General Q&A

Hi everyone,I'm having a "ghost linking" issue after offboarding a number from Manychat CoEx. I'm trying to move this number to a new platform, but the new provider keeps returning an error: "Number is already linked to another partner (Manychat)."The critical details:Dashboard Clean: The number has been completely deleted from the Manychat dashboard. Meta Business Suite Clean: I have already checked my WhatsApp Accounts > Partners section in the Meta Business Manager. There are 0 partners assigned to the WABA. The Loop: If I try to add the number back to Manychat, it works instantly. If I try any other system, it claims Manychat still "owns" the integration.It seems like there is a backend registration between Manychat and Meta that wasn't fully severed when I deleted the channel.My Question: Is there a way for Manychat support to manually "release" or "flush" the partner ID associated with this specific phone number? Or is there a hidden setting in the Meta developer/business port

I’ve set up a meta ad. The flow should be: user clicks ad → they are sent to instagram DM and the manychat flow starts. What’s happening: user clicks ad → instagram opens a modal that says send a message.Here’s a video of the issue: https://file.notion.so/f/f/31fdd5f5-8374-42fc-abfb-f613bc738670/d33ae1d4-e6fe-4909-8d23-461212928191/RecordIt-1774921114.mp4?table=block&id=3342c2bf-5c79-806d-aa9c-ffeb42282d78&spaceId=31fdd5f5-8374-42fc-abfb-f613bc738670&expirationTimestamp=1775073600000&signature=NwRsdUUn8gc4hUM7RKWPtS2m6BpemOga17f3dU5VN8w&downloadName=RecordIt-1774921114.mp4Here are pics of my setup: I’m spending money and getting clicks, but no one is seeing my manychat flow. Help!

i want to sent buttons to WhatsApp with user field and emoji  

I would like to send some promotional message to my customer outside 24 hours. What is the best way for me to reengage with them and informing all my contacts about our new promotions?Can I invite them to subscribe to our messenger list for promo & updates and send them broadcast related to our new promotion package using this messenger list in the future?Or I can only use marketing message feature to send promotion related mesaage although they have subscribed to our messenger list for promo & updates?Is messenger list function allowed to use for braoadcasting  marketing message to customer outside 24 hours?

Hi! I an running a Sales Objective campaign with a conversion location of my FB page and message destinations of FB and IG. Every ad has it’s own MC automation that tags it and then triggers a follow up automation.  For example, Service A ad 1, Services A ad 2 and Service A ad 3 all have their own flow as an ad entry point and after some tagging for attribution, they all go to the same flow, like General Service A Flow Problem is, General Service A Flow needs to be on both IG and FB. It’s not triggering if someone comes in through IG Hope that makes sense!

Hello, I have a problem. I have connected my meta business site to manychat, but in the message templates on meta, I can't find the message template from manychat. Partners app not appearing. Free version, does it matter?  Sequence: Facebook ad redirects to Messenger, you have three questions to choose from. Depending on which one you click, ManyChat will send the answer.

I have been trying to access the message to new follower Instagram automation and I am having no luck.I have followed instructions including resetting permissions, connecting all pages, but I am still getting this: I’ve already logged in meta business suite and confirmed that MC is connected via business settings. Further if I click connect through IG with the page account and the master account, it says some type of url issue and won’t load the page.Not really sure what to do here.Thanks in advance to the community for your help. I really want to build!!

Hi everyone! I’m running an NGO and we’re looking to use Manychat’s Pro features to better support our community.Does Manychat have an official non-profit discount program? If not, do you have any advice on how to manage costs for a non-profit while using Pro?Any guidance would be greatly appreciated! Thanks.

Hi,I am trying to subscribe to the Pro plan, which is advertised as starting at $15/month. However, on the checkout page, the total amount shows as $31.70.I currently have 0 contacts in my account, so I should fall into the lowest tier (0-500 contacts). I don't understand why the price has more than doubled.Could you please check my account and let me know why this is happening? I want to make sure I’m not being overcharged before I complete the payment.Thank you.

