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General Q&A

Any questions you have about using Manychat.

  • 3,535 Topics
  • 7,327 Replies
3536 Topics
Shahar
Shahar
asked in General Q&A
Can I have multiple WhatsApp Business numbers under 1 Facebook Business Manager?

Hey all, I have a FB Business Manager account with 2 ad accounts. Each ad account has a different business that I run. Under the “Business info” in the FB BM, I have added the business details of one of the businesses (because it is an older business).   Now it is starting to get tricky :)  I have 2 Manychat accounts (one for each business). I have created a WhatsApp Business Account to the older business and now I want to create for the second one. When I trying to connect my 2nd Manychat WhatsApp Business number, I am being asked to connect it with my FB Business Manager account and the “WhatsApp Business display name” is similar to my Business name of the FB Business Manager (make sense, because I called it that way). My question is, if I continue with the connection, will I be able to change the name of my 2nd WhatsApp Business number later? I don’t want to have 2 WhatsApp Business Numbers with the same WhatsApp Business disaply name. Also, Is it allowed to have 2 WhatsApp Business

480
Shahar
livfitkarl
livfitkarlUp-and-Comer
posted in General Q&A
Stopping an story automation

I have deleted a story automation to reply to story comments via dm but it is still sending the message. Am I missing something? 

302
livfitkarl
Biswaprakash
BiswaprakashUp-and-Comer
asked in General Q&A
Additional Action not working on Instagram button when I select open website for this Button

Hi Manychat Community,I found a bug on while working on Instagram automation.On Instagram Card, I have added 3 buttons. From the 3 buttons I have set “open website” for 2 buttons and for the 2 buttons I have added additional action. The additional action was increased by 1 user field. The motive of the additional action was to track clicks. But additional action was not working or triggered.I have set the same setup for Messenger and WhatsApp, and it is working fine I am able to track the click through the additional action but on Instagram, it's not working. Can anyone know what is issue how to solve it ?

340
Biswaprakash
Lesya
LesyaUp-and-Comer
asked in General Q&A
Flow preview is unavailable for now

what is it ==== Flow preview is unavailable for now?I refreshed my permissions and ,,,, nothing change help me+ please

1528
walid
Robin Fritz
Robin Fritz
asked in General Q&A
Trying again. Subscriber list help

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

110
Robin Fritz
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
None of my automations are working

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

120
asmajancyclist
Enra
EnraUp-and-Comer
asked in General Q&A
Change the WhatsApp Status, i have the default one "Hello, im using WhatsApp"

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

220
Enra
justinjayjohnson
justinjayjohnson
asked in General Q&A
NEED HELP - Daily response report

I posted 4 months ago and never got a response (pic attached). the daily average response time report. Can some break down exactly what it’s calculated off of?  I need to make sure I understand so I can coach my sales people.   does it take into account only open conversations? if a conversation is open and then closed does it count all of those responses too?    If we’re actively going back and forth with someone on IG is every response counted or just the initial?    if one lead slips through the cracks and goes beyond the 7 days and we respond in IG directly does that impact the time?    is there any way to see this report on the desktop? any insight and help is appreciatedthanks 

220
justinjayjohnson
Natasha Reznichenko
Natasha ReznichenkoUp-and-Comer
asked in General Q&A
Admins can't click buttons

My colleague and I who are admins on the profile can't tap the button to test our flows - even from our personal IG accounts.  It works on other profiles, just not ours…. what can we do? 

50
Natasha Reznichenko
DavidKairos
DavidKairosRising Conversationalist
posted in General Q&A
Trackpad and mouse

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

524
AliFergab
Mel E
Mel EChat Surfer
posted in General Q&A
Turn off trackpad update?

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

221
AliFergab
elciospy
elciospyUp-and-Comer
asked in General Q&A
Dynamic Block Date Not Displayed Correctly in Smart Delay

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

322
elciospy
Kade.Anderson18
Kade.Anderson18Up-and-Comer
posted in General Q&A
I cant send any messages on Manychat out of nowhere....

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app 

424
Kade.Anderson18
JMBescos
JMBescos
posted in General Q&A
Why is ChatGPT 4o still not implemented in Manychat?

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

371
Gustavo Boregio
AM Design
AM Design
asked in General Q&A
I want a condition to stop or trigger automation

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

5623
Edith San
Arsenii
Arsenii
asked in General Q&A
Maximum number of automations

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

241
Fabio Gaulke
Docwishloff
DocwishloffUp-and-Comer
asked in General Q&A
Automation randomly triggering

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me.  My keywords are short - PSA,  MA & WL.  The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering.     I am wondering if they keywords are to short? Maybe they are being triggered within words.  My IG is @Docwishloff 

3177
Nicky
KarolinaRitz
KarolinaRitzUp-and-Comer
asked in General Q&A
Conversation Starters doesn't start

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline 

370
KarolinaRitz
Fran Sprenger
Fran SprengerRising Conversationalist
asked in General Q&A
why is this random Photo and name showing when we send a ref url in IG??

Hey guys why might this image be showing on computer view when we send a ref url on IG?

729
Fran Sprenger
Dart_01
Dart_01
asked in General Q&A
AI-Assistants

Good afternoon, I would like to ask if your platform has the possibility to connect not 1 Instagram account for customization of AI assistant, but many? If I want to set up 10-20-30 chat bots for different instagram pages through my 1 account in your service, is it possible?

100
Dart_01
Arthur Campos
Arthur Campos
asked in General Q&A
Google Sheet integration issues

 Instead of updating the row the Google Sheets integration is adding a new row. How can I fix this?  

281
Gustavo Boregio
henryslava23
henryslava23
asked in General Q&A
IG account connected to another manychat account but cant access it - how can I fix this?

 

1021
Gustavo Boregio
asmajancyclist
asmajancyclistUp-and-Comer
posted in General Q&A
Both Facebook and Instagram automations not triggering

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered. 

321
working_jill
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
What if someone send a message while AI is "thinking"

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

392
Vítor Afonso
Tish
TishUp-and-Comer
posted in General Q&A
Automation not stopping

I’ve deactivated my manychat account, but the automation is still running on my instagram account. (I did delete/deactivate all automations before I deactivated my account). How do I stop the automation? The automation is an automated message that is sent when someone sends me a message. 

633
Fabio Gaulke
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