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4025 Topics
juliana08101994
juliana08101994
asked in General Q&A
Automation is not working

I am creating an automation to send a link after receiving a comment on the post, but the automation is active and the message is not being sent. The Instagram account is logged in, I am set as an administrator, and I have all the necessary permissions.In fact, any automation I create for this specific influencer's account is not working. The trigger is activated, but nothing is sent.What could have happened?

100
juliana08101994
derek1508
derek1508
asked in General Q&A
Instagram Automation DM Not Working

My DM automation is not triggering with one keyword on free account. Here is a screenshot of the automation, I am not sure why. Any ideas?  

241
rogerioaraujo
gottoshopalot
gottoshopalotChat Surfer
posted in General Q&A
Facebook account hacked lost permissions

Hi ManyChat Support, My Facebook Business Page was recently hacked and I’ve lost admin access. As a result, I can no longer manage the connected Page or its permissions. I’m reaching out to request that you manually disconnect or remove the Facebook Page from my ManyChat account so I can either reconnect with my personal account on facebook until issue on FB business account is resolved   Thank you for your help,

252
gottoshopalot
yannie
yannie
asked in General Q&A
The new admin can't see the old automation flow

I have now added a new admin to my ManyChat account to create and edit automation flows. However, this new admin cannot view or manipulate any flows in the Automation section, while the three old admins (including me) can still access and edit normally.I checked the role and the new admin is also assigned "Admin" like the previous admins. I don't know why the rights are limited like that. Has anyone encountered a similar situation or know how to fix it?Thank you everyone in advance!

341
rodrigo_silvano
kretovsky
kretovsky
asked in General Q&A
Facebook Comment post automation second time on the same post?

Hello, it is possible that if user second time comment specified post then second time manychat start the flow for him with private message?

282
Danaayad
Vinicius Del Gaudio
Vinicius Del GaudioUp-and-Comer
asked in General Q&A
Load Invalid Json error

Hi everyone!I have experienced this error due The contact typed "enter" in the response via WhatsApp.        When I request a test, the error happens, Has anyone experienced this problem? Is there any way to deal with?    

222
Vinicius Del Gaudio
wealthywithchrisdl
wealthywithchrisdl
asked in General Q&A
Contact staying as visitor even if they already followed and replied to my reel on instagram

Contact staying as visitor even if they already followed and replied to my reel on instagram

111
rogerioaraujo
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
CAN'T GET RESOLUTION EVEN WITH CUSTOMER SUPPORT TICKET

My Facebook business assets have been hacked.  I am trying to find a work around until this is resolved  A customer support ticket was started I received intermittent replys but it’s 10 days with no resolution

130
gottoshopalot
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
🛑 How to Pause Automations When Human Agents Reply via Instagram App?

Hi everyone!I’m building an automation system for Instagram using Manychat and an external AI flow via n8n.Here’s how it works: When someone messages us on Instagram, it triggers a webhook. That webhook sends the message to n8n. n8n uses a RAG system to generate a smart reply and sends it back to the user via Manychat. So far, so good — but here’s my challenge:Sometimes our team replies directly to users through the Instagram app (not through Manychat’s Live Chat). When that happens, I want the automation to pause for a set period (e.g., 2 hours) so the bot doesn’t interfere with the human conversation.I thought of using the “Pause automations during conversations” feature under Live Chat settings, but it seems it only works if the reply is sent from within Manychat’s Live Chat — which is not our case.Has anyone found a workaround for this?Is there any way for Manychat to detect when a message is sent by a human agent outside the platform (e.g., from the Instagram mobile app) and p

443
Gustavo Boregio
SavvySoft
SavvySoftUp-and-Comer
posted in General Q&A
Commission payment issue on impact.com

Hi ManyChat Team,‎‎I’m reaching out about an urgent issue with my account on impact.com. My account was deactivated yesterday (April 30th), and I’m concerned this might affect my commission for promoting your brand. Could you please let me know if your team reported my account or if there’s any way you can help me resolve this issue? My commission was supposed to lock in today (May 1st), and I’m worried about not getting paid for my promotional work.‎‎I’d appreciate any assistance or clarification you can provide.‎‎Thanks in advance for your help

151
Gustavo Boregio
HomeWithCollin
HomeWithCollin
posted in General Q&A
Hello from Southern California!

Hi everyone! I’m Collin Ellingson, a Los Angeles-based luxury real estate agent with Compass and founder of Coastal Homes LA. I’ve been in real estate since 1999, with experience spanning Nashville, Atlanta, and now coastal LA—where I specialize in high-end listings from Santa Monica to Marina del Rey. I’m always looking for creative ways to connect with clients and streamline communication, which is what brought me to ManyChat. I’m especially interested in exploring automation strategies that feel personal, not robotic—because in this business, connection is everything. When I’m not selling homes, I’m likely cooking something elaborate, singing jazz standards, or dreaming about my future Leopard Catamaran. Excited to learn, share, and connect with all of you!

