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General Q&A

Any questions you have about using Manychat.

  • 3,437 Topics
  • 7,059 Replies
3438 Topics
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
WhatsApp 24 hour messaging window/Customer support

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

323
Gustavo Boregio
Daliso
DalisoUp-and-Comer
asked in General Q&A
How to check if a team member replied manually after 24 hours?

Hi everyone! 👋I'm fairly new to ManyChat and I'm trying to build an escalation system where a contact gets reassigned to another team member if the currently assigned member doesn't respond within 24 hours.Right now, I’m struggling with how to accurately detect if a team member (human) has replied manually to the contact’s message. I tried using the “Last Interaction in WhatsApp” condition, but I noticed that it also counts automated messages as interaction — which makes it hard to know if a real team member actually replied.Is there a way to track only human responses (not automated flows), even if the message from the contact was sent more than 24 hours ago? I’d really appreciate any tips, examples, or best practices — even if it's a workaround!Thanks in advance for any help 🙏

304
Daliso
OlharPedroValentim
OlharPedroValentim
asked in General Q&A
After manychat support asked me to configure my Facebook to resolve an error, my manychat stopped working!

I am facing a problem in my automations. At first I was having a problem with it. I had an automation that responded to a comment on Reels, and then linked to the trigger there was an action block, which was an opt-in, and then a block to respond to the comment.I realized the error and quickly fixed it.After that, another error occurred, with the buttons. When the person clicked on any button, from this button linked to the message, to another automation, etc., it DIDN'T work!And the problem is that I talked to other people who used ManyChat, and they said they were having the same problem with the buttons!I sent it to support, and they sent me some settings that I had to change, and I did them.How to remove this permission  and add this link to manychat, before there was nothing linked, it was empty!   But now my automations are no longer working!I had created a debug automation to manually send to people who were within 24 hours, and it had worked!Here's an example: And now, after th

80
OlharPedroValentim
jplific
jplificUp-and-Comer
asked in General Q&A
Unable to Unassign a Conversation Automatically Assigned to an Agent

I'm facing a limitation in ManyChat regarding Live Chat conversation assignments. When a conversation is automatically assigned to an agent (e.g., via a rule or trigger), there seems to be no way to unassign it — not through automation.I need a way to remove the assignment (set it back to “Unassigned”) so that the conversation can be redistributed or handled by another agent, especially in cases where the originally assigned agent is unavailable.Is this a known limitation? Has anyone found a workaround?Any help or insights would be greatly appreciated. Thanks!

323
rogerioaraujo
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Automation does not activate after user comments on a 'specific' post.

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working. Here is the flow: If anyone could assist would be appreciated. Thank you. Mareike

383
MK_CapeTown
Riyad Samer
Riyad SamerUp-and-Comer
asked in General Q&A
Urgent Issue: Message Discrepancy Between Accounts – Risking Client Relationship

Hi everyone.,I am currently experiencing a critical issue with my ManyChat automation that is causing significant confusion and embarrassment with a high-profile client in Dubai.Here is the situation:During an automation flow intended to promote an offer for a luxury hotel, I am unexpectedly seeing messages related to a completely different business, Adrenaline Fitness Club. This issue has led to an improper user experience, causing the wrong brand name to appear in key customer interactions.This mix-up is quite serious as it is impacting my reputation with the client and could lead to a loss of trust and business. It appears that this problem may be due to a technical issue within ManyChat itself, as all settings were carefully reviewed and confirmed to be correct.I would greatly appreciate your prompt assistance in identifying the cause of this issue and helping me resolve it as quickly as possible. This matter requires urgent attention to avoid further complications with the client.

172
Riyad Samer
onflick
onflick
asked in General Q&A
WhatsApp + ManyChat Issue – False Facebook Block Error

Hi everyone, I’d really appreciate some help 🙏I’m trying to connect my WhatsApp account to ManyChat, but I keep getting an error saying that my Facebook account is blocked.I double-checked — my Facebook account is not blocked, everything looks fine in both Facebook and Business Manager.I can’t figure out where the issue is, how to connect it properly, or even how to reach ManyChat support directly.If anyone has dealt with this before or knows what to do — I’d really appreciate your guidance.Thanks in advance! 🙏

101
Fabio Gaulke
Leonardo Lacerda
Leonardo Lacerda
asked in General Q&A
How to setting sales and upsells in chat after integrate stripe account

I connect my stripe account into Manychat, but i can't find where i configure sales and upsells at the automatics flows 

111
rogerioaraujo
Steven
Steven
asked in General Q&A
WhatsApp Flows

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

2473
CBA
blessingkp13
blessingkp13
asked in General Q&A
Triggers to new flows

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

497
rogerioaraujo
Rachko
RachkoUp-and-Comer
asked in General Q&A
Automation doesn't work on button click

Hello,when someone comments on my video, manychat sends him a message with a button to continue the chat.After clicking the button, nothing happens. for months it has worked and now it stopped working on all of the automations.Please help, thanks :)

33615
mareks.media
rinchen
rinchenUp-and-Comer
asked in General Q&A
Not All Tagged Users Are Receiving Broadcasts

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

223
Gustavo Boregio
egawab
egawabUp-and-Comer
asked in General Q&A
importing old chats

Hello,I have an 8 years old business page with tens of thousands of previous inbox chats, is it possible to import them to many chat?

221
rogerioaraujo
egawab
egawabUp-and-Comer
asked in General Q&A
manychat whatsapp verification

Hello, I bought the temp WhatsApp number through many chat , but don't know how to receive the verification code while connecting Facebook! 

152
egawab
iHawe
iHawe
asked in General Q&A
You've reached the maximum number of ad accounts associated with this Business Manager account.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

171
Fabio Gaulke
ismoilahmad
ismoilahmad
asked in General Q&A
Instagram Comments Automations Not Sending [Please Help]

Hello, the automated comments in my chat are not working. What can I do to solve this problem?

211
Fabio Gaulke
JulioHerrmann
JulioHerrmannUp-and-Comer
asked in General Q&A
Trouble with google sheets "Get row by value" function

I have been working on an automation with Manychat ffor a whileBut now I got a problem with syncing information from Google Sheets: When I use the “Get For by Value” function, it doesn’t save the imports I have to make.In the past, I was able to do it, but it has been at least week since it doesn’t work at all: I am exemplifying under here:I choose the spreadsheet, lookup, etc as usual. But once I click on “save”, when I come back, the information on which info manychat should get from the sheet, gets cleaned as if I haven’t selected anything before  Am I doing something wrong? Is it a problem on Manychat platform? 

71
Fabio Gaulke
webmarketingcreations
webmarketingcreationsUp-and-Comer
asked in General Q&A
I need help with clients accounts

Quiero ofrecer el servicio de ManyChat para empresas. Según tengo entendido, ellos tendrían que crear una cuenta en ManyChat y añadirme como administrador, pero no sé cómo hacerlo. Además, me gustaría encargarme del pago de la suscripción de ManyChat. ¿Sería esto posible? Si alguien me puede explicar cómo hacerlo, se lo agradecería mucho.Gracias por la ayuda. I want to offer ManyChat services to businesses. As far as I understand, they would need to create a ManyChat account and add me as an administrator, but I'm not sure how they would do that. I’d also like to handle the payment for the ManyChat subscription. Would that be possible? If someone could explain how to do it, I’d really appreciate it.Thanks for the help!

262
webmarketingcreations
makeupgoldie
makeupgoldie
asked in General Q&A
my automations arent working

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

111
Fabio Gaulke
Karan786
Karan786Up-and-Comer
asked in General Q&A
Why my Manychat account is showing  Whatsapp channel was turned off

Why my Manychat account is showing Whatsapp channel was turned off

101
Fabio Gaulke
dominicalderon
dominicalderon
asked in General Q&A
HELP: Buttons doesn't proceed to the link

Hi. This is happening for three days now. Using FB messenger for my automations. The buttons work when I'm clicking it from the business suite page, but on the customer's end everyone of them claim link is not appearing. I confirmed that my links doesn't work well. In fact it perfectly fine the previous months and I haven't changed configuration since. I checked all aspects, status, and it seems eveything should work as it suppose to. No problem in my settings and payment. Buttons which contains link cannot be accessed by customers. Nothing happens when they click the button.

131
Fabio Gaulke
K
KaioInovacao
asked in General Q&A
Manychat don't save associated Manychat Data to Google Column Titles on "Get Row By Value" Google Sheets Integration

Hello everyone!I’m new to the community and have been studying how to develop an omnichannel chatbot for the company I work for. I had previously tested a simpler tool but quickly realized the potential of Manychat to centralize and replace almost all of the company's marketing solutions.I’ve been exploring the platform for a few days now and making adjustments for the new bot. However, I’ve encountered some challenges. First, the lack of a field to use equations or code for handling variables, as I was able to do in the platform I used before. From what I understand, this has to be handled via API instead.But now I’m stuck on another issue. I use Google Sheets as a temporary database to retrieve old orders or product recommendations for personalized orders.When trying to use the "Get Row By Value" feature specifically, the fields where I match the Google Column Titles with Manychat Data are not saved when I click Save. When I reopen it, I see the same fields filled in as before, but a

571
JulioHerrmann
James97
James97Up-and-Comer
asked in General Q&A
WhatsApp Template

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

344
rodrigo_silvano
turgunbek
turgunbekChat Surfer
asked in General Q&A
team member

hi. team member is it free?does it not add money depending on the added person?

131
rogerioaraujo
closet-librarian
closet-librarianUp-and-Comer
asked in General Q&A
Conversation with contact not appearing in live chat

Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”

181
rogerioaraujo
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