Ask the community

I’m starting the WhatsApp conversations sending a flow to subscribers. That flow is sending a template message.The problem is when I enter the Live Chat, I don’t see any conversation started, and I can’t review what the users responded. Is there a workaround for that? Thank you.

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you! 

We are working with a city to implement a chatbot for WhatsApp, Instagram, Facebook, and their website. The bot should not only provide information but also allow users to fill out forms directly within the chat.We need a centralized platform to manage these forms, which the bot can trigger based on user requests. For example, if someone wants to apply for a fishing license, the bot should open the relevant form within the chat, the user fills it out, submits it, and the city receives the data for further processing. The key requirement is that users stay within the platform (WhatsApp, Instagram, etc.) rather than being redirected to an external form like Typeform. Now as far as the knowledge system goes this can easily be integrated into the flow I suppose. We need to find a way to sync their database with a vector database like supabase or Pinecone but that I guess can easily be integrated. But regarding the rest: Can Manychat fulfill this?Thanks

Hi, I'm setting up an email marketing campaign using sequences, but I'm confused about how the timing works. I understand the "schedule" feature, which lets me specify when emails are sent. However, when I add a new sequence message (e.g., "Sequence Message 2"), it's asking me to set a trigger for when the message should be sent. I thought the schedule already controlled this, so I’m not sure what to do. Can you clarify how to set this up correctly? I dont want the “when” trigger box to be there but it cant be deleted?   

Hi, Im trying to set up an email marketing campaign using sequences (i think thats where i should be doing it). I understand the “schedule” feature well- using this to schedule when emails are sent out. The problem is every time im adding a new “sequence message” ie- “sequence message 2”, it asks me to set a trigger for “WHEN” the message is sent. I dont know how to set this up because i thought that the “schedule” option already alows me to spcify when the email is being sent out.  Thanks for the help in advance.  

Hey,Does anyone know how to display an array (text type) as buttons in Telegram?For example, this is the response I receive:I managed to save all the curtains in the contact's database, and so far, everything is working great.Now, I want to give the user a button in Telegram for "Green Curtain" and another button for "blue curtain" (this should dynamically change based on the received response).Does anyone know a way to do this? { "status": "success", "response": { "curtains": [ "Green curtains", "blue curtains" ] } }

Hi guys, my whatsapp number is not working at all. I cant receive any messages from anyone, I dont know what happened… Everything was working correctly and now all of a sudden I cant receive messages…  I’ve tried sending a message from my phone to the number and I only get one checkmark…  Ani ideas?

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

A non follower commented a keyword to receive a message with two buttons. On my end the message shows sent but on their end they just received an empty message because they first had to accept receiving a message from my account since they do not follow me. So essentially the automated message doesn’t reach them after they accept my message request. Is there anyway to fix this? 

Hi team,I’m not able to connect my Instagram account as it always keeps asking me to request access but then I’m not getting any request for approval. Have tried everything and the support team is unresponsive.

I changed my Facebook passwords a few days ago. After that my automations stopped working. I refreshed permissions. They appear to be alive, but none are working. I signed out, signed in disabled and enabled still not working.

Hi!I have started using manychat and I have built a Instagram template that would make appointments and when testing, everything worked until I have sent message to the test account to which manychat and its template was linked . That message would have triggered the template to work, however I didn't get the message I wanted, I got "This template works!", each time I have sent message.I really don't know why it has happened. I would appreciate if someone could help me with that problem

Hello, I am encountering an issue when trying to send messages via the ManyChat API using the POST /fb/sending/sendContent endpoint. Despite correctly setting the subscriberId, I am receiving the following error: {   "status": "error",   "message": "Validation error",   "details": {       "messages": [           {               "message": "subscriber_id cannot be blank."           }       ]   }} Here are the key points: 1. Subscriber ID is being correctly passed (949015054).  2. The request body is structured as follows:   {   "subscriberId": "949015054",   "message": {       "text": "Your message here"   }} 3. The Authorization header and Content-Type are set properly: Authorization: Bearer [token] Content-Type: application/json  

