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General Q&A

Any questions you have about using Manychat.

  • 4,213 Topics
  • 9,121 Replies
4213 Topics
miguelnf
miguelnfUp-and-Comer
asked in General Q&A
delete whatsapp message

Is there any way to delete or edit a wrongly sent message in WhatsApp Live Chat?

482
misao
Waynem13
Waynem13Chat Surfer
asked in General Q&A
How to access and save images uploaded by user?

Hi, I’m building a service booking automation for a local Ford dealership on Whatsapp.As part of the booking process, the dealership requires users to upload a picture of their vehicle registration disk which contains useful identifying information about their vehicle (VIN Number, Registration Number etc). Allowing uers to upload this images saves them typing out numerous numbers and minimises the possibility for mistyping etc.I’ve added a flow in the automation where users are able to upload an image from their mobile device, and this works 100% (from the user’s side) BUT I can’t find any trace of these images once the user completes the flow and the conversation is closed.I can’t find a way to save the image as a user field, in fact, there’s no sign of the uploaded image anywhere. Any ideas 🤷🏻 Thanks,Wayne  

111112
nationalpress
Isaact
Isaact
asked in General Q&A
API Issue: sendContent returns status: success, but Instagram Image Message Is Not Delivered

Hi ManyChat Community,I'm facing a strange issue with the /fb/sending/sendContent API endpoint for my Instagram account, and I'm hoping someone here might have some insight.The Goal: I have an n8n workflow that, once a user completes a process, sends them 3 images via Instagram DM.The Problem: My n8n workflow calls the sendContent endpoint. The API call is successful every time and returns a 200 OK with the body {"status":"success"}. However, the images are never delivered to the user in their Instagram DM. The message just silently fails after being accepted by the API.Here is a summary of my debugging so far: The API Call is Correct: The request is sent via POST and receives a status: success response from ManyChat, so the connection, authentication, and request format seem to be correct. The Instagram Channel is Active: My Instagram channel is active in Settings → Channels. The conversational part of my bot works perfectly; it can receive messages from users and reply instantly. T

281
rogerioaraujo
pedro.ezequiel.acpo
pedro.ezequiel.acpoUp-and-Comer
asked in General Q&A
[Help] How to segment Instagram users going to WhatsApp in different campaigns?

Hi everyone, I’m struggling with a segmentation issue and wondering if anyone has found a workaround for this.Here’s the situation: I have a campaign where the user comments on an Instagram video, receives an automated DM, and in that DM I send them the WhatsApp link (our official campaign number) so they can register and receive information about a launch. The problem: this same WhatsApp number is also used for other parallel campaigns. I need each user to get different content depending on the campaign they came from. I can’t use another phone number, and I also don’t want to add an extra step asking “What’s your interest: X or Y?” In ManyChat, WhatsApp link-based segmentation only works if the user sends exactly the pre-filled keyword. But many users delete the pre-filled message and type something else, which breaks the automation. Also, I can’t identify that the user coming from Instagram is the same one who entered through WhatsApp, since ManyChat treats them as differe

161
rogerioaraujo
pedroodorize
pedroodorizeUp-and-Comer
asked in General Q&A
Text cursor jumps to the end of the text in the text field

I have a strange problem - when I fix something in the middle of the text in the text field, cursor randomly jumps to the end of the field/existing text. How do I fix this?

434
kcannick
samar
samarChannel Explorer
asked in General Q&A
WooCommerce & ManyChat Integration Questions

Hello everyone,Quick question — is there a way to integrate WooCommerce with ManyChat? Actually, I want to send order confirmations, request a Google review if the order is delivered, and send a happy customer a text to review. If not, I want to direct them to talk to a human using Manychat on whatsapp.Secondly, how can I save contact information from WooCommerce to ManyChat? I’m looking for a smooth process so everything works automatically without manual input.Thank you,Samar Abbas

325
Gustavo Boregio
josip
josipUp-and-Comer
asked in General Q&A
How to send custom voice notes (or .MOV) files on IG using the API

Hi,I am trying to figure out how to send voice messages or basically sound of any type, that will then appear as voice note in the chat. I dont want to send it as a separate file because that then ruins everything. In the documentation they say that it needs to be hosted somewhere, but i can’t figure it out?

