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General Q&A

Any questions you have about using Manychat.

  • 3,857 Topics
  • 8,090 Replies
3858 Topics
James97
James97Up-and-Comer
asked in General Q&A
WhatsApp Template

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

604
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
asked in General Q&A
team member

hi. team member is it free?does it not add money depending on the added person?

211
rogerioaraujo
closet-librarian
closet-librarianUp-and-Comer
asked in General Q&A
Conversation with contact not appearing in live chat

Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”

381
rogerioaraujo
fumpa
fumpaUp-and-Comer
asked in General Q&A
Unable to connect WhatsApp number - facebook authentification

HelloI’m in the process of connecting my WhatsApp  Channel for the first time on ManyChat. While in the process of authentification via Facebook, I have this error : GraphQL server responded with error %s: %s %s I’m stuck on this page Anyone else having this issue ? How can I resolve this please ? ThanksFiona 

843
egawab
bevin
bevinUp-and-Comer
asked in General Q&A
Admin Unable to Reply to DMs

Hi all! One of the admins on my team is unable to reply to IG DMs, she is getting the message “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.” but I’m not sure what I need to select in the settings to allow her to respond in ManyChat. Any insight?

3305
closet-librarian
Justinlord
Justinlord
asked in General Q&A
Problem Having Massaging Contacts

You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.Go to admins list I am getting that massage again and again despite being a admin. 

962
closet-librarian
MIMON
MIMONUp-and-Comer
asked in General Q&A
Whatsapp number

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

6310
MIMON
MSchiller
MSchillerUp-and-Comer
asked in General Q&A
I'm missing a step in Telegram

Hi! I’m missing a step with my first ManyChat automation in a Telegram channel (with a chat/discussion) that I run.I have connected ManyChat and Telegram. I’ve created the automation in ManyChat. I’ve created a specific ManyChat/Telegram bot using BotFather.Now … I’m not sure what to do next. The instructions end with creating the bot.Do I add the new bot as an admin to my Telegram channel? And … then what? I can’t seem to find the next steps, so I appreciate your help. Thanks very much.

272
MSchiller
juan ricardo roldan
juan ricardo roldan
asked in General Q&A
Meta issue connection since 3 days ago!??

Is anyone also having problems saving streams that start with click on instagram ads?Manychat doesn't allow to have that same stream can start with comment to a post OR click on an ad.I would really appreciate your answer!!!!

61
Gustavo Boregio
Blead
Blead
posted in General Q&A
Filter by Tag on Mobile

I’ve been having this issue on mobile and would like to suggest a simple change that would greatly help with lead filtering: adding the option to filter conversations by TAG on mobile. We have this feature on desktop, but it's missing on mobile. It would be crucial for better performance.

121
rodrigo_silvano
digital_genxer
digital_genxerUp-and-Comer
asked in General Q&A
Need help in setting up my account

Can someone assist in setting up my account?

303
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
Cannot connect account

I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help

152
rodrigo_silvano
Diego Alves
Diego Alves
posted in General Q&A
App não notifica as conversas

Tenho um fluxo no qual direciono o atendimento para setores específicos, mas preciso que eles sejam notificados a cada nova mensagem dentro do chat. Mas mesmo autorizando e liberando notificações dentro do aplicativo, não recebemos essas notificações a cada nova conversa ou a cada nova mensagem. Você poderia me ajudar com isso?

80
Diego Alves
leofanti
leofantiUp-and-Comer
asked in General Q&A
Store information based on chat informaiton and present to utter users

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

193
Gustavo Boregio
Dóra Halász
Dóra HalászChat Surfer
asked in General Q&A
Message after 24 hour

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

816
Gustavo Boregio
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
Can I put a hard stop on contact limits?

I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?

311
rodrigo_silvano
curiousbreath
curiousbreath
posted in General Q&A
My automation isnt working.. I've tested it and it works with the insta preview, but not when I test a comment in real time.

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

385
rodrigo_silvano
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
Automated messages after 24 hours on Messenger? Is this possible now?

Just saw this in Manychat and it got me hyped haha

153
Gustavo Boregio
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How many users can I open in addition to the first user?

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

231
rodrigo_silvano
JJS
JJS
asked in General Q&A
JOTFORM links not working within button URLs

JOTFORM links (pre application form) are not working within button URLs  for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense 

121
rodrigo_silvano
mazani25
mazani25Up-and-Comer
asked in General Q&A
cannot turn on the trigger

it says “You cannot use Variables (like First Name, Gender, Bot fields, etc) in JSON GT Opt-In due to platform limitations” how to solve this issue..tq.

1373
Arcy
DaisyCottageDesigns
DaisyCottageDesigns
asked in General Q&A
Public Replies No Longer Working

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix? 

881
kas
Karan786
Karan786Up-and-Comer
posted in General Q&A
Manychat is unable to send text on whats App.

When as a client i’m sending hello, i’m not getting reply.

215
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Syncing WooCommerce/WordPress with ManyChat for Automated Updates

Hello everyoneQuick Question, Is there a way to directly link WooCommerce/WordPress with ManyChat, so that any changes I make inside WooCommerce or WordPress are automatically reflected in ManyChat? The idea is to have one central place where changes update across my entire ecosystem.RegardsSamar Abbas

191
Gustavo Boregio
jplific
jplificUp-and-Comer
asked in General Q&A
Manychat API /fb/sending/SendContent Multiple Buttons

I've been trying to send a message with 2 buttons and their actions, but it only sends the message with a single button, and in the Block Dynamic (Documentation) it shows that it can be replicated, but I've been getting this error only when I duplicate, if I leave only one button it will work. See the images.Error:Documentation:My exemple bellow:{  "subscriber_id": 18******...,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {          "type": "text",          "text": "simple text with button",          "buttons": [            {              "type": "flow",              "caption": "Test 1",              "target": "content202504****...",              "actions": [                {                  "action": "set_field_value",                  "field_name": "testAPI",                  "value": "some value"                }              ]            },            {              "type": "flow",              "caption": "Test 2",             

511
Gustavo Boregio
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