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General Q&A

Any questions you have about using Manychat.

3,852 Topics
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3853 Topics

FloraUp-and-Comer

Urgent: Buttons not showing / not clickable in IG DM after comment trigger – Lead magnet not delivered

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based fallbacks (e.g. user types "YES") – but still, buttons are often not displayed Tested with different accounts and devices Checked Flow Logs – no clear error messag

905

11 days ago

Edern

asked in General Q&A

Quick Replies not showing for users

Found out that instagram quick replies in automations doesn’t seem to work when user is on their desktop using the website, only seems to work on app. is there any work around for this to make it appear on the website as well?

1232

11 days ago

RomyMUp-and-Comer

asked in General Q&A

Is there any solution for quick reply buttons not sending/showing?

I have seen repeated reports & questions regarding buttons not sending / quick replies not working - going as far back as 1y ago. No Manychat support provided other than some vague “reset your permissions” or send link without buttons (not great of you are trying to get emails in platform and have advanced automations with follow ups).Does anyone actually have a plausible explanation and suggested fix? I personally suspect the devices playing a role as Iphone seems to have the most success. Given that Android is far more common globally, you’d think this ranks a bit higher in terms of finding a solution?

11 days ago

Frenchell chanel

asked in General Q&A

i changed my name on IG

i changed my name on IG and now my many chat isn't connecting or recognizing my new name. what do i do now

151

11 days ago

jediemelChat Surfer

posted in General Q&A

Issue with Line Breaks (in custom fields) via WhatsApp Templates

Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li

Issue with subscription renewal

Hello, I had purchased a one-month subscription which has now ended, and I want to renew it.However, the system is showing a high price and also showing that I have an outstanding balance.During this past month, I used various features of ManyChat such as the AI assistant, live chat, smart messaging, and different automations.Why am I being asked to pay a debt?

231

12 days ago

turgunbekChannel Explorer

asked in General Q&A

import google sheets

I can't bring the tag to google sheets. what can I do?

121

12 days ago

jeduardoUp-and-Comer

asked in General Q&A

Whatsapp business with facebook ads

Is there a way to connect ManyChat's integrated WhatsApp API when creating a Facebook ad? So that messages from the ad reach that WhatsApp API?

274

12 days ago

Mj20Up-and-Comer

asked in General Q&A

Automation half missing

I am new to ManychatI made an automation flow and I wanted it tobe triggered pn ad, followed all the protocolsBut on adsmanager it only shiows the first block, the rest of the flow went missing?How do i fix?If someone could help me find JSON for the code, that also worksP.S: I am on paid trial version

Hi! I’m looking to build an advanced AI chatbot inside ManyChat — connected to ChatGPT, Zapier.Here's what I need:AI replies in human-like tone with 20s typing delayAsks for name/gender/country and stores dataReplies in Arabic or English depending on country (slang + tone changes)Sends payment links.Handles onboarding via automated flowSends follow-ups if user doesn't respond.Custom fallback if AI doesn’t know the answerI’d like to build this for Instagram DM and/or WhatsApp.Can you help build the whole system (ManyChat flows + Zapier + OpenAI prompts)?Show me examples or demos if you have any.

One automation tied to multiple posts or one for each?

Hey, there! My client does a lot of automations linked to different Amazon lists/amazon store, blog posts, etc. Is it best to have one automation for many/all posts related to that category or an automation for each different one? How are you guys doing this?

Hubspot Integration Form Submission not working

I’ve integrated Manychat to my Hubspot account, and when I attempt to use the form submission feature, manychat is limited to only 20 forms in the drop down. Using the formId works as a look up, but nothing more. I’m afraid this is an integration limitation and is insufficient. Anyone find any workarounds?

12 days ago

samarChannel Explorer

asked in General Q&A

Storing Tags in Custom Fields?

I'm trying to figure out the best way to manage tags within Manychat. Specifically, I want to store multiple tags inside a custom fields.Has anyone successfully done this? If so, could you share your methods or any workarounds you've found? I'm looking for tips on how to structure the data, add/remove individual tags from the custom field, and potentially use that data for segmentation or conditional flows.Any advice or examples would be greatly appreciated! Thanks in advance!

