Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,901 Topics
  • 8,222 Replies
3902 Topics
zel123
zel123Channel Explorer
posted in General Q&A
I’ve been BANNED from sending messages on Instagram. (DM)

I have been using ManyChat automation for about a year. On my Instagram page, an average of 1,000 people message me daily, and the automation replies to them. However, for the past two weeks, I’ve been experiencing an issue. My ability to send direct messages on Instagram has been banned twice in a row. The reason stated is: "Something you sent in a conversation violated our community standards."The first time I was banned, it lasted 3 days. After the ban was lifted, I could send messages again, but three days later, I was banned again, and this time it lasted 7 days. Currently, I am unable to send messages to anyone for 7 days.I have a verified account with 250k followers. Because of the verification, I was able to request a direct consultation, and during the meeting, I was advised to remove ManyChat. How is this possible? Does this mean I can no longer use ManyChat?I have been using ManyChat for about a year. I only send automatic replies to incoming messages. I haven’t even sent a

22062
chatbotswithburkie
AndyB
AndyBUp-and-Comer
posted in General Q&A
Instagram automated message link

Setup my first automation for a competition using a link to click to enter. the landing page was used with mailchimp and the facebook message works perfectly but the instagram automated message comes up with page not found above and no link to the page. the broken page works when you click on it but look like it wont to a customer..kind of like having an open sign on your shop and the doors closed. any help would be great.  

253
Fabio Gaulke
Parul
Parul
asked in General Q&A
Can we send messages to our contacts on Instagram after 24 hours?

Pls guide, I am new here.

621
Gustavo Boregio
youssefashraf79
youssefashraf79
posted in General Q&A
photos aren't sent to customers

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent. 

421
Fabio Gaulke
Andy78
Andy78Up-and-Comer
asked in General Q&A
How to find out what device the user uses when interacting on Messenger?

Hi folks,I have a flow where I ask the user for a PDF file. I am using a User Input field that saves the URL of the uploaded file to a custom field. That works great. However, Messenger on Android doesn't offer an option to select documents from its internal storage, the only offered option is to select images. Different to the desktop versions of Messenger, which have an icon to upload documents (any type), next to the chat text field. My solution is to instruct the user about selecting the PDF file from the internal storage (not from Messenger) and Share it to Messenger / Chat. That way, the bot in Manychat can receive it and works fine.To show this message only to users on Android devices, I would need to determine if the user is chatting on an Android phone. Anyone has had this need? Any native recommendations?

1292
Fabio Gaulke
zel123
zel123Channel Explorer
asked in General Q&A
Instagram paid subscription

I have an idea for automation, but I’m struggling to implement it. As you know, Instagram has its own subscription system with fees like $5 or $2. What I want is to identify users who subscribe to my page on Instagram (e.g., those paying $5) when they initiate the first chat.I need to detect whether the user is an Instagram subscriber. If they are, I want them to follow a specific path. If they are not a paid Instagram subscriber, I want them to follow a different path.How can I achieve this? Is there an alternative way to approach it?Finally, I want everything to work automatically. I don’t want to manually tag subscribers or assign labels.

210
zel123
Maya Rendon
Maya RendonUp-and-Comer
asked in General Q&A
Avoiding Duplicate Contacts in ManyChat When Sending Emails

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

120
Maya Rendon
asifma121
asifma121
posted in General Q&A
When i add a link in massage and send it on instagram via manychat link is not clickable

When i add a link in massage and send it on instagram  via manychat link is not clickable

241
rodrigo_silvano
iangabod
iangabodUp-and-Comer
asked in General Q&A
Is AI step free?

Hey everyone, is automation free? I’m actually doing a free trial for Manychat and can I still use the automation even if the trial ends? 

