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2710 Topics

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Letícia MouraUp-and-Comer

asked in Manychaters em Português

Não consigo conectar o Manychat ao Instagram

Sempre que tento conctar o instagram ele pede para habilitar o acesso as mensagens, porém eu já fiz isso e nada dele reconhecer que eu já fiz isso. Já tentei de tudo, pelo site no notebook, celular...

1 month ago

cmccarthy

asked in General Q&A

Messages Not Delivering

Hi Everyone! I’ve noticed the last month or so, none of my messages are being delivered (on both Facebook & Instagram). Does anyone know why this is happening? Or if there is a workaround/update I need to make? Any insight would be appreciated!

1 month ago

SkyeyesUp-and-Comer

asked in General Q&A

Automations stopped

Hello everyone, my automations have stopped working. The links don't work, and now no messages, neither the welcome message nor the default reply message, are functioning. I've tried deleting the conversation and restarting, but nothing works. I've refreshed permissions 10 times and disconnected/reconnected the page twice, and nothing changes.

1 month ago

thesonofkryptonUp-and-Comer

asked in General Q&A

Is there a setting to not be notified when a user opts in to my funnel?

Evening all! I hope you’re well this evening. I have noticed recently that when designing flows that have an “Action” where you as the User is notified (if they have a question or with whatever) if they reach that “Action”, you, as the User, are STILL notified (through the Manychat app on the phone) the moment they send a DM that contains your trigger keyword. How do I turn that off? Ideally, I would like to not be aware that they are going through my flow *unless* they hit an Action in the flow that I have set up to notify me specifically. If I could turn this off, it would drastically reduce the consistent, unending notifications that my phone rings off with lol

1 month ago

Mel EUp-and-Comer

asked in General Q&A

Turn off trackpad update?

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

1 month ago

RochelleHubbard

asked in General Q&A

Run trigger multiple times

Hi! I’m testing my “reply to post comment” automation and even though I sent the keyword multiple times, it only ran once. How can I get it to keep running for every time someone replies with a keyword?

1 month ago

christabevan

asked in General Q&A

Changing title of DM List

Hi - I’m wondering how to customize the copy that says “subscribe to our updates” under the photo. In the first version (with the woman standing by the tree) that’s what it says, but I’ve seen others like this one from ‘herfirst100k’ where it says “Her First 100k DM List” instead.When I go in to edit that section, it tells me that I can’t per Meta’s rules...but clearly it’s being done by other accounts.Is there somewhere else to edit it that I’m not seeing? Thanks for any help!

In segment online chat when im opening the DM of my account i can find people when im typing the nickname of the person. all chat are available and your can see by scrolling but cant see anyone by searching graph which is above for typing instagram nickname

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

1 month ago

gclane

posted in Watercooler community chat

So Happy To Be Here

HiMy sister and I create video tutorials on designing handmade cards. I live in the Sunny Southwest in the US. Just happy to be here - hopefully, I can get some help with automation. I haven’t been successful yet.😉

1 month ago

tripsterandre

posted in General Q&A

Automation stops once I open and manually write on the chat

1 month ago

aalaswadUp-and-Comer

asked in General Q&A

Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested?

new in manychat need help..Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested? what’s the best practice?

1 month ago

MLDUp-and-Comer

asked in General Q&A

How to come back to the last trackpad

Hello, they made a uptdate, i’m working on a macbook and its really complicate now to navitage. Do you know if i can come back before this uptade of the pad and mouse please ?

1 month ago

Brent84Up-and-Comer

asked in General Q&A

Automated DM's Suddenly Not Displaying Full Text

I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?Is there a reason why my automated replies are now being shortened to just a few words? Is there anything on my end I need to change to not have this problem happen? Thanks in advance for any help :)

1 month ago

Allison DoyleUp-and-Comer

asked in General Q&A

Automations still not working!

