General Q&A

Hello! My automation was working when I tested and previewed it, tried it once from another account was also working. Now, it stopped working at all whenever I try to write the keyword. Any clue why is this happening? Thanks 

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Po

Dear all. I am new with Manychats and just signed up for the pro version, I need help. I set up a flow successfully to collect emails and when I tested it by providing an email address like a lead, It worked however, I cant find the email or contact on my back end. I can only see them only in the Live chat. Is this normal? Also the contacts that are shown on my dashboard, are they contacts that opted in or what because it’s a bit confusing. I will appreciate anyone’s help

As of today, September 15, my Many Chat triggers are not working for my IG profile. I tried all of the refreshing and other steps but it is still not working. Can an acutal human help me?

Hi there,my problem is that my Instagram automations are not being triggered, even though the page is connected.Here’s what I’ve tried so far: I reconnected my Instagram account to ManyChat. I checked the permissions and made sure all required access was granted. I duplicated the automation and restarted it to test if this solved the problem. I generated a new automation  I do not have any restrictions on Instagram - already checked that  Despite these steps, the automations still do not work. I already have a Support-Ticket, but no answer to my mails. Could someone please help me resolve this issue, since we started a launch and need the automations?Thank you for your support!Anne 

Hi everyone, I need help understanding how to parse a webhook response in a ManyChat workflow, especially when the response comes as an array of outputs. Could someone explain the best way to handle this or share an example?

Hola comunidad,Estamos enfrentando un problema en Instagram relacionado con los carruseles de opciones en Android.Ya validamos los permisos y actualizaciones, pero el error persiste: al usuario no le permite mover el carrusel para ver las diferentes categorías.Compartimos este caso con soporte de Manychat y nos confirmaron que se trata de un bug de Meta, ya escalado a su equipo. Sin embargo, aún no tenemos una fecha de resolución.Quisiera preguntarles: ¿Alguien más está experimentando este mismo inconveniente? ¿Han encontrado alguna solución temporal o workaround para que los usuarios en Android puedan interactuar correctamente con los carruseles? ¡Muchas gracias de antemano por cualquier orientación o experiencia que puedan compartir! 🙏Saludos,Gustavo

Can anyone tell me how to get a human agent to help me?  I used the AI service to start this and it took me down a destructive rabbit hole that I had to figure out myself hhow to undo and I can’t get any actual help.  I am on a trial and if THIS is how we are treated I will NOT be continuing on to a paid version.

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

I’m having an issue with the Manychat coexistence mode with WhatsApp Business. It’s my first time connecting, everything seemed fine, but when testing incoming messages, I’ve sended messages from 4 different numbers: only 2 of them reach both Manychat and WhatsApp Business, while the other 2 only arrive on WhatsApp, not on Manychat. Does anyone know what could be happening?With these numbers, even if I start the conversation from Manychat, I can send messages and the number receives them, but no reply shows up in Manychat. I have no idea what’s causing this, I already deleted and reconnected the integration twice.SummaryManychat + WhatsApp in Coexistence ModeTest results: 2 numbers OK (Sending and Receiving via Manychat). 2 other numbers: I can send through Manychat, but cannot receive messages in Manychat from them.

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

Hi everyone,I'm currently using an automation in Manychat that's connected to all Instagram posts (not specific ones).I'm trying to find a way to identify which specific post generated a lead.Is there any method to either: Dynamically retrieve the Instagram Post ID or some unique identifier inside the automation flow triggered by a comment or DM? Or add a custom identifier (like a post number or slug) to the URL or UTM parameters, in a way that it’s passed into the flow and can be stored in a Custom User Field? The goal is to track which post each lead came from, even when using the same automation across multiple posts.Thanks in advance!

🚨 Urgent help neededHi everyone,Are you also experiencing issues with ManyChat today? In our account, messages are not being sent at all, or in rare cases they go out with a ~1h.+  delay.This has fully stopped our client communication.We already contacted support, but I wanted to check — is this a global issue or just with our account? 

A friend wants the cheapest ManyChat product for their team of 6-10 live agents. What would you recommend? They do not need to automate any chatbot flows. Could they purchase two Marketing Automation subscriptions for a single Facebook account where they run ads?

Hi is there any way to get post id or post linkHere's an idea user leaves comments in any post I get the id of the post but preferably the link of the post.{{last_request.source_request.media.id}} like this

I am receiving an error when trying to send a message in Manychat to a Facebook contact that says “Something went wrong on the server. Please try again.”I’m noticing the messages do send, but they’re delayed. Anything I can do on my end to fix this?

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

I'm trying to make my AI assistant respond via audio on WhatsApp, read audio and text and respond via text, it already does it perfectly, but I'm having difficulty getting ManyChat to capture the audio generated by the AI ​​and send it to WhatsApp, this 24-hour window error always occurs even if the user starts the conversation, I don't know what to do anymore...

Hello, I hope you are doing well. I want to use ManyChat’s native AI to build an FAQ chatbot and generate leads. Also, I want to use the Messenger List to get user consent for updates. How can I use the Messenger List together with AI in ManyChat?Also, I plan to connect this chatbot with Facebook Ads. I understand the first message must include a button. How do I make sure this setup meets opt-in and consent rules?

Hello, I want to create an automation where I create a chatbot for Messenger, WhatsApp, and Instagram Direct. The initial triggers are configured, but I can't access the part where I choose the specific channels for the flow. In other words, it forces me to create different branches for each channel (select the Messenger message block, WhatsApp message block, etc) to create the flow. Is there no way for the flow blocks to be the same?  

Hi all!I was wondering whether anyone can recommend a Wordpress plugin for a floating WhatsApp button on my Wordpress website?  I’d like to keep it simple - just the floating button that will allow me to add a link to start a conversation/kick off an automation.Thanks in advance!Simon

I’m trying to connect my Instagram account to ManyChat. When I connect it, it says it’s already linked to another account. But when I check on Instagram, it’s linked to exactly the account I’m trying to connect. So, if I remove the ManyChat app, all the information disappears. But when I try to connect it again, the ManyChat information appears again on my Instagram. In other words, it’s the same account I’m on, but it still won’t let me access it.  

Trigger " All Posts and Reels" doesn't work but Trigger Specific Post or Reel works.  Why is that ?

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details?