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General Q&A

Any questions you have about using Manychat.

  • 4,193 Topics
  • 9,062 Replies
4193 Topics
prakashhindujaswitzerland
prakashhindujaswitzerland
asked in General Q&A
Prakash Hinduja Geneva, Switzerland - Can Chatbots Become the Private Bankers of Digital Trust?

Hello ManyChat Community,I advise institutions where a single WhatsApp message can move millions—yet most financial bots still feel like glorified FAQs. Let’s rethink conversational AI through a Geneva private banking lens:The High-Stakes Use Case:Imagine a ManyChat flow that:    Authenticates users via voice biometrics (not just 2FA)    Negotiates like a human private banker ("Would you prefer 3.2% for 5 years or 3.0% with gold collateral?")    Self-Documents every promise for compliance (auto-generating MiFID II records)Technical Hurdles I’d Love Your Wisdom On:    The Trust Paradox        How do we make complex financial decisions feel human while maintaining robotic precision?        Any creative uses of video messages or voice notes to build trust?    Compliance as a Feature        Has anyone built:            Auto-archiving for regulator-ready chat histories?            Jargon detectors that flag potentially misleading language?    The Portfolio Personality        Can we train bo

160
prakashhindujaswitzerland
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

1555
ColdBrew AI
Jacinta Evans
Jacinta Evans
posted in General Q&A
DM Links to comment not working

Hi Guys, i reinstalled my Pro subscription to send out some new Auto DM’s, i can see the money has been taken from my account, but the automation is not working! I know I’ve set it up correctly as we have done these plenty of times.. but its not working. Please help asap. Is there a lag on upgrading subscription to be using it? 

131
rodrigo_silvano
Lasfit Automotive
Lasfit Automotive
asked in General Q&A
A quick question about Manychat

I have searched some YouTube videos about ManyChat. It shows up it automates the answer for some keywords, but can I reply to the TikTok message & DMs in the ManyChat backend?  I can not find any contact info on this website, which sucks. Help, please guys. 

81
Gustavo Boregio
Cody
Cody
posted in General Q&A
Instagram connection Issue

Hello, I’m having trouble connecting my Instagram account to ManyChat. I’ve already integrated my Facebook page, but I’m still experiencing issues with Instagram. It says that the account is already connected, but when I check on Instagram, it’s not connected.  

571
David King
Stacey Clare
Stacey Clare
asked in General Q&A
Deleting Contacts - Can they interact again?

Hello, I am a food blogger and DM my recipes using many chat on both Facebook and Instagram. It is costing me over $1k a month so I want to delete that contacts and bring the cost way down. I have their email address stored on my eDM system so I do not need them any longer.My question is,  after I delete them, can the user interact again if they start an automation by commenting on a post? Does it treat them like they are a new person?taStacey  

221
Fabio Gaulke
Rungreg
Rungreg
asked in General Q&A
Telephone number registration in facebook

HI - I know its more a Facebook issue - but i dont find help on this and I want to use manychat to automate my whatsapp channel for my brand. However - I can not connect with manychat to it - it finds the account, it finds the number - but then somehow it doesnt work as it always says, that the number is already in use.  So the problem is: I registered one number - and somehow i can not verify the number as it says “number is already being used. However - I have no where else the number registered.  I have one business portfolio quoala.de, then I have one whatsapp account named Quoala. Then in the whatsapp manager i have this number registered - but as you can see - i cant verify it, as it is already in use.  I would really appreciate if someone could help me with this.  

291
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

561
HannahPro
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
When user opens live chat

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

383
rogerioaraujo
Edith Villa
Edith VillaUp-and-Comer
asked in General Q&A
Issues with Bodcast Automation: Messages Not Sending to All Selected Contacts

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

392
rogerioaraujo
alice.delvar
alice.delvar
asked in General Q&A
Instagram DM list disappeared

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

331
rogerioaraujo
Tallita
Tallita
asked in General Q&A
Cancelamento

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

211
rodrigo_silvano
morechimihurri
morechimihurri
posted in General Q&A
how to disable old instagram connection

Some time in the past, I tried using many chat, I didnt like it, and deleted the account. for some reason the connection still worked. I dont remember how but I got it to stop doing its thing, and now, in the last 2 days it started responding on my instagram, when I tried to log in to manychat, I couldnt because the old account had been deleted.  I am trying to disable the old flow, but I dont seem to be able to do it. I need help please. Thank you

131
Gustavo Boregio
Nimbus Trail
Nimbus Trail
posted in General Q&A
My automation responds to Instagram messages once in a while

