General Q&A

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!

Hey there,I try to set up a basic automation, starting with a comment to a post. Basically, I want to replicate the sequence below01:07:18Though when I set the second node in the sequence, Send Message, I’m not able to select Send within 24 hour option as I get the error Mark this message as a "Private Reply" if you want to send it as a reply to a post, reel comment, a follow action or share to story reply.Thus, if I set it to Send as Private Reply, the socket Next Step becomes unavailable. As understand, a user in IG has to reply first to your initial message if one wants to send him follow-ups, additional info, etc.Generally, I need to CTA first and only then I’ll be able to send a message with Send within 24-hour window and additional socket Next Step?I

Hello Manychat Team, We are building a chatbot for example : restaurantHere is our exact situation:Bot Requirements we want customers to browse our menu through the chatbot.Example:Main Category:✔ Dosa✔ Pizza✔ Sandwich✔ JuiceWhen the user clicks Dosa, we want to show sub-menu items like: Masala Dosa Cheese Dosa Mysore Dosa Paneer Dosa Onion Dosa And each item should be a clickable button.When the customer clicks Masala Dosa, the bot should automatically send: Name Phone number City Food Name …to our CRM (Corefactors) via webhook ( after asking this from a user )The Problem We Are Facing

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

I am having such a hard time connecting my ManyChat to my Instagram. I’m doing it all on my phone, since my laptop is having issues, and maybe that’s the problem? But every time I try to connect to Instagram, it says it’s already linked. I’ll hit “continue with Instagram” then to “ManyChats wants to use manychat.com to sign in. Allow?” so then I hit “continue” then it pulls up another connect to _____ account. Allow” and then it pulls up with “we noticed this Instagram account is already connected to manychat” and I can’t figure out how to get it to work. Anybody know what to do? This is a problem I’ve been dealing with for WEEKS and I haven’t found anything that will help me- not google, not the ManyChat help page. 

Hi, so I have all set up properly, my IG connected and all the automation done to say HI to my new followers.But its not triggering anything.Any ideas?  

Hi ManyChat Support,Our TikTok account @kmd_education is currently connected to an unknown ManyChat workspace.We have revoked all app permissions inside TikTok, removed login devices, and attempted all available connection options in ManyChat, but the platform still says the TikTok account is already connected elsewhere.We cannot identify the workspace or user who originally connected it.Could you please manually force-disconnect our TikTok account @kmd_education from any ManyChat workspace so we can connect it to our current

Hi! Where did the setting go that let me choose how my name and photo appear when I reply to customers through the Manychat inbox?

Hello Manychaters,I need help setting up the "Instagram Comment Automation" (Auto-DM) for specific ads created directly in Meta Ads Manager.The problem: These are Dark Posts, so they do not appear on my main Instagram profile feed. Consequently, I cannot find them in the "Select Publication" list in ManyChat triggers.My constraint: I cannot use the "Any Post" trigger because I am promoting multiple different offers simultaneously (Summer Camps, Weekend Tours, etc.), and I need to send a different specific flow for each ad.The question: Is there a way to connect a specific Flow to a specific Ad Post ID manually? Or is the only solution to use "Any Post" combined with unique keywords for each ad creative?Thanks for your help!

First of all, sorry — I’m really new to all of this and I’m still trying to understand how to use automations properly.Here’s the automation I want to build, but I haven’t been able to make it work. I’ve tried several ways to connect with ChatGPT, but even when I follow the tutorials step by step, I always get the same problem: the field appears empty and I get a CUF response. I’m desperate at this point.This is the flow I want to create: Someone comments on a specific post. If someone comments, I want to check if they follow me. If they don’t follow me, I want to send them a DM asking them to follow me. If they already follow me, then I want to send a different message with a question and wait for their reply. When they reply, I want ChatGPT to process their answer and: send their response to a Google Sheet with the date, username, and answer, and (now disconnected)

