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[KNOWN ISSUE] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

18 days ago

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General Q&A

Any questions you have about using Manychat.

1,906 Topics
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1906 Topics

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anywhereofficedad

asked in General Q&A

instagram help

Hi. Newbie here. I have pro trial. Everything seemed to work yesterday. My instagram bot messages are cut off. Just first line, no first name and link below. Messenger works perfect. I reset permissions. Please help. Frustrated.

2 months ago

SCL

asked in General Q&A

Wrong automation trigging

Hello, The wrong response is being sent on Instagram when I enter the word "makeup". How can I find the automation that is causing the issue? I already checked livechat as suggested in the documentation but no automation identifier could be found.

2 months ago

testjf

asked in General Q&A

Account downgrade : what's happen about contacts ?

Hi !What happen if we downgrade an account, about contacts who are over the limit ?Thanks a lot,R.

2 months ago

TamaraRidge

asked in General Q&A

ManyChat not sending email data to Activecampaign in Make

I have a scenario built in Make to Create/Change contact information and send to ActiveCampaign. The problem is, ManyChat isn't sending email information from my flow in ManyChat to the AC module in Make. Any idea how to fix that?Thank you,Tamara

2 months ago

JéssycaUp-and-Comer

asked in General Q&A

{"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}

I can't access manychat using the Instagram channel, as it shows this error on the screen. My Instagram and my Facebook page are commercial and connected.

Hello guys ! Is there any feature on manychat by which we can send bulk messages to users with just one click instead of manychat sending single dms to people who engage with our content

2 months ago

zhanarUp-and-Comer

asked in General Q&A

Сообщения в инстаграме не отображаются

сообщения в инстаграме не полностью отображаются, как решить?

2 months ago

Kellmac1

asked in General Q&A

Chat GPT request not working

Having serious trouble with performing chat gpt requests. the flows were built 4 months ago and have worked fine up until this week. Now there is nothing happening when I call for chatGPT action. no error message, no nothing the automation just stops. I have ensured the fields are all correct and that chatGPT is interegrated correctly but still no results

2 months ago

Frederico AzevedoUp-and-Comer

asked in General Q&A

Is it possible to send automations/broadcasts to a WhatsApp Channel?

Hello everyone,is it possible send automations/broadcasts to a WhatsApp Channel?I would like to use ManyChat to schedule a message to a WhatsApp Channel so no one has to stay awake when we are promoting new products to other countries at the optimal time for those users.Is there a way to do so?Thank you!

2 months ago

yasabyrUp-and-Comer

asked in General Q&A

ManyChat API

How to use /fb/sending/sendContent?For now it looks like this:{ "subscriber_id": 1713298109, "data": {{ "version": "v2", "content":{ "type": "instagram", "messages": [{ "type": "text", "text": text, },], "external_message_callback": { "url": "https://doctor-dent-aidachatbot-c0e090c513c2.herokuapp.com/", "method": "post", "headers": { "x-header": "value" }, "payload": { "id": 1713298109, "last_input_text": "text", "key": "value" }, "timeout": 30000 }, } }}, "message_tag": "ACCOUNT_UPDATE", "otn_topic_name": "NO"}But I don’t need any tag and otn_topic_name. I tried to remove them but another error occures. Tell me how to fix it please

2 months ago

AHMED EL SAYED

posted in General Q&A

How to add two Facebook and Instagram accounts for the same brand

2 months ago

Desireemia

asked in General Q&A

Automation starts in DMs even when the person doesn't comment the specific keyword

How do I correct this? Everytime I make an automation with a specific word trigger, and someone send me a DM or a reply to my story on Instagram, the chatbot answers and send them into a sequence. They have not typed the keyword or comment that I used in the trigger. How do I fix that or turn off automatically answering my DMs?

2 months ago

TABManUp-and-Comer

asked in General Q&A

"Skip" Button Not showing Up When User Input Type "Email" is Being Used

“Skip” button, to surpass or skip a user input (I’m specifically setting up an email type - email collection block), does not show up when testing or previewing, or even set live.Why doesn't a “Skip” option or button show up on this “Email” type user input block, especially if I have the “Skip Button Text” set to “No thanks” or “Skip”?

Hola, me pueden indicar cómo recuperar mi número de manychat?? Esto ya que no deseo continuar con la herramienta

2 months ago

machito321Up-and-Comer

asked in General Q&A

This is not working as intended.

Trigger is not functioning properly and is not indicating a problem.

2 months ago

Mvrk23tUp-and-Comer

asked in General Q&A

Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

2 months ago

jabaco

asked in General Q&A

How can I disable mcp_token in links

I noticed some of my accounts gets the ?mcp_token parameter added automatically and other don’t I want to know why is that and how can I disable or enable at my will o manually this parameter I know this is a toke from manychat to track website visitors but I do not understand why some of my accounts have this and others dont Thanks for your help

2 months ago

tomcrgrUp-and-Comer

asked in General Q&A

Auto-reply on whatsapp but not once every 24h hours.

Hi,I want to create an automation that sends an auto-reply to customers who contact me on WhatsApp. I can set the default reply to trigger with every message the user sends, or once every 24 hours.However, I would like the auto-reply to be sent every time a user stops interacting with me for more than 2 hours.Is this possible? How do I set this up?

2 months ago

PhilTheBurn

asked in General Q&A

Quick reply buttons not working with Android

Hi all, I have an issue….. It appears my “quick reply” buttons are not showing on Android phones. So when I say “click the button for more” etc, there is no button to click! Anyone else experienced this and if so how to get around it? Nice one.

2 months ago

brinntomesUp-and-Comer

asked in General Q&A

I have an instagram message sequence that when someone sends me a message should trigger for messages, story comments or posts but non are working why?

2 months ago

Tuyo

asked in General Q&A

broadcast function not showing on dashboard

i saw others youtuber that there are broadcast function on their dashboard but mine doesnt, i dont know why, and im using free trail now.

Hi Guys!, I want to have a condition that works as the following: If someone replied to the message (within a time period of a few seconds) it would go to message AIf someone did not reply in that time period, it will send message B

2 months ago

azzamcell

asked in General Q&A

how to find the IP of the WhatsApp manychat bot

2 months ago

damondgr

asked in General Q&A

We've found existing Manychat profile - loops and does not allow me to connect accounts

Hello please help I have an account with my Google account which has my Facebook connected. I then try to add a new Facebook page and it says I already have an account, which it then logs me in. I cannot get into the manychat page to edit and remove the page. So manychat keeps sending me in a loop. Please see my loom below. HELPPPPPPP

2 months ago

LOSTGARDEN

asked in General Q&A

I'm connected to different Instagram account

I just made my first Manychat account and connected my Instagram. But it appears to be connected to a different IG account. I want my business account to be connected, but it’s connected to my personal IG account. How can I fix this?

2 months ago

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