General Q&A

It says:‘You can't log in with this Instagram accountTry using a Facebook account that you know is connected to this Instagram account.’ But the Instagram account is connected to the Facebook page that is owned by the Facebook profile. I can see the connection in page settings and also in Meta business suite so I don't know why I'm getting this error. It's frustrating. 

I am looking for the steps to perform the following sequence: 1. User comments a keyword on an IG post/reel2. DM gets sent to collect email3. Email is added to a tag in ConvertKit4. Email also added directly to a sequence in ConvertKitThe baseline instructions from ManyChat for Kit integration is somewhat helpful, but never actually describes how to collect the email & get it integrated into my Kit account

Hi, I am trying to set up a first messaage reply after keyword comment on story/post/reel and inside that message I want to have some copy, a button to click as well as set up a 2 hour delay. Is this even possible?I have found that I need to have the first message ask a quick question, then they click a button so the second message fires and then I can have a delay. But my conversion is dropping off fast after that first message. What is the work around here? Thanks!

Hello community:I want to address an important issue that has been a source of significant frustration over the past few months while using ManyChat to manage WhatsApp conversations.The Current ContextWith Meta's recent changes in managing advertising campaigns, it's now essential to create as many creatives as possible to feed the algorithm. This allows the system to determine which pieces are most relevant to users, generating better results and more conversations.The Main ProblemI've discovered that message tracking through ManyChat does not include information about the conversation's origin. For example: when I configure quick replies within an ad and register them as keywords that trigger specific flows, the system doesn't identify whether the user came from an advertisement or ad campaign.Technical LimitationsTo address this, I'm forced to use the "Click-to-Message" tool, which only allows connecting one ad per element. This is extremely limited, considering that current campaig

Hi!We have connected ManyChat to our WhatsApp Business.We have a question:When we reply to a customer via the ManyChat interface, automation is disabled for 30 minutes and the bot stops sending messages - which is absolutely true.However, when we reply directly via the WhatsApp Business app on the phone (without using ManyChat), the bot continues to reply automatically, as if there was no response from the operator.Please clarify:Is it possible to configure the system so that any response from the operator, including those sent via the WhatsApp Business mobile app, also disables automation in ManyChat?This is crucial for correct communication with customers, since sometimes it is more convenient to reply manually over the phone.We would appreciate advice on setting up or recommendations on how to implement such logic.

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

  I have a working "Follow to DM" automation that sends messages to new  Instagram followers automatically - this works perfectly.  However, I want to trigger these messages via ManyChat API from my own  system instead of the built-in trigger. When I try to send messages via  API, I get an error that the contact is not within the 24-hour messaging  window.  I know there's a specific message tag that allows this (since the  built-in automation works), but I can't find documentation on which tag  to use.  Questions:  1. What message tag should I send with the API request to replicate the     "new follower" trigger behavior?  2. Does the API endpoint need any special parameters to indicate this is     a new follower DM?  3. Are there any limitations when triggering new follower messages via API     vs. the built-in automation?  Current API error: Contact not within 24-hour window  Goal: Send new follower DMs via API with proper message tag  Any help would be appreciated!

  Hey everyone! 👋  I'm building a custom AI bot integration and facing a challenge with conversation history.  **The Problem:**  When launching a new bot for a client who's been using ManyChat for over a year with active conversations, I need  to import their existing message history into my database so the AI bot has context about what was previously  discussed.  **What I Need:**  - Access to the last 100-500 messages per subscriber  - Ideally in chronological order with timestamps  - Both subscriber messages and bot responses  **What I've Found:**  - I know this is possible via the Meta/Facebook API directly  - But I can't find a ManyChat System Field or API endpoint that exposes conversation history  - The `/getSubscriberInfo` endpoint doesn't include message history  **Questions:**  1. Is there a ManyChat API endpoint to retrieve message history for a subscriber?  2. If not, what's the recommended approach - go directly through Meta API?  3. Does anyone have experience pulling his

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Hi Guys, I have recently did everything to set-up the Manychat New Follower message feature. The full workflow has been set-up and in my settings it seems to be connected. However; It is not actually sending out the messages even though it states so. Please see the images below. Any help would be great!  

Hi, i'm running Dark posts Ads since may 2024. Inviting people do type specific key words so they can receive an auto-reply. i just noticed it's not working any more for dark posts (only for posts on my grid). Any one facing the same?

Hello! Normally, I use only one ad for Fb and IG. Since connecting many chat I have to create two separate ads: one for FB and another for IG. This is because Manychat doesn’t connect to both platforms in the same way. This is a huge issue as it doubles my business expenses. Advice on how to mitigate this or get around it? Anyone else figure out a solution around this problem?

Hi,I got different invoices from Manychat but they don’t have my Tax Number on It and I need the invoices with it, how can I ask to get them correct?

Hello, I have reached out to an agent for 2 days straight and no one has responded. I have changed my permissions, refreshed permissions, and tried to set up a dm automation for my FB and IG accounts. They still don’t work. Not sure what else to do other than reach out for more help or find another DM automation platform.

Hi there, I want to set up the automation to welcome new followers, but I do not want to include a button or link such as the existing automation has. I tried to create a new automation from scratch but can’t seem to find a trigger for “new follower”Can you help? 

When I log in to activate the Instagram follow trigger, I log in with Instagram and get this error:You can't log in with this Instagram account.Try using a Facebook account that you know is linked to this Instagram account.

Hi there! I want to use the automation where a user comments a keyword on a post or reel, and manychat sends them a direct message on instagram. However many of the accounts that follow me are private and so i cant direct message them until they direct message me. Can manychat get around that limitations and send a direct message regardless? 

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem.  Flow looks like this:  

My account gets an error once a week saying I can't see other people's followers. I've talked to Meta about this, but they don't know the reason. Could this be related to Manychat? Are there any people who have experienced this before? There are no restrictions on my account.

Hi allMC tells us to setup CAPI so that it connects to an engagement campaign that uses ‘message destinations’https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration MC support has confirmed to me that only engagement campaigns work (not sales or lead campaigns) My problem is that Meta support says that CAPI events will not be used as optimisation signals for an engagement campaign with message destinations (CAPI events will only be used for reporting). See 2 attached screenshotsCan somebody please tell me. Is meta support wrong? Or is it really the case that ManyChat CAPI events do not actually optimise the results of the engagement campaign?

I’m using many chat only for Instagram and I have so far less that 100 followers atm, i’m just starting, my understanting is that below 1K manychat is free, but when trying to set a second automation using same features it prevent me to do it. Just want to know if the free plan allow to do all the automations needed without any restrictions. Thanks

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

The countries that can use coexistence has been updated. Manychat doesn’t show this should I still try to set it up? (From the UK)

When are you going to add carousel element for WhatsApp Templates?

Hey so my sms trigger this was working, but its not working anymore, my account is on trial, also I have done 10dlc and verfied everything, retried after 2 days, still its not working, it was working VOIP messages, but it triggeres but message is not sent, checked twilio the logs are not there for outgoing, anything that can be helpful not sure why? and how do I contact manychat team????