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4048 Topics
Gabriel Berti Giusti
Gabriel Berti Giusti
asked in General Q&A
wrong Whatsapp company's name

Hello! I can't change the name of the profile that appears to new contacts/customers on WhatsApp. It says "DS4 Laser & Router" which is an old name of my company, which I've never linked to this new profile. I changed the name 3 years ago and I use manychat for about 2 years. I don't know from where this name came.  "Tomorrow" is the name I gave the contact number. "DS4 Laser & Router" is the default name that I want to change.  

121
rogerioaraujo
madiprew
madiprew
posted in General Q&A
my post / reel automations will not go live

im not sure what to do because any time i try to go live with an automation for a post, nothing happens. i click “go live” and it doesn’t do anything. my story automations are working but not feed posts. ive done everything the support desk has told me to but it still won’t do anything.

323
Just Dashes
Keithb
KeithbUp-and-Comer
posted in General Q&A
New to Manychat and automation not working

Hello, New to Manychat and automation not working...all looks good but isn’t working properly when I enter key word in comments. I am sure missing easy step...any insight would be greatly appreciated :) Cheers,Keith

323
Raquel C
Manychat Team Member
mirazaki
mirazaki
posted in General Q&A
n8n and ManyChat Problem Integration instagram DMs

I’m facing an issue with integrating ManyChat and n8n. The guys set it up, but I’m struggling to connect it and figure out what’s going wrong. In test mode, everything works fine, but when using a real WhatsApp or Instagram trigger, the external request to n8n doesn’t seem to execute properly. One of the text blocks doesn’t even trigger.Here’s the URL to the ManyChat flow for reference:https://app.manychat.com/flowPlayerPage?share_hash=2042728_c7da6b17eb0be82bfe4f06d3b56eaddd996b0be3I’ve attached screenshots of the ManyChat automation and n8n webhook setup for more context. Could someone please help me troubleshoot this? I’ve checked the API key, logs, and delays, but I’m still stuck. Any suggestions would be greatly appreciated!  

704
Raquel C
Manychat Team Member
yedarm park
yedarm parkUp-and-Comer
posted in General Q&A
Still refresh permission message

Even though I received instructions 1,2,3,4 via email and still implemented them all, only the message like the attached picture below is repeated and Instagram is not working. Please help me. 

5769
rodrigo_silvano
Andrezza Rodrigues
Andrezza Rodrigues
asked in General Q&A
Issues with Contact Limit

Hello, I’m Brazilian and I speak Portuguese. I’m experiencing a problem with the contact limit. It says I can have up to 1,000 contacts, but it also shows that I already have 1,475 contacts. However, I have already deleted all contacts from the list, and the number still remains the same.What should I do?  

201
Gustavo Boregio
hollowow
hollowowUp-and-Comer
posted in General Q&A
Images are not being received by Manychat

someone please tell me how to let images show, it happened before but it stopped working 

303
rogerioaraujo
VeronikaPMS
VeronikaPMSUp-and-Comer
posted in General Q&A
Manychat keeps sending the same message without any interaction

Hi, what's the problem? Manychat keeps sending the same message. I have two accounts and they both do this. it's been going on for about a week now. the same messages are constantly being sent without any interaction, the client only needs to open Messenger 

61
Gustavo Boregio
Drkimberlyjoy
DrkimberlyjoyUp-and-Comer
asked in General Q&A
ALL AUTOMATIONS STOPPED???

As of 24 hours ago, all automations stopped sending DM’s. I’ve refreshed permissions a dozen times. I’ve checked and Instagram is still connected. I’m totally lost????!!!!!

613
MarcosFFA
Ridho
RidhoUp-and-Comer
asked in General Q&A
Manychat integration to tapsite.ai

Can Manychat integrate to Tapsite.ai? How to? 

375
Ridho
VeronikaPMS
VeronikaPMSUp-and-Comer
asked in General Q&A
repeatedly sent messages

Ahoj, v čem je problém? Manychat posílá stále stejnou zprávu. Mám dva účty a oba to dělají. 

50
VeronikaPMS
VeronikaPMS
VeronikaPMSUp-and-Comer
posted in General Q&A
What is the problem of my automation?

HI, what's the problem. Manychat sends one message over and over again.I have 2 accounts and they both do this. 