191

12 days ago

NicoMoneyUp-and-Comer

asked in General Q&A

How to set up a telegram bot with manychat to pass meta ads clickid + utm parameters

Hi everyone, I'm trying to set up my telegram bot with manychat so that it takes the clickid + utm parameters from the landing page promoted on meta ads to make sure that it passes them to a second telegram bot always made with manychat and that the latter generates custom affiliate links with the parameters that I need for tracking every time a user arriving from the ads clicks on it.I need this to be able to track the conversions assigned to the clickid and to be able to optimize the campaigns since telegram does not support native tracking on the platform.Thanks in advance to anyone who will help me

Instagram API Issue: Getting "Unsupported message tag" for HUMAN_AGENT, and silent delivery failure with other tags. Any ideas?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw errors. This is where it got strange. Using HUMAN_AGENT tag: When I use this tag, the API immediately returns a 400 Bad Request error with the message: "Unsupported message tag". Usin

12 days ago

arikpUp-and-Comer

asked in General Q&A

support from manychat

hii have pro subscriptioni have pricing questionsi have technical questionshow do i get support ?

13 days ago

ishmaelk13

asked in General Q&A

manychat automation limit

Is there a 4 automation limit? Why hasn’t it been mentioned? I and many others have had the issue where we cant create another automation because it’s a pro feature.

151

13 days ago

McaldariniChannel Explorer

asked in General Q&A

How to delete these trigger?

How to delete these trigger? How to delete these trigger? can u pls advice?

101

13 days ago

thecraftybrickUp-and-Comer

asked in General Q&A

Quiz is sending me notifications for EVERY response

I’ve created a quiz and it seems to be working well but I’m getting notifications for EVERY single response. How can I turn those off? I’ve turned off all notifications in settings.

New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

I can’t link my Instagram account to ManyChat

Não consigo vincular minha conta do Instagram ao ManyChat. Aparece uma mensagem informando que uma solicitação de aprovação foi enviada ao proprietário da conta do ManyChat, mas não consigo encontrar essa solicitação em lugar nenhum — nem no Instagram, nem por e-mail, nem no Facebook. Você poderia me ajudar? Não reconheço o perfil vinculado à minha conta. Em anexo segue uma foto.

Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

403

14 days ago

Luis ZagattiUp-and-Comer

asked in General Q&A

BUG NA AUTOMAÇÃO DE COMENTÁRIO → DM | ManyChat + Instagram

Oi, pessoal! Estou enfrentando um problema técnico com uma automação no ManyChat e preciso de uma ajuda da comunidade.🧩 Contexto da automação: Quando alguém comenta uma palavra-chave específica em um post ou vídeo no Instagram (gatilho de comentário), a automação envia uma mensagem direta (DM) inicial via ManyChat. Essa primeira mensagem é enviada corretamente, mas quando a pessoa clica no botão da mensagem, a automação não continua. ✅ Já tentei: Atualizar as permissões da conta no ManyChat e Meta Business. Alterar o local do opt-in (por exemplo, redefinir o gatilho e recriar o flow). Testar com diferentes palavras-chave e diferentes usuários. 📸 Exemplo prático:(Segue print da conversa onde o usuário responde normalmente e clica no botão, mas a sequência não é disparada como esperado.)❓Alguém já passou por isso ou sabe como resolver?Será que é alguma limitação recente do Instagram ou do próprio ManyChat? Existe alguma configuração avançada que preciso ativar para que os botões

How can I login with my email only?

HelloWhen I log in to manychat.com, I only have the option to sign in with Google, Facebook, Telegram, or Apple. However, my account is linked to my work email, which is not associated with any of these four options.What should I do?Thank you.

416

14 days ago

Pennycrayon99Up-and-Comer

asked in General Q&A

Trigger word not triggering DM

Hi, i’m super new here and thought i set up my first automated manychat on insta.I’ve tested in with the code using a different instagram account and it worked...but when i try using the trigger word on the post, it doesn’t send anything?Apologies if this is very simple…

252

15 days ago

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