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3454 Topics
bally bousso
bally boussoUp-and-Comer
asked in General Q&A
List option for WhatsApp messages.

Hello,I wanted to display data from variables that I retrieved from an API. The variables are not null, I tested to see. But instead of displaying the value, it displays the id

303
bally bousso
Aaliyah Shantal
Aaliyah ShantalUp-and-Comer
asked in General Q&A
How many automations can I make with free plan?

I set up my automation and was trying to add multiple IG reels linked to 1 message. Just wondering how many reels I can set up under the free plan?

21408
Andreea
samar
samarChannel Explorer
asked in General Q&A
Automating Stripe Payment Links Based on User Selection in ManyChat

Quick question: I want the bot to send a Stripe payment link based on the service selected by the user, as each service has a different price. For example:Story Post – $75 Permanent Feed Post w/ Cover – $250 Reel Post – $200 New Music Friday Feat – $60If a user selects a service, I want the bot to automatically send the correct Stripe payment link for that specific service. How can I set this up in ManyChat? Also, is there a way to track successful payments and move the user to the next step after confirmation?

197
Gustavo Boregio
manychatqs
manychatqsUp-and-Comer
asked in General Q&A
Sending multiple messages after Comment Reply

Hi! I’m new to ManyChat and struggling with my first automation. I want to respond to users’ comments with a DM. For instance, if users comment “BOOKPREORDER” I will send them a Comment Reply with a button linking to preorder my book.  But I also want these users – who comment BOOKPREORDER – to have the option to sign up for my newsletter. Is it possible to send a second message AFTER my initial Comment Reply that has a new link?  For some reason it seems like Comment Replies can only lead to an action, not to a second message!  Would appreciate any help and insight. Thank you!  

431
rodrigo_silvano
Jessi
Jessi
asked in General Q&A
Automations on Instagram are always sent twice

Well, I'm using Manychat Pro for Instagram for a while now. Two days ago my connection was interrupted, so I re-linked my Facebook page. Since then, Manychat has been scanning all messages from automations twice. When someone comments, the first message appears, e.g. with a button. After drinking this taste, I try all the second ones. It doesn't matter if the automation is old or a new one is created. I find this quite inconvenient for my customers... I've already reconnected the Instagram account several times and it can't be fixed.Does anyone have any ideas?Thanks for the help!Best regardsJessie

120
Jessi
Ali-Kaboli
Ali-KaboliUp-and-Comer
asked in General Q&A
AI step dosent work

I have built an AI to reply to Instagram direct messages using Manychat.Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.I currently have the Pro plan and the Manychat AI add-on active on my account.What do you think could be causing this issue?Has anyone else experienced a similar problem before? 

212
Ali-Kaboli
J4mi3
J4mi3
asked in General Q&A
automation issue

I’m not sure what’s going on but my comment triggers on instagram aren’t working. The link is sent to their DMs, but when they click it it says “there was a problem loading this website”. Does anyone know how to fix this?

180
J4mi3
IwaBanks
IwaBanksUp-and-Comer
asked in General Q&A
Is it possible to send a DM when I follow someone?

Is it possible to send a DM when I follow someone? Like, i find someone on instagram, i press follow, and manychat directly send a DM? if yes how please ?

203
rodrigo_silvano
Hasan
HasanUp-and-Comer
asked in General Q&A
Help!! Anyone have the same problem?, Ai stops everyday for 3 to 5 hours!?

Everyday Ai step stops working for 3 to 5 hours!No clear reason why does it stop, the only thing that I can guess is a lag in the system. Specially in the time of 9pm to 12pm GMT. Anyone else have the same problem?

401
Ali-Kaboli
van_kovaleff
van_kovaleff
asked in General Q&A
"Automation pause during Conversations" fails

Greetings, community!We use Pro account with 3 seats in Live Chat. The default Automation pause during Conversations (APDC) in live-chat is 30 minutes. We have configured APDC for 10 hours, but the timer fails constantly. When I reply (as the ManyChat account owner),  the automations pause for 10 hours as they should. But when two other live-chat agents reply, the automations pause for the default 30 minutes, no matter what's the APDC configuration. Is it possible that every live chat agent needs to configure APDC for himself manually? Or is there maybe some overruling, that triggers a default 30-minute APDC instead of configured 10-hour APDC?

230
van_kovaleff
BaconButter
BaconButterUp-and-Comer
asked in General Q&A
Bracketed {...} fields for first name not working

When I add the {first_name}, {{first_name}}, manually or by clicking the {} button, the name does not appear. Please advise.Thank you :)

202
BaconButter
Jens Vandenbroeke
Jens Vandenbroeke
asked in General Q&A
Tag all new dm's

I’m struggling with the setup of an automationI want to have different tags for people that engage with my profile For example: When I get any new dm → tag ‘new dm’ When I get a new comment → tag ‘new comment’ It works for comments, but not for all dm’s. I can only select keywords. But I want to make sure ALL dm’s get a tag. Not just a few keywordsDoes anyone know a work around for this? For story replies I can select ‘any reply’ but for general dm’s it doensn’t see to work. Thanks in advance! 