I’m still having a problem with my Instagram automations. The full message isn’t showing when a button in involved. Yes I can add a link into the main body of the text, but it takes away from the character count and then I’m limited in what I can write in the main message. Also I need to be able to offer 2 different link buttons, one to my free guide and the other to the course or digital product I’m selling. I had a whole system going where people could choose between 2-3 options and once chosen another message was prompted, then another. Not all of us can just add one website link. Now what do we do???

1 month ago

FoneProUp-and-Comer

asked in General Q&A

Facebook Ads

Hey, im trying to run my first Facebook Ad automation. I have the auto setup, but in Facebook Ads manager, this portion of the how to dent seem to exist and im stumped. Any help is appreciated “ call-to-action button that says ‘Send Message’. This button will open up a conversation with the user in Messenger.In the Partner app section, select the 'Select message flow' option. Then, choose Manychat as the Partner app from the dropdown list. Next, select the specific automation in the Message flow.”

1 month ago

Terrain

asked in General Q&A

Not receiving notifications for comment automation ?

Hi All, I’ve been using Manychat for a couple of months now successfully with dm’s. I’ve just tried to set up comment automation on several reels, the comments are working instantly but the users are not a receiving a notification that i’ve replied to their comment. I’ve tested this from 6 different accounts now all with the same result. If they go back to the video they can see a response, but they are not aware of my reply because Manychat is not sending a comment notification, the direct messaging is also working as normal. Can anyone explain this? The comments are not tagging the user either like a typical comment reply, just replying underneath.

1 month ago

DiegoGonzalez

asked in Chatboteros en Español

IA STEP con ambos canales

Hola a todos, he querido activar una automatización para que tenga dos Activadores a un paso de IA , tanto para IG como para WhatsApp y no he podido.La única forma es creando dos automatizaciones, y haciendo de cero el Paso IA y tener los canales por separado. Es así o hay otra forma de resolverlo? Gracias!!

1 month ago

Carla Freitas

asked in Manychaters em Português

automação não funciona

Olá, mudei minha conta pra pro e as automações pararam de funcionar . Alguém poderia me ajudar a solucionar? Estou perdendo vendas por conta disso 😕

1 month ago

jkakiusChat Surfer

asked in General Q&A

fb account restricted

Face has removed my post and restricted my fb account from posting and responding to my group posts

1 month ago

sneacaremiamiUp-and-Comer

asked in General Q&A

How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

1 month ago

Aline G. Xavier

asked in Manychaters em Português

Manychat com bug no criador de fluxo (Não arrasta)

Pessoal estou há alguns dias com um problema no Manychat e não sei como resolver, ele não arrasta o fluxo o que dificulta muito o trabalho em fluxos longos. Já tentei mudar o navegador, já tentei copiar o fluxo, já tentei iniar um novo e todos aparentam o mesmo problema. Ele edita porém não arrasta a tela quando clico com o mouse para arrastar. Já troquei até mesmo o mouse. Alguém já passou por isso? Sabem como eu posso contactar algum suporte?

1 month ago

Balazs_kUp-and-Comer

asked in General Q&A

Manychat is only showing the first IG message but not updating the conversation after

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :)

1 month ago

Amanda SottaUp-and-Comer

asked in Manychaters em Português

Exportar Contatos

Pessoal eu estou exportando minha lista com aquela possibilidade de PSID mas o CVS vem apenas com PSID no topo não tem lista nenhuma e quando subo no Meta para criar audiencia fala que falta dados. Alguém já passou por isso poderia me ajudar entender o que está acontecendo?

1 month ago

JodieRagoso

asked in General Q&A

Smart delay under 10 seconds

Hi community!I would like to have a smart delay of 3 seconds between two DM on Instagram, to humanize the conversation.But it still doesn’t work because it “must be between 10 and 3600 seconds”… I saw in a program to learn about Manychat that the former could insert a 3 sec delay.Anyone can relate please?Thanks a lotxx

1 month ago

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