General Q&A

Hi everyone,I've built a flow that works perfectly for first-time commenters. Here's the setup:Trigger: User comments on a Post/Reel or replies to a Story Story reply → heart-tap. Post/Reel comment → automated public reply (rotating set of 5) on any Post/Reel. Condition check: does contact have tag "MF Entered Flow"? If no tag → add tag → 3 min delay → DM #1 → DM #2 If tag exists → flow ends (no duplicate DMs)The problem:When a contact who has already completed the full flow comments on my next post (a new video uploaded the next day), nothing happens. No public reply fires. They're not re-entering the flow at all.I've confirmed the tag is correctly applied to these contacts. The issue appears to be at trigger level, the flow simply doesn't activate for returning commenters on a new post.I do not want to re-send the DMs. I only want the public comment reply to fire automatically for everyone who comments, regardless of whether they've been through the flow before.My question:Is there a

Ok guys… Pretty simple.   I am trying to setup ManyChat to do the following. (and it is sort of working already)Reply to facebook comment that someone makes by posting a new comment (CHECK!  That is working) Fire off a private message to the person that made the comment as a welcome message (CHECK!  That is working) Here is where I have a hiccup….  I don’t want it to DM message people every-time they make a comment on a post.  Many of these people comment daily or more than 1-time a day.   (FAIL…. This is not working)… It is sending a message every time someone comments on a post.As far as I can tell I added a tag to check if someone had been messaged before and if so…. do not send a message but rather add a tag to the person as a “already received message” then applied a “delay” to keep that tag on for 90 days then remove it.   See my flow below.    Tell me what I’m doing wrong…..Keep in mind.. .I’m BRAND NEW… so I may need very detailed step by step instructions  

Hello everyone, Okay, I think I know where my problem lies. I'm stuck after my button on the first "send message" block. Even when I click the button in a DM, the rest of the process doesn't trigger. I've attached an image of my workflow. Thanks everyone for your help ! Alexandre 

I would like to set up an auto-dm from comments for the same reel that went to instagram and facebook. It works for instagram now. I then tried to go to settings - channels and connect my facebook channel to set up a auto dm there as well (I assume I need to do two automations for insta and facebook separately)? It then took me to a payments plan again - do I need two payment plans for instagram and facebook separately? If no, how to I set up the same automation that I did for the post on instagram for that post on facebook?

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

Hi everyone, I need help with an error I'm getting when trying to send a WhatsApp Message Template.Every time I try to send a template, I get the red alert: "Message is failed to send, please contact Manychat Support".What I've checked so far: Template Status: It is already approved by Meta. Balance: I have a positive balance. Opt-in: The contacts are  subscribed. Refresh: I already tried refreshing permissions in Settings. Also I tried to send it from “broadcast” and it does not go through

Hi everyone,I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.Here is the situation: I started a 14-day Pro Trial which ended on April 12th. On April 13th, I received an email stating that a $39 payment failed. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today. If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?Thank you!

Everything was working perfectly, and then suddenly Instagram comment replies stopped working (DMs still work fine).

It’s not responding to any comment right now although it was 2 days ago. I think it’s only Dming half of them as well not sure what to do.

 what does this message mean?Thanks

Hope you guys can help me, I have an AD that runs in English and I have it set up for ManyChat to reply to that new follower (the goal of the campaign is traffic/followers). I have an identical AD running in Spanish, however I don’t want the default automation I set up to send them the reply in English.I’ve read about ManyChat AD automations and I believe they’re only triggered if the user “sends message” from the AD. My goal at this time is to gain followers only, any ideas for how to send those followers a unique message based without them having to press “Send Message”?Thanks in advance

I want to import contacts using a .csv file, but the system fields for 'Email' and 'Phone' are not appearing.I am writing them correctly in the .csv file, but they are not being detected. As a result, I can't upload my database and I am unable to use Manychat.How can this be fixed?

