General Q&A

Does anyone know how I do this? I just keep going round and round in circles on the platforms logging onto my instagram trying to update my account but them nothing happens?? 

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

hi everyone, is there a way to extract whatsapp number from my whatsapp contact on many chat rather than manually taking it? hope someone gives me clear answer and thy why to do it 

Why does the auto-message to follower feature use a different font and require a button at the bottom? It doesn't look like a natural message, and because it appears automated, the response rates(double tap like) are quite low. I usually send these messages manually myself. It takes a bit more effort, but the response rate is much higher. While this new feature saves some time, it makes the greeting feel less personal and less like it was sent by a real person. Is it possible for us to change these?For example, can we at least have an option to remove the button at the bottom. Otherwise, it looks exactly like an automated system message and comes across as really insincere.

I have followed the automation setup properly, tested it on ManyChat and IG settings and it seems to work.  I have several word trigger comments on my post, but almost 24 hours later none of the conversation automations have triggered.  When I tested it through IG and input the code given, it actually worked from my personal IG to my business IG.  I don’t understand why there is a messaging hangup to my customers?  Any help appreciated. 

Hi everyone! I need help!! I am currently connected to manychat through the “meta Business suite” and I would like to change it to the new unified Instagram onboarding connection. I have been through this problem with the chatbot, but nothing is working.  My goal is to have the “follow to dm” feature.  Has anyone had this issue and been able to solve it? Thanks!

How can I manage labels? Edit, delete…And how do we filter conversations by label?

Hi all, I have created a quiz where I want the ability to remind users to answer the questions if they don’t answer or “drop off”. Currently the set up is this: But when I run through it, if I drop off on the second question, it sends me the reminder message for BOTH questions. So if I’m on question 3, I get it three times etc. I have tried SO MANY THINGS and I can’t get it to work! 

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

Hi everyone! I’m experiencing a strange (but very critical) issue with Instagram integration.• My Instagram business account is connected to my Facebook Page.• I am the Business owner and have full control in Meta Business Manager.• When I try to connect Instagram in Manychat, it says the account is already connected.• However, when I log into Manychat (via Google or Facebook – both show the same profile), my dashboard is completely empty and shows “You don't have a channel”.It looks like the Instagram ID is assigned to an existing Manychat workspace, but that workspace is not visible in my account.I did not create multiple Manychat accounts. I always used the same Google/Facebook login. Has anyone experienced a workspace mapping issue like this?If anyone knows what to do with it, pls help! :)  Thanks in advance. 

 Hello, I need to know if I can message my contacts please, as if not, you need to stop charging for people that I cannot message. At the moment, I can only contact the 317 people, not the 26,000, if there is no way of doing this then I should only be charged for the 317. If there is a solution, please share it, as it is critical for my business.  Thanks 

Help! I’m wanting to trigger a custom flow from one organic content post. 2 pathways with 2 seperate keywords that trigger the flow. I already have the flows built out, I don’t need any suggestions from AI to build these out.Can I implement this without using the AI inside manychat build out or am I missing something?Thanks in advance

Hi there, Facebook just banned my only method of login which is via Facebook login. My Ads and business have been paused for more than 24 hours at this point. I’ve submitted a ticket and emailed to Manychat team but no reply. What should I do?

I set-up this workflow instead of the other comment dm workflow because it doesn’t take two steps to send the link to someone. For some reason, its not working at the moment

Can you please help me with this, I made a flow with an external request from Make, sometimes get the answer messages in my phone sometimes not. For example, if i ask to Gemini “what day is today” it answer correctly but if i ask for another situation that need more characters answer correctly in the response tab inside the configuration of the external request, but this messages not is display in my WhatsApp, it displays the last message.

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above.  I watch several YT video as troubleshoot but none work  Questions:Any settings that i need to do as troubleshoot? Am I missing something? What should I do? Anyone know the solution? 

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

I have a trigger YELLOWSTONE and the URL is correct for that ebook, but manychat keeps sending a completely different URL that goes to the NORTHEAST BUNDLE - which is a completely different thing. I’ve deleted and started over - it still does the exact same thing. It’s the only one (that I know of) out of the 17 I set up yesterday to do this weird switch. Please help.

Can I get Manychat to reply to comments on a facebook PROFILE in other words the profile for me? Or does it have to be a PAGE? Because I just did a live stream from my page and had people comment a specific word to get my free gift and I got about 500 replies! I never expected that. But this is on my profile not my business page

 I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?

buenas tardes, alguien podría indicarme para qué sirve el API de manychat, por favor? c{omo puedo aprovecharlo? gracias

How do I filter conversations using the new tags feature? I want to see only the conversations that have a specific tag. On mobile it’s easy to do this, but on the desktop browser version I can’t find where to apply this filter.

When WhatsApp is linked & Approved on Manychat, does Manychat controls this WABA?That means the WABA is locked to ManyChat's platform and Meta intentionally restricts direct API access to itself directly. Is this is by design? ie. ManyChat manages the API layer on my behalf. I ask this because I’m trying to build a Make workflow to send an HTTP scenario from Google Sheets directly to a WhatsApp number via the META Whatsapp API. (to access it independently, via Meta).  I’m hitting a permission wall over and over again here.Im not successful yet with A below. I want to try B now. SUMMARY:A:  Meta Cloud API — works only if YOU own and control the WABA directly, not through a Tech Provider like ManyChat B:  ManyChat API — works only for existing subscribers, but since ManyChat owns the WABA, this is the correct path for your setup

Hi ,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. Can´t connect again my whatsapp with coexistence. I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from the Meta interface or Manychat settings.Has anyone dealt with this before? Thanks in advance for any help!

Hi! I'm having an issue with the Automation Pause feature and hoping someone can help.The Problem:I have "Pause automations during conversations" set to 3 hours in my Inbox settings, but ManyChat is still sending flows even after a live agent has replied to the contact.My Questions:1. Why is the automation pause not triggering even though the setting is enabled?2. Is the automation pause ONLY triggered when replying through the ManyChat Inbox? If an agent replies directly through Facebook Messenger (outside of ManyChat), will the pause NOT be triggered?3. Is there any way for ManyChat to detect when a reply is sent through Facebook Messenger directly — so it can automatically pause the automation even without using the ManyChat Inbox?What I've observed:In the conversation log, I can see a note that automated replies have been paused temporarily — but the flows still seem to be running regardless.Is the only solution to always reply through the ManyChat Inbox? Or is there a workaround t