I have a problem. I deleted ManyChat to access the beta version for sending automatic DMs, however now I have the automations set to Live but none of them are triggering. I NEED HELP :(  

I’ve created simple sequence Follow First created from template. It worked for first 4 comments, then stopped.Commenters are added as ‘Unknown Contact’.I’ve tried duplicating the automation, turning it off and on, refreshing permissions couple of time - to no avail.Last month similar known issue is resolved, that’s why I create this post. There’s ‘Automations Webhooks Missing Issue’ on https://status.manychat.com/ - what’s the expected resolution here? I struggle with the issue for last 4 days or so All the best

Hello, I logged into a new Instagram account but I can't open the MiniChat account linked to this account. Is there anyone who can help me? 

Hi, I want to send a welcome video when someone new follows me. I used to do this manually writing a message and sending the video file directly into their inbox. It would be great to have this automated! But, the setup only seems to allow for sending the link to the video which then opens up in their browser or dropbox. Is there a way to send the video direct into their inbox like when I do it manually?Thank you

Hi everyone, quick question:I just upgraded to the Pro version because I hit the 25 contact limit, but now my keyword trigger isn’t working anymore. When I type the trigger word, nothing happens.Has anyone experienced this before or knows how to fix it?Thanks in advance! 🙏

Buenos días, ha pasado ya un dia desde que facebook me aprobó mi plantilla de mensaje. Pero en Manychat no me sale, por mucho que actualizo la página y tal no me sale. Alguien sabe el porque? Gracias 

 Instagram DM automation unstable after 2–3 messages (ManyChat + Make webhook) – synchronous issue?Hello,I’m currently building an Instagram DM AI agent using ManyChat connected to Make (webhook + OpenAI), and I’m facing a persistent issue on multi-message conversations.🔧 SetupTrigger: User sends a Direct Message (Default Reply – set to “every time”) Flow: External Request → Make webhook Make processes message (OpenAI + routing) Make returns JSON:{"reply":"<text>"} Response mapping: $.reply → custom field (make_reply) Instagram Send Message → {{make_reply}} ❗ ProblemFirst message → works perfectly Second message → usually works Third message → becomes unstable: Sometimes the webhook is not triggered Sometimes Make does not receive the message Sometimes the reply is delayed or corresponds to the previous message Sometimes no Airtable record is created 🔍 ObservationsThe automation is triggered every time (confirmed in ManyChat logs) last_text_input is correct The flow cont

Hi! I subscribed to Manychat from 2 accounts, however later  I was charged (although the program for Ukrainians was prolonged till the end of 2026). It is some kind of mistake?

Hi there,  Wondering if anyone can help. I set up an automation after the post had already gone up and users had started commenting the trigger word. There are at least 16 iterations of the users commenting before I set up the automation that do not appear to have triggered the flow to send them a dm. There are 3 iterations where users commented after the automation was active and that has run.  Any ideas why those previous comments did not receive the dm? My understanding is that Manychat should work even if the automation is setup after the user comments? Am I wrong?  Thanks,C  

Hi team, I’m following up on ticket #469114 regarding an agency commissions issue, as I haven’t received a response yet.Is there a dedicated support email or contact for agency partner-related inquiries? As a ManyChat agency partner, I’d really appreciate guidance on the best way to get this resolved quickly.

 Hello everyone,I am new to ManyChat. I want to connect my Instagram account and set up automation for replies and comments. Can someone guide me step by step?Thank you.

Hello! Can someone please help me with this? I am trying to update the permission of my Instagram account to enable the Hi To New Followers feature but whenever I am here to update the permission there’s nothing showing on to share with Manychat. Thank you for your help! 

Hey everyone!I’m struggling to set up an auto-reply to comments via DM. I’ve tried a couple of times and asked different friends to test it, but it’s not triggering the flow I created.Has anyone run into this before or know what I might be missing?

Minha Automação DIGA OI aos novos seguidores parou do nada…. tinha um fluxo no diga oi aos novos seguidores porem do nada parou…. o manychat pedi algumas atualizações eu faço as atualizações porem a automação não aparece mais no manychat….

I have been attempting for so many hours (with help from the AI feature and little to no help from the “human” the AI sends my way) to turn on the facebook comment to messenger.The tutorial clearly shows that I need to set the first as a comment reply.I can not get that option no matter what I do.I have started over, I have not clicked any other links or added buttons.The top of my message node only has the 24 - private options.Please help.

Hey! I would like a DM automation where a person comments, I send them their freebie and ALSO send them an audio message, not just one or the other. A person sent this to me the other day and I saw that they were able to do both. Would appreciate any help!