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Quick question: I want the bot to send a Stripe payment link based on the service selected by the user, as each service has a different price. For example:Story Post – $75 Permanent Feed Post w/ Cover – $250 Reel Post – $200 New Music Friday Feat – $60If a user selects a service, I want the bot to automatically send the correct Stripe payment link for that specific service. How can I set this up in ManyChat? Also, is there a way to track successful payments and move the user to the next step after confirmation?

Hi! I’m new to ManyChat and struggling with my first automation. I want to respond to users’ comments with a DM. For instance, if users comment “BOOKPREORDER” I will send them a Comment Reply with a button linking to preorder my book.  But I also want these users – who comment BOOKPREORDER – to have the option to sign up for my newsletter. Is it possible to send a second message AFTER my initial Comment Reply that has a new link?  For some reason it seems like Comment Replies can only lead to an action, not to a second message!  Would appreciate any help and insight. Thank you!  

Well, I'm using Manychat Pro for Instagram for a while now. Two days ago my connection was interrupted, so I re-linked my Facebook page. Since then, Manychat has been scanning all messages from automations twice. When someone comments, the first message appears, e.g. with a button. After drinking this taste, I try all the second ones. It doesn't matter if the automation is old or a new one is created. I find this quite inconvenient for my customers... I've already reconnected the Instagram account several times and it can't be fixed.Does anyone have any ideas?Thanks for the help!Best regardsJessie

I have built an AI to reply to Instagram direct messages using Manychat.Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.I currently have the Pro plan and the Manychat AI add-on active on my account.What do you think could be causing this issue?Has anyone else experienced a similar problem before? 

I’m not sure what’s going on but my comment triggers on instagram aren’t working. The link is sent to their DMs, but when they click it it says “there was a problem loading this website”. Does anyone know how to fix this?

Is it possible to send a DM when I follow someone? Like, i find someone on instagram, i press follow, and manychat directly send a DM? if yes how please ?

Everyday Ai step stops working for 3 to 5 hours!No clear reason why does it stop, the only thing that I can guess is a lag in the system. Specially in the time of 9pm to 12pm GMT. Anyone else have the same problem?

Greetings, community!We use Pro account with 3 seats in Live Chat. The default Automation pause during Conversations (APDC) in live-chat is 30 minutes. We have configured APDC for 10 hours, but the timer fails constantly. When I reply (as the ManyChat account owner),  the automations pause for 10 hours as they should. But when two other live-chat agents reply, the automations pause for the default 30 minutes, no matter what's the APDC configuration. Is it possible that every live chat agent needs to configure APDC for himself manually? Or is there maybe some overruling, that triggers a default 30-minute APDC instead of configured 10-hour APDC?

When I add the {first_name}, {{first_name}}, manually or by clicking the {} button, the name does not appear. Please advise.Thank you :)

I’m struggling with the setup of an automationI want to have different tags for people that engage with my profile For example: When I get any new dm → tag ‘new dm’ When I get a new comment → tag ‘new comment’ It works for comments, but not for all dm’s. I can only select keywords. But I want to make sure ALL dm’s get a tag. Not just a few keywordsDoes anyone know a work around for this? For story replies I can select ‘any reply’ but for general dm’s it doensn’t see to work. Thanks in advance! 

I am trying to broadcast automations, but the messages are not sending. When I broadcast a message template it sends fine, it is only the automations.They come up in my history, but say sent 0 times. In the beginning of the automation, I change a user field, looking at live chat I can see this was changed, but the first message has not sent.

I can see in my Manychat dashboard that TikTok is now available - but sadly I cannot connect as it’s not available in the UK yet - and also apparently not the US either.So which countries is it available and when will it be opened up to the UK?Anyone know? 

Since ManyChat charges based on the number of contacts, my client is wondering why they should choose it over Interakt and Wati, which charge a flat fee with unlimited agents.Through paid advertising, they are generating a large number of leads and are afraid of switching ManyChat plans. Has anyone ever faced such a question from a client? If you were asked such a question regarding billing, what was your response?

Hey I am onboarding a new setter and it says that he is in as a live agent but he cant send any chats. And when i go to assign the chats to him i cant but i cant in the auto assign section on the settings page. this is really weird, what should i do? 

Hi, i haven’t used the manychat since 2018! By this time i saw that a lot things have changed. But my main question is: Can i send sale massage to all my followers? Like in the Whatsapp Business API that i pay for every message delivied. I never used the DMs to do nothing, so all my followers are with de 24 hours window closed.

I downgraded my subscription to the free version but they were still trying to charge me. i logged in only to see the subscription amount increased from $15 to $29, i need this subscription canceled!!!

How can I set up a reminder if the user doesn’t click on any of the quick replies?Please note, I don’t want to use Multiple Choice; I only want to trigger a reminder when no quick reply is selected. Is there a way to automate this in ManyChat? 

I'm building a chat automation with Manychat and Make. Leads upload an image, and we use OpenAI to give a price quote.Problem: Manychat saves images in {{cuf_123456789}} format. I need to send the image as a file or URL to Make, so it can be processed by OpenAI.How can I fix this? Thanks!

hi. why is it not working on the comments?

OAuthException: El historial de actividad futura de tu cuenta fuera de las tecnologías de Meta está desactivado para esta app. Ve al centro de cuentas para modificar esto. como soluciono este problema? tengo activado el historial de actividad futura en facebook y me sigue dando este error. gracias! 

My account is not very engaged on Instagram and so for one of the posts I automated a DM link and reply to comment using Many chat and also boosted that reel. It got exceptionally high engagement - my avg comments before this was around 10 whereas this got 66 comments and due to Many chat automation, every comment had an automated response from me. It seems like after that I have somehow been flagged by Instagram and I can no longer comment or add captions to my reels. Has anyone faced this issue and do you know how to resolved it?  I have tried contacting Instagram but they never respond.Thanks

I’ve been having issues since the beginning of the year with the process of connecting a WhatsApp number (which I already set up in ManyChat) to my Facebook page.I noticed that after linking WhatsApp with ManyChat, the number wasn’t automatically connected to my page. When I tried to add it manually from the Linked Accounts section, it showed as "Connection request pending" (Screenshot attached).Because of this, I haven’t been able to run campaigns using the WhatsApp number I have in ManyChat. I’ve been dealing with this issue since February 1st, 2025.Has anyone else experienced this? Do you know how to fix it?  

Can someone help me? I have already finished the automation but it is not triggering and it says it is paused even though i have already clicked update and live. 

Hi! I work using Manychat on my gaming laptop, but I’ve recently been traveling more and lugging around a heavy device is kinda inconvenient. So I’m looking into getting an iPad soon but I need to know first if Manychat has full functionality on it before I buy one. Your help is much appreciated!

Hello Guys! I have a question about Manychat. Specifically… The client has a WhatsApp Business number, which is already present on the website and everywhere else. They receive everything there: inquiries, information requests, and orders via WhatsApp. However, what’s missing is the automation part for some standard questions. While I was installing Manychat as a test, I came across this essential information: Essential information on linking your number• Personal phone numbers cannot be used for personal WhatsApp after connection.• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.