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General Q&A

Any questions you have about using Manychat.

  • 3,862 Topics
  • 8,127 Replies
3863 Topics
joaoooooo
joaooooooUp-and-Comer
asked in General Q&A
FLUXO NAO INICIA, PARA MENSAGENS INICIADAS DE ANUNCIOS PARA O WHATSAPP

FLUXO NAO INICIA, PARA MENSAGENS INICIADAS DE ANUNCIOS PARA O WHATSAPP API OFICIAL

361
felipelc
ChatPro Solutions
ChatPro Solutions
asked in General Q&A
Whatsapp integration into Manychat

Does anyone know if an Israeli phone number can be untegrated into manychat? Thank you:)

301
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Black Friday: How are you using Manychat? 🛍️

Can you believe Black Friday is JUST around the corner?! 🪁Time is flying by, and this is the time to make the most of your engagement and increase your sales using Manychat! We currently have a special campaign to help you prepare for those busy days here: https://holidays.manychat.com/And in the last two weeks, we’ve hosted two events where three Manychat experts shared their tips on how to grow your business with DM automation and increase your sales with coupons. If you didn’t get the chance to join us. You can watch here: Grow your IG account with Miranda & Lexi Tips for your Black Friday with Williams Batista [ in Portuguese 🇧🇷 only] What about you? What campaign are you planning for Black Friday? 

2060
Raquel C
Manychat Team Member
lian_cerezo
lian_cerezo
asked in General Q&A
Links sent were not clickable

Hi! So I am running this automation where I am sending mutiple links to an audience. In manychat, the links are clickable but in IG they are not. How can I fix this? Is there something I am missing? Thanks!  

2461
rodrigo_silvano
airtouch
airtouchUp-and-Comer
posted in General Q&A
Issues Connecting WhatsApp Flow to Meta Ads

Hi everyone!I’m trying to connect my WhatsApp Flow in ManyChat to my Meta ads. The idea is that whenever someone clicks on the ad, it directly starts a conversation on WhatsApp and triggers the sequence. However, when I select WhatsApp as the ad destination, I receive a notification indicating that it only works with a WhatsApp Business account.I saw a video which explained that we need to use traffic campaigns and add a website.But even when I follow this video and use a link shortener, I get a notice from meta saying that I can´t use a WhatsApp link and should choose WhatsApp as the ad destination.   I have my WhatsApp Business API properly set up and linked to ManyChat, but I’m unable to proceed with the ad configuration.Has anyone encountered this issue? Any tips on how to successfully connect my WhatsApp Business API number for ads in ManyChat?Thank you!

1413
henriquearsenio
landrady
landradyUp-and-Comer
asked in General Q&A
Whatsapp HSM Template with local context fields

I created a custom app with a trigger, this app sends local context fields like a url of an order. I would like to send a Whatsapp HSM with this information, but, when I am creating a message template there, I can’t see my app context fields variables, and so, I can’t register the message template with the real variables.

473
Fabio Gaulke
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
AI response delay

Hello everyone, how's it going? I’m facing some issues with my Manychat flow. I’m using make.com to generate responses with Artificial Intelligence. The responses are being generated normally and are sent to Manychat via make.com's API block “Set a Custom Field”.The problem is the following: the response reaches Manychat in about 5-10 seconds through this CUF, but after arriving, the message is not immediately sent to the user. Actually, the timing is variable. Sometimes, as soon as the CUF is updated, the response is sent right away, but other times it takes over 2 minutes for the response (WHICH HAS ALREADY REACHED MANYCHAT) to actually be sent to the user.I’m using Instagram.(ps: theres no smart delay or anything)

2157
Juliano Moretti
magdakubis
magdakubisUp-and-Comer
asked in General Q&A
Auto messages

I have many automations set up with prompt words - people comment on my Insta posts and get a replay with a link. Is there a way to set up a general automation which will be sent after the original automation? So say someone comments, gets a message with a link that automation is done and then another one will start?

1005
rodrigo_silvano
janinehaerdter
janinehaerdter
asked in General Q&A
"Next step" after Comment Reply

Hi everyone! I’m trying to set up the following flow, reminding non-clicking users with a follow-up message:  However, if I use “Reply in DM”, I can’t add another “next step” after the reply, as shown in this screenshot.If I set this first step after the trigger up as “Send message” I can’t save the flow since it wants me to set this step as “Reply in DM”. Is there any trick I don’t see? Thanks for your help!

1121
rodrigo_silvano
Rajneesh
Rajneesh
asked in General Q&A
How many automated DM with paid ManyChat

Hello everyone.I have a query that i have seen its written “1000 accounts or 500” accounts for DM.For 15 USD plan, if i asked them to comment something to my reel and only 500 people will get DM? Please clarify what do you mean by accounts and only 500 people will get DM after they comment something on my reel?Thank You

211
Gustavo Boregio
KarinaSoulworks
KarinaSoulworks
asked in General Q&A
Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

82889
Uncode
afmnaieem
afmnaieem
asked in General Q&A
Help Needed: Meta Account Restriction After Connecting ManyChat

Hi everyone,I recently connected ManyChat to my Facebook Messenger for my business page, but before even sending any messages, my account was restricted by Meta due to suspected automation issues. They cited automation violations, but I hadn’t run any chat sequences yet.Has anyone faced a similar issue, or can you provide advice on how to resolve this and stay compliant with Meta’s guidelines? Any insights would be greatly appreciated!Thanks in advance!