00
VeronikaPMS
Janice_
Janice_Up-and-Comer
asked in General Q&A
All triggers not working anymore

Hey everyone!All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?BestJanice

415
rogerioaraujo
OliverDK
OliverDKChannel Explorer
posted in General Q&A
META Invalid Conversions API Credentials

Hi everyone,I’m having some trouble connecting my ManyChat account to my Facebook Ad Account and Conversion API, and I’m not sure what I’m doing wrong.Here’s the situation: Account X is the Admin and Owner of: The Facebook Page connected to ManyChat. The Ad Account I’m trying to connect. The Business Manager where the Conversion API token was generated.   My ManyChat account is linked to the same Facebook Page that’s managed by Account X.  I’ve tried connecting:Through Facebook, and Using the dataset and token option with the Conversion API.No matter which method I use, the connection just doesn’t work, and I can’t figure out why. I get the “Invalid Conversions API credentials”What I’ve Checked So Far:Account X has full Admin access to everything (Page, Ad Account, and Business Manager). The Conversion API token was generated in the same Business Manager as the Page and Ad Account. The Page and Ad Account are properly connected in Meta Business Suite.What I Need Help With:Why isn’

1585
Césarpr
Suhan Gu
Suhan Gu
asked in General Q&A
Connect Instagram account Issue

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

572
Alonate
ragnar_spirit
ragnar_spiritUp-and-Comer
asked in General Q&A
Unable to Connect TikTok Business Account to ManyChat – Error

Hello ManyChat Community,I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.Details of the Issue: Account Type: TikTok Business (not Creator or Personal). Geography: USA‐based account (all settings reflect United States region). Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code. Attempts to Troubleshoot (so far): Verified that I’m using the correct T

653
ragnar_spirit
prakashhindujaswitzerland
prakashhindujaswitzerland
asked in General Q&A
Prakash Hinduja Geneva, Switzerland - Can Chatbots Become the Private Bankers of Digital Trust?

Hello ManyChat Community,I advise institutions where a single WhatsApp message can move millions—yet most financial bots still feel like glorified FAQs. Let’s rethink conversational AI through a Geneva private banking lens:The High-Stakes Use Case:Imagine a ManyChat flow that:    Authenticates users via voice biometrics (not just 2FA)    Negotiates like a human private banker ("Would you prefer 3.2% for 5 years or 3.0% with gold collateral?")    Self-Documents every promise for compliance (auto-generating MiFID II records)Technical Hurdles I’d Love Your Wisdom On:    The Trust Paradox        How do we make complex financial decisions feel human while maintaining robotic precision?        Any creative uses of video messages or voice notes to build trust?    Compliance as a Feature        Has anyone built:            Auto-archiving for regulator-ready chat histories?            Jargon detectors that flag potentially misleading language?    The Portfolio Personality        Can we train bo

150
prakashhindujaswitzerland
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

1385
ColdBrew AI
Jacinta Evans
Jacinta Evans
posted in General Q&A
DM Links to comment not working

Hi Guys, i reinstalled my Pro subscription to send out some new Auto DM’s, i can see the money has been taken from my account, but the automation is not working! I know I’ve set it up correctly as we have done these plenty of times.. but its not working. Please help asap. Is there a lag on upgrading subscription to be using it? 

131
rodrigo_silvano
Lasfit Automotive
Lasfit Automotive
asked in General Q&A
A quick question about Manychat

I have searched some YouTube videos about ManyChat. It shows up it automates the answer for some keywords, but can I reply to the TikTok message & DMs in the ManyChat backend?  I can not find any contact info on this website, which sucks. Help, please guys. 

81
Gustavo Boregio
Cody
Cody
posted in General Q&A
Instagram connection Issue

Hello, I’m having trouble connecting my Instagram account to ManyChat. I’ve already integrated my Facebook page, but I’m still experiencing issues with Instagram. It says that the account is already connected, but when I check on Instagram, it’s not connected.  

511
David King
Stacey Clare
Stacey Clare
asked in General Q&A
Deleting Contacts - Can they interact again?

Hello, I am a food blogger and DM my recipes using many chat on both Facebook and Instagram. It is costing me over $1k a month so I want to delete that contacts and bring the cost way down. I have their email address stored on my eDM system so I do not need them any longer.My question is,  after I delete them, can the user interact again if they start an automation by commenting on a post? Does it treat them like they are a new person?taStacey  

191
Fabio Gaulke
Rungreg
Rungreg
asked in General Q&A
Telephone number registration in facebook

HI - I know its more a Facebook issue - but i dont find help on this and I want to use manychat to automate my whatsapp channel for my brand. However - I can not connect with manychat to it - it finds the account, it finds the number - but then somehow it doesnt work as it always says, that the number is already in use.  So the problem is: I registered one number - and somehow i can not verify the number as it says “number is already being used. However - I have no where else the number registered.  I have one business portfolio quoala.de, then I have one whatsapp account named Quoala. Then in the whatsapp manager i have this number registered - but as you can see - i cant verify it, as it is already in use.  I would really appreciate if someone could help me with this.  

281
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

461
HannahPro
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
When user opens live chat

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

343
rogerioaraujo
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