285
Gustavo Boregio
mwdigital
mwdigital
asked in General Q&A
Metrify leads messenger

Hello everyone, good morning, I would like to know if I can campaign for a messenger funnel and be able to measure this within META ADS? 

80
mwdigital
Kmdebs
Kmdebs
posted in General Q&A
Can't connect my instagram account

I’m trying to connect my Instagram account to ManyChat. When I connect it, it says it’s already linked to another account. But when I check on Instagram, it’s linked to exactly the account I’m trying to connect. So, if I remove the ManyChat app, all the information disappears. But when I try to connect it again, the ManyChat information appears again on my Instagram. In other words, it’s the same account I’m on, but it still won’t let me access it.  

252
Fabio Gaulke
M
Mitosi10
posted in General Q&A
issue with the “Greeting text” feature on Messenger

I’m having an issue with the “Greeting text” feature on Messenger. I set everything up, checked the preview, and saved it, but it doesn’t show up in Messenger (on both desktop and mobile). The “refresh permission” option also doesn’t work. I contacted support but haven’t received a reply. How can I fix this?

253
Fabio Gaulke
City of stars
City of stars
asked in General Q&A
telegram bot condition

how can I build a Telegram bot using ManyChat and Make.com :When a user clicks Start, the bot checks if they are subscribed to a specific Telegram channel.If they are subscribed → they can continue using the bot.If they are not subscribed → the bot sends them a message with the channel link and only allows access after they subscribe.

131
Fabio Gaulke
ML2025gv
ML2025gvUp-and-Comer
asked in General Q&A
How I can delete a trigger?

I want to delete the 2 disabled ones, but I can’t seem to understand how to delete them 

174
ML2025gv
Steph1414141411
Steph1414141411Up-and-Comer
asked in General Q&A
Instagram story sticker tap problem

Hiya guys. I would like to set up an automation when someone clicks the emoji stick in my stories. But when I go to set it up in Manychat, if I say “click on a specific story” it only shows my first instagram story, not the following ones afterwards (which is where my stick is, on the 4th story, not the first). Is there a way to change this, or is the only option to do it on the first story? TIA

152
Steph1414141411
Valentina Gatica
Valentina GaticaUp-and-Comer
asked in General Q&A
La automatización no responde a los comentarios de anuncios

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

1842
Santo302
Missviva
MissvivaUp-and-Comer
posted in General Q&A
trouble connecting Manychat to my IG

Hi, how can I contact help center directly?I have trouble connecting Manychat to my IG. Thanks

415
rodrigo_silvano
AncaMaria
AncaMariaUp-and-Comer
asked in General Q&A
How to trigger only a comment reply + like without sending a private message

Hi everyone,I’m using ManyChat on my Facebook page. Normally, when a trigger keyword is detected in a comment, ManyChat replies to the comment and then sends a private message.However, I want to set it up so that it only: Replies to the comment (publicly) Likes the comment …and does not send any private message to the user.Is this possible in ManyChat, and if so, how can I configure it?Thanks in advance!

241
AncaMaria
AncaMaria
AncaMariaUp-and-Comer
asked in General Q&A
Can ManyChat automatically post comments on my new Facebook posts?

Hi everyone,I’m wondering if ManyChat allows me to automatically post a comment under my new Facebook posts.For example:If I publish a post about the polar bear, a few minutes later ManyChat would post a comment like: "Have you ever seen a polar bear? Where?"Additionally, I’m curious if there’s a way to connect ManyChat with OpenAI so that these comment questions could be generated automatically based on the post content.Is this possible with ManyChat, or would I need an external integration to achieve it?Thanks!

131
Gustavo Boregio
LovelyIrishAlan
LovelyIrishAlanUp-and-Comer
asked in General Q&A
If I actively keep my Contact list under 500, will that keep me at the $15 Pro Tier?

