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General Q&A

Any questions you have about using Manychat.

  • 3,704 Topics
  • 7,758 Replies
3705 Topics
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
How can I export sheet data to chat?

Howdy friends, I’ve encountered a roadblock I’m getting pretty stuck on, and would love your help. My goal is to create a chat where job seekers and employers can create profiles, and then see profiles of the other. (e.g a worker sets up a profile, and then can view profiles that have been set up by employers). So far I am able to populate a spreadsheet with user data, and can call some of that data when requested. However I haven’t been able to create a message with multiple users. To better explain it with an example, below I have some screenshots. What I want to do in this example is send an employer a message that shows all the workers which have submitted a profile. (In my first screenshot) you can see my message setup, (in the second screenshot) you can see the example data I’m trying to extract in from the spreadsheet, and (in the third screenshot) you can see what the message result looks like. Note that in the message that gets sent, the name, experience, location, availabilit

232
Samantha Wong
mitmit_g
mitmit_g
asked in General Q&A
Permission Denied Error When Creating Subscribers via Zapier

Hi everyone,I'm trying to set up an automation where users download a free guide from my Wix website. Once they submit the form, I want to send them the guide via email and initiate a WhatsApp message sequence in ManyChat.I'm using Zapier to connect Wix Forms → Formatter (to split name) → ManyChat (Create Subscriber). However, I'm getting the following error in Zapier:"Failed to create a subscriber in ManyChat. Error from halted execution: Permission denied to import phone, email. Please contact support to enable this feature."I have already submitted a ticket to support, but has anyone encountered this issue before? Do I need to enable a specific setting in ManyChat, or is there an approval process for importing phone numbers and emails?Any help or insights would be greatly appreciated!Thanks in advance! 

371
rogerioaraujo
Deanna
Deanna
posted in General Q&A
error message what dies it mean?

Anybody knows what this means and how can I fix it? ""Thanks for your message nameUnfortunately I'm only able to understand messages when they're formatted properly. Please make sure to enter your messages without any line breaks. 😊"

121
Gustavo Boregio
Akbay
Akbay
asked in General Q&A
Custom User Field Displays as {{cuf_12345678}} in List Buttons

Hi everyone,I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:I successfully assign a value to a custom user field using the API. When I print the field inside a text message, it displays correctly.However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?Thanks in advance!  

261
Gustavo Boregio
phamhuuha
phamhuuha
asked in General Q&A
Suggest Facebook fanpages that use Manychat AI to see this AI features in action

Please give me some Facebook fanpages that have chatbot powered by Manychat AI, ideally in Education sector with the aim to collect leads interested in taking a course and the language used in chat is either Vietnamese or English. I’ve read the introduction of Manychat AI and would like to know how it unfolds in real life example. I will act as a customer of such fan pages and have a chat with it.If you know or do create such fan pages using Manychat AI, I would love to hear your experience on using Manychat AI. For example, is it better to use a whole AI chatbot of another provider (that is powered by either ChatGPT or Gemini or else and get trained on product knowledge to chat like as close to a human as possible) or to utilize Manychat AI to build scripted flow?

201
Samantha Wong
Tyler Hedland
Tyler Hedland
asked in General Q&A
Performance Goal = Sales Purchases through messaging - Help 😣

I have like 20+ Facebook ad accounts, and in about half of them I can use the event goal sales purchase message. Does anyone know how to get this enabled across all my accounts?Would be great if anyone has any insight into this.

60
Tyler Hedland
K
KIA MotorsUp-and-Comer
posted in General Q&A
Need help: Account is at Risk

Dear Team,A few days ago, I created a flow where I mistakenly added a user input block with an empty question. I was simply testing something, but while testing, I received a message in the logbook (screenshot attached).The next day, I received a notification from Metastating that my account is at risk of being banned.Could you please advise me on how to resolve this issue?Thank you for your assistance.Best regards,

110
K
avin202025
avin202025
asked in General Q&A
Post information

Hi, Thank you for your Instagram auto reply solution. i want how to get the post information when users send comment on this?

70
avin202025
igpartyflyers
igpartyflyersUp-and-Comer
posted in General Q&A
Action 1: Please set up Manychat fields

"Hello Community,I’m new to ManyChat and could use some guidance on setting up a flow. I’ve integrated Google Sheets, and it appears to be set up correctly, but I keep receiving an error message: 'Action 1 – Please set up ManyChat fields.'Could someone point me in the right direction to resolve this? I’d really appreciate any insights.Thank you!.

213
Gustavo Boregio
Amwag Store
Amwag StoreUp-and-Comer
posted in General Q&A
Instagram auto reply message not found

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

405
Amwag Store
Pokijanet
Pokijanet
asked in General Q&A
can your instagram get restricted if automation is high traffic?

Hi!This is my first time using ManyChat. I have automated DM set up for one post that is going viral.  Instagram has restricted my commenting within a day, and I’m suspecting it’s because I set up automated public reply to each comment, so I turned that feature off. It’s been a day, but commenting feature hasn’t restored. Do you think there’s another reason for restricted activity?