I am new to ManyChat and have built a few automations (Instagram Comments). I have inserted a Smart Delay after sending a message with the link to a free eBook, I’d like to have a short delay and then send them a follow up message that says thanks for joining our community … I have inserted a smart delay of 10 seconds … but the bot does’t delay sending the follow up mesage. Scratch this question … I figured it out

I frequently use Manychat on my mobile devices but i have not be able to use them because it says they need to be updated. The application just go into a loop and doesn’t allow me to update. Is anyone else having this issue?

I need a coupon code to upgrade from Manychat trial to Pro. Can anyone tell me what code to use?

I need Help setting up  SPF, DKIM, DMARC for email campaign deliverability. My emails is through GoDaddy but DNS is managed through squarespace. How do I do this?  Ive already set up SPF as best I can But am not sure if its even right.  Thank you in advance!

Currently payment is handled manually by giving out different payment options (CashApp, PayPal, Venmo) but i want bot sends a Stripe payment link for the selected service. Once the user completes payment, Stripe automatically confirms the transaction. The bot notifies the team and moves the client forward to scheduling.How can i achieve this? 

I am integrating ManyChat with Make.com and using the "Make an Action" module to update an Array-type Custom Field . However, I am unsure about the correct data format to pass into the field.Here’s my scenario:I retrieve multiple order IDs for a subscriber. I need to store them in an Array-type Custom Field using the "Make an Action" module in ManyChat. When I pass the values as a comma-separated string or a JSON array, I get an error.Could you please clarify:✅ What is the expected data format for an array in the "Make an Action" module?✅ Does ManyChat require a stringified JSON array (e.g., "[\"#1133\", \"#1053\"]"), or does it automatically parse a comma-separated string?✅ Are there any additional settings or steps required to store multiple v

I have used manychat with instagram, setting a condition to send specific messages only to the followers, and it was highly successful to boost followers.I’m trying to do the same with Facebook Page, however FB page doesn’t have condition to check following status. Am I right or am I not finding it correctly?

Hi,I would like to personalize Instagram message (Hi [Instagram profile name], thank you for….), but so far I could only use [Instagram user name].  Can somebody tell me how to do it? Really appreciate it. 

A couple things went wrong when I attempted to set up Manychat. First, it assigned the chatbot to the wrong Facebook page. I ordered a second Manychat for the correct page, but I was charged a second time. The problem with the correct page is that it started me as a trial user, but I want to be pro. In order to convert to pro, I need a coupon code which I do not have. Since I am in communication with Meta, is there someone who can help restore my Ads manager. I am banned from ads because someone hacked my account. I would really like to be able to run ads on Meta. Thank you.

Hi,Is there a way to validate the number the contact entered on the Data Collection block?I want to allow a range of 1 - 10.

Hi everyone!I'm facing an issue when trying to create new WhatsApp API official templates on ManyChat in Portuguese (BR). I get a message saying that the language is being deleted and that I can't add new content until the deletion process is completed, which may take up to 4 weeks.Is anyone else experiencing this? Is there any alternative solution besides waiting or using another language temporarily?I appreciate any help! 

Hola. El día de ayer hice una automatización sencilla la cual probé con un mensaje desde una cuenta alterna. Sin embargo, hoy encuentro que tengo varios comentarios en mi publicación, tienen su respectiva respuesta automática, pero no veo que Manychat haya enviado los DMs. Cuando intento revisar la app, me dice que tengo que tener la última versión para hacer uso de esa automatización, sin embargo, en la App Store aparece que tengo la app actualizada. Yo pago el servicio de Manychat, no estoy usando versión libre. ¿Alguien sabe qué ocurre?Gracias por su ayuda Esto es lo que dice cuando intento revisar la automatización desde mi celular.