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General Q&A

Any questions you have about using Manychat.

  • 3,044 Topics
  • 6,070 Replies
3045 Topics
robozinho777
robozinho777Up-and-Comer
asked in General Q&A
Problem in DM List Subscription Prompt

Hi guys, I have a problem regarding subscription box “get updates” in automations. Sometimes is not working properly It is like if user received the subscription box in the past automation do not send it again to that same user, and automation like stops if click in “get updates” is mandatory to go forward in the flow.So, many users that I have prompted in the past reach a dead end. Have any thoughts or can somebody explain me how this can be fixed?The ideal escenario is no matter what the user did in the past, if he dont respond to the prompt why cannot send it again ? 

461
T
Ketomary71
Ketomary71
asked in General Q&A
Auto unpublish??

I discovered this morning that several of my automations were unpublished, and I had to republish them. Do they expire?

190
Ketomary71
suwalasebastian7
suwalasebastian7
asked in General Q&A
messenger subscription

How to cancel sending messenger subscription list? Sometimes one person gets 3 times sent message to subscribe the list. It’s a problem for me. Coud you help me?

140
suwalasebastian7
manugatlin
manugatlin
asked in General Q&A
Contact event trigger don't work

HelloI have created an automation with a contact event trigger when tag applied. But It only works when I apply a tag manualy on contact section.If I tag all contacts (generating by an automation for exemple ) it doesn’t workDo you have an idea ?Thanks a lot 

290
manugatlin
aronq
aronq
asked in General Q&A
OpenAI Fine-Tuned Models

I see that you can have an option to enable chatGPT here. but I am limited to a models (I tried enabling our fine-tuned models) and it does not appear. Am I missing something or it’s just not supported at the moment? 

180
aronq
mariavenzant
mariavenzant
asked in General Q&A
Facebook Personal page

Are we able to use our personal page on Facebook if it’s on professional mode? 

972
LegacyLeader
sartajaalam
sartajaalamUp-and-Comer
asked in General Q&A
I am New to Manychat & I Need Help

Hi community,As a beginner I am facing hard time with the following issues:How do I set an automation for sending a DM on Instagram to my new followers. How do I set up the automatic comment reply and DM on Facebook account not page?( when I try to link my Facebook account on Manychat it is showing me that I would have to at least have a page but I only have that one account through which I conduct my businesses so I literally cannot set the automation for the same account) Most important: how do I set up automatic follow up message on Instagram when somebody doesn't respond and don't click either of the buttons? because I cannot add a quick reply after the button so I'm just a little confused here.Any help is highly appreciated.

6024
linda.nious
emilywilliams
emilywilliamsUp-and-Comer
asked in General Q&A
Automated Responses to Certain Messages

Can you create a DM response that only triggers when a certain word is included in the initial DM message. We want to ask users to Dm us ‘more leads please’ and have an automated response for this

152
emilywilliams
itsnothouitsme
itsnothouitsmeUp-and-Comer
asked in General Q&A
Messages Not Sending?

I set up a  “Comment to DM” automation and I’m getting dozens of people in my DM saying that they didn’t get the original message. I see it sent in my DMs on my side, but when they send me screenshots my message isn’t there from their view. So I have to manually copy and paste the original message and resent. How do I fix this?  I’ve so far had the automation run 125 times. I’m unclear how many people have had an issue with the message arriving.

1210
itsnothouitsme
Top Cooks
Top Cooks
asked in General Q&A
How can I DM people who comment on my video BUT for a paid advertisement on instagram

I have used the comment on my post for me to DM you feature a lot and it works great. (When posting organically.) but I noticed that when I pay for ads on that video the comment to DM feature doesn’t work. Anyways around this?

451
MMM
Suhan Gu
Suhan Gu
asked in General Q&A
Connect Instagram account Issue

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

361
Berkay3456
Natascha
Natascha
asked in General Q&A
Manychat automaticaly answering Instagram messages

Hi,I have an automation for instagram massages and I don't want to have it any longer, because the same answer follows after each message of my followers. That's really annoying.I don’t know how to undo the automation!!!!Does anybody know?Regards Natascha (if you can answer in German would be great)

171
M
andremoura
andremouraChat Surfer
asked in General Q&A
Manychat -> Trello via Make.com

Hi.I'm new with Make.comI am trying to modify a card's list on Trello based on Manychat activities. I tried to create a new scenario on Make.com but what I used I didn't see options to handle User Fields.Any idea? Is it possible?Thanks!!! 

