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General Q&A

General Q&A

Any questions you have about using Manychat.

2,852 Topics
5,676 Replies

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2852 Topics

refugioUp-and-Comer

How do I change the display name of my Whatsapp number?

I changed my brand and I need to change the display name and profile picture of my Whatsapp number. I already changed it on Meta's Business Manager, they approved it and issued a new certificate, but I can't figure out how I update that information inside ManyChat.

how to create a list of options in WhatsApp

In ManyChat, is there a way to present users with a list of several options to choose from (similar to how Chatfuel does here: https://docs.chatfuel.com/en/articles/7916889-whatsapp-list-message)? The normal WhatsApp button questions are limited to 3 (and our use case requires us to present the user with 6 to 8 options to choose from).

Facebbok Ad with Manychat Quiz

Hello,I am trying to make a Quiz on Facebook-Messsenger via AD.Last year I was using Json.This year it does not work anymore.The AD-Trigger works, but somehow the chat flow does not work anymore.Also I cannot test the AD in the Mobile feed.Can someone help? Or has a idea what I can do?

2 months ago

eddieabbewUp-and-Comer

asked in General Q&A

Export contact list

I have collected over 16,000 emails and names in DM - through IG comment reply. When I export the list, the csv is empty. I have tried everything. I require urgent help, this is really stopping my business from progressing. 16,000 contacts! PLEASE SOMEBODY HELP.

1005

2 months ago

Friendswhostutter

posted in General Q&A

Discount for nonprofit organizations

Does ManyChat offer a discount membership price for nonprofit organizations? We are a 501(c)(3) national non-profit organization dedicated solely to empowering young people who stutter and their families.

How to see chats with users triggered by automation in telegram?

Hello! As of now, when people reply i don't see their messages in telegram but just in the manychat dahsboard.How can i see the chats within my telegram?

API INTEGRATION PROBLEM

I’m trying to integrate Manychat to Make but nothing works. I got the API Key in MC, connected it in Make and it shows everything ok in it. But when i look in MC, nothing happens. There’s no Make option in trigger, actions, anywhere. I tried to refresh API key, tried everything but nothing works. I was facing this problem in my account that i paid for PRO, so i created a new account and had the same problem.Need help urgent in it.

444

2 months ago

LizneUp-and-Comer

posted in General Q&A

comments now showing

Good day, I ran an automation on my newest Instagram post. The comments showed a comment count of 11 however, when I click, I can only see five I thave subsequently removed the post because I don’t want it to look faulty please help ASAP

272

2 months ago

Leticiajs19Up-and-Comer

posted in General Q&A

Manychat e webhook com a Hotmart

Pessoal, alguém pode me dizer se o webhook nativo com a hotmart funciona? Estou a dias tentando e apesar de conectar credenciais e webhook corretamente e o evento ser enviado para o Manychat, ele não dispara as mensagens de forma alguma. Caso tenha que fazer com o Make ou Zapier, como vocês fazem? visto que para disparar o contato precisa estar na base do Many, então eu teria que colocar algo para primeiro capturar e colocar esse contato em uma tag para depois disparar. HELP ME kk

311

2 months ago

qltjanbertChannel Explorer

asked in General Q&A

AI Step (Keep Interfering Live Chat)

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

14610

2 months ago

felipestokerUp-and-Comer

asked in General Q&A

Bulk Tag Addition Not Triggering Webhook

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specific limitations for bulk tag operations? Has anyone successfully implemented a similar setup with large contact groups? What's the recommended approach for handling bulk tag operations th

'Get Updates' button does not show in flow

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

230

2 months ago

Annabel_BalanceUp-and-Comer

asked in General Q&A

Where are the widgets now?

Hi, I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help?

421

2 months ago

Cabañas Sol de Calamuchita

posted in General Q&A

Hola! Rubro Hospedaje / Alojamiento Temporario en Argentina

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

2 months ago

Arman ShayanChannel Explorer

asked in General Q&A

Requirements for 9-Digit Game Numbers from Players

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number.

Use Manychat for Future Posts

Can you schedule a Manychat automation for a future post that you have scheduled? For example I use Loomly to schedule future posts and I want to have Manychat recognize the post in the future and start the automation. How do I do that? Or can I?

Delete Contacts Automation

Is there a way to have contacts deleted through an automation? I keep trying to set one up but it doesn’t fully work. Thanks!

RFPromoUp-and-Comer

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks,

242

2 months ago

annamarieUp-and-Comer

asked in General Q&A

Not seeing name of the person in DM

Hi there, I have created an automation where if someone comments on my reel/post, they get a DM with the relevent details. However, I’m noticing that even though I’ve included the “First Name” feature provided by ManyChat, when the DM goes to people, for most of them it just says “Hi,” instead of “Hi [First Name]”Why is this happening and how can I resolve it?

230

3 months ago

ElizabethHughes1981Up-and-Comer

posted in General Q&A

Instagram story polls - different replies for different poll votes

Is it possible to set up ManyChat to send a DM based on someone's vote in an Instagram story poll, rather than using a keyword comment? I'd like to have specific replies tailored to each poll choice, so if there are three options, I’d like to set up three different responses depending on the selected option. Has anyone tried this or have any tips?

942

3 months ago

Swarna

posted in General Q&A

unable to connect my insta account to my manychart account

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

Deleting contacts & Billing

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)If I can't, the price will skyrocket as my business goes on. Thank you for reading this, and appreciate your responses!

I have a question about the billing price

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

381

3 months ago

Vlad PenevRising Conversationalist

posted in General Q&A

For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me

Hi everyone, I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team. For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked. I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions. I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page. Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solut

422

3 months ago

rodrigo_silvanoManychat Community Moderator

asked in General Q&A

message trigger - the message IS

I set up an automation to activate “the message IS” and not “the message contains” but one client sent me a message including the keyword and the automation started. Is that normal? I don’t think so..

3 months ago

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