Ask and troubleshoot

ya vi este mismo problema en la comunidad y no encuentro solución, solo unas respuestas de AI que no sirven para nada.al momento de vincular Facebook messenger en mi cuenta PRO, se crea de inmediato una cuenta de Manychat y me saca de mi cuenta pro y se abre la nueva cuenta.no puedo vincular messenger porque ese mail esta ya vinculado a otra cuenta de Manychat y automáticamente me cambia de cuenta.porfavor necesito ayuda humana, he enviado muchos mail y estoy PERDIENDO CLIENTES IMPORTANTES POR ESTE PROBLEMA. Gracias.

Hello Manychat team,Please escalate support ticket #548832 to the WhatsApp/Billing technical team. Our production WhatsApp number cannot be onboarded to a new official coexistence provider because an orphaned Manychat association remains in Meta's backend.Current state:- The WhatsApp channel is already deactivated in Manychat and Manychat only shows the Connect button.- Manychat has been removed as a connected app and partner in Meta.- Meta shows zero visible partners on the WABA.- Meta Billing Hub still shows “Allocated from: Manychat” with status “Access removed.”- In the WhatsApp Business app, Settings > Account > Business Platform shows no current partner and no Disconnect option; it only offers the QR connection screen.- Meta Embedded Signup returns error #2655093 saying the WhatsApp Business account is already shared with a partner.- WhatsApp Support ticket #939551469170005 has already been transferred to their specialized team.The standard UI removal steps have been comple

Hola a todos. No puedo obtener la fecha de cumpleaños de los usuarios por instagram, El calendario no funciona. Alguno sabe como lo puedo resolver?

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

I’ve tried everything for weeks now and can’t get my Credit Line approved. I will post all the screenshots from both, my Meta platform as well as Manychat. My only interest in Manychat for now is to be able to send Whatsapp messages in big quantities. PLEEEEASE HELP ME!! It’s been 2 weeks now speaking to support and no success. Txs  (eu falo portugues tambem) PS: tenho 2 telefones de Whatsapp business cadastrados no Meta, porem somente um esta atrelado ao Manychat (11) 92082-0777.     

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

Hi,I’m unable to reactivate my ManyChat Pro subscription. My previous subscription ended on June 8, 2026, and all invoices are marked as paid.When I click “Return to PRO,” I receive the following error:“Sorry, we cannot renew the subscription right now. Please contact our friendly support to proceed.”I have also tried clearing my browser cache and logging in again, but the issue remains. Could you please check my account and let me know how I can reactivate the Marketing Automation Pro plan?Thank you.

Hi everyone,I built a flow that's supposed to collect the user's phone number before sending them further messages/content. However, it seems the flow is skipping the phone number request step entirely and sending the message directly, without ever prompting the user to enter their phone number.Looking closer at the flow logic, I think I found the issue: I have a Condition step that checks "Phone# is unknown" after a "Waiting for phone from contact" action. But it looks like BOTH branches — the one where the contact never responded/phone is unknown, AND the one where the contact doesn't match any conditions — eventually merge back into the same Action step and continue into the same next automation. So contacts who never gave their phone number are being treated the same as contacts who did, and both get pushed forward into the next automation/message.Out of ~18,600 people the message was sent to, only 97 actually responded with a phone number — so this branching issue is affecting the

I'm having trouble getting my Manychat automation flow to work.Here is the context:My sales funnel follows the classic model: I sell a low-ticket product, followed by an upsell offer for customers who purchase the low-ticket product.I offer the low-ticket product to prospects through a WhatsApp approach, sending a message to the buyer immediately after the purchase is confirmed. The idea is to use the Manychat platform for this purpose.To receive the webhook from my sales platform, I use the Make automation platform (make.com).My Make automation flow is set up as follows: The sales platform sends a webhook to Make; Make receives the webhook via URL and passes the information to the Manychat Create Subscriber module within Make. The phone number and WhatsApp information are passed in order to create the contact in Manychat; From the Create Subscriber module, the flow continues to the Send a Flow module. The Subscriber ID and the ID of the automation to be triggered are passed here.

Hi, I’ve been trying to resolve an issue on my messenger automation. After the user click the button/ quick reply, the next step or message is not firing or sent to the user. Unfortunately, I can’t find a workaround to remove the button in the greeting message.

Issue:I am unable to connect my Instagram account to ManyChat no matter what I try, and I keep getting the message "Request Sent". All the settings are correct. I was previously connected through the ManyChat app, but after Log Out, I can no longer reconnect.I followed the instructions in Facebook Business Suite, and everything is set up properly. However, every time I try to connect, the "Request Sent" error appears and the connection still doesn't work.Please guide me on what I need to do to resolve this issue

This service worked quite okay as long as I paid, then I downgraded to the free version, as I was not needing it.After that, I spent days trying to figure out how to make this work. And it has escalated a set of new problems.Is there a competitor service for this that makes this service actually fun and easy to use? I think if a service needs community help pages and does not allow tickets to direct customer service, it's just not what I expect for a service I pay for. Or am I just super old-fashioned?I am starting to hate this.