501
Gustavo Boregio
Valdyb
Valdyb
asked in General Q&A
How to transfer selected Contacts from Facebook ?

I have two Facebook accounts: one with about 4,000 friends and another with around 5,000 friends. I don’t need all those contacts in my account. I need to transfer most likely no more than total of 2000 Contacts combine... How can I easy transfer selected Facebook contacts to ManyChat?

131
Gustavo Boregio
U
Usama Sarwar
posted in General Q&A
How to make user input chatbot?

 I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance. 

811
Gustavo Boregio
Joao Goes
Joao GoesUp-and-Comer
asked in General Q&A
Automating Google Sheets Integration with ManyChat

Hi everyone,I hope you’re all doing great!I’m currently trying to set up an automation between Google Sheets and ManyChat but am struggling to figure out the best way to do this. I would really appreciate any guidance or suggestions from the community.Here’s what I’m trying to achieve:I have a Google Sheets document named 'Cadastro', specifically the 'Clientes' tab. When a new row is added in this tab, I need the following fields to be mapped to ManyChat subscriber fields: NOME → First Name SOBRENOME → Last Name EMAIL → E-Mail WHATSAPP → Phone Number and WhatsApp Number After mapping the data, I want to automatically trigger the 'Bem Vindo' flow for the new contact via WhatsApp, sending them some messages after being registered in the platformI’m really new to ManyChat and APIs/Webhooks in general, so I’m not sure where to start or what the most efficient method is for this setup.If anyone has experience with this kind of workflow or knows the best practices for achieving this, I’d

753
Gustavo Boregio
MaK-J
MaK-J
asked in General Q&A
Is there an option to auto like a comment that we automate with flow?

I was trying to enable auto liking the comment in the automation flow and seems the option is missing. It’s available in the story reply but missing in the comment. Hope there is an option to do the same or expecting it in the nearest updates

551
rodrigo_silvano
Safeswap
SafeswapUp-and-Comer
asked in General Q&A
mobile file upload via Messenger

Hi, I can’t upload files easily to my chatbot on Messenger using mobile. Regularly there is an upload button (+), but my chat doesn’t include that. Other chats have it. I think it’s because the profile is business? I really need the file upload of the client to work easily, what can I do?

170
Safeswap
levananhtin
levananhtinUp-and-Comer
asked in General Q&A
I’d like to ask about syncing data from Automation to Google Sheets.

I’d like to ask about syncing data from Automation to Google Sheets.Here’s the situation: when testing the Automation system in the following scenarios:A customer comments, the automation triggers, and the data is successfully exported to Google Sheets. Using the same Automation setup, I shift the workflow to Instagram Ads.Here’s what I did:I used Automation 1 to create the opening message for the Ads. After the customer clicks the "YES" button, it redirects them back to an automation flow that I duplicated from the comment-based flow that successfully exported data earlier.The issue:When I preview the flow via Instagram, it works as expected, and the data is exported successfully to Google Sheets.However, it seems that when I monitor the actual Ads, customers who engage via the Ads are not being added to Google Sheets.Is there a limitation or restriction when exporting data from Ads to Google Sheets?

170
levananhtin
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Automation chain stop when customer don't click on option button

Hello everyone,I do community management for a large number of people (over 2000). Message automation is therefore a very important part of my process. The problem I'm encountering is as follows:When using messages with options (as you can see in the screenshot below), the automation sequence is only taken into account if the customer presses one of the buttons. It sometimes happens that some customers respond below the message by writing rather than clicking on one of the options. When this happens, my teams have to manually assign the next tag to “replace” the customer back into the automation chain. Individually, this doesn't take much time, but with a high volume of customers it wastes a lot of time.Is there a way for ManyChat to take into account the answer if it's written and corresponds to one of the options?Thanks in advance for your answers. 

1779
barad
jayeye
jayeyeUp-and-Comer
posted in General Q&A
How to automate for a scheduled or upcoming Instragram post

To automate for an upcoming Instagram post, the only option is to automate for an existing post. The upcoming or scheduled Instagram post requires users to comment to receive a link, however the post doesn’t appear in the Manychat dashboard. We don’t want the post going live and people comment, and nothing happens. Is it possible to automate for a scheduled post?

