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3868 Topics
lcg
lcgUp-and-Comer
asked in General Q&A
How to continue automation after website was visited

Hi, We want to trigger automation from comments for people to receive a “pre-save link” for music release. Once pre-saved, we want to resume automation. How can we achieve this in a workflow? Thanks in advance

131
rodrigo_silvano
timt
timt
asked in General Q&A
Custome Variable not displaying content

When using a custom vairable to hold a simple string it fails to be displayed in a message or be picked up when sending it a a field to Aweber as part of a signup process via a webhook to Make. As can seen, the variable MainlyAnswer is set to A, B or C and passed to the SendMessage (and on to the webkook). When running in preview the message shows the internal name {{cuf_12545289}} not its value. This is also displayed when using the variable in the webhook json field. How can I get the variable content to display?Thanks Tim 

151
rodrigo_silvano
D
dical7
asked in General Q&A
Instagram DM Lists and Post-Purchase Update

Hello everyone,I was reading in the Community post. Are Instagram DM Lists completely gone?I have a 2 steps flow. First step is about getting a product, e.g. an ebook. Second step is about providing feedback. The second step should automatically trigger after 7-10 days. Did I get it right that this is no longer allowed? Do I have to contact the customer personally in chat and ask to trigger the feedback flow, e.g. with a keyword? 

231
rodrigo_silvano
Rounakji
Rounakji
posted in General Q&A
Manychat AI STEP:- "NEXT STEP" wont trigger

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

1072
AleAlta
wellinton schabarum
wellinton schabarum
asked in General Q&A
what this happen in first time that the contact answers me?

what this happen in first time that the contact answers me? There are two bottom but they do not appear. 

121
rogerioaraujo
Yogendra
YogendraUp-and-Comer
asked in General Q&A
Contacts to a sequence but not working

Hi, i’ve a number of contacts and i try to add some of them to a sequence: than in the sequence there is a message with a link to an event (these contacts previously asked to be informed via DM about the event in the link).The first person i added to the sequence for testing received the message and everything was fine… but after i added other contacts to the sequence I had few issues:1 - only 10 contacts were added over the more than 50 i added with bulk action2 - none of them received the planned messages3 - there is a “processing window” that is idle… and seems it does not work…can you help me? what am i doing wrong? 

7211
rogerioaraujo
jhowel03
jhowel03
asked in General Q&A
error having trouble connecting my TikTok

I get this far and get an error that says something went wrong. I have did all the troubleshooting  

322
Fabio Gaulke
dandaya
dandayaUp-and-Comer
asked in General Q&A
"If Message Does Not Contain" keyword filter is not working

Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger.  Is anyone else experiencing this? I badly need this for my automation because it is too hard to predict all the keywords for some of my automations.  Am I missing something?  Any advise would be much appreciated.

1039
NGoro
tutor25
tutor25Up-and-Comer
asked in General Q&A
how to change whatsapp phone number?

when i signed up for manychat, i selected a USA phone number since my country (singapore) was not available. on the sign up page it said i can change my number later on after sign up, however i do not see this option in the settings? 

1575
kairos
MiriamBmby
MiriamBmbyUp-and-Comer
asked in General Q&A
Send question and response from AI Step to webhook

Hello,I use AI chat for Whatsapp.I want to send user/bot reply  to webhook.It is possible? thanks you

949
Mr Mie
AJ143
AJ143
posted in General Q&A
Link not delivering

Hi team!I’m finding that the “comment” is delivering and the first automated message is sending via DM (which is “click the link below” but the URL isn’t ALWAYS delivering via DM.  I’ve refreshed my automations but should I refresh every day?  

121
Fabio Gaulke
Michaela Volmut
Michaela Volmut
posted in General Q&A
Can I reset Manychat?

Hello everyone, I have a problem: How can I completely reset ManyChat so I can start everything over again?Best regardsMichaela  Original:Hallo ihr lieben,ich habe Problem wie kann ich komplett manychat zurücksetzen damit ich alles von vorne neu machen kann? Liebe Grüße Michaela 

292
rogerioaraujo
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
Is PRO version required to integrate with Chatgpt?

Hi, I want to integrate chatgpt with manychat. Is it necessary to purchase the PRO version for $15 or can I integrate and use chatgpt in the free version?

161
rogerioaraujo
Jeremyxh
Jeremyxh
posted in General Q&A
Ads Meta data sources, my Instagram account is "not eligible" WHY ?

I've launched an ad campaign and the ads optimization settings are going well. Then, after a few days, nothing works anymore. I look at the trigger Instagram ads is deactivated and doesn't appear at all. I go to redo the “Ads optimization” settings, then when I reconnect a “messaging” data source, the instagram account selection is no longer available because it's apparently ineligible. Thanks in advance for your help.  

975
Fabio Gaulke
Mr.TestKin
Mr.TestKinUp-and-Comer
asked in General Q&A
How to create code/pgm/function for reuse in Manychat ?

I want to fetch data from an Excel/Google Sheet in ManyChat to create a chatbot for Instagram..? Whenever I ask a question to the InstaBot, it should provide a response using the data available from Google Sheets, just like a database..?

333
Fabio Gaulke
D.Dalton
D.Dalton
posted in General Q&A
Public Replies not working

I have been using Manychat for a few days and akll of a sudden my public replies arent working??