Hi, just wondering if anyone else is experiencing issues with new many chat subscriber delays from facebook messages.Starting on 4/27/26, Most new users who message our business facebook page has a few minute delay before manychat system adds them as a new subscriber.  So basically if a new user sends their first facebook messenger message at 1:00pm then their subscribe time will likely be 1:02pm or after for some reason as apposed to before it was immediate. Also at the same time this issue has also caused the first welcome message to not automatically send which has caused us to have to manually send a majority of them, to fix this issue we created a rule within manychat that checks after 2 minutes to see if they are subscribed to the welcome message and if not it sends it which has helped fix some of the sending manually. The other issue at the same time is when our automation ask the new customer for their emails, after the customer sends their email it does not go to the next step

Hi everyone,I'm having trouble with my Facebook Comment Auto-reply; it’s completely stopped working for both my organic posts and ads. I've tried troubleshooting based on the standard checklist, but no luck so far.

Hi everyone,I've been a ManyChat customer for a while and my subscription recently expired. When I went to reactivate, I noticed something strange.On your public pricing page (manychat.com/pricing), I can see the new plans introduced on March 2, 2026: Free — $0/mo (25 Active Contacts) Essential — $17/mo (250 Active Contacts) Pro — $39/mo or $29/mo annual (2500 Active Contacts) Business — $99/mo or $69/mo annual (7500 Active Contacts) These look great and the Active Contacts model fits my use case perfectly — I have around 13k contacts in my database, but only a few hundred are actually active in any given month.However, when I go to my own account billing page, I only see the old plans: Marketing Automation — $95/mo Inbox — $99/mo Manychat AI — $29/mo (add-on) There is no option to switch to Pro, Essential, or any of the new Active-Contacts-based plans. The "Compare plans" table in my account only shows Free / Marketing Automation / Inbox — no sign of the new tiers at all.My

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.  

For the past two days, we've been having problems with our WhatsApp messages and our bot. The ManyChat bot's replies are not showing up on the desktop version of WhatsApp Web, but they do appear on our mobile devices.The ManyChat bot works and replies to messages, which are recorded in the ManyChat conversation and displayed perfectly on our mobile devices, but they don't appear on the desktop version of WhatsApp Web. When we log out of WhatsApp Web and re-link it using the QR code, the old messages do appear, but the new ones still don't.Is there a reported bug or issue that could explain this?

Hi there, I am new to Manychat and just wanting to integrate my Instagram to it but getting errors. We have a professional account and in Manychat it is showing that I have allowed access but I am getting this error in Meta. Can anyone help? 

Hello guys, I read there is an issue with DM to new follower automation.However on my side it works. But, not to everybody and it seems very random.I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern. Does anybody know if there is an explanation for this?Thank you.

iT DOESNT WORK. nothing gets delivered. its horrible. support doesnt help

I’m trying to build an automation for my delivery business and would love your help.Goal:Whenever someone calls my number and I don’t answer, I want them to automatically receive a WhatsApp message.What I’m trying to figure out:What’s the best way to detect a missed call? (Twilio? Make? Zapier? phone system?) How do I trigger a WhatsApp Template message via ManyChat after that? Any recommended stack or setup that works reliably?Would really appreciate if someone who built something similar can share their setup 🙏Thanks! 🚀

Hello. We are running a promo campaign for a client right now and the keyword trigger is going a little too viral. We are getting hundreds of comments an hour. I am really worried Instagram is going to flag the account for spam if the bot replies instantly to every single person. Do you guys use smart delays or try to randomize the response times for high volume campaigns. What is the safest setup here so we do not get action blocked by IG but still get the DMs out reliably. Any tips from people handling big accounts would be great.

Merhaba, ekran görüntüsünde de görüldüğü gibi, akışımda Akıllı Gecikme (13 saat) kullanıyorum. Bu adıma toplam 57 kullanıcı giriyor, ancak bunlardan sadece 11'i gecikmeden sonra Instagram mesajını alıyor.Gecikmeden sonra herhangi bir koşul veya filtre yok, akış doğrudan mesaja gidiyor.Geri kalan kullanıcılar neden bir sonraki adıma geçmiyor?

I’ve tried to delete all automations in Manychat but there’s an old automated reply that keeps going out - don’t know if I’m being dense here but is there something I’m missing? I’ve gone into Automations > delete all and now says ‘Create your first automation’ which indicates to me that I don’t have any live… But the messages are still going out!