Hola comunidad, desde el sábado ManyChat comenzó a presentar un comportamiento extraño en una de mis automatizaciones.Es una automatización que creé hace varios meses y que venía funcionando perfectamente, sin ningún inconveniente, pero desde el sábado empezó a activar una Pausa inteligente (Smart Pause) en un punto específico del flujo donde no existe ninguna Pausa inteligente configurada.Hoy decidí crear una automatización completamente nueva desde cero para comprobar si el problema era de la automatización anterior, pero el inconveniente continúa exactamente igual: ManyChat sigue disparando una Pausa inteligente en un tramo donde no hay ninguna configurada.¿Alguien sabe por qué puede estar ocurriendo esto o si hubo algún cambio/actualización reciente en ManyChat que pueda estar causando este comportamiento? ¿Cómo podría solucionarlo? Me está afectando directamente el funcionamiento de la automatización. 

Hi everyone.Just looking for some help as my automations for both comment to send a dm and say hi to new followers are both not firing when I get new followers or comments. Any solutions to this?Thanks!-Nathan Jaworski

Since Friday this data collection block hasn’t been working and people haven’t been able to supply their email addresses or phone no.’s? Is anyone else seeing issues with the email/phone no. data collection prompt?

This is driving me crazy.I set up an automation flow to trigger when a user puts a specific word as a comment on any post. My flow looks (to me) exactly like the example that manychat provides:1. Trigger on the keyword in a comment to a FB post or reel2. Respond with a private reply with an “OK” button3. Clicking the button takes you to a request for an email address4. there are more steps but I can’t get there The trigger is firing and the private reply message with the button shows up. I click the button and nothing happens! On the automation flow I see 100% CTR for the button but 0 Sent for the next step requesting the email address.I’ve refreshed permissions many times, The flow is published. But nothing ever happens. 

I was a manychat user back in 2018 and I stop using it, now that I am back, everything is so different. Anyone willing to help me navigate around Manychat so I can quickly get up the speed. Of course I will compensate you for you time. I want to connect it with my Ads on Meta and also get phone numbers or maybe invite them in my skool community or Whatsapp Group. Use Broadcast the right way without violating the rules etc. Let me know.

Hoy hace casi 5 horas conecte el WhatsApp business a manychat y puse importar contactos (de los últimos 90 días)todavia no puedo saber si realmente esta haciéndose la conexión porque no hay ninguna barra progresiva ni nada que me indique, y en “contactos” no se agrego ninguno todavia

¡Hola a todos! Estoy intentando vincular un número de teléfono a Manychat mediante la API oficial y quedé trabada en el paso final con un error de Meta. Ojalá alguien de soporte o de la comunidad me pueda orientar porque ya agoté todas las opciones técnicas de mi lado.El contexto: Ayer sufrí el bloqueo temporal de SMS ("Solicitaste el código demasiadas veces"), por lo que dejé descansar el sistema más de 24 horas. Hoy retomé el proceso de vinculación. Llegué al paso final y elegí la opción de validación por "Llamada telefónica". La llamada ingresó perfectamente, pero al introducir el código, el sistema falló. El error exacto: Me aparece una alerta en la ventana de Meta que dice:Error creating WhatsApp business profile with BSP provided phone number. (#2388138:019fe8ea-5069-7faf-b0d0-0b3e923ff477)Las soluciones que YA implementé y validé: El número está libre: NO está activo en ninguna aplicación física (ni WhatsApp normal ni Business). Hice el proceso de Ajustes > Cuenta > El

Not sure if anyone else is experiencing the same issues - but since 1-2 days ago some steps on my automation flows are not continuing. For example I have a quick reply button, after the user clicked one of the options, a custom field would be set and the next message would be sent. The custom field is being set but the message is not being sent. I manage 3 different pages and the issue is persisting on all of them. My entire sales channel goes through the automation, so this is a critically urgent error. I’ve tried resetting permissions and even removing and reauth manychat but the issues still persist. If anyone else is experiencing similar issues please let me know. If support knows anything about this please let me know as well. Thank you.

I’m extremely disappointed with how this situation is being handled.I’m paying around €100/month for ManyChat and my business launch is currently completely blocked because ManyChat cannot share its WhatsApp credit line with my WABA.The error is:“Manychat's credit line could not be shared with you.”I have already followed the official ManyChat WhatsApp Credit Line Troubleshooting documentation step by step.We verified:WABA currency is USD There is no payment method attached to the WhatsApp Business Account There is no existing credit line visible in Meta Billing Hub ManyChat was removed as a partner and reconnected The WhatsApp number is connected and the account is active The error still remainsYour own documentation then tells me to remove the phone number from the existing WABA through WhatsApp Manager → Phone Numbers → Delete and reconnect it to a new WABA.The problem is that Meta does not provide any Delete/trash option for my phone number, so I physically cannot complete the trou

Hello, I configured a simple automation here : So far, it works. It's the next step that doesn't work: When the person clicks on the "Envoie moi le lien" button, the "DM with the link" step is not triggered. I refreshed the permissions, checked that everything was in order via the help center, and it is. I'm a little desperate, could you help me?

Hi everyone, after two and a half years of organic growth on Instagram I thought it was time to up my game with manychat, only to get shadowban for using manychar, could anyone help me solve this problem, please? This is quite maddening, I’ve just payed for a service that has jeopardised all my work.Thank you in advanced, greetings from Spain. 

Estou com problema para conectar a conta do instagram da minha empresa, aparece pedido enviado, mas minha conta nao recebeu nenhum convite no meta business suite ou no proprio app do instagram, entrei em contato com o suporte e mesmo assim ele fala que esta conectado em outra conta manychat, mas nao sei qual conta e até ja desconectei no proprio instagram, mas continua dando esse erro de pedido  enviado e nao conecta meu instagram, me impossibilitando de usar o software de voces