General Q&A

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

I build a whatsapp automation, seems for the trigger we need predefined text, can not i just say to reply for any text?

What happen if the user send a voice note thought whatsapp channel? can we open the voice note from manaychat Inbox? Thanks

i just want to disintergrate my instagram from manychat  & I can’t see the remove button. this is so frustrating. Attaching screenshot  at bottom . this is a critical problem . i have filled out the form . I got no solution answers. My manychat ID https://app.manychat.com/fb973048592563866/settings#instagramand this is a problem from manychat  There is no remove button . I am helpless, I want this to be resolved 

I created a new ManyChat account today in Israel (after March 2, 2026).According to @Raquel C's post, Israel has the new pricing model where Active Contacts reset monthly. But my billing page shows: Plan: Marketing Automation, 500 contacts included, $15/month.The support bot also told me three times that contacts do NOT reset monthly — which contradicts Raquel C's statement.My specific question: If 1,000 people interact with me in May but ZERO in June — is my June bill $15 (new model, reset) or $25 (old model, cumulative)?Has anyone in Israel or the other listed countries confirmed this from an actual invoice?​@Raquel C  — can you clarify why the billing interface shows old model terminology for new accounts in Israel? 

Based on the Community notes this issue has been going on for three years and I dont see a fix.  I was trying to set up my Purchased local number and Twilio Said I needed to start with a trial 888 number so I did that.  I requested the local number be approved so I can send and receive text response and keyword triggers through ManyChat.  I continue to be declined.  Who has been Successful and HOW?  THanks in advance  Frank Mazzuca

Hi ManyChat Team,I am writing to ask about the 'Greet New Followers' (Follow to DM) feature.I understand that this functionality is currently in a limited Beta phase and that eligibility is often determined by Meta’s own criteria rather than ManyChat alone. However, since this tool would be a game-changer for my strategy, I’d like to know if there is an estimated timeline or roadmap for when it will be rolled out to all users.Also, since the feature is not yet available in my workspace, is there any way I can apply for Beta testing or manually request its activation for my account?I appreciate your help and look forward to hearing from you.Best regards, Líbano

Hello,I previously set up this automation a few months ago and it worked perfectly. After deleting my account, I’ve now tried to set it up again — but none of my new followers are receiving any messages from this automation.What’s concerning is that other automations are working fine. Direct messages are being sent without any issue, so the problem is clearly specific to the “New Followers” trigger (the most interesting)I’ve attempted to contact support, but it’s been extremely disappointing. Both the email and chatbot responses feel entirely AI-driven and unhelpful. On top of that, I can see that many other users are reporting the exact same issue, with no clear resolution.This raises serious concerns about the reliability of your platform. Can you explain what’s going on here and provide a real solution?

Hi there, hoping for some quick assistance! Below is my flow – for the life of me, I cannot make the Smart Delay work. What am I doing wrong?Here is how my flow is working: 1- Comment on IG Post to DM2- DM requests an email address.3- Once received, email is added to Mailchimp + email including resources is sent out via the email feature within ManyChat.4- If no response, SMART DELAY and then re-ask for email. Except Smart Delay isn’t working, sigh!  Thank you so much in advance for any help and insight! 🙂 

Hey everyone! 👋I connected ManyChat to both Instagram and Facebook. It works perfectly on Instagram, but it’s not working on Facebook.I’ve already:Granted all permissions in ManyChat Confirmed I’m the owner/admin of the Facebook pageStill, comment-to-DM automation doesn’t trigger.I’m based in Bolivia — could this be a regional restriction from Meta?Has anyone experienced this or found a solution? 🙏

When setting up a comment style automation with any specific new reel. This has happened several times on many different reel automations that I've tried to set up. People will click on the prompt to follow, and then the same prompt will show up again, and then they'll click the button again, and the same prompt will show up. The link is not sending properly the way that it should be! This has happened now to several new follows that I've gotten from some promotions that I'm running for specific content.  I've tried toggling the prompts on and off. I've tried updating the app for ManyChat and for Instagram, and I have updated iOS as well. None of these fixes are working. It's happened to more than a handful of people at this point, and it's a really bad look for business. 

None of the documents show me how to cancel my subscription.  No direct ways of contact. Nightmare.

I'm facing an issue with ManyChat and Instagram Direct messages and could use some help.When I receive a message from Instagram Direct in ManyChat, I store it in a variable called message and then send it to a server using an external request. Everything works fine except when the user uses the enter key to go to the next line in their message. Because the message goes to the next line, using this variable in the JSON body causes an error.For example:Message:Hello How are you? External request JSON body:{ "message": "message" } This causes a problem because the JSON body ends up looking like this:{ "message": "HelloHow are you?" } The problem is that \n is not being used for multi-line messages, which breaks the JSON structure.Does anyone know how I can resolve this issue? I would greatly appreciate any guidance or suggestions.Thank you!