Hey! TLDR: If I actively keep my Contact list under 500, will that keep me at the $15 Pro Tier?Have been testing and now using ManyChat’s automation in a way that is perhaps a little different from the traditional “Comment “X” and I’ll send you my Ebook” approach. I run social media for a video game where we use deeplinks in pretty much all of our posts to drive DAU to our game from our social channels. I’ve been using ManyChat’s automation features to drive engagement by asking user to comment “X” and our official account replies directly to their comment with a deep link. I run these for 3 days and then turn off the automation. We were doing it on a small scale at first so didn’t need to worry about contact limits at the time. Eventually switched to PRO and had no issues the first month at all. Month 2, we did a few campaigns and I guess this took me over the tier limit and ended up paying $30 as opposed to $15 the month before. Not a big deal tbh but after watching the video here, I

253
LovelyIrishAlan
Waled ELSAMAN
Waled ELSAMAN
posted in General Q&A
رساله

 مرحباً {{first_name}}! 👋 يسعدنا تواصلك معنا. كيفيمكننا مساعدتك اليوم؟

30
Waled ELSAMAN
Tangi
TangiUp-and-Comer
asked in General Q&A
Unable to Add Captions on Instagram Posts After Disconnecting ManyChat – Please Assist

Hi,I hope you’re all well. I’m writing from Guayaquil, Ecuador.Recently, I connected my company’s Instagram account to the ManyChat platform to automate messages. Since then, I have been unable to add captions to any posts, reels, or collaborations. The caption field simply doesn’t allow me to edit with an error message.After noticing the problem, I took the following steps: Removed the ManyChat connection from Instagram. Deleted the ManyChat integration and permissions from Facebook/Meta Business Suite. Tried posting from multiple devices (iPhone, Android, and computer). Contacted Meta support and verified that no applications are currently connected to the Instagram account. Despite all this, the issue persists, and I still cannot add captions to any type of post.Could you please help me resolve this? I would greatly appreciate any assistance or guidance you can provide.Thank you very much!

284
Tangi
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
My automation is running but it is not sending anything out

Please help, my automation says it is running but it is not sending anything out, it does show up as send but it isnt sending out  

192
AwaisToor
Samuel
SamuelUp-and-Comer
asked in General Q&A
Replace 6 Tags with the one core tag

Hi I want to ask you I am collecting emails from people, I used to set different tags on different leadmagnets, but now I have an issue with the condition that will check if people gave me their email once.  What I wan to do is that I have 6 tags created and I want to add all the contacts from these tags to one core tag, that would be “GAVE EMAIL” then I can setup condition for email checking easily.  Can someone give me advice how to do it ?  Thank you.

122
AwaisToor
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Cant find integrations under Settings (with the ProVersion)

Why is the Integration field not in our Extension tab? We do have the ProVersion. I want to integrate Google Docs. Thanks!

224
Gustavo Boregio
Felipe Salmona
Felipe SalmonaUp-and-Comer
posted in General Q&A
❗URGENT: Instagram account @clubesmartshoot stuck in another workspace –no support response

Hi ManyChat team and community,I’m Felipe from Social Lab Creative. I’m currently trying to connect the official Instagram account @clubesmartshoot to our ManyChat workspace, but I’m constantly getting the message:“This Instagram account is already connected to another workspace.”Over the past week, I’ve taken all necessary steps to remove the previous connection:✅ Removed the ManyChat integration from Meta Business Suite✅ Removed the app from Instagram’s authorized apps✅ Revoked permissions from Facebook Business Settings✅ Cleared caches, tried different browsers and devices✅ Created two support tickets (#356460 and #357340) — no replies after 5 days✅ Tried email contact and support chat, but the conversation closes automatically with no agent responseWe urgently need to connect this IG account to launch automated DMs tied to a campaign with paid traffic, and we’re blocked from executing critical flows.This is the ONLY official Instagram account used by our brand and there is no reaso

233
Raquel C
Manychat Team Member
coachtijanadaly
coachtijanadalyUp-and-Comer
posted in General Q&A
Automation not working after refresh

Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response. The automation is on and pointing to the right post. Any advice? https://www.instagram.com/reel/DKfEhWsAjBL/

643
rodrigo_silvano
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