General Q&A

 Hello, could you please tell me? We already have a list of subscribers, where we used to send messages every 48 hours. Now our account has been updated and marketing messages are available. Can we no longer send free messages to people who subscribed to our list before this update? 

Hi, I set up a new automation for comment on instagram, although it seems pretty simple, it’s not working.I see the name on contact, but no message triggered or stats updated, still at 0.   

Below is the JSON body I received from n8n webhook. How do I extract $.output to message CUF? {"type":"begin","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"item","content":"{\"humanRequest\":false,\"contactNumber\":\"\",\"output\":\"Business \",\"rawOutput\":\"{\\n  \\\"humanRequest\\\": false,\\n  \\\"phoneNumber\\\": \\\"\\\",\\n  \\\"output\\\": \\\"Business \\\"\\n}\"}","metadata":{"nodeId":"abe28e60-7e4e-4303-ac2e-c01d69d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"end","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}} I was getting different format which was easy to extract out and suddenly JSON body format changed to different format. Is anyone experiencein the same?

Hey Guys,  is it possible to set a automation reply only once in the conversation. For Example:I have set an automation for specific word “price”Person aks about swimpass price.Automation gives the reply but it is not good answer for person who asked the question. So person ask again the same question and the automation send the same answer again.I dont want it to send the same answer again.  What is a solution for this situation please?Thank you for your answers

Hello, I’m trying to activate the trigger for when a user clicks on a Facebook ad. However, this error pops up when I try to flip the switch on ‘Don’t use more than one content block in the first message to set up Facebook Ads’. I’ve removed all but one content block on the first message that is sent to the user when an ad is clicked on but it still shows this error. This is with a trial account for Manychat pro. Any help is appreciated.

The following message appears when I try to set up the welcome message to new followers. I contacted Meta, they checked everything and there is no restriction from their side. Anyone else has experienced this? How to fix it? Thanks!  

Hi, I have an automation which creates a lead in the CRM whenever a user comments under specific instagram post, now I want to get instagram comment content in the automation to add it in the crm, but I only have instacram account username, nothing more, I need to add this coment, and any additional information like post link (if trigger is set to all posts) to the lead so sales managers can group and process them accordinglySo how can I get the content of the comment?(same issue I have with DMs, how can I get the actual message sent from the user in automation?) 

Hi,I only ever had ONE ManyChat account.I deleted the workspace because I couldn’t connect my Instagram account properly.Now, when I try to connect Instagram again, ManyChat says the account is already connected to another workspace.But this workspace was deleted and no longer exists.I don’t have access to anything else, and I never had another account.So I’m stuck: I can’t connect Instagram because ManyChat thinks there is an existing connection, but there is nothing to disconnect.Has anyone experienced this?How can I fix this?Thanks. 

A quick check on CUF. Am I supposed to see this ID or actual keyword that this ID represent? For this case, “message”. 

Hi everyone. I’m new to using this tool, and I am having this problem that I haven't been able to fix by myself, so I think it might be something else. My Instagram comment automations are not working properly.  Comment triggers fail or behave inconsistently … is someone else having this issue, or is it something I might be doing wrong?

My “message contains” automations are triggering (not sure if running correctly) , but unlike post or Reels reply automations, which have a high CTR, all of my “message contains” automations show CTR as N/A. Why does this happen? Is there something wrong with them?Here how it shows:Here the start of my automation (i guess all the 72% of CTR came from “User comments on your Post or Reel”): Is this right?Or when user sends a message the first step automatically bypassed?

I’m currently using facebook ads to get leads on my ai agent for booking experimental gymnastic classes. Some contacts send a message, but manychat doesn’t compute it, resulting on my ai agent not replying (because it has 0 inputs). But, checking on my phone, i can see the leads messages. I’m adding images to the post, so you all can have a better understanding of my issue.manychat view whatsapp view 

Hi everyone,I wanted to share my situation here and see if anyone has faced something similar.Over the last month I’ve built a complete end-to-end Instagram DM automation funnel in ManyChat — not just a simple “DM me X for a freebie,” but a qualification system that:Asks structured qualifying questions, Applies conditions to decide whether I or my team should get on a call, Routes people into different Calendly links depending on their answers, Follows up with 3+ custom triggers based on their responses.Basically, it does all the heavy lifting of qualifying leads inside Instagram DMs — so neither I nor my team need to spend hours managing messages manually. I designed this flow myself, thinking through every logical branch, and for the past 20–25 days it worked beautifully: I was getting 100+ DMs per day and closing 15+ calls, all without touching my inbox.But since the last two days, it has stopped working com