I got confused on the whatsapp messages types, seems we have:-1- 24 hour message2- more than 24 hours message3- normal messages4- utility approved messages so can anyone help me in understanding those? in my case, i send a 24-hours windows whatsapp message to the user yesterday morning, now i got this message inside manychat UI:-  so how i can avoid this? using utility messages? and if utility messages is the way to allow us to reply after 24-hours, are those offered for free ? second point, now using  whatsapp business application, i can still reply to the above user even after 24 hours… so is the 24-hours limited inside manychat’s Inbox UI only?

Hey Manychat!I live in the Netherlands, so I do'nt have a credit card. Is it possible to pay with PayPal or iDeal?I like to hear from you!Niels de Wildt

Dear Manychat team,I can’t finish the payment for pro account due to the system mistakenly recognized me as a Brazilian (I am Taiwanese).Therefore, the payment page require’s me to provide Brazilian’s CNPJ to finish the payment(the member fee is higher also….). Could you help me solve the issue?(PS. I went to Brazil for business trip last month and opened manychat account when staying there)

Cuando un usuario envía un mensaje desde WhatsApp o Messenger que contiene saltos de línea o líneas separadas, por ejemplo: Hola más INFORMACION ManyChat interpreta cada línea como mensajes independientes o concatena el texto de forma errónea, lo que provoca que: Los flujos automatizados se rompan. El bot no reconoce correctamente la intención del mensaje porque el texto no llega como una sola cadena, sino dividido o con caracteres especiales (\n, \r, etc.). Las solicitudes externas (External Requests) se desincronicen. El cuerpo JSON que se envía al servidor o a la API (por ejemplo, Replit con ChatGPT u OCR) llega fragmentado o con saltos que impiden el parseo correcto, generando respuestas repetidas o nulas. El historial conversacional se distorsione. Campos personalizados se sobrescriben mal, impidiendo mantener la coherencia entre mensajes consecutivos.

seems manychat can link existing whatsapp business number to manychat using the coexistence option, so does this mean that the chat history can be accessed either by the manychat dashboard or through the whatsapp application?

One of my customer messsage us on our facebook page but we can’t reply to them. I tried contacting support@manychat.com but I am getting an automated response only. 

We're a digital health and wellness brand running 12+ social media accounts across German, English, and Spanish markets. We need someone who lives and breathes ManyChat.The RoleYou'll own our entire ManyChat operation — building and managing automated flows across Facebook and Instagram (comment replies, DMs, story replies) for all of our accounts. The core of this role is constant optimization: split testing hooks, message copy, timing, and flow structure to improve open rates and conversions. Every contact that comes through ManyChat needs to be captured and synced to our email team (Klaviyo) with proper tags so they can retarget. You'll monitor performance daily, fix what's broken, and keep testing to make the funnel better every week.What We're Looking ForSomeone with deep, hands-on ManyChat experience at scale — not just one welcome flow, but managing multiple accounts and high-volume comment automation. You understand funnel mechanics, you know how to integrate ManyChat with Klav

      What are the numbers tracking? I have a lead gen that is ONLY accessible through organic social posts, using ManyChat. I’ve added a screenshot of ManyChat analytics and a screenshot of my Klaviyo list growth for the same period.Is the 2817 total views/impressions? What is 65.5% and what is 5%? These numbers don’t make sense at all. I’d appreciate some clarity.

In manychat whatsapp, how i can force a trigger for any text message or image, i do not want to use contain or is or uch formuals. i tried dos not contain XXXXXXXXXXXXXXXX but it did not save my settings.  

Hi,I have been going round in circles with chat support trying to get this to work. It seems there is a blockage on my instagram business account that isn’t sending to new follower - it hasn’t sent to anyone. It tells me to go onto messaging tools in settings on instagram but I can never find the settings or toggles to turn on/off in the first place. I really need to chat to an actual human for some help! Anyone had this problem? Or know how to fix it? Any help would be greatly appreciated x

we got a number that has whatsapp business number, now we want to connect it to manaychat, but not sure which option i need to use (Create a Whatsapp buisness Account VS use whatsapp business App? and why?:-   

When connecting WhatsApp with ManyChat we have those 3 options:- Transfer your own WhatsApp numberCreate a new WhatsApp numberConnect your WhatsApp number with Coexistence [BETA]  so what are the differences between the first and third option? as both will connect to existing number , am i correct?