2363
Fabio Gaulke
Levy
LevyUp-and-Comer
asked in General Q&A
Follow up problem. Bot keeps triggering at every stage.

Hey everyone, I’ve set up up a many chat flow and as you can see in point 1 I have a condition block then a follow up message. But what’s happening is when the customer goes down the funnel to point 2 and 3 it still keeps triggering the follow up even if they message / interact with me.  I’ve tried a smart delay, refreshing permissions and tried the “last interaction” “last seen” and “messaging window segment” conditions with no luck.  Has anyone solved this problem before. any help will be really appreciated :)  Thanks, Carrie x  

1345
Fabio Gaulke
Nelson Andrade M
Nelson Andrade M
posted in General Q&A
Esta cuenta ya no puede usar WhatsApp Business

número de teléfono que se suspendió recientemente debido a una supuesta violación de los términos de uso de la aplicación me gustaría señalar que uso WhatsApp exclusivamente para fines comerciales y por lo tanto no tengo motivos para violar los términos de la aplicación solicito por favor que se realice una revisión de mi cuenta de mi historial de uso de WhatsApp para que verifiquen que no hubo violación a los términos de uso de la aplicación.Gracias De antemano por su atención a este asunto por favor no dude en ponerse en contacto conmigo para obtenermas aclaraciones si es necesario.Somos un restaurante y quiero automatizar las respuestas a mis clientes por WhatsAppPor eso decidí usa ManyChat Terminando de asociar las cuentas me aparece este mensaje que me generó muchísimo susto [Imagen 1] estuve averiguando y me indicaron que este era uno de los posibles pasos a seguir. Ya los intenté todos y aún no encuentro solución.  

870
Nelson Andrade M
AmirrezaRahimi
AmirrezaRahimi
posted in General Q&A
Urgent: Accounts Inaccessible

Some of the accounts I had have become inaccessible. Has this happened to anyone else? Can you please guide me on what might be causing this?

403
Gustavo Boregio
aqueladapromo
aqueladapromo
asked in General Q&A
entrei clm o facebook, mas quero desconectar pra entrar com o gmail. como faço?

Entrei pela primeira vez com o meu Facebook, mas quero continuar com o meu Gmail. Como posso fazer isso? Porque ele me impede de entrar de outra maneira 

371
rodrigo_silvano
GSengh
GSenghUp-and-Comer
asked in General Q&A
Manychat Causing My Website Link to Not Function Correctly

New Manychat Pro user here. I’m trying to set up an IG DM automation that sends the user to my website, using the  “Add Button - Open Website” option. The problem is that Manychat is using a redirect from my.manychat.com and then to my website, which causes my website to malfunction.Going to my website directly by typing the URL into the address bar does not cause any problems.If you test it out yourself, you’ll see it go to my.manychat.com first before it goes to your link.Is it possible to skip the redirect and go straight to my link instead?

1793
Fabio Gaulke
klarki
klarkiUp-and-Comer
asked in General Q&A
Possibility of replying only at some point

How can I allow a client to write only from a specific point in time? I would like to force them to select a few tiles at the beginning and allow them to write freely only from a specific moment. Today there are tiles flying, but the client can still write as much as he wants, ignoring them.

472
klarki
Harmanpreet Singh
Harmanpreet Singh
asked in General Q&A
Sending GIF Files to Whatsapp

As GIF is a type of image itself, we can send GIF using the Whatsapp Cloud API for Image. As if I use image tag and pass the gif url to it, I am not able to recieve it.Can anyone help me with this issue, how can I be able to send gif files using url through manychat flows.

590
Harmanpreet Singh
bryankoci
bryankociUp-and-Comer
asked in General Q&A
Best practices for keywords?

Looking for recommendations for best practices for 2 things:How do you like to select your keywords? How do you make them easy enough to comment, while unique enough not to accidentally happen? How do you share the keyword (specifically in IG)If I say “Comment below with KEYWORD” I think IG will flag that and I won’t get as much traction. What are more unique ways to say that? 

491
Gustavo Boregio
Ian Tiba
Ian Tiba
posted in General Q&A
Message not delivered by Meta - How can I solve it?

I'm having a problem delivering simple WhatsApp templates. But as you can see in the image, I'm having this problem with "active" conversations. I'm not spamming people 

721
Gustavo Boregio
sebas9202
sebas9202
posted in General Q&A
Messages are not sent to WhatsApp

In messages it is authorized, I have already deleted the contacts and uploaded them again, I changed the message, it only says hello, it is never delivered 

841
Gustavo Boregio
thekoreanvegan
thekoreanvegan
posted in General Q&A
Most Recent Reel Not Showing Up in Trigger Window

My scheduled Reel posted last night. This morning, I noticed that the automation I set up on it had not been used. When I checked it, I realized that ManyChats is not “seeing” it as posted. This is preventing me from using the “next reel/post” as a trigger option for my upcoming reel (for this afternoon). I’ve tried refreshing permissions on ManyChats, refreshing permissions (completely) on Facebook, and making sure the messaging settings on Instagram are correct. Nothing works.  

831
Fabio Gaulke
fercrowe
fercroweUp-and-Comer
asked in General Q&A
Manychat Facebook Ads JSON not working properly

I created a flow to get users that click on our ad to trigger the Manychat bot, but only the first part of the chat is triggered. When customer enters email, the rest of the flow doesn’t work.  I have 44 messages sent on first flow, but then nothing from there.  What am I doing wrong? 

601
Fabio Gaulke
Gabi B
Gabi B
posted in General Q&A
issues with the app

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

391
Fabio Gaulke
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