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General Q&A

Any questions you have about using Manychat.

  • 3,858 Topics
  • 8,102 Replies
3859 Topics
Ciemma
Ciemma
asked in General Q&A
Setting up response to keyword on Instagram post

unable to delete my question but please disregard.

80
Ciemma
sshairstudios
sshairstudios
asked in General Q&A
Instagram

I'm not able to connect my Instagram to many Chat and it's sending a request to page for ownership but it's the same exact page I just changed my name, so I don't understand why it's not connecting.

301
Gustavo Boregio
denis_ka
denis_kaUp-and-Comer
asked in General Q&A
How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

2125
Gustavo Boregio
mongerkr27
mongerkr27
asked in General Q&A
changed Instagram name

I recently changed my Instagram name but still have the same Instagram account.  So my facebook is now under new name, Instagram and stan.store link.  I don’t want to lose my contacts so I really don’t want to remove my Instagram.  How do I change it so it will link to my new name.  Example:  I was lifechangeaffiliate and changed to the_kriskonnection.  

2062
rodrigo_silvano
zts
ztsUp-and-Comer
asked in General Q&A
changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help? 

181
rodrigo_silvano
botsguy
botsguyUp-and-Comer
asked in General Q&A
URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

281
rodrigo_silvano
Josue Cervantes
Josue CervantesUp-and-Comer
asked in General Q&A
Multiple messages in a row, automation replying to all

Hi everyone!  I’ve got a problem with my automation in Manychat, I hope you could help me.When users send multiple sequential messages, the assistant only processes the first one or restarts the conversation, sending duplicate messages. Anyone knows how can I fix this error? Thank you.

877
Gustavo Boregio
Thelazyveganco
ThelazyvegancoUp-and-Comer
posted in General Q&A
My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram.  I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2658
SigridDabelsteinPhoto
allergictocats78
allergictocats78Up-and-Comer
asked in General Q&A
Conflicting info about free plan?

Do you or do you not need a credit card for the free plan? The pricing page shows no credit card needed but the directions show that you do need one - and when I try to activate the free trial since it shows us as using 0/1000 contacts, it won’t let me without a credit card. We have one account with a paid plan and automations are fine there, but the other account with the free plan will not work account.I deleted all automations on the free plan - I had tried to set several up but was unable to make them live so they haven’t been used.Super frustrating that it’s so hard to ask manychat. 

521
rodrigo_silvano
margaridasilva17
margaridasilva17
asked in General Q&A
How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

2125
allergictocats78
heyfeelings
heyfeelings
asked in General Q&A
Sending messages via make.com are not working

As simple as that, I have a small test scenario and all the connections working (tested with other actions).I’m trying to send a massage from make.com and I’ve tried all types of messages, non is showing up in the whatsapp chat.Is this issue connected to the credit line that haven’t been shared by ManyChat with me?

811
Gustavo Boregio
mboydphysio
mboydphysioUp-and-Comer
asked in General Q&A
Duplicate messages with bot icon

I keep seeing this little bot and a duplication of the message I just sent via manychat. When I check Messenger there is no duplication. what is it and how do I get rid of it?  

332
mboydphysio
monerap
monerapUp-and-Comer
asked in General Q&A
Comment Auto-DM: How to make keyword "is" not "include"?

Hi guys,I am a beginner in Manychat and I have a question.Let’s say I want people to get my checklist when they comment CHECKLIST.I want people comment “CHECKLIST” ONLY. I dont want people to get my checklist when they use “checklist” in a sentence. For example, they write a comment “I like checklist” - I don’t want these people to get it. Is this possible? Any way to set up something like this?

262
monerap
Supercxn
Supercxn
asked in General Q&A
What if my contact over 40000?

My contact list still going up, and mu company want to know how it works after 40000 contacts? Am i get a plus services or something else? and is there any discount services if my company spend that much for manychat?

111
Gustavo Boregio
Cisco994
Cisco994
asked in General Q&A
Import contact list: Permission denied. Please contact support to enable this feature

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me?  Thanks in advance. 

7935
vijayatech
alexdubois
alexduboisChat Surfer
asked in General Q&A
how can i run multiple automations at the same time?

Hello community,  i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated. Thank you 

2567
Fabio Gaulke
tessapdd
tessapdd
asked in General Q&A
Not a good addition

Why is this a new thing? This is anti-marketing 101. Less clicks = better results. Just get the link to their inbox, don’t make it a puzzle.Unless I’m missing something and this is a result of some legal issue with just sending something to someone’s inbox. But then ManyChat should specify that.  

121
Fabio Gaulke
C
Cipher
asked in General Q&A
Automate Removal of Bad Phone Numbers

Feature Request:Please build into Manychat some default behavior for handling Critical SMS Errors.Expected Behaviors: When Manychat receives a response from the Twilio API that contains an error message (Example: Error 30003); notify the Admin of the Manychat account. Admin should be able to indicate how Manychat should handle those errors. Options should include: Ignore Error 30003  Update Contacts  Start Flow  Admin should no longer be notified about Error 30003, but will get notifications about other errors. Background & Issue: For the last 24 months, I’ve been sending SMS messages on a monthly basis. I’ve recently notice that each month, my percentage of the SMS messages that are UNDELIVERED is going up. I am being triple charged for these messages; for each failed SMS I’m paying Manychat, Twilio, and the phone carrier. 

110
C
mfranciscx
mfranciscxUp-and-Comer
asked in General Q&A
A lógica de ter um whatsapp business e não poder usá-lo!

Eu gostaria de entender a lógica de ter um whatsapp business já conectado a minha conta do Facebook Business e ao tentar conectar aqui no Manychat é recusada, porque?(Questão 1: Esse número será conectado a conta Manychat e só poderá ser usado com estratégias aqui, é isso?)Se o Facebook Business me concede a opção de fazer a conecção com a minha conta porque essa conta do whatsapp não é válida?Engraçado que ninguém faz um tutorial explicando o porque dessa situação?

1003
Vianca
azzaddineait
azzaddineait
asked in General Q&A
Add the campainge source to the contact inforamtion

Hi there, I managed to link Manychat with Zapier, I want to add the facebook messenger campaign name to the data sent to zapier. How can I do it please! Thanks for your help   

151
Gustavo Boregio
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
Pause conversation after AI flow

Hi team! I’m having a serious issue with conversation tracking. In the flows where I have AI, once the flow is marked as closed, if the client writes anything right after, the conversation completely reopens. Is it possible to automatically pause the conversation for 1 day after it’s finished with the AI? That way, if the client writes something, no flow is triggered.

525
Gustavo Boregio
Shkin
ShkinUp-and-Comer
asked in General Q&A
How do I delete my widgets?

Good day to everyone!In the “Contacts” I have my Widgets and I’m not really sure why they are there, I haven’t set any. I would like to delete them but can’t figure out how to do that. The link there is not available anymore and I have concerns that my clients might get confused.So is there any possibility to delete the Widgets? I appreciate any help! 

694
Shkin
iwait
iwait
asked in General Q&A
Requests via API

Hi everyone,  I have a request regarding the limit of request via API, there is a table that there is a limit as 10 SPS in de Suscriptor side.  My question is, if there is any way to increase user per 1 second to attend.? If thats default or by changing the plan increases or something

181
Gustavo Boregio
botsguy
botsguyUp-and-Comer
asked in General Q&A
MANYCHAT UPDATE

 

541
Raquel C
Manychat Team Member
mags daddy
mags daddyUp-and-Comer
asked in General Q&A
A.I BUGGING OUT

 All of a sudden my AI steps started firing this to everyone...

47436
Raquel C
Manychat Team Member
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