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General Q&A

Any questions you have about using Manychat.

  • 4,194 Topics
  • 9,062 Replies
4194 Topics
VV123
VV123
posted in General Q&A
DMs only sending to a small portion of users

I started an auto DM to users, but its only working on 25% of users. I know it works so its not my permissions. Need this fixed ASAP

121
Fabio Gaulke
thomas_dub
thomas_dubUp-and-Comer
asked in General Q&A
upgrade trial version

i can not find a simple solution to upgrade my trial version, i think iam already in pro because i pay now 15$, very complicated, can someone help me with that

273
Fabio Gaulke
N01ne
N01ne
asked in General Q&A
What is the best way to handle populating Custom Fields to and from API?

When I try to utilize custom fields in my API requests and larger flows, it creates issues every time. It seems to change the field name behind the scenes in some way (like ‘CUF: 1300040’ for example). I do not know how to program that into my requests and work around it. So, my API requests end up just passing that ‘CUF: 14000404’ data instead of anything else.

211
rogerioaraujo
Jecopower
Jecopower
posted in General Q&A
When I try to test the whatsapp enabled i get an error message and it says contact manychat support

When I try to test the whatsapp enabled i get an error message and it says contact manychat support. I have tried a couple days now and the messages don’t go through.

101
rogerioaraujo
Mathis
Mathis
asked in General Q&A
add pictures

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either. 

3862
ECK INDUSTRIAL GROUP
joshterryplays
joshterryplaysUp-and-Comer
posted in General Q&A
Contact for testing not showing up

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

1017
Champ
Grigor
GrigorRising Conversationalist
asked in General Q&A
Promo Code Randomizer Error

Hey everyone,I created a promo code randomizer that works well—until multiple users click the button at the same time. In that case, the bot sends the same promo code to two different users. Then, in the Google Sheet, it updates the username incorrectly. As a result, when the next person clicks the button, the bot skips a column and sends the following promo code instead.For example, at 11:24, if two users click the "Get Promo" button at the same time, both will receive promo code #4. Then, at 11:25, when another user clicks the button, they’ll receive promo code #6 instead of #5.You can see the issue in the attached screenshot. I've also attached the bot flow for reference.

529
Gustavo Boregio
Jae Marie
Jae Marie
asked in General Q&A
Download Botbuilders Core

Manychat Community, Is anyone else seeing this error, after clicking the green box here: Getting this error message:  It’s nothing else I’ve been able to do to resolve this.

802
MattLeitz
ShannaSchultz
ShannaSchultzUp-and-Comer
asked in General Q&A
Button in instagram message not working

Hello. I am trying to set up an automation where someone comments “train” on my Instagram post.  When this happens, I want them to get a message asking them if it is ok to send a lead magnet (the next step is to get their email address, but I haven’t gotten that far yet).When someone comments “train”, they get the message, but the button that I have to ask for their ok to move on the the next message where I get their email address is not working (it just reloads the Instagram message page).They are getting stuck in the first step right after the trigger.  Here is a screenshot of how I have the first “send message box” above set up...can anyone tell me what I am doing wrong?  

502
rodrigo_silvano
AileenCB
AileenCB
asked in General Q&A
HELP! I can't see Facebook in my channels

Could anyone help me please? I’ve just been using Manychat to run automations in order to increase engagement on my posts. I know i’m not using it in the right way and I’m here going through the resources to learn how to do it properly. So I was today years old when I found out that it can be used for Facebook automations too! 🥹The problem is that I can’t see Facebook in my Channels. It’s just not there, so I don’t have a clue how to activate it to make it work. Can anyone help me or guide me in the right direction. Thanks, Aileen 

190
AileenCB
turgunbek
turgunbekChannel Explorer
asked in General Q&A
What's the price of my subscription?

hi. I variable the number of contacts. I cleaned some of them. so I can't know how much I have to pay in this window. this is calculating the contacts in the real in the window.

