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General Q&A

Any questions you have about using Manychat.

  • 4,040 Topics
  • 8,608 Replies
4041 Topics
Andre Pascolati
Andre Pascolati
asked in General Q&A
Instagram triggers deactivating after automation saving

I have just created a new automation where I send a message with a button for a form. After saving the automation Manychat says it is online. When I come back to look results two of the three triggers are turned off. Manychat just keeps the Story trigger activated. The trigger for Post or Reel and the trigger for Live are automatically turned off.I´m using a PRO account and a verified Instagram account.How can I keep all the triggers on?  

602
rodrigo_silvano
jondo
jondo
asked in General Q&A
Autosave interrupting workflow

Hi. I am programming an automation on Windows+Chrome, and the constant autosaving is bugging out the interface and interrupting everything, from typing, text selection and even sometimes prompting the deletion of automation steps becuase it interrupts whatever I was doing and then captures certian keystrokes equivalent to deletion commands.It will be extremely beneficial to let us set up the frequency of autosaving during automation editing. For me, anything other than constant real-time saving would be better to stop this annoyance, which is almost making the use of Manychat unbearable.My recommendation is to offer: Real-time (current), every 10s, every minute, or every 10 minutes. Perhaps you have a better idea, though.Best regards

70
jondo
danielspalma
danielspalmaUp-and-Comer
asked in General Q&A
How do I get the message metadata? Like CTWA_CLID and IGSID ?

When the system receives the webhook from meta it includes the metadata, like IGSID and CTWACLID that allows the dataset events to be attributed to the user… but how can I have access to this data through manychat? Id apreciate this information, thanks.

2951
rakhnianskii
mortennicelifeno
mortennicelifeno
asked in General Q&A
Chatbot Messenger/Whatsapp/SMS

Can I use the chatbot built for FB messenger and Whatsapp also for SMS (Twilio)?Thanks from a new ManyChat user/morten ~ www.nicelife.no 

331
rodrigo_silvano
Periicka
Periicka
asked in General Q&A
please help

 

81
rodrigo_silvano
Abundantwellnesswithandrea
AbundantwellnesswithandreaUp-and-Comer
asked in General Q&A
Automation Not triggering

I’ve been using manychat off and on for a long time and it has worked wonderfully for automation. However, the last few automations I’ve created do not trigger and I cannot figure out what I’m doing wrong. I had the basic plan and triggering seemed to be no problem. I upgraded to see if that was the issue (paying $25/month), and its still not fixed.  

323
rodrigo_silvano
Zoozing
ZoozingUp-and-Comer
asked in General Q&A
Building Task Approval Flow with Manychat + Make.com + Google Sheets

Hi, I'm trying to build a task management system for children and parents using Manychat (WhatsApp), Google Sheets, and Make.com. I'd appreciate help in building this solution as I got stuck with this implementation.GoalEnable children to mark task completion, show them a relevant task list to choose from, get parent approval, and update token balance accordingly.Existing ArchitectureGoogle Sheets:DB StructureContacts table: Parent and child information DigitalWallet table: Token balance tracking StatusTasks table: Task managementManychat:Users tagged as "parent" or "child" Each contact (parent/child) has a user field named ChildIDRequired FlowChild clicks "Completed Task" button System needs to: Query Google Sheets for today's incomplete tasks Dynamically generate Manychat menu/buttons Maintain state during approval process Child selects task Parent notification and approval flow Token balance update upon approvalWhat I Need Help With·  How to dynamically show only the relevant ta

472
Zoozing
Kilk Designs
Kilk Designs
asked in General Q&A
Not Able to Share Flow

When I try to share my flow the link comes up to a screen that says “Sorry, this flow is unavailable” I am trying to share the flow with a client and have no clue why this is happening. Please assist, I need this badly.  

252
RosiRodrigues
Eric_McAvoy_
Eric_McAvoy_
asked in General Q&A
Previous Facebook Banned

I'm trying to link my instagram to manychat but my instagram was connected to an old facebook account that got hacked and deleted. I can no longer log into that facebook to grant manychat access to my instagram. Is there a work around for this?

40
Eric_McAvoy_
OtroRafaMas
OtroRafaMasUp-and-Comer
asked in General Q&A
Ineligible for using instagram business messaging API

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do 

6940
OtroRafaMas
droraviv
droraviv
asked in General Q&A
How tyo connect Manychat to X (twitter)?

Looking for a way to connect Manychat to X (twitter), similar to what you can do with a facebook page, auto reply to replies to my posts, DM, etc

1161
rodrigo_silvano
Jstewart's Laboratory
Jstewart's Laboratory
asked in General Q&A
Automation not working

Hi Guys,When I go to make a new automation, I click all posts and reels, but none of my posts or reels show up in the box. My Ig account is connected. None of my triggers are working new or old.