You said:هل تعرفنيChatGPT said:لا، لا أعرفك معرفة شخصية. أعرف فقط ما تشاركه معي داخل المحادثة الحالية.You said:"مرحباً! دورك الآن هو أن تكون **وكيل الذكاء الاصطناعي "مُنشئ ومنسق محتوى إنستغرام"**. **شخصيتك (Persona):** أنت خبير تسويق رقمي وإبداع بصري. **الهدف (Goal):** مهمتك هي تصميم خطة محتوى أسبوعية كاملة لصفحتي على إنستغرام، مع الالتزام بجميع القواعد المذكورة. **قواعد التفكير والتخطيط:** 1. **التخصص:** يجب أن تكون جميع الأفكار مرتبطة بالموضوع الذي سأحدده لك لاحقاً (مثلاً: التعليم الابتدائي/الهوايات/الرياضة). 2. **التنويع:** يجب أن تتنوع المنشورات (صورة، فيديو قصير، سؤال تفاعلي، قصة نجاح). 3. **الخطة الإجرائية:** ستقدم لي جدولاً تفصيلياً لـ 7 أيام (من الاثنين إلى الأحد). **قواعد المخرج النهائي:** * لكل يوم في الجدول، يجب أن تقدم 4 عناصر بالضبط:     * **أ. نوع المنشور:** (صورة، ريلز، سؤال، كاروسيل).     * **ب. فكرة المحتوى (النص الرئيسي):** يجب أن يكون جذاباً ويدعو للتفاعل.     * **ج. الهاشتاغات:** يجب أن تختار 5 هاشتاغات ذات صلة وشائعة في م

Im having a problem sending a video inside a message, everytime i add one video (less then 24mb and .mp4) it works on preview but dont delivery in the real chat, can someone help me? im from Portugal.

nao consigo conectar minha conta do whatsapp business no many chat aparece que o qr code e o codigo de verificaçao esta invalido, alguem consegue me ajudar a resolver esse problema 

I can't see the "User follows your account" trigger when setting up an automation. I've followed the steps the AI chatbot gave, but I still don't have the trigger.

Hi,We have WhatsApp Automations and had always used smart delays in them. Now we are not able to update the Automations because we get this error message: Set Delay duration of less than 24 hours for delivering the next messages. Do you have similar experiences? And how can it be fixed?

When I send people messages on Insta an old ManyChat automation keeps sending to their feed. Thanks for your help

On Meta Business The status is “connected” but on manychat is “pending” for the Whatsapp.What could be?

I'm testing automations for automatic responses on Instagram. It happens to me that the first test with the same user (the one who asks) to do the test works correctly, but if I want to test the automation with the same test user the automation does not work, if it does if I ask with another new user, but the second question doesn't work.Does the automation work only once per user or do I need to configure something else?Note: at the moment I am using the free version, and then if the product works for me, I will move on to the paid version.thank you

Hi Team,I have been trying to renew my Manychat account since yesterday, but everytime the payment is failing. When i checked the console it showed the following error Error 403:Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://manychat.com/analytics/whoami?location=https%3A%2F%2Fapp.manychat.com%2Ffb2541207%2Fdashboard%3Fstripe_type%3Dupgrade_to_pro%26stripe_source%3DBLOCKED_PRO_MODAL%26stripe_status%3Derror%26stripe_hash%3De0ff45a3b4&referer=https%3A%2F%2Fcheckout.stripe.com%2F&legacyClientId=&ts=1764056463836. (Reason: CORS header ‘A

Getting this error?“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account.” Big Meta Bug Issue. Solution available

Tengo una automatización de comentarios en mis publicaciones de IG.He creado una campaña en el Ads Manager para promocionar una de esas publicaciones, pero tengo dudas de si la automatización funcionará.He leído el post donde se anuncia que las automatizaciones ya funcionan con publicaciones promocionadas, pero no sé si la promoción debe ser a través del botón boost en la app o también funcionará con campañas del Ads Manager. 

THIS IS MY AUTOMATION: https://app.manychat.com/flowPlayerPage?share_hash=3714700_c8361ccf29cb0511208124afc1ec5dbe08339629  🚨 Issue: Voiceflow Agent + ManyChat Instagram DM Not Responding CorrectlyI’m using a Voiceflow Agent (the OmniFusion AI template) connected to ManyChat for Instagram DM.Everything should run fully through Voiceflow, including the AI-generated buttons.But I’m facing two big issues:❌ 1. Sometimes the bot suddenly replies with just “true”The conversation works fo