6826
Gosia
Seeburg
SeeburgUp-and-Comer
asked in General Q&A
Jump from one Whatsapp conversation to the other automatically.

Hello again community of experts.I have a challenge, let’s see what we can do:A user messages me on WhatsApp, and I ask him “Tell me the phone number of the person who invited you”The user responds with a phone number.Now comes the challenge:I want to automatically send a message to that phone number, (which will already be in my contacts list, so it won’t actually be a new number for me). That’s it. I don’t know how to achieve this, isn’t there a “forward message” block that I could add to kickstart the new conversation? All ideas are welcomed.​​​​​​​I have WhatsApp Business, I have the consent of all users involved, so it’s just a technical question.I hope one of you guys can find the solution!

1255
Seeburg
U
Usama Sarwar
posted in General Q&A
Unable to Create Numeric User Input in ManyChat Flow

Dear ManyChat Support,I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.Sincerely,Usama Sarwar

70
U
Mir Mujeeb Ahmed
Mir Mujeeb Ahmed
asked in General Q&A
Dynamic Button Automation Through Zapier

So i am working on a instagram dm automation where i wish to showcase products catergories using dynamic buttons. I am currently using zapier to fetch the products data from my wix store using a webhook block, then transforming those into the format that the official documentation wants using the code by zapier block. The documentattion that im following is (dynamic message documentation for instagram)Theres a manychat block in zapier with the action called “send dynamic message” which takes in the user id and the json in the format that this documentation has asked to write it in. However, no matter what i do it just wouldnt let my json pass through. The ERROR i keep getting is Cannot read properties of undefined (reading 'errors') Heres the json that my code was returning which kept giving the error: { "version": "v2", "content": { "type": "instagram", "messages": [ { "type": "text", "text": "Please select a category:",

290
Mir Mujeeb Ahmed
Hilaire
HilaireUp-and-Comer
asked in General Q&A
Send message to followers

Hello, I want tot DM all my followers or at least the ones who have already opted-in.How can I do that ? Thanks 

2593
Gosia
barad
baradUp-and-Comer
asked in General Q&A
How smart delay times work?

Im trying to make reminders to clients on whatsapp.for example i want to make a reminder sent at exactly 21:00 but the smart delay only lets me choose 21:00 to 22:00.what does it mean? that it will send the message at a random time between 21:00 to 22:00? or if possible it will send at 21:00? how exactly does this work and also is there any way to set a specific time for a message to be sent within the workflow or just a range?

814
Gosia
carolinad
carolinad
asked in General Q&A
dm automation once follow in instagram

There is a way I can send automated dms to people that starts to follow me on instagram?

90
carolinad
nascto7
nascto7Up-and-Comer
asked in General Q&A
Issue with Pix Payment Code Formatting

I made a JSON request to a payment platform, and this platform returns a Pix "copy and paste" code.My issue is: The platform returns a string containing the payment code, and this variable is sent through a Telegram bot to the user. So far, no problems. The issue arises when the user tries to paste the code into their banking app, as the code comes with "https://" in front of it.I need the code to be sent in the chat as plain text, not as a URL link.

180
nascto7
nascto7
nascto7Up-and-Comer
asked in General Q&A
Response Maping

"I am trying to create a response mapping, but the variable keeps returning the following message."{{cuf_12131953}}  {"id":"9d99233e-10a7-4991-843f-73e035972772","qr_code":"00020126850014br.gov.bcb.pix2563pix.voluti.com.br\/qr\/v3\/at\/929c2c4f-2b1b-4e7c-b1d6-33a717689d6a5204000053039865802BR5915PUSHIN_PAY_LTDA6007LIMEIRA62070503***63049551"}

932
nascto7
Community Terms & ConditionsCookie settings