171
rodrigo_silvano
Oly
Oly
asked in General Q&A
I removed page from instagram

I accidentally removed the page from my Instagram profile and now multichat doesn't work for me, as if I didn't have it. I put it back but it still doesn't work. Does anyone know how to solve this problem?

70
Oly
Sabu
Sabu
asked in General Q&A
Validation Error: Text Exceeding 2000 Symbol Limit

  Hello am encountering an error while attempting to send a message via the ManyChat API. Below are the details of the issue:Error Message:Failed to send message to ManyChat: for 1977780135 res: {"status":"error","message":"Validation error","details":{"messages":[{"message":"Wrong dynamic message format: Provided text is longer than 2000 symbols"}]}}Issue Description:The API response indicates that the message text exceeds the 2000-symbol limit.Any recommendations or best practices for splitting messages exceeding this limit. 

100
Sabu
jlopesmoreira
jlopesmoreira
asked in General Q&A
Botões duplicados (Mais de 5 meses sem solução)

Ao pesquisar na Internet e no Fórum oficial da Comunidade Manychat, não localizei solução definitiva para o caso.Pesquisando no ChatGPT, também fui informado do bug e não localizei informação sobre solução. Meu problema é exatamente igual a este aqui que já tem 5 meses que foi relatado no forum:Botões duplicados?! | Bate-papo de muitosQuero saber se realmente há ou não solução para o caso e como devo proceder.Estas soluções paliativas de colocar vários botões apontando pro mesmo local não são nada elegantes.Alguma solução definitiva pra este caso?

211
rodrigo_silvano
Dorhayak
DorhayakUp-and-Comer
asked in General Q&A
Hey guys, i need help

how do i stop the automation if my customer keep writing contain keywords?its looks bad.. for example hes starting with :Customer : Hello , can i get more information about your product?Manychat Start working with the automationwhen Manychat done and the customer finish everything, he asked antoher question like :Hello, can i get information about this specific product?i just put the keyword “Hello” to start the automation.now i want if there is another question starting with Hello again.. or if the automation done and he asked another question just not start the Automation from the begining, its just looks not good.how can i fix it ?someone understand what i talking about?

292
Dorhayak
eric
ericUp-and-Comer
asked in General Q&A
how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"} 

3613
Gustavo Boregio
Maya Media
Maya Media
asked in General Q&A
Wordpress Integration? Plugin?

Help!How do I use ManyChat to generate conversations and leads on my WordPress website?I saw that FB Messenger no longer plugs direct to the website. So there has to be a dedicated plugin. I tried using a couple of third party plugins but nothing is working. Can anyone help?This just seems like a no-brainer, but no dice. Please advise. 

2491
rodrigo_silvano
M
manychatdanChannel Explorer
asked in General Q&A
Custom Fields not reading properly

Summary of My FlowAn external request that fetches data from a Google Sheets spreadsheet and stores it as a custom field. An external request that uses the captured data to generate a response with ChatGPT.Part 1 of my flow is working as shown bewlow  Part 2 of my flow presents an error when trying to pass the custom field to ChatGPT. I’ve also tested it with a third-party webhook, and it keeps returning ManyChat's internal code (cuf_XXXXX) without actually reading the data.Setups I already have:The custom field is text. The data is text and is fetched as text from Google Sheets.Here is my body code for 2nd action (manychat>chatgpt) {  "model": "gpt-4o",  "messages": [    {      "role": "system",      "content": "Você é um assistente que gera respostas humanizadas."    },    {      "role": "user",      "content": "As ações mais próximas do seu preço mínimo no momento são essas dessa lista aqui que exportamos: {{5min}"    }  ]} “5min” is my customfield which I guess is “hardcoded” by

14614
M
Ciemma
Ciemma
asked in General Q&A
Setting up response to keyword on Instagram post

unable to delete my question but please disregard.

80
Ciemma
sshairstudios
sshairstudios
asked in General Q&A
Instagram

I'm not able to connect my Instagram to many Chat and it's sending a request to page for ownership but it's the same exact page I just changed my name, so I don't understand why it's not connecting.

321
Gustavo Boregio
denis_ka
denis_kaUp-and-Comer
asked in General Q&A
How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

2185
Gustavo Boregio
mongerkr27
mongerkr27
asked in General Q&A
changed Instagram name

I recently changed my Instagram name but still have the same Instagram account.  So my facebook is now under new name, Instagram and stan.store link.  I don’t want to lose my contacts so I really don’t want to remove my Instagram.  How do I change it so it will link to my new name.  Example:  I was lifechangeaffiliate and changed to the_kriskonnection.  

2102
rodrigo_silvano
zts
ztsUp-and-Comer
asked in General Q&A
changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help? 

211
rodrigo_silvano
botsguy
botsguyUp-and-Comer
asked in General Q&A
URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

281
rodrigo_silvano
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