201
rogerioaraujo
Hassanhk90
Hassanhk90
asked in General Q&A
Sharing Links

Hey there, so I can’t seem to be able to share my facebook workflow with someone else as a template, I am trying to find the button, but I can’t find it

121
rogerioaraujo
Ivanli
Ivanli
asked in General Q&A
Automation Not Firing When Keyword Sent in Private Message

Hi everyone, I’ve encountered an issue and would like to ask for your help. 🙏(I’ve attached a screenshot below for reference.)Problem:When a user sends a direct message, the automation does not get triggered.What I’ve already set up: The keyword trigger is properly configured. The keyword is connected to an automation flow. But when a user types the keyword in a private message, nothing happens—no flow is triggered. Has anyone experienced a similar issue?Is there something I might be missing, such as user status or flow conflicts?Thanks in advance for your help! 

150
Ivanli
nvchat
nvchat
asked in General Q&A
Main Menu not working with IOS

Hi manychat team,My Main Menu is not working properly when a button links to another flow on iPhone, as shown in this video: https://disk.yandex.com/i/OaJioIIX3ajaEw.Please have your team check and help fix this issue. 

110
nvchat
ivan-exsy
ivan-exsyUp-and-Comer
asked in General Q&A
White label chat dashboard for clients?

Hello!I want to create a chatbot solution for a B2B client, using conversational engine on my server (connected to Manychat via API). The goal is to give this B2B client access to all user chats through a dashboard.I like ManyChat’s dashboard, wondering if it is possible to create it for a client without ManyChat’s, but my dev logo on it?Thank you so much!

89610
Aisa Malintad
Luiz Fernando Bechelli de Mour
Luiz Fernando Bechelli de Mour
asked in General Q&A
Automação problema

Pessoal, como estão ?Criei uma automação, testei pelo Instagram, e está com problema, está aparecendo opções erradas. Conforme anexo, era para aparecer apenas " Sim e Não" e a opção com "Raiva e irritação" fica em outra parte. Se alguém souber me orientar, agradeço. 

50
Luiz Fernando Bechelli de Mour
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
Webhook Response Issue – Custom Field Isn’t Updating

In my ManyChat webhook the field named continue won’t save to its custom field, while the others work fine.{ "output": { "response": { "part_1": "¡Sí, enviamos en Miami-Dade! 🚚", "part_2": "Ofrecemos pick-up y entrega.", "part_3": "¿Quieres info o hacer un pedido? ¡Dime!", "continue": "continuar_proceso" } }}What happens JSON key Saves? part_1 ✅ part_2 ✅ part_3 ✅ continue ❌  What I’ve checked Field name & type are correct. Renaming continue to something else (e.g., next_step) works. Rebuilt the Bulk Set Data step and cloned the flow—same result. Ask: Is continue a reserved word in ManyChat, or is there another fix besides renaming the key? Any tips appreciated!  

221
Gustavo Boregio
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
How To Stop Automation 1 If They Enter Automation 2

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one? 

1215
Martin Traz
nuuprojects
nuuprojectsUp-and-Comer
posted in General Q&A
WhatsApp Automation not triggering at all

Hi,I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.All has been verified via Meta and all labels are green as in verified and active.Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.Any ideas?ThanksNick

467
Fabio Gaulke
dialogomilinario
dialogomilinario
asked in General Q&A
Different Amounts

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

40
dialogomilinario
SS2324
SS2324
posted in General Q&A
TAX Documents

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

601
rodrigo_silvano
tagumcooperative
tagumcooperative
asked in General Q&A
Manychat AI Bot randomly gives mobile number

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

161
Gustavo Boregio
rezaathamilton
rezaathamilton
posted in General Q&A
How to connect manychat to meta ads manager

How can I connect manychat to meta ads manager? The option to choose manychat as partner app is now gone. the only option is create template or use a JSON code. I tried to follow the guide in Manychat Instagram Ads triggerBut the information on the guide is obselete, because there is no option to choose partner app. Any info how to find the option?

110
rezaathamilton
Billy
BillyUp-and-Comer
asked in General Q&A
Transfer Manychat Pro Subscription to New Facebook Page

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

252
Billy
chris_zoomlab
chris_zoomlabUp-and-Comer
asked in General Q&A
Contact Limit even with Inbox Subscription

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

548
chris_zoomlab
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