank you!

161

23 days ago

DimedocsUp-and-Comer

asked in General Q&A

Many chat is not allowed me to connect my Instagram page

HiMany chat is not allowed me to connect my Instagram page

333

23 days ago

TABManUp-and-Comer

asked in General Q&A

"Skip" Button Not showing Up When User Input Type "Email" is Being Used

“Skip” button, to surpass or skip a user input (I’m specifically setting up an email type - email collection block), does not show up when testing or previewing, or even set live.Why doesn't a “Skip” option or button show up on this “Email” type user input block, especially if I have the “Skip Button Text” set to “No thanks” or “Skip”?

723

23 days ago

JacquelineMLBUp-and-Comer

asked in General Q&A

Followers receive empty messages, some are receiving no message at all

I know there have been a bug with meta, but it is really annoying as it seems to happen with 50 % of the followers who are making comments. So is there anything I could do?

Using Segments on Instagram

Hi,I have some questions around groups of contacts on IG that have been tagged and segmented. I have a list that of users that have been tagged and segmented on IG and I would like to know: How do I message that group specifically? What options do I have to stay in touch with them? I saw something about Broadcasts but there seems to be no way on my dash to set them up and anything on YouTube seems outdated? What ways are there to promote a course or product to a set of tagged contacts or a segment? Thank you,Torie

Helga_SVUp-and-Comer

Could you please help me? I have only one message in my newsletter (consisting of a photo and text), but it arrives in parts and with a delay: first the photo, then the text after some time (a delay of 2-3-5-10 minutes).

Hello, I need help with my whatsapp account my number changed and Im trying to add the new one to my manychat account, but I cant.Please help

211

23 days ago

itsalishadesignsUp-and-Comer

posted in General Q&A

No new feature or planned updated

There are no features in planned nor in pipeline, what's the point of us just sharing ideas and none of them are making to the product ?

221

23 days ago

basimbs3

posted in General Q&A

Data entry upon pressing a specific button.

Hello, I hope to activate the "Enter Information" feature if the keyboard input is locked, but only when reaching a specific stage within the bot. Thank you, everyone.

121

23 days ago

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