502
Heston Roberts
Cris.pineda14
Cris.pineda14
asked in General Q&A
Problemas con respuestas del bot y pasos de IA en WhatsApp

Hola, estoy teniendo varios problemas con el funcionamiento del bot en WhatsApp. Cuando los clientes escriben cosas como “quiero esta” acompañado de una imagen, o hacen preguntas fuera del flujo como “método de pago” o “qué sabores tienen”, el bot no responde correctamente y muchas veces reinicia el flujo con el mensaje de bienvenida. También he configurado AI Steps y palabras clave, pero en algunos casos no se activan o el bot alucina respuestas. Necesito ayuda para entender si es un tema de configuración o una limitación de la plataforma, porque esto está afectando la experiencia del cliente. Gracias de antemano.

200
Cris.pineda14
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
posted in General Q&A
Typing Feature

Hello, is there an integration with Whatsapp, when in automation you add a delay, let's say 3 seconds, for the user to see that "typing" functionality?I believe this already exists in the integration with the messenger.Thanks

3114
twakawl
Zuzana
Zuzana
posted in General Q&A
URGENT – After using ManyChat for several months without a problem, I can`t refresh permissions now

It is not working for 6 days now. PLease someone help me. 😭 It says “channel permission lost” but then when I check it it says “already connected”… An it goes in the loop… her yo can see:  https://s3.ezgif.com/tmp/ezgif-3448ad5bf396cc.gifI am desperate… I'm not a stupid person, but I'm really at my wits end now. I've been using manychat for a few months and suddenly I can't access it. The problem is that the verification that I had to go through several times before and it worked, now doesn't work. I am trying to make it work for 4 hours now and I really do not know what to do...So I am sending a video and I am begging you to help me, please.I don`t think I do something wrong, because I do stuff I did before and there was no problem.When I am trying to connect it to Facebook (I wanter to try something else, another process...) , the code to my phone (or WhatsApp) never comes (but when I am trying to Sign in to facebook outside of MAnyChat, it works and the code it`s sent)... Also from

191
rodrigo_silvano
Adnan Shikh
Adnan ShikhUp-and-Comer
asked in General Q&A
Request Webhook

Does manychat has a webhook url that can be used for receiving payloads from external application?

22077
depaula
igpartyflyers
igpartyflyersUp-and-Comer
posted in General Q&A
Help Needed: Resetting Weekly Contest Flow in ManyChat (Random Number Draw)

Help Needed: Resetting Weekly Contest Flow in ManyChat (Random Number Draw)I run a weekly contest drawing every Friday at 8PM, and entries close at 8:30PM. After the drawing ends, I want to begin collecting new entries for the next week’s drawing immediately.Each week, up to 100 contestants can enter, and each person is assigned a random number from 1–100.I'm currently using a Google Sheet to log contestant data with the following columns: Serial Number Random Number User-ID User-Name Mobile-ID I already know how to update the Google Sheet to prepare it for the next week’s entries. However, I need help figuring out what other parts of the ManyChat flow or formulas need to be updated to reset the system and start collecting fresh entries correctly.Here’s the ManyChat flow I’m using:👉 Flow LinkCan someone guide me on what to reset/update in ManyChat each week so the automation continues working properly?Thank you! 🙏

100
igpartyflyers
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
posted in General Q&A
What happened to ManyChat!?

This isn’t so much of a question as it is an official complaint.  I understand ManyChat had to change a few things to comply with platform rules like having to send an intro message before sending the link in DM’s, etc.  But today, I launched a product and was devastated by the absolute failure this site.  I refreshed my permissions when I saw new features to ensure efficiency.  But the toggles didn’t work so I couldn’t select “Reply to DM’s” despite refreshing a million times.  There were so many glitches, and the format is completely different.  By the time I finally got an automation up and running, I tested it on a separate account and the link didn’t work.  I canceled the automation, refreshed permissions, and redid everything only for the automation to not work at all.  I have had multiple issues with ManyChat and now I am officially saying goodbye after today.  StanStore has a reply to DM automation that I will explore.  I just need something super simple that WORKS. 

831
Roman Raizink
Manychat Team Member
sharonworld
sharonworldChat Surfer
asked in General Q&A
Smart delay

Hello community, I have two questions about smart delay1.I set up an automation to notify my Instagram followers about a product promotion since we cannot use broadcasting in Instagram to all followers who used to leave a message.I'm not sure if this will work as expected. The Smart Delay is set to send them the promotional link 10 hours after their first interaction with me (=clicking the Show Me the Deal button), and they’re supposed to receive it between 9:00 AM and 10:00 PM in their time zone, right?2.An Instagram creator sent me a DM on March 29 right after I left a comment on her post. I only clicked on the button yesterday, but I still received an automated reply.That should have been outside the 24-hour messaging window, so I'm not sure why the auto-reply still worked. Do you know why this happened?Thanks in advance.

162
sharonworld
SocialClubKC
SocialClubKC
asked in General Q&A
Why is many chat sending my recipients “this dm was sent by Many Chat??

I don’t want my clients to be bothered by another message that is not relevant to them at all. Please tell me why messages like this are happening!

101
Gustavo Boregio
Max112233
Max112233Up-and-Comer
asked in General Q&A
*URGENT* Messenger 'Subscription List' Is Broken

The last 5 days my opt in to message lists on messenger has broken. No-one has ‘opted in’. When looking at the facebook inbox side of things, people are clicking the button which sends the ‘get updates’ message from their end. But when looking at the manychat logs, this ‘get updates’ message does not appear, and none of my inquirers over the past 5 days have opted in. I have attacghed screenshots showing how this conversation looks on both the facebook and manychat side of thigns. This is not an isolated things and is effecting everyone who messages my page.This has been happening on my collegues accounts as well. Is anyone else encountering this problem or know of a fix?  

20913
rodrigo_silvano
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