Dear all, despite I can use and link correctly manychat to my instagram account, it seems I cannot do the same with my FB messenger as I need to use the automation on both.When I go on settings and then I need to select my page which is OneforallOrbassano, but as you can see in the image the button to connect is grey and say only FBPAGE ADMIN che get access.. I’m confused...I’m already a FB admin.Can anyone help me please?Thank you  

BonjourJe me permets de vous contacter car je n’arrive pas à relier mon compte Instagram à Manychat.Mon compte facebook est relié mais pas mon compte IG. Un message m’indique “ changez d’instagram pour continuer avec une autre compte ou demandez l’accès au propriétaire...” mais c’est moi la propriétaire. Du coup je suis bloquée et les messages affluent et je ne peux plus gérer en directMerci d’avance pour votre aide précieuse! English: Good morningI can contact you when I arrive to review my Instagram account on ManyChat.My Facebook account is based on my IG account. A message tells me to "switch to another Instagram account or request access from the owner..." but I am the owner. As a result, I'm blocked and the messages are flooding in, and I can no longer manage it in real time.Thank you in advance for your valuable help!

Hi, Ive updated my permission however it kept on asking for the same request when im trying to set up auto message for new followers.  When i click update permission it just keeps looping me back to the same page.  Thanks

I tried setting up Follow to DM automation in ManyChat.I followed all the steps in the AI help bot.It didn’t work even once.Now when I go back to the automation, I see this message:“This feature isn’t available for your Instagram account. Follow to DM isn’t available for your Instagram account. This feature is currently in beta. Access is controlled by Meta and can vary by account.”At this point I’m not sure what to do next.Has anyone: Run into this beforee? Got access later (and how)? Switched to a different DM trigger that actually works? Appreciate any help🙏

Hey everyone!I’m running into a weird issue with my automations. I’ve set “Delete Contact” as the final step (both as the next step and as an additional action) in all my flows, but it seems like the contacts aren’t actually getting deleted. It’s so annoying having to go in and delete them manually every time. 😫 Has anyone else run into this or know what I might be missing?Any tips or workarounds would be super appreciated! Thanks in advance! 🙏

Hello,None of my automation is working. I have made sure I have all correct permissions, I reset permissions. The support chat sucks and I can’t open a ticket. This is so frustrating. What do I need to do to get this working?

Hi everyone,Quick question about Instagram comment-to-DM automations.When someone comments, ManyChat tries to send a DM, but for some users the message fails because they don’t accept DMs from non-followers.Is there any way in ManyChat to: detect if a user can receive DMs, or prevent sending DMs to accounts with closed DMs? If not, what’s the best practice to avoid delivery issues and spam signals?Thanks!

Hey everyone! Need help with Opt-in automation in Telegram. Attached screenshot how it looks right now. Can't understand what is the issue with my automation. It works in Preview mode, but not in live. The issue is that when I start the bot, it doesn't respond. Tried on different devices, no difference. Thanks if someone can say what's the issue. 

Hi there! I saw Natasha’s post on the 4 changes to make in your many chat funnels https://www.instagram.com/p/DTOT6JJCUPQ/?img_index=8&igsh=OWRubDB3NWNpc3Y5  I’m wondering how to do to step 3 and 4 with my current funnel. Currently my funnel asks for name first and then email, how do I change that?Also, how do I do step #4, where I give them the freebie even if they don’t want to share their email? Would I need to tweak my current ending? I used the Additional Many Chat DM Funnel from this tutorial to create my current funnel: https://school-of-bots.notion.site/18284c0a7a0b8056aaf3febfd

We have an account with ManyChat through our Instagram and we would like to also have it connected to our Facebook messenger. Our Facebook and Instagram are connected through Meta. We are just posting on our Instagram, which then auto posts on our Facebook, but we want the auto dms we set up to also to send to our Facebook users as well. Is there a way to do this, without having to pay for an additional account? Also, why can’t I find a way to talk to a customer service rep. on ManyChats when we are paying for this service??? 

Hi there, Ive set up Many chats native “When someone new follows you” automation however it does not seem to be working. “runs” are appearing but no CTR, sends or clicks. Is there anything that may be preventing this flow from functioning?Thankyou.Luke.

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat!