Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,689 Topics
  • 7,714 Replies
3690 Topics
Rimsha Arshad
Rimsha Arshad
posted in General Q&A
Troubleshooting + Questions Regarding Agency Program and Missing Features

Hi Manychat Community,  My name is Rimsha, and I’ve been actively working with ManyChat since 2021. I currently manage over 30+ clients on Pro accounts and am a Top-Rated freelancer on platforms like Upwork, specializing exclusively in ManyChat. With a 100% job success score, over 50 completed ManyChat projects, and countless satisfied clients, I regularly recommend and onboard new customers to ManyChat as part of my services. I do have a few concerns regarding the Agency Program and some other ManyChat features that I’d like to clarify.Given my long-term contribution and loyalty to the platform, I was surprised to find that:I do not have access to the Agency Program in my profile settings The Live Support feature is also missing from my accountCould you please help me understand:Why these features are not currently available on my profile, and what caused this issue? When I can expect access to both the Agency Program and Live Support features?Additionally, I have a question regarding

251
Raquel C
Manychat Team Member
lookatthisgraf
lookatthisgraf
asked in General Q&A
Accidentally gave wrong keyword for auto-dm link, over 200 commenters didn't receive DM; is it possible to fix this?

I made a post for my company telling people about a live debate coming up on Sunday. I told people to comment “DEBATE” to get a link in their DMs to the livestream. But then while setting up the automation I brainfarted and made the keyword “WATCH” instead. I fixed the keyword when I noticed the mistake several hours later, but over 200 people commented the incorrect keyword before I noticed. None of them got a DM. Is there any way I can get the link to all those people’s DMs without manually going through all 200+ of them and sending the same DM over and over?

121
Gustavo Boregio
Gambull
Gambull
asked in General Q&A
Manychat Ad message

Hello. so im using free version of manychat and whenever i start chatbot it also starts sending a single massage with advertising manychat (like this:Automation powered by Manychat 🐙)if i subscribe to premium version of it will i still get that ad message from chatbots?

31
Gustavo Boregio
Paola Quezada
Paola Quezada
asked in General Q&A
Tag Failed migration CUF to SUF

HELP!!! Has anyone had this problem? On May 15th, this tag Failed migration CUF to SUF 15/05/2025 12:08 was automatically added by the system to some chats, but I don’t know what it means. Since that date, I’ve been facing some issues: according to the filters in ManyChat, I’ve been receiving the usual number of chats (around 800), but the agents are receiving far fewer (only 20–30 per day). I’ve checked the Unassigned and Closed folders for the missing chats, but they’re not there. Where else could those chats be?

141
Gustavo Boregio
FaisalRathor
FaisalRathorUp-and-Comer
asked in General Q&A
Running Javascript within Manychat

Dear ManyChat Support Team,I hope you're doing well.I would like to ask if ManyChat currently offers a built-in option to add an action that allows us to run JavaScript code directly within a flow. If not, is the recommended approach to use an HTTP request to call an external service in order to perform custom logic or data manipulation?I’m currently on the Pro plan and looking for the most efficient way to handle dynamic content and logic inside ManyChat.Looking forward to your guidance.Best regards,Faisal Rathor

61
Gustavo Boregio
bynateswann
bynateswann
asked in General Q&A
Unable to use DM-links Automation on Free Plan

Hello!Manychat seems to be prompting me to upgrade to a Pro Plan (I’m currently on the free plan) in order to use DM-Link automation. I have 4 DM link automations set up right now for 4 of my posts, however, to add a 5th, it’s asking me to upgrade to Pro. I was under the impression this was available on the free plan (correct me if I’m wrong). And as far as I’m aware, I haven’t reached the contacts threshold or enabled in any other pro features to trigger it.It’s all a bit confusing, so I’d love if anyone can give some insight into what it could be. Thank you!  

91
rodrigo_silvano
Fatimaa
FatimaaUp-and-Comer
posted in General Q&A
Functional Support team

Please make sure that you have a functional support team because my automations are not working for over 24 hours now and there is no help from your part no matter how many messages I send

130
Fatimaa
home_is_my_happyplace
home_is_my_happyplaceUp-and-Comer
asked in General Q&A
automation taking people right back to the post instead of sendi g link like i set up!

i refreshed permissions and manychat automation is not sending link i set up with a particular comment. it sends the commenter right back to the post they commented on to get the link! They do receive a message from me but it’s the original picture they commented on!

