General Q&A

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions! 

Trying to add a smart delay to an automation but cannot figure it out. Need help!

Dear Community,I need your help!I have 600 saved contacts in manychat from Instagram. I need to bulk message all of them through manychat or through a third party app like Zapier. If it can be done then how? 

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

I thought I was gonna get 1000 free contacts.  

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

Hi. I wanted to know if anyone can suggest when will we be able to connect a Kazakhstani number to WhatsApp via Manychat. Right now, only 4 countries are available for me and their country codes all start with +1

Can we still use whatsapp with a UK number?  I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

Hi!Can I have two Telegram bots on one account?

Hi everybody,I want to connect chatbase to my manychat account to set up a smart chatbot for Instagram and Facebook Messenger. I am using make to connect them all.I created 2 automations in manychat and it works fine if the user only sends one message: chatbase replies but if the user asks for something else, the user's 2nd message is ignored, the chatbot (chatbase) doesn't reply.I would like to make chatbase carrying on the conversation. chatbase works fine on my website as a javascript widget. So I guess I am doing something wrong on Manychat and Make?Anyone has an idea to connect an AI agent to my social networks DM able to have a conversation and try to sell it instead of giving only 1 reply?I watched a popular tutorial from Joren Wouters on Youtube.I missed something and I need the help of a Manychat Expert, please. Thanks.PS: see screenshots : my make and many chat config 

Hello, nice to meet you alli just started a trial for the pro plan and im facing some issues1. API connection with Makei created An api key thru My profile > API settings > generete api keyand i entered this API  to manychat integration at Makebut i get this error “[401] Wrong token”Maybe it is because of im on trial? i tried to find guides about it but nothing worked2.When i openned a sub account for another facebook page it asked me to upgrade this sub account for proi thought the payment is per contact not per sub-accountsand agian maybe it is a problem that happen only on trial period?thanks 

Dear ManyChat Support Team,I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?Thank you for your prompt assistance.Best regards,

Hello I have the issue of the instagram already connected to manychat, but don't appear in the profile or I'm which part I can guide the client to know which email was activated, or how to delete that connection. I have access to the instagram account  

Hi, I’m trying to use the flow that sends DM automatically when someone comment on a post. Am I able to set to only send DMs to followers that comment the post? If this person is not a follower then I do not send the dm. I’m using the free account from manychat, not the pro version. Thanks . 

hello everyone, i use make to send message confirmation message after client making payment in my chatbot whatsapp.but i have a probleme, i need to find the Subscriber ID in make i get this processus : webhook paypal => find subscribers by custom field = > send message but i have 2 error in make i test all id user its not working that the error in make : in make in the case subscriber id i put in all this : {{user_id}}{{14.custom_fields[].id}}{{14.subscribed}}{{14.id}}{{1.payer_id}}{{wa_id}}{{subscribed}}{{1.recurring_payment_id}} in manychat i take a step action set custom field and in the value i put all this :  {{user_id}}{{wa_id}}{{subscribed}}if some one have solution BIG THANKS YOU !ps. i know how to see the id from one contact but i need dynamic id when all new clients pay is send the message confirmation

Hi guys so this is a long shot and a pretty specific issue that is most likely only going to be resolved with the help of someone from the Make team, now I have set up a scenario (on make) where I want to send a text message to a user during an AI assistant-generated call, a program called Vapi sends the data through my Webhook URL during the call and I use make to use that information to create a new subscriber ID after the user has given consent. On make it says that the phone number field isn’t filled out (in the screenshot). Now I know it is a chance in a million that anyone has ran into and resolved this exact issue but does Anyone have any advice or has had issues with creating subscriber ID’s before and may know what to do from here? Thankyou.  (btw its 100% not a data formatting issue, hence the text parser and GPT steps to make sure) 

Hi, my Manychat doesn’t seem to be connecting with my IG account even though it says it’s already connected. Where is this ‘REQUEST SENT’ sent to?   

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

Hi all,  I have an issue….. It appears my “quick reply” buttons are not showing on Android phones. So when I say “click the button for more” etc, there is no button to click! Anyone else experienced this and if so how to get around it?  Nice one.

I have a contact/influencer colleague with a large (1M+)+ Instagram following who is concerned about using story reply or DM automation on a large scale.She was told from another influencer with a similar audience size that a large volume of Many Chat automations on a similar account shut down their Instagram completely.Has anyone had any experience with this?  Had their IG shut down for a high volume of automations used?It seems unlikely to me as long as the automation itself is compliant with policies and well built.TIA!

Hi community I am new here. I am looking for a way to implement a shared inbox, where all incoming chats are handled by a bot, until at some point the bot decides to pass the chat to a human operator to continue the conversation. The human takes control of the chat, until it ends it, and then the bot takes over again (if the user restart the conversation).This is the flow:1. customer talks with bot2. bot tags the chat at the end3. chat is assigned to group based on tag4. at some point human will come and reply to the customer  in chat using many chat ui5. Bot should not respond now since human is talking6. Human will at some point solve the issue of customer and untag the chat7. Now bot becomes active again and will respond to the messageI am having difficulty to understand if this can be done with manychat.  Any idea if this is possible? 

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram? 

Hello! I’m trying to set up an automation where the first 20 people to comment on the post get one autoreply, and then everyone else afterwards gets a different one. I’m having a hard time figuring it out, can anybody help please? 

Congratulations! Can anyone tell me why the buttons below the message are not displayed? I made a block where the button is under the text, also a block where the buttons are separated from the text, but nothing helps(((I'm losing customers