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support yanisaUp-and-Comer

asked in General Q&A

Unable to use live

Hey there! I am trying to use the DM automation option on the free plan. No Pro options are in use but I am unable to “Go Live,” as it keeps forwarding me to the free trial Pro option, which ultimately charges you in 14 days. And I don’t have any live automation going on,so how do I opt out and go live in the free version?

273

1 month ago

emigalvanUp-and-Comer

posted in General Q&A

Automatic DM links from comments NOT WORKING

Hi! I just signed up for Many Chat and created my first auto-DM for Instagram comments, and it's not working!I simply want to have a reply to that word in the comments and a private link sent when I comment. It's supposed to be super simple, but it doesn't work!Is there someone from support I can ask or call?THANK YOU

696

1 month ago

Kenxy.DiazUp-and-Comer

asked in General Q&A

No-Response :: Specific Keyword Trigger

👉 The objective is to ensure the trigger activates only when the exact keyword 'Family' is used, without being part of a longer phrase or accompanied by punctuation.👉 Once tagged. It will trigger another automation.👉 Could this be possible?

Hello I have two accounts under one email. I wanted to know if I can see the second account on here. I can't find a way to do so.

232

1 month ago

Craft TravelsUp-and-Comer

asked in General Q&A

Smart Delay not working as expected

I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.Am I crazy?

Do I need to utilize all the automations in order to go live?

181

1 month ago

Arnaut TheoUp-and-Comer

posted in General Q&A

Problems with messages and bot

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS?

auto distribution does not work

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

353

1 month ago

gerarcatChat Surfer

asked in General Q&A

How to trigger a message 12 hours before an appointment?

I'm setting up a workflow where I collect a meeting date. The meeting can be scheduled anywhere from 3 days to a week after the booking time. Regardless of when the appointment is set, I need a reminder to be triggered 12 hours beforehand—but I can’t find where to configure this. Thanks in advance to anyone who can point me in the right direction!

384

2 months ago

silicudaChat Surfer

asked in General Q&A

ERROR "Choose the first message for Messenger channel to setup Facebook Ads"

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem. Flow looks like this:

3202

2 months ago

theleadershipacademybysg

asked in General Q&A

Smart Delay Not Working

My follow-up smart delay isn’t working. I have tried a few different things and had someone look into it and we cannot figure out why the delayed message isn’t sending. Can someone help?

Hi everyone, I need some help with a ManyChat flow issue.

I'm experiencing a problem where my flow gets stuck after the first message—none of the following messages (like email or phone number requests) are being delivered to the user.The flow is designed to collect the user's email and phone number, and then continue with the rest of the automation. It used to work fine, but now it just stops after the initial message, and nothing else is sent.I've already checked the conditions, delays, and message status, and everything seems correct. Still, the user doesn't receive the next messages.Has anyone else experienced this? Any ideas on what might be causing it or how to fix it?Thanks in advance!

191

2 months ago

PsychLifeUp-and-Comer

asked in General Q&A

I need help sorting this out - Facebook and Instagram accounts

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

312

2 months ago

LucasCardosoUp-and-Comer

asked in General Q&A

How to clean broadcasting history

How to clean or delete broadcasting history on manychat?

131

2 months ago

VictorManychat Team Member

posted in Known issues tracker

[RESOLVED] Unable to Link Manychat App to Meta Ads / Facebook Ads Manager

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

1162

2 months ago

MSGAUp-and-Comer

asked in General Q&A

Broadcasting Automation

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

373

2 months ago

dheeraj228

posted in General Q&A

Need to Integrate many chat with Whatsaap Business api & Chatgpt Api

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT.

100

2 months ago

livelikemad.coChat Surfer

asked in General Q&A

Running a ManyChat automation with ads

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

261

2 months ago

asgerlaursenUp-and-Comer

asked in General Q&A

How to escape : "" / special characters in External requests

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a : Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening?

I would like to ask about ManyChat pricing.

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

2 months ago

merycrisG

asked in General Q&A

Manychat as Partner App Not Showing up in Ads Manager. And I cant find the JSON Code

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app.

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

211

2 months ago

PNG-myUp-and-Comer

asked in General Q&A

Automation not consistent in fucntioning

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

252

2 months ago

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