200
Pokijanet
Luke_Sz
Luke_SzUp-and-Comer
asked in General Q&A
DON'T send follow up message if user replies

I’m using ManyChat to automate a follow up when someone clicks one of my Instagram ads.This is working fine.However, I want it to send them a second chaser message ONLY if they don't respond to the initial message: if they do respond, they should not receive a second chaser message, as I will be taking the conversation myself.Is this possible? This surely must be a common use case but  I can’t find anything about it anywhere. 

373
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Option to join the broadcast button not showing up

For some reason, sometimes the button to join the broadcast channel shows up and other times it does not (for the same user). Any insights into why that might be the case?

90
livelikemad.co
Miaprvst
Miaprvst
asked in General Q&A
duplicated instagram automation

It happens to me that my Instagram followers receive the message in duplicate and it is very disturbing, is there a way to deactivate the automation once it has been sent so that they do not receive it in duplicate

673
Willtak8
exploringwithabhi
exploringwithabhi
posted in General Q&A
user not found error

I’m experiencing an issue while trying to connect my Instagram account to ManyChat. After signing up and clicking “Connect Instagram,” I get redirected but receive an error message saying “User not found.” I have already checked the following:• My Instagram account is a Business or Creator account• My Instagram is properly linked to a Facebook Business Page• I have granted all necessary permissions to ManyChat on Facebook• I have tried different browsers Despite these steps, the issue persists. Could you please help me troubleshoot and resolve this? Let me know if you need any additional details. Looking forward to your response.

300
exploringwithabhi
Wholesome Yum Devyn
Wholesome Yum DevynUp-and-Comer
asked in General Q&A
Manychat buttons don't work

After someone comments and the automation sends the first message asks a question and they have to use a button. Followers are always telling me the button don’t work. It’s not every follower but there are a few that say the button never works. Any thoughts?

734
Wholesome Yum Devyn
RayRuben
RayRuben
asked in General Q&A
How to use Manychat

I work as an automotive sales consultant, I want to make content in tik tok to attract people to whatsapp, I want to make advertising campaigns on facebook, make content on instagram, save customer data for example if they are looking for a car financed or cash, if they are looking for a sedan or a suv and all in order to schedule appointments to the agency, what tools or tips would you give me to use Manychat in the best way?Translated with DeepL.com (free version)

91
Gustavo Boregio
Stacey Pecor
Stacey PecorUp-and-Comer
asked in General Q&A
Adding images to Instagram reply

How do I add images to an instagram reel reply? 

241
rodrigo_silvano
Wat
Wat
asked in General Q&A
Cannot select flow at facebook ads

I’ve finished one automation but can't select this automation when go to Facebook ads.this message showMessage flow doesn’t exist To use a message flow from Manychat, you need to first create and save a message flow on Manychat. 

96015
BR426
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Live Chat agent Add contact

How can I give the permission to live chat agent user to add a contact?by default is not possible, but with a flow is possible? automation? 

191
Gustavo Boregio
henriquearsenio
henriquearsenioChannel Explorer
asked in General Q&A
Manychat automation problem with leads coming from facebook ads

Hi everyone! ManyChat suddenly stopped sending the automation (or flow) to leads coming from Facebook ads to the WhatsApp API I have connected. It was working perfectly for months until yesterday, when it suddenly stopped.What's even stranger is that if I trigger it from my personal phone, the same message works, but if the trigger comes from the ads, the sequence doesn't activate.I’ve seen on the platform that many people are complaining about the same issue, so it’s not an isolated case.

472
Abraham Zu
A
aliRising Conversationalist
asked in General Q&A
API Rate limit

Does anyone know if the 10RPS (requests per second) API rate limit for SUBSCRIBER endpoints, is for a single user, or across all users using the same chatbot? Thanks!Ali

5074
manychat_user12345
Arnaut Igor
Arnaut IgorUp-and-Comer
posted in General Q&A
Hi, I have a big problem with messages on Instagram, every time I write something it gives me this text template. Please, how can I solve this problem?

 

356
Gustavo Boregio
gutguysaysmktng
gutguysaysmktng
asked in General Q&A
Automations doesn't work for existing contacts

Hey everyone, I have set up a lead generation automation where people can comment a certain keyword and the automation would DM them a message. This was working fine until last week, but since then people who comment the keyword are not receiving the DM or the reply in the comments. i remade the automation jus to be sure, but found that the automation is only being triggered whenever a new account is commenting the keyword. I want my existing followers to receive the DM as well. Does anyone know how to fix this issue?

90
gutguysaysmktng
NicolasWMI
NicolasWMIUp-and-Comer
asked in General Q&A
WhatsApp Business Account banned. Backup plans and ideas?

I started using my WABA account last friday (March 7th), When finalizing the tests, the account was suspended. All I got in response was “This account doesn't meet our policy guidelines.” despite having all the verifications required by them, the ManyChat credit line was shared successfully and we sent two messages to our company’s employees using approved templates. I can’t find a way to actually talk to Meta Support, their emails are automatic responses, their documentation only redirects me to other documentation which hasn’t been helpful at all. I can’t even get a detailed report on the reasons for the ban. I’m running out of options. I thought about getting a new number, I’ll always run the risk of getting banned without a clear reason and no way to dispute the decision. I’m posting this to see if anyone has been through that and which actions did you take? Were you able to come up with a backup plan for when that happens? Thanks in advance!

642
NicolasWMI
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