50
home_is_my_happyplace
Zelda
ZeldaUp-and-Comer
asked in General Q&A
Set up a Make webhook in Manychat

Hey there, I’m trying to setup a Make webhook in Manychat to send emails and first names to my Kajabi email list. I am running into an issue in Manychat with ‘invalid JSON’. I’ve spent HOURS trying to resolve this and am getting nowhere. Please see screenshots of the Action setup.I would be so grateful if someone could please help me fix this error.Thank you!Zelda Edit Request Body setup Edit Request Header setupThe flow setup 

536
Zelda
PassiveIncomeExplorer
PassiveIncomeExplorer
posted in General Q&A
ManyChat links not working

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

115326
M
ChatBot_Andriy
ChatBot_Andriy
asked in General Q&A
Активне посилання

Доброго дня! Скажіть будь-ласка як зробити посилання активним в тексті повідомлення, щоб за ним можна було перейти по кліку на нього? Посилання виглядає ось так: https://t.me/magazin_iphone_bot  В самому блоці в Manychat посилання виглядає як активне, але коли приходить в повідомленнях в ТікТок від бота, то воно не активне En: Good afternoon!Please tell me how to make the link active in the message text so that you can click on it? The link looks like this: https://t.me/magazin_iphone_botIn the block itself in Manychat, the link looks active, but when it comes in messages in TikTok from the bot, it is not active

90
ChatBot_Andriy
Bill1
Bill1
asked in General Q&A
Can't connect my Instagram

Hi! Appreciate your help. Cant connect many chat to Instagram even after I enabled the future activity of meta. I still get this error: OAuthException: Your account's future activity history off Meta technologies is currently turned off for this application. Please visit account center to change it.

130
Bill1
rinchen
rinchenUp-and-Comer
asked in General Q&A
Not All Tagged Users Are Receiving Broadcasts

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

354
JangirRahul
Hodaya osadon
Hodaya osadonUp-and-Comer
posted in General Q&A
בעיה טכנית - technical issues

I want to start Manychat and automation on my Instagram and this is the page. It show me👇 Show me like it there is error. Please help me what to do. Someone know this problemאני רוצה לחבר את האינסטגרם אבל זה מראה לי שגיאה

324
rodrigo_silvano
KMZ
KMZ
asked in General Q&A
I cant find my recent Stories

I’m trying to use auto reply to my stories but i can't find my recent stories idk why so anyone knows how i can find my recent stories 

111
rodrigo_silvano
devries.devon
devries.devon
asked in General Q&A
automating new flow creation

Hi all—hoping someone here has tackled something similar or can steer me in the right direction. I’m trying to build an automated reposting and messaging agent for my wife’s affiliate videos using Make, Manychat, and a few AI tools.Here’s the setup: My wife creates ~5 TikTok videos per day, each promoting one product from the beauty/health space. Each TikTok video includes a link to the TikTok Shop product.  We have begun cross-posting to Instagram reels and want to set up a comment-to-DM link automation for these videos, to route the commentors to the TikTok shop product affiliate link Here is the problem:She has thousands of videos, reviewing hundreds of products (meaning hundreds of affiliate links).  Each video comment has a unique codeword and affiliate link Setting up a new automation for each of these manually would take yearsThe goal:I have an Airtable sheet that lists each Instagram Post ID, Product Name, Keyword, and cooresponding Affiliate link.  For example, when someon

111
Gustavo Boregio
Ruslan
Ruslan
asked in General Q&A
Problem with subscribers and downgrade plan

Hello, namaste ♥I'm having an issue with Manychat,The problem is: I was being charged $125 because I had nearly 20,000 subscribers.However, those subscribers are not necessary for me, so I deleted most of them.Now I have only about 6,000 subscribers, and I’m unable to delete any more — I need help with that. The last 6000 subs doesnt appear on the list anymore.Another issue is that I can’t downgrade my plan, so I had to cancel it entirely.Now I feel stuck, because I can’t reach support and I don’t know what else to do.Can you please help me solve this situation?Unfortunately, I haven’t been able to get in touch with anyone from the team or support.Thank you so much!