51
rodrigo_silvano
Shamim
ShamimUp-and-Comer
posted in General Q&A
Manychat is not sending automation messages

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

1309845
kapryas
TenzinVR
TenzinVR
asked in General Q&A
Broadcast automations aren't sending

I am trying to broadcast automations, but the messages are not sending. When I broadcast a message template it sends fine, it is only the automations.They come up in my history, but say sent 0 times. In the beginning of the automation, I change a user field, looking at live chat I can see this was changed, but the first message has not sent.

50
TenzinVR
Mel E
Mel EChat Surfer
asked in General Q&A
TikTok availability - which countries and when?

I can see in my Manychat dashboard that TikTok is now available - but sadly I cannot connect as it’s not available in the UK yet - and also apparently not the US either.So which countries is it available and when will it be opened up to the UK?Anyone know? 

4584
rodrigo_silvano
sajithmohan
sajithmohanUp-and-Comer
posted in General Q&A
ManyChat Billing vs Competitor Billing

Since ManyChat charges based on the number of contacts, my client is wondering why they should choose it over Interakt and Wati, which charge a flat fee with unlimited agents.Through paid advertising, they are generating a large number of leads and are afraid of switching ManyChat plans. Has anyone ever faced such a question from a client? If you were asked such a question regarding billing, what was your response?

252
Gustavo Boregio
monte
monte
posted in General Q&A
Live Agent role not working

Hey I am onboarding a new setter and it says that he is in as a live agent but he cant send any chats. And when i go to assign the chats to him i cant but i cant in the auto assign section on the settings page. this is really weird, what should i do? 

91
Gustavo Boregio
victorhugoosc
victorhugooscUp-and-Comer
asked in General Q&A
IG: Can i send messages to all my followers?

Hi, i haven’t used the manychat since 2018! By this time i saw that a lot things have changed. But my main question is: Can i send sale massage to all my followers? Like in the Whatsapp Business API that i pay for every message delivied. I never used the DMs to do nothing, so all my followers are with de 24 hours window closed.

192
victorhugoosc
Shavi
Shavi
asked in General Q&A
cancel subscription

I downgraded my subscription to the free version but they were still trying to charge me. i logged in only to see the subscription amount increased from $15 to $29, i need this subscription canceled!!!

671
rodrigo_silvano
samar
samarChannel Explorer
asked in General Q&A
Setting Up a Reminder for Unanswered Quick Replies in ManyChat

How can I set up a reminder if the user doesn’t click on any of the quick replies?Please note, I don’t want to use Multiple Choice; I only want to trigger a reminder when no quick reply is selected. Is there a way to automate this in ManyChat? 

181
rodrigo_silvano
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to send image inputs from Manychat to Make?

I'm building a chat automation with Manychat and Make. Leads upload an image, and we use OpenAI to give a price quote.Problem: Manychat saves images in {{cuf_123456789}} format. I need to send the image as a file or URL to Make, so it can be processed by OpenAI.How can I fix this? Thanks!

421
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
help

hi. why is it not working on the comments?

121
rodrigo_silvano
irene
irene
posted in General Q&A
Error de conexion con instagram

OAuthException: El historial de actividad futura de tu cuenta fuera de las tecnologías de Meta está desactivado para esta app. Ve al centro de cuentas para modificar esto. como soluciono este problema? tengo activado el historial de actividad futura en facebook y me sigue dando este error. gracias! 

120
irene
shreya
shreya
asked in General Q&A
Need your help!

My account is not very engaged on Instagram and so for one of the posts I automated a DM link and reply to comment using Many chat and also boosted that reel. It got exceptionally high engagement - my avg comments before this was around 10 whereas this got 66 comments and due to Many chat automation, every comment had an automated response from me. It seems like after that I have somehow been flagged by Instagram and I can no longer comment or add captions to my reels. Has anyone faced this issue and do you know how to resolved it?  I have tried contacting Instagram but they never respond.Thanks

90
shreya
SandySoteno
SandySoteno
asked in General Q&A
Connection request pending with WhatsApp connected to Manychat

I’ve been having issues since the beginning of the year with the process of connecting a WhatsApp number (which I already set up in ManyChat) to my Facebook page.I noticed that after linking WhatsApp with ManyChat, the number wasn’t automatically connected to my page. When I tried to add it manually from the Linked Accounts section, it showed as "Connection request pending" (Screenshot attached).Because of this, I haven’t been able to run campaigns using the WhatsApp number I have in ManyChat. I’ve been dealing with this issue since February 1st, 2025.Has anyone else experienced this? Do you know how to fix it?  

351
Fabio Gaulke
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