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jandal188
jandal188Up-and-Comer
asked in Preguntas y Respuestas
la automatizacion no está enviando el mensaje con el botón de pago

Hola a todos! Espero puedan ayudarme. soy nueva en manychat, y toda la semana mi automatizacion estaba corriendo bien. Pero ayer me di cuenta que no le estaba llegando a la gente un mensaje que tiene el BOTÓN con el link de compra. Es decir la automatizacion envia todos los mensajes, menos ese que tiene el enlace a la pagina de pagos. y no sé que pasa, porque venia funcionando muy bien. Agradezco puedan ayudarme

451
carloslhg
thiagoquinteiro
thiagoquinteiro
asked in Perguntas e respostas
Falha de entrega

Há algumas semanas que criei uma automatização. Utilizei ela sem nenhum problema durante bastante tempo, até impulsionei o post. Porém essa atomatização não está mais entregando as mensagens a quem solicita quando comenta nesse post. Algumas vezes a pessoa recebe a resposta automática, mas não o material no direct. Não sei qual seria o motivo disso. Outras automatizações testadas estão funcionando normalmente e também já tentei colocar outra automatização com o mesmo texto nesse post e igualmente quem comenta a palavra-chave não recebe na dm.

911
Gustavo Boregio
fit.niya_
fit.niya_
asked in General Q&A
Manychat DM Automations Not working

Manychat DM and Comment automations were working fine since the last 2 months, but suddenly they have stopped?? Please help. Have tried troubleshooting as told by the manychat chatbot, but no success. Do we have any solution for this please.

751
Gustavo Boregio
Marlykuenerz
Marlykuenerz
asked in Preguntas y Respuestas
Mensajes DM Ig no salden

Buenas, hemos hecho una automatización que envia un enlace a un webinar y funciona todo correctamente, contesta que ha enviado el dm, pero el mensaje al DM que les llega no se ve, sale el pantallazo que adjunto. He actualizado permisos y he hecho todo lo que dice manychat y nada. Sabéis cómo solucionarlo? Gracias  

341
Gustavo Boregio
victor_hsmoraes
victor_hsmoraes
asked in Perguntas e respostas
Automação para novos seguidores!!

Como eu poderia colocar 1 gatilho para novos seguidores? Fiz algumas pesquisas e me falaram que era possível, porém eu não encontro essa opção

2071
Gustavo Boregio
madhav_sharma
madhav_sharma
asked in General Q&A
Payment Issue - Manychat is not accepting payment even after trying 10 times

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

2725
Fitwithjabir
nikiscribs
nikiscribsUp-and-Comer
asked in General Q&A
Is there an option to include a "call button" for the automated response?

Is there an option for a "call button"?  I am wanting to drive leads to a call center.  It would be nice if there was a button where they could just click on it and automatically have them call.  Or do I just have to put our phone number in the text? I did a quick search on google and couldn’t find any answers to this.  I am very new to many chat so I figured I would ask here before I go down the rabbit hole of searching.

2082
nikiscribs
TeeCee
TeeCeeUp-and-Comer
asked in General Q&A
Issues with OpenAI assistant and other API questions

I’ve developed an integration to OpenAI using both the Assistant and the completions modes. initially tried assistant mode but it is taking far too long since it needs to first set up new/update assistant if the context has changed , set up a new/check for existing thread, send message and run, then check for response. each of the api calls that require response needed to be put on a timer loop to check for completion. minimum smart delay with manychat is 10 sec which means i’m losing far too much time in all these processes. conclusion: using the assistant mode is resulting in the response taking about 12-13 sec to come through.alternatively, if i use completions, i get a response in about 4 sec but the downside is the entire prompt has to be sent each time which results in high token usage.is there something i’m missing here about how these integrations could work?is there a method  to remove or replace certain characters from text fields in   manychat? for example if the user or cha

6755
warsiwaquar
LeoDomingos
LeoDomingosUp-and-Comer
asked in Perguntas e respostas
Como criar uma forms no whats

Pessoal estou com dúvidas, se é possível criar um formulário pelo whats utilizando os campos de entrada, eu criei duas automações para isso porém quando disparado não é enviado essa automação, a ideia é utilizar esse campos para retornar ao o Crm, estou utilizando pluga como receptor dos dados e o crm Ploomes, alguém já fez algo semelhante? 

903
Fabio Gaulke
liodelao
liodelao
asked in General Q&A
Automation not connecting

Hey guys --- I’ve spent hours trying to figure this out --- researching here and I cant seem to get this automation to work.Desired Automation:I would like our fans to comment “Loko” on our post and receive a DM from the band.DM contains a pre-save link Once clicked - the fan would receive an DM with a photo of the group in the studio -- followed by a Voice note thanking them . Current Outcome:Fan sends comment -- DM is sent to them with the pre-save link.Thats it. Automation stops there.What I gather is they have to send ME a DM reply before they become subscribed as a contact --- and even then I have to manually subscribe them to an automation sequence? I’m pretty good at figuring stuff out -- I tried adding a tag upon clicking the button that triggered a sequence.. nothing.Any help would be great!  

331
Gustavo Boregio
SALINERO2488
SALINERO2488
asked in General Q&A
EXPORTING CONVERSATIONS AND RESULTS

Hi, I am a new to many chat. I wanted to know of theres a way to export the WhatsApp answers from clients to a spreadsheet or gsheet?

6351
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
Can we block WhatsApp numbers or specific countries on ManyChat?

Hi,I wanted to ask if we can block specific WhatsApp numbers or restrict messaging from certain countries in our WhatsApp ManyChat automation.We want the app to be available only in certain countries. Thank you!

