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Alguém sabe resolver quando as automações estão enviando apenas a primeira linha da mensagem no direct? Envia uma resposta cortada. Não aparece o restante da mensagem. 

Issue and Request for Assistance Issue:When users enter an invalid response four times, the automation incorrectly moves to the next question.Request:I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward. Flow SummaryObjective:Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.Flow:Welcome Message: Introduces the survey and prompts users to start. Survey Questions: Question 1: Prompts with quick replies. No Response Handling: Reminders sent at 2-hour intervals, up to four reminders. Fourth reminder ends the session and reroutes to the beginning. Question 2 & 3: Follow the same structure. Invalid Response Handling: Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input. On the 4th invalid attempt, it currently moves to the next que

So right now I have a bunch of old leads that I want to recontact and mass DM  I’m trying to figure out how to do so  Does anyone know what automation to set up? I set up an automation where it runs when a new tag is applied but when I apply a new tag to the old contacts it doesn’t send the automation through 

Boa noite!Alguém sabe me dizer se os fluxos para transmissões ao vivo (de whatsapp) estão desabilitados?Eu já fiz a transmissão antes, enviano uma mensagem com modelo aprovado e incluindo um fluxo e funcionou.Mas hoje não consigo enviar.Primeiro eu tentei diuplicar a campanha anterior e enviar, mas foi apenas a primeira mensagem, todo o fluxo seguinte não funcionou.Depois criei tudo do zero, achando que iria, mas também não foi enviado o fluxo. Foi enviada somente a primeira mensagem (modelo aprovado).Alguém pode me ajudar com urgÊncia? Estou no meio de um lançamento… obrigada! 

My manychat automation is up and running but only part of the message shows on Instagram with … at the end. There are only the first 4 words showing. Screenshot to illustrate. You cannot click on the message to show more - this is all the receiver is seeing! How do I fix this???? 

Hi there! I'm currently running an automation that sends people a download link after they interact with my Instagram Ad.It's working great for 95% of people, which get to the last message with the download link and when clicked, are redirected to an external website. But, 5% of people are not being redirected, instead they are getting an automatic message saying "Get updates" or it's translated version depending on the UI language option (attached a french example) which is not even present in any of our steps. I don't know why or where this is coming from. Have you ever had an issue like this? 

My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue? 

 Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).  

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

Can I connect 2 of my Instagram accounts to my pro account. If yes, how do I do that? I tried connecting and went through all the steps and it did not connect my second Instagram account 

hice toda la instalacion de nuevo y aun asi no abre las automatizaciones en telegram alguien que sepa como solucionarlo?

Hi Team,I am creating a feedback survey through a whatsapp chatbot. The questions would have a list of options(list menu) and the users could select only from the listed options. What is the process to extract these responses?

Soy nueva aqui y en ManyChat, hace meses mande la solicitud para conectar mi Facebook y ya no le di seguimiento ahorita que intento conectarla me dice que la solicitud ya se envió, pero no puedo revisar  en donde esta para poder conectar mi Facebook con ManyChat entonces es el único canal que me falte, ya busque por todos lados y nadaAYUDAAAA POR FAVOR

Hi, I ran a recent comment to dm sequence and a ton of followers are saying they're getting  blank message. One in particular I asked them to screenshot from their view. How can this be resolved?On our end it says it was sent correctly. This is quite frustrating. I have over 3k people that this link was sent over too.

Estoy tratando de hacer un Broadcast pero no me sale la opción de difusión masiva en el menú izquierdo de many chat. 

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

he hecho la conversion a mp3, mp4, wav y aun asi no se quiere escuchar en el dm de instagram alguien sabe?

How to add a trigger for instagram messages? I want to add the one that doesn’t require any specific word or anything else. It just needs to handle every message I get

Hi everyone :)  Does the 24-hour rule apply in the following case:Someone replies with a keyword on Instagram (on a post or on a story) Manychat sends the automation, the link to a webinar 2 weeks later, THE SAME PERSON replies to another post that triggers the automationIf Manychat sends again the automated message BECAUSE of that reply, does it VIOLATE the 24-hour rule?Thanks :) 

I would like to trigger the automation to send personal welcome message to everyone who follows my page. Is that allowed, cause I don’t see any standard trigger for that?

I have automations set up for Instagram to simply send a link via DM when someone uses a specific keyword in the comments on a post. I make sure to chose unique keywords so that an automation won’t be sent in response to unrelated comments. However the ManyChat bot just responded to an IG comment that didn’t use the keyword associated with that automation, or anything even remotely like the keyword, and I can’t figure out why. I can’t see anything in my settings that might be causing this, but maybe I’m missing something. Has anyone else experienced this? If the bot can be activated randomly, I can’t use this service.