130
Ruslan
MikaK
MikaKUp-and-Comer
posted in General Q&A
Vendor for security check at company

Hello, My company needs me to have the contact information (name and email) of a vendor so that we can use ManyChat for our large company. Is there anyone that I can place this for, otherwise we can not use the product.

102
MikaK
sebravo
sebravo
asked in General Q&A
Mensajes desde ManyChat no llegan al cliente (Coexistencia WhatsApp BETA)

Hola, a todos!!Tengo integrado mi número de WhatsApp Business con ManyChat utilizando la modalidad Coexistencia (BETA). Mi objetivo es poder ver y responder los mensajes tanto desde la app de WhatsApp Business como desde ManyChat.Actualmente, el sistema funciona a medias:✅ Puedo recibir mensajes en ambas plataformas (app y ManyChat).✅ Los flujos de automatización se activan correctamente al recibir un mensaje.🚫 Sin embargo, los mensajes enviados desde ManyChat no se reflejan en la app de WhatsApp Business, ni los ve la persona que inició la conversación. Es decir: El flujo se activa (ver imagen adjunta), pero los mensajes automatizados no llegan al cliente. Tampoco puedo enviar mensajes manuales desde el panel de live chat en ManyChat. Solo el mensaje original enviado desde la app aparece correctamente (marcado en azul en la imagen), pero los mensajes enviados desde ManyChat (marcados en rojo) no llegan al cliente ni quedan registrados en la app. ¿Podrían ayudarme a entender qué e

242
albertosiles
DesertLilyBilingualSpeech
DesertLilyBilingualSpeechUp-and-Comer
asked in General Q&A
Contacts

Hello, Just started with ManyChats. I am confused with what a “contact” means. If I have my set audience and followers, and they engage in my content and continue to use various “trigger words” for various automation replies, will each time they “trigger” count as a new contact, or do they get stored as a saved contact that does not affect the 500-1000 free contacts you get with the first subscription tier. I can’t seem to find an answer to this in the FAQ. Thank you, Luci 

392
DesertLilyBilingualSpeech
Eazy-visa
Eazy-visa
asked in General Q&A
Demande de libération de mon numéro WhatsApp

Bonjour,J’ai utilisé mon numéro WhatsApp avec ManyChat, mais j’ai récemment supprimé mon compte ManyChat. Je souhaiterais récupérer l’usage complet de mon numéro WhatsApp, cependant il semble toujours lié à ManyChat.Pourriez-vous, s’il vous plaît, m’indiquer la procédure à suivre pour libérer mon numéro de votre plateforme afin que je puisse le réutiliser normalement sur WhatsApp ?Je vous remercie par avance pour votre aide et votre retour rapide.

141
rogerioaraujo
HYD CRB
HYD CRB
posted in General Q&A
Does anyone used Full Contact Data variable in dynamic block callback?

Does anyone used Full Contact Data variable in dynamic block callback? i tried and it was not working with {{full_contact_data}} and giving error when we use variable {{subscriber_data}}

71
Gustavo Boregio
Tylerwantscoffee
Tylerwantscoffee
asked in General Q&A
Not able to use the buy button

I am getting the notification: The server isn't feeling super-duper error 500 many chat when I press the buy button in the test flow. How do I fix this or is it a ManyChat issue?

141
Gustavo Boregio
Zindagiwithpriti
ZindagiwithpritiUp-and-Comer
asked in General Q&A
Auto Link DM from comment not working

I’ve created the automation from the account. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel.No reply on my comment & DM is coming.Pls help

964
Fabio Gaulke
mam1362
mam1362
posted in General Q&A
Facebook account disabled

My facebook account was disabled therefore I can’t log into many chat any longer. I did make my daughter admin of my page before it was disabled. I created a many chat account under her page and it did recognize my page but won’t let me manage it from her account unless I give her permission from my manychat account which I can’t log into. how do I resolve this?  

81
Fabio Gaulke
Community Terms & ConditionsCookie settings