15091
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How do I link Fireberry CRM to ManyChat WhatsApp?

Hi,We are using Fireberry CRM, and I wanted to ask how to link our CRM to ManyChat so that data and contacts are automatically pulled or updated whenever there are specific contact movements in the ManyChat automation.https://www.fireberry.com/Thank you!

231
Gustavo Boregio
geekykidstuff
geekykidstuffUp-and-Comer
asked in General Q&A
Automation not triggered when a custom field value changes (inconsistent behavior)

Hi. I have an automation that is triggered from Make when a custom field is changed, e.g.: However, even when I see in the live chat that custom field has changed: it's not always triggered. Sometimes it works, sometimes it doesn't. I don't see any errors in the logs. Is this a Manychat bug? It's affecting my products

743
Gustavo Boregio
TRISTANROBINSON
TRISTANROBINSON
asked in General Q&A
help stopping this automation when someone comments on instagram

‘Hey! Thank you for adding your thoughts to the conversation!  Would you like to receive additional content from us via Instagram? Click the options below or type a reply to start.’ ANYONE KNOW HOW TO FIXneed help stopping this automation when someone comments on instagram

3509
thecraftybrick
lawrencecrossfader
lawrencecrossfader
asked in General Q&A
Instagram Collab posts

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

462415
Danbra
GusHoyt
GusHoytUp-and-Comer
asked in General Q&A
Link created but not working?...

Hiya,New member, just set up and saved my first automation. All set-up correctly.Tested it using my other Insta acct and no message sent.Anyone know what might be going on?

1408
GusHoyt
daver
daver
asked in General Q&A
how to add chatbot to website - growth tools menu item not showing?

I have spent a full day trying to figure out how to add a chatbot to my web site and I am at a loss. I need the help from all you talented folks.  I have searched online and old instructions speak of a “growth tools menu item which I presume is an old feature. Please can someone guide me. Right now, I have connected facebook, instagram and whatsapp. PLEASE HELP!!

100611
Kenna Real Estate
selfcaresimplified
selfcaresimplifiedUp-and-Comer
asked in General Q&A
Are automations not included in the free plan?

Heya! I’m trying to set up 2 automations on the free plan, but I can’t enable them/turn them on with the “Turn on this trigger” button (on the Automations page). I get the message “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.” However, I see the following features listed under the free plan on the website:Automate conversations. Unlimited custom flows to engage up to 1,000 contacts Create custom keyword triggers (3 keywords)Can you not set up any automations with trigger words on the free plan? These are the only 2 automations I have.Edit: I figured out the issue shortly after posting this. The issue is that I’m trying to apply it to “All posts and reels,” however the free plan only allows you to enable it for a specific post or reel. Hope this helps someone else!

1833
Fabio Gaulke
Thalispc1
Thalispc1
asked in Perguntas e respostas
Distribuição de leads

Tenho um atendimento com 3 vendedores, porem os 3 conseguem ver os ‘’não atribuidos’’ eu queria controlar isso de forma em que eu decidisse que vai atender !!! ao invés deles simplesmente escolherem ! alguem pode me ajudar com isso 

762
Fabio Gaulke
Pere Pou
Pere PouUp-and-Comer
asked in General Q&A
Creating a DM automation using comments of a post that you're just collaborator.

Hello, I would like to create an automation that permits automessage each person who is commenting an instagram post. The problem is i’m not the author, just a collaborator. Is there any way to solve it?Will be so glad if somebody can help me. Thanks, 

7229
GelliArts
Björnar
Björnar
asked in General Q&A
Upgrading

Hi, Is it possible to go from Trial version to pro pefore it expires? 

341
Gustavo Boregio
Grupo EcoSul
Grupo EcoSul
asked in Perguntas e respostas
Solicitação de mensagens no instagram

Olá! Sou nova no ManyChat e preciso de ajuda. Criei um fluxo de automação para mensagens na DM do instagram com algumas palavras-chave, entretanto todas as mensagens que clientes que ainda não me seguem me enviam, entram para a caixa de solicitações e o manychat não realiza a automação. Dessa forma, ainda tenho que fazer manual. Como resolvo isso?

1782
Erica cardeal
christabevan
christabevan
asked in General Q&A
Broadcast list message sending twice, but incorrectly

Hi - I have an account set up to send an invitation to our broadcast list on a timer set to go out 23 hours after the last interaction with a contact.The invitation is being sent correctly initially with the message inviting them join and then the follow up button where they can actually opt in.  You can see that in this photo:   But then,  about an hour later it sends the initial message again, but without the follow up opt in message.  See below:  This has been happening for several days on multiple conversations so far.Obviously we don’t want it sending that first message twice - and especially not without an option to actually sign up 😅Any ideas on why it’s doing this?

491
Gustavo Boregio
Nilton Rocha
Nilton Rocha
asked in General Q&A
Issue with Passing Variables in HTTP Requests and Intermittent Functionality

I am developing an integration between ManyChat and the OpenAI API to create an interactive chat experience, personalizing a virtual assistant based on user inputs. The process involves capturing a description provided by the user, storing it in a Custom User Field (CUF) in ManyChat, and using this variable in an HTTP request to the OpenAI API.I have encountered difficulties in getting the variable containing the user's description to be recognized and properly processed in the JSON structure of the HTTP request body. The "Send External Request" action is configured with all necessary details, including the OpenAI API URL, POST method, and header (Content-Type: application/json), but the CUF variable does not seem to be transmitted properly.Furthermore, after several hours of attempting, the functionality sometimes starts working as expected, only to stop working again without any changes on my part. This leads me to question whether there might be a call limit or similar restriction t

2516
Nilton Rocha
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