I have two automation: ​​​​​First runs when it gets a message from Instagram, this automation has some smart delays and after them send the message to my n8n webhook. Second runs when the variable “Agent’s answer” has been changed to any value, the sense of the automation is get an answer from n8n workflow and send it to an Instagram user.The problem is that it sends a message to an Instagram user only on second message in a row. Example of the first message:You can see that a bit below the variable “Agent’s answer” is changing to new value, but I don’t get any message in an Instagram chat because the trigger of second automation didn’t start/The funniest part is when I type the next message: Why is it working now? but it hasn’t worked on the first message?I’m really confused, and  I’m asking for any help. In advance, thank you for any help :) 

81
Gustavo Boregio
Rosibohn22
Rosibohn22
asked in General Q&A
Plano Gratuito

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

121
Gustavo Boregio
wkistner6
wkistner6Up-and-Comer
asked in General Q&A
Where is my broadcasting feature?

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

785
Celofat
ha.jannis
ha.jannis
posted in General Q&A
Edit/Delete for notes in a chat/contact

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, this question thread is to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap :)

281
rodrigo_silvano
sohanasserrr
sohanasserrr
asked in General Q&A
How to subscribe to the 15$ plan

how do i subscribe to the 15$ plan?

121
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
Is it possible to insert a gif in Whatsapp message?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

203
rodrigo_silvano
Brooklyn
Brooklyn
posted in General Q&A
How do I update my credit card details?

I got a notification that my payment for Pro didn’t go through. I need to update my credit card. I looked at the instructions which say to go Settings → Billing → Update Credentials. I went to settings and billing but there is no ‘update credentials’. All I have access to is ‘retry payment’ which simply repeats that the payment can’t be processed and recommends I update my credit card details. I’m going around in a circle. Now my account has reverted to ‘free’ and when I go to upgrade to Pro, it just brings me back to my Billings page and I’m stuck in the cycle of ‘retry payment’ - ‘update your payment details’ and there not being an option to do so. This is a really frustrating user experience. Can someone please advise me on how to update my credit card information so I can resume my Pro account.

352
BotBrothers
Ming7296
Ming7296Up-and-Comer
asked in General Q&A
How to trigger any input from user

Hi guys, how to setup a trigger of user input any text or any messages? 

391
rodrigo_silvano
Katey Justice
Katey Justice
asked in General Q&A
How to turn off repeated automations when a trigger word is used again?

Is there a way to turn off repeated automations?I have a set up where the automation is triggered by certain keywords, and the automated message is sent. If the customer repeats any of the trigger words, the same auto-message will be sent and makes no sense for the conversation flow. Is there a setting where an automation is sent only once within a conversation?Thanks

180
Fabio Gaulke
Tarve_Automations
Tarve_AutomationsUp-and-Comer
asked in General Q&A
Help request: Make + Storeganise + ManyChat DM Automation (Real-time Storage Availability Use Case)

Hey automation pros 👋I’ve been trying to build a real-time storage unit availability flow inside Instagram DMs using ManyChat, Make.com, and the Storeganise API, but I’ve hit a wall and would love to get your advice or hear how you would tackle this.🔍 The GoalWe want to allow users on Instagram to: Select their location inside a DM (e.g. Olari, Lauttasaari, etc.) Automatically fetch the available storage units for that site from Storeganise (using the /unitTypes endpoint filtered by siteId) Return a formatted list of available units with size and price (e.g. “✅ 2.5m² – 99€/kk”) back into ManyChat as a response The idea is to automate the rental discovery process and remove the need for clicking through to the website.⚙️ Tech Stack ManyChat (user selects location via buttons → sends webhook to Make) Make.com handles the webhook, fetches unitTypes from Storeganise, parses JSON Storeganise API provides all unit details and availability info Aggregated list is returned to ManyC

262
Tarve_Automations
Sasha Felin
Sasha FelinUp-and-Comer
asked in General Q&A
Problem with ManyChat

Good afternoon, everyone. I'm having a problem with ManyChat. I programmed an automation to only respond to comments on some posts, however, when someone sends me a message in the DM, it triggers messages that I didn't programme. I don't know how to solve it, does anyone know how to solve it?

202
Sasha Felin
VV123
VV123
posted in General Q&A
DMs only sending to a small portion of users

I started an auto DM to users, but its only working on 25% of users. I know it works so its not my permissions. Need this fixed ASAP

121
Fabio Gaulke
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