262
andremoura
Berdine
BerdineUp-and-Comer
asked in General Q&A
Messages are cut off

Hey guys,My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not. In Manychat Live Chat, it looks like as if the whole message is sent.But in the Instagram app, in the DM's, a piece of text is not present.I also asked the reciever if the got the whole message, and they didnt.Can someone help and tell me how to fix it?I dont use the Pro version yet.Have a nice day,Berdine

147217
woowcanada
frenchinplainsight
frenchinplainsightChat Surfer
asked in General Q&A
Subscription cancelled. Pro option missing?

I logged in today to see that my Pro subscription had “expired” and when I click Renew, I don’t see “Free”, “Pro”, or “Premium” as is on the sales page, but now “Marketing Automation” for 45 a month.Have the pricing models changed but not been announced publicly? Or can I get back tot he 15 per month “Pro” plan?

301
frenchinplainsight
savejondalar
savejondalar
asked in General Q&A
Instagram DM Automation Glitch

I have set an automation to reply to certain DMs and as you can see in the image, it works. The only problem was that it didn't send the complete message, it cuts it off with an ellipsis. Does anyone know how to fix it?

550
savejondalar
Kia Grant
Kia Grant
asked in General Q&A
HELP!! DELETED ACCOUNT

{"0":"Your account was permanently deleted by GDPR/CCPA request. Contact our Support team","state":true} So this is the message I get when I try to log into my many chat account and link my Facebook/instagram! It was working a couple of weeks ago and so I have no idea what's going on.I’ve emailed support/ticket created and they keep telling me my data was deleted! I didn’t delete or request for it to be deleted. Also, I’ve don't some research on here and it says accounts can’t be reactivated past 90 days…. my account was much less than 90 days old! I’m going around in circles here as now they tell me I have to create a whole new Facebook profile, but my instagram business page and Facebook business page are all linked to my personal Facebook! #frustrated

650
Kia Grant
Annunziata
Annunziata
asked in General Q&A
Disconnect an Instagram from one account and connect it to another one

Hi, guys.Here you have a sad history, and I would love it if you could help me to turn it into a happy one.We lose access to our Facebook account connected to Many chat (everything because Facebook never sends us the double authentication code).So we have to create a new Facebook account and connect it to Many chat (thank God our business sells the majority on Instagram, so a new Facebook account wasn't so bad).Where is the tragedy?Now we can not connect the new Many chat account (with the new Facebook) to our Instagram, because it kept getting caught in the old Many chat account that kept getting caught with the old Facebook account  (I'm not crying, but I could)So I would like you to help me connect our business Instagram account to Many Chat, please. If you have any similar experience or suggestion, I would love to read it.

1210
Annunziata
sassy you
sassy you
asked in General Q&A
Do I have to have a photo for my links to work

HI, I am new and have a couple of questions?   Do I need to have a photo for my comment work to work?  Right now I am posting a story first and then coming back to manychat and add the photo or video and then posting to instagram  Can I use the work “shop” on all my post.I have watched many videos and can’t get into a good rhythm with this thank you - Lisa 

70
sassy you
joziel
jozielUp-and-Comer
asked in General Q&A
SOBRE CONTAS NO MANY E PERFIL DO INSTA

gente, uma dúvida, posso usar vários perfis do insta numa conta só do manychat ou tenho que criar uma conta pra cada perfil?

851
Gustavo Boregio
iamtami
iamtamiUp-and-Comer
asked in General Q&A
Can you differ between a follower and a non-follower?

Hi, when someone comments on my reel the word X- he gets a link to a site Y. I want to automatically check if this person is a follower or not, and if not - to write “oh no, it seems that you don’t follow me. kindly follow & I’ll send you the link”. How can I do that?

1382
iamtami
Samuel
Samuel
asked in General Q&A
Collaboration Post

Hello it's possible to set up automatization on comments in Collaboration post ? Thank you for your answers.

390
Samuel
VinicyusMelo
VinicyusMelo
asked in General Q&A
Looking for a CRM to help support team

Hey there, We run some automations using Manychat, and we have a support team that answering the conversations and helping users. I'm looking for a CRM or platform that organizes and facilitates the handling of these conversations for our support team. Any ideas or recommendations are welcome. Best regards.  

100
VinicyusMelo
cookerybliss
cookerybliss
asked in General Q&A
old chats

why i am seeing old chats that are not available on facebook or instagram? I want to remove it how can i do?

30
cookerybliss
JamieLeeOlivero
JamieLeeOlivero
asked in General Q&A
Message not showing up in automation

Hello! I'm hoping someone can help me out with this issue I'm having.  so I set up my auctions and they work, someone comments on my video and they get the DM automation with an external link… BUT the actual message inside the automation that I set up doesn't show up.  I've attached an image so you know what I mean. Below the “Hi🙋🏽‍♂️” there's more text before the button, but it's not showing.  Anyone else have this issue?Jamie. 

750
JamieLeeOlivero
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