General Q&A

Hi, I use software for the reels I upload to Instagram. In the last reels Instagram identified me as a robot and gave me a week's penalty without being able to respond to the messages I receive / write messages in my chatHow do I avoid this? I'm sure using the MANTCHAT software caused me to receive the penalty. If I have a large amount of messages on a video how can I respond without Instagram thinking I'm a robot

Since the recent changes to Manychat I am unable to set up automations with buttons that go to Thrivecart links. I just get an error message stating that it is not a valid link ….. This is so frustrating especially considering in my field Thrivecart is one of the main forms of external links to get affiliate income / recognition.The only way I can do this is to add the link in the text but that isn’t a great customer experience as they then have to copy and paste it anyway.Any idea when this glitch will be addressed / fixed? Is there a different way for me to get the convent clickable links for my followers?

Subject: Disconnect Instagram Account from Old Workspace Hello ManyChat Team, My Instagram account (username: julia.wuensch.coaching) shows as connected to another workspace (Julia Wünsch_Spiritual Life Coach), but I no longer have access to that workspace. Please disconnect it so I can connect it to my current workspace. Thank you!

I CAN’T delete or change new bot. Before it is easy, but i’m not finding delete button now

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

Good morning,We've been using Manychat service for a short time, and since we processdata from multinational companies, we'd like to receive some additional reassurance regarding data processing and storage, beyond what's already statedon the public privacy policy page at https://manychat.com/legal/privacy.How is the data stored in your cloud?1. Is it encrypted at rest?2. Is it anonymized?Thank you for your feedback.

Will there be a connection to Squarespace Email Marketing in the future? (I don’t use Active Campaign..) It would be soooo nice!!😍

Hi, is it possible to create an audience within ManyChat for targeted advertising in Metta?

There is no toggle.  Also, any setting where every time I start a new flow that is just goes to flow builder? I don’t want to use basic 

Hey everyone,I use ManyChat to deliver a free training video whenever someone opts in through my Meta ads.To keep my bill low, I log in every Friday and delete the previous week’s contacts. I don’t need to keep them in ManyChat since I handle all messaging through Instagram and Go High Level.It only takes a minute but I’d love to automate this so I don’t have to think about it.Has anyone set up an automation to automatically delete contacts every couple of days to keep costs down?Would appreciate any insight!

I use ManyChat with webhook to n8n Ai Agent. After a user enters their phone number on Instagram during a data collection step, the automation sends the response twice. ManyChat interprets the Instagram phone number recognition as an “Unsupported message type” and resends the last message.This behavior is unwanted. I understand it happens because the data collection step doesn’t receive the expected input type (Text) and tries to retry. However, I’d like to prevent ManyChat from repeating the last message in this case. How can I stop this from happening?  

Manychat was connected and working with my Instagram creator account.  I switched it briefly to a business account, but switched it back. Refreshed manychat’s permissions, but now can’t get manychat to recognize the account and connect to it. I need to automate something asap. Can anyone help troubleshoot. I just made a new post on my main feed to test it but manychat still isn’t seeing it. When I look at the permissions on Manychat it still says the IG is a “ Business Portfolio” which it’s no longer . How to change that? Or maybe that’s not the issue on why manychat isn’t connecting and picking up new posts? I’m stumped. Thank you. 

  Hey everyone! 👋  I'm building a custom AI bot integration and facing a challenge with conversation history.  **The Problem:**  When launching a new bot for a client who's been using ManyChat for over a year with active conversations, I need  to import their existing message history into my database so the AI bot has context about what was previously  discussed.  **What I Need:**  - Access to the last 100-500 messages per subscriber  - Ideally in chronological order with timestamps  - Both subscriber messages and bot responses  **What I've Found:**  - I know this is possible via the Meta/Facebook API directly  - But I can't find a ManyChat System Field or API endpoint that exposes conversation history  - The `/getSubscriberInfo` endpoint doesn't include message history  **Questions:**  1. Is there a ManyChat API endpoint to retrieve message history for a subscriber?  2. If not, what's the

I used the Facebook Ads Trigger for my advertising here. And it’s restricted me to use send message with button as the first step.But sometime customer didn’t click on the button I set but directly type the reply. And the problem is that sometimes they type short question without detail like “I’m interested” or “How much?”But our admin don’t see which ads they came from and the first message box I set up also not show on Manychat too.We will know which product they are interested in only when we go to look at Meta inbox. It’s really inconvenience. Can a

Trying to add a 4th option in the “List Message” option in the automations. Not sure if it’s a setting or if 3 is the cap. 

 In the previous funnel, there was a code word "WHAT" that stopped working, although it worked at the beginning. They thought it was too short.They made a new funnel with the word "LESSON", it worked and at some point it stopped working. it was working perfectly when someone commented on that particular post. Manychat Automation sent links in their DMs. Currently, it is not sending,Why is this happening? 

Hi all, I’m new to Many Chat and set up a ad click automation on a low budget ad while trying to learn everything. Since going live yesterday I’ve had 30 clicks but no automations go through. It’s linked on Meta Ads Manager and on the Manychat side, and the automation is live so I’m a bit lost as to what’s going wrong. Would anyone have any ideas? Thank you very much in advance!Gabriel 

Do I do this under a dm for a “story” or a dm link from a comment?   THANKS!

I signed up for a trial with my credit card and can't even access my correct Facebook account. I also have a different email address now, not my old email that ManyChat assumes my Facebook account is associated with, so it sends the 6 digit code to my old email address that I don't have access to, which makes it impossible to do anything on ManyChat, including cancel my trial since I can't use ManyChat because the modal with the 6 digit code (that it’s sending to my old email) is in the way. I need ManyChat to either associate my ManyChat account with my correct Facebook account and associate my ManyChat account with my newer email, or cancel my trial before I get charged because I'm not able to access anything in your site to cancel it myself.This is urgent as I don't want to be charged and I'll have to inconveniently cancel and re-order my credit card if they don't get my access fixed soon, and I'll definitely be choosing a competitor if this doesn't get fixed.

Preciso de adicionar o meu NIF (Número de Identificação Fiscal) às faturas da minha conta ManyChat, mas o campo “VAT / Tax ID” não aparece nas definições de faturação.Peço, por favor, que ativem esse campo na minha conta para que eu possa inserir o NIF corretamente.Obrigado(a)!

I made an automation with keyword, the first part works, but when the prospect gets the “Hey it’s Christian, thannks for requesting the xyz, just click Send It link below and I’ll get it over to you” - the Send It link does not activate the next message, it refreshes the page. I’ve tested it myself and had other test it. 

Is this community the only help option ManyChat gives? I just signed up, thanks

I can’t figure out how to get my account set up correctly. My social profiles are not connected as I am unable to use manychat features. Yet when I go to sign up, manychat sees my instagram, for instance, then says it’s connecting. Then a blue button comes up that says “switch account.” What does “switch account” mean? When I click it, it just redoes the sign up loop I just went through. There is apparently no customer service department at manychat. I’ve tried contacting them on three separate occasions and have heard nothing back. The AI help bot is worse than useless—a complete waste of time. I can’t seem to find anyone else who has this problem. Apparently everyone else easily connected their social profiles with zero problems? Everyone loves manychat but I can’t even sign up. I feel like I’m being gaslit about this service. I don’t even know what to ask? Is there a way to start over from scratch? Navigating manychat’s user interface reminds me a lot of facebook’s

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix? 

I set up an automation where, when someone commented a specific word on my post, they’d get a DM. It worked the first time I used it, but even though it’s still live, it doesn’t work anymore. What should I do?