General Q&A

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

I’m trying to figure out if there’s any way to obtain a WhatsApp user’s geolocation using Manychat.At the moment, the only user-related data I can access is the last input message, so even if the user sends their location via WhatsApp, I’m not able to capture or process it as structured data.I also considered an alternative approach where the user manually sends their exact address, and then consuming an external geolocation API (Google Maps, Mapbox, etc.) to resolve coordinates. However, before going that route, I wanted to ask: Does Manychat provide any native way to capture WhatsApp location data? Is there any workaround, integration, or custom development approach that could make this possible? Any insights, experiences, or ideas would be greatly appreciated. Thanks in advance! 🙌

When I signed up to Manychat a few days ago, it was automatically messaging my new followers but it stopped for the past couple days. What’s going on? I’ve paid for the pro version and everything

I have started a new follower automation and everything says active but it’s not been working. Anything I’m missing on this one?

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!

Is there a way to keep track of the Post ID that someone commented on with IG or FB?  I am always wondering what posts are actually getting the most people involved but I don’t have the data point to do so!

I noticed that there are times when the Get Updates button to subscribe to a Messenger list does not trigger or show up even though it’s part of my flow.Is this a bug or is there a limit for Get Updates button to only show once (for example) in every 24 hours for a contact? 

 I have created the Many chat account, but it doesnt seem to be linking to my Instagram page. I have created 2 automations but they are not showing on my Instagram page. Can someone help please thanks 

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

Hello there!I’m experiencing an issue with my Instagram keyword-based automations.For several weeks now, my automations triggered by comment keywords are not working anymore, or only very rarely.Users comment the correct keyword under my posts, but the automation often does not trigger at all and no DM is sent.This happens across multiple posts and flows, even though everything is correctly set up and used to work before.I don’t understand why this is happening and would like to know: Is this a known issue or limitation? Has there been a recent change related to Instagram or Meta’s API? Is there anything I can do to fix or stabilize this behavior? Thanks in advance for your help,Riyadh 

I have a question about how ManyChat counts contacts.I receive a large number of replies to my Instagram stories, but most of them are not sales-related and do not trigger any automation. However, ManyChat is still counting these people as new contacts.My question is:Does ManyChat count every person I interact with manually as a contact, even if no automation is triggered, or are contacts only counted when ManyChat sends an automated message or interacts automatically?I want to understand whether contacts are counted based on any interaction, or only when an automation is actually executed.

Hey everyone.I’m running into an issue where within my automation, I’m trying to send two external request to my GoHighLevel account, and no matter what I do, the second one will not fire.I have tried moving it, putting it behind a time delay, even switching to a second request URL with a separate webhook URL from GoHighLevel.No luck at all.Does anyone have any idea what might be going on or what the solution might be?Thanks in advance!Justyn

Post content:Hi everyone,I’m running into an intermittent delivery issue with ManyChat API and would really appreciate some insights from the community or the ManyChat team.Setup Platform: Facebook Messenger API used: POST /fb/sending/sendContent Message type: Image + text + quick reply API is called from n8n HTTP response from ManyChat: success / 200 OK Subscriber ID is valid and active The issue In the morning, everything works perfectly: Flow runs smoothly API sends messages successfully Users receive image + text as expected However, in the evening, delivery becomes unreliable:

Hi there, Manychatters! Quick question! Is it possible to connect two Instagram accounts under one ManyChat account?

Hello! All incoming Instagram contacts are displayed as “Unknown Contact” in ManyChat, even after reconnecting Instagram very recently. The bot receives messages and shows the status as “Subscribed”, but the Instagram User ID is not passed, so every user remains “Unknown Contact”. Every new DM from Instagram appears as Unknown Contact. No username, no profile picture, no IG user data. Conditions “Follows your account” always return false. The issue persists even when testing from different Instagram accounts (non-admin accounts). Instagram was connected to ManyChat today, but the problem continues. What I’ve done already: Reconnected Instagram to ManyChat Tested with 3 IG accounts Verified permissions

Hi, What is going on with the new pricing structure?It’s confusing, previously you paid for active contacts within your account and these accumulated.Now its based on the number of contacts who are engaged during that monthly billing period? Is that correct.That may work out cheaper for some but the cost per contact is substantially higher.Previously you had a pricing calculator (slider) but that's now been removed.Am I seeing this correctly??

It just stopped working. How it was: a person comments on reel, gets reply, then gets dm, clicks button - subscription check - gets a link. Now only already following and having chat with me before get normal dm after reply on comment. Other people don't get dm and they ask me to send again because they don't see anything. Meanwile what I see - "You messaged ____ sbout a comment they made on your post" then nothing and "You can send one message in this request. Once they accept, you can send more messages"Why I and people don't see dm,? It worked before perfectly! I already renewed everything.

I set up automations and added them to a sequence once they finished the automation.Why do the automations say "stopped" if i never stopped them. I also don't see the option to turn them back on.

I published a post yesterday and set up a ManyChat automation so that when someone comments with a specific keyword, they should receive a DM and a public reply on the Post .However, I checked earlier today and the automation isn’t firing. There were two additional people who commented with the keyword, but they didn’t receive either the DM or the public reply.I’ve already tried: Refreshing permissions Creating a new copy of the automation Logging out and back in Confirming the automation is live None of these have fixed the issue. Has anyone experienced this before or knows what else I can check? I have already submit the support ticket and they’re not getting back to me!!  

My card is working and active. I have made payments to manychat using the same card for the previosu months as well but since yesterday - even though i renew subscription (pay with link and pay without link - tried both methods), it processes the card successfully only to bring me back on the dashboard page and there i see the renew subscription message again. No error, no payment failed, no card declined message -  just shows me the the renew subscription message box again. This is a business critical issue for me - need this enabled so that i can set my workflows live. Notw: i have used the same card to make payments for the previosu month as welland i have followed the instructions in this link as well - “https://help.manychat.com/hc/en-us/articles/15404249418524-Payment-issues-for-Manychat-u

HiI have set up a ManyChat automation for Instagram that if a person comments on any post, reel or story that they will receive a message and a link to a downloadable.The automation is working on some posts but not the main post that has the call to action for my followers.I have set up the automation again for that specific post and it is still not working.I have refreshed permissions but don’t think that is the issue as the automation is working on other posts just not the specific post I would like it to work for. 

Hey there,looking for a solution. Our keywords are randomly working, and I can't figure out what the problem is.For example, an automation is set to:User comments on your Post or ReelAll Posts or ReelsSpecific KeywordsComments include these Keywords:COBSCobsThis one did not trigger: COBS 😍These triggered: COBS, CobsIs really the emoji the problem? Because with another automation and trigger, it worked with the emoji. Someone used this READERINFO 🪐 and it worked.Thank you

How are doing follow ups with this 24h restriction?People are all the time in their phones not emails so i want to nurture AND CONVERT THEM INSIDE MANYCHAT and this happens every 3 days at first then every 5 daysCan you share how are you doing so or template that i can use Thank you