141
Gustavo Boregio
plazman
plazman
asked in General Q&A
AI STEP bad mathematician

Why AI does not know how to count the numbers at all. More than 8 digits cannot be folded correctly. Please make him be able to think mathematically. Or add a coding step

101
Gustavo Boregio
Dekel
Dekel
posted in General Q&A
My facebook account has been disabled 3 times - what to do?

Hi,I’d appreciate some help. Over the past month, my Facebook account has been disabled 3 times (including Instagram, Ads Manager and facebook account ).I believe the issue might be related to my use of ManyChat automation, but I’m strictly following Meta's guidelines: I only send messages to people who explicitly opt-in, by commenting a trigger word on my posts. I use automation only on my business page, not personal profile. I don’t send mass messages, spam, or anything aggressive. My account has two-factor authentication enabled. Still, the account gets disabled repeatedly, and it takes time to recover ( i need to make a selfie video of me). ​​​​​​​I have no idea what I’m doing wrong, or why Meta keeps flagging my account even though I believe I’m compliant with all policies.Has anyone experienced this? Any advice on how to prevent this from happening again? 

221
Gustavo Boregio
Aymeric75
Aymeric75
posted in General Q&A
My automation stops after I clicked (as a user) on the first button

Hello, See below my automation and the test I ran on it. As you can when I click (as a user) on the “OUI” button, nothing happens… instead there should be a new Instagram message (see Send Message #1). Thanks a lot for your help  

111
Gustavo Boregio
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Facebook Messenger Message Limits

Hi, We are running a FB Business Page and want to know what is the max amount of messages in DMs we can send out before being flagged? Example → We create automation flow where ManyChat DMs on Messenger people who post a particular word.  Is there a specific number? 

723
Gustavo Boregio
sourcing.ninja
sourcing.ninja
asked in General Q&A
How to create an automation to forward a file to email?

Hi, we are running an automation for recruitment processes. Candidates send us resume files. Is it possible to create an automation that will forward the file (as a file and not as a link) to a specific email address?

171
Gustavo Boregio
darsheelb
darsheelb
asked in General Q&A
Where Do I Find the SRD Key

Hi guys, I need to find SRD key to integrate my CRM with ManyChat, just wondering if anyone knows how to do so. If you do, please help me out! Thank You, Darsheel

91
Gustavo Boregio
Athena
Athena
asked in General Q&A
Question about hyperlinking an email in the text / not getting the link to populate a new message

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

141
Fabio Gaulke
Harsh32524
Harsh32524
posted in General Q&A
My payments is getting declined

Card gets declined even after trying with different banks and cards. Happens every month and after like 300 tries, it starts working again like normally after wasting my entire day on it. The solution that link to “Manychat Users in India” webpage doesn’t work, I’ve been trying to follow the steps from 11 am, it’s 6 pm right now. Manychat support takes days to answer while thousands of people in my comment section are waiting for a link they’ll never receive. 

191
Fabio Gaulke
Reykjavik Sketcher
Reykjavik SketcherUp-and-Comer
asked in General Q&A
Comments work but DMs and Story replies don't (paid account)

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks 

778
Reykjavik Sketcher
hossein8092
hossein8092Up-and-Comer
asked in General Q&A
Messagin Automation

Hi Manychat Team!I hope you're doing great 😊I had a quick question! I'm trying to build a flow in Instagram Direct Messages that behaves like a flowchart based on user interaction. Here's the idea: A message is sent to followers. If someone doesn’t respond, they receive a follow-up message 24 hours later. If someone clicks on option A, they receive message A 48 hours later. If someone clicks on option B, they receive message B 48 hours later. Honestly, Manychat has so many amazing features that I wasn’t sure if this specific setup is fully supported 😅So I wanted to ask: Is it possible to initiate the first message to users ourselves without it being considered spam or against policy? Can we set up conditional messages like:  – if the user clicks A → send message A after 1 day  – if the user clicks B → send message B after 1 day Thanks in advance for your help! 🙏Looking forward to your guidance.

384
hossein8092
Aimie
Aimie
posted in General Q&A
Default Reply

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"”Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that.Can anyone help :(

7506
Sumit
alexandre
alexandreUp-and-Comer
asked in General Q&A
Is it possible to retrieve the Instagram post/story ID?

Hello,Let’s say someone replies to my automation in a feed post or story, can I get the post/story ID that the person replied to?

5096
asgerlaursen
OliverP1222
OliverP1222
asked in General Q&A
What's going on with this trigger??

Hi,I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work.I have refreshed my facebook permissions and checked the automation and trigger is correctly configured.The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing?Is this the problem or could it be something else? Thanks!

781
rodrigo_silvano
Amebey
Amebey
posted in General Q&A
unsupported message error

Hi, for the last couple of weeks I have not been able to open any links sent to me after commenting a keyword. I keep getting an error message.   does anyone have the answer to sort this out please . 

712
digitalsh
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