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General Q&A

Any questions you have about using Manychat.

  • 3,684 Topics
  • 7,699 Replies
3685 Topics
Nelson Andrade M
Nelson Andrade M
posted in General Q&A
Esta cuenta ya no puede usar WhatsApp Business

número de teléfono que se suspendió recientemente debido a una supuesta violación de los términos de uso de la aplicación me gustaría señalar que uso WhatsApp exclusivamente para fines comerciales y por lo tanto no tengo motivos para violar los términos de la aplicación solicito por favor que se realice una revisión de mi cuenta de mi historial de uso de WhatsApp para que verifiquen que no hubo violación a los términos de uso de la aplicación.Gracias De antemano por su atención a este asunto por favor no dude en ponerse en contacto conmigo para obtenermas aclaraciones si es necesario.Somos un restaurante y quiero automatizar las respuestas a mis clientes por WhatsAppPor eso decidí usa ManyChat Terminando de asociar las cuentas me aparece este mensaje que me generó muchísimo susto [Imagen 1] estuve averiguando y me indicaron que este era uno de los posibles pasos a seguir. Ya los intenté todos y aún no encuentro solución.  

830
Nelson Andrade M
AmirrezaRahimi
AmirrezaRahimi
posted in General Q&A
Urgent: Accounts Inaccessible

Some of the accounts I had have become inaccessible. Has this happened to anyone else? Can you please guide me on what might be causing this?

403
Gustavo Boregio
aqueladapromo
aqueladapromo
asked in General Q&A
entrei clm o facebook, mas quero desconectar pra entrar com o gmail. como faço?

Entrei pela primeira vez com o meu Facebook, mas quero continuar com o meu Gmail. Como posso fazer isso? Porque ele me impede de entrar de outra maneira 

321
rodrigo_silvano
GSengh
GSenghUp-and-Comer
asked in General Q&A
Manychat Causing My Website Link to Not Function Correctly

New Manychat Pro user here. I’m trying to set up an IG DM automation that sends the user to my website, using the  “Add Button - Open Website” option. The problem is that Manychat is using a redirect from my.manychat.com and then to my website, which causes my website to malfunction.Going to my website directly by typing the URL into the address bar does not cause any problems.If you test it out yourself, you’ll see it go to my.manychat.com first before it goes to your link.Is it possible to skip the redirect and go straight to my link instead?

1663
Fabio Gaulke
klarki
klarkiUp-and-Comer
asked in General Q&A
Possibility of replying only at some point

How can I allow a client to write only from a specific point in time? I would like to force them to select a few tiles at the beginning and allow them to write freely only from a specific moment. Today there are tiles flying, but the client can still write as much as he wants, ignoring them.

472
klarki
Harmanpreet Singh
Harmanpreet Singh
asked in General Q&A
Sending GIF Files to Whatsapp

As GIF is a type of image itself, we can send GIF using the Whatsapp Cloud API for Image. As if I use image tag and pass the gif url to it, I am not able to recieve it.Can anyone help me with this issue, how can I be able to send gif files using url through manychat flows.

580
Harmanpreet Singh
bryankoci
bryankociUp-and-Comer
asked in General Q&A
Best practices for keywords?

Looking for recommendations for best practices for 2 things:How do you like to select your keywords? How do you make them easy enough to comment, while unique enough not to accidentally happen? How do you share the keyword (specifically in IG)If I say “Comment below with KEYWORD” I think IG will flag that and I won’t get as much traction. What are more unique ways to say that? 

481
Gustavo Boregio
Ian Tiba
Ian Tiba
posted in General Q&A
Message not delivered by Meta - How can I solve it?

I'm having a problem delivering simple WhatsApp templates. But as you can see in the image, I'm having this problem with "active" conversations. I'm not spamming people 

691
Gustavo Boregio
sebas9202
sebas9202
posted in General Q&A
Messages are not sent to WhatsApp

In messages it is authorized, I have already deleted the contacts and uploaded them again, I changed the message, it only says hello, it is never delivered 

761
Gustavo Boregio
thekoreanvegan
thekoreanvegan
posted in General Q&A
Most Recent Reel Not Showing Up in Trigger Window

My scheduled Reel posted last night. This morning, I noticed that the automation I set up on it had not been used. When I checked it, I realized that ManyChats is not “seeing” it as posted. This is preventing me from using the “next reel/post” as a trigger option for my upcoming reel (for this afternoon). I’ve tried refreshing permissions on ManyChats, refreshing permissions (completely) on Facebook, and making sure the messaging settings on Instagram are correct. Nothing works.  

801
Fabio Gaulke
fercrowe
fercroweUp-and-Comer
asked in General Q&A
Manychat Facebook Ads JSON not working properly

I created a flow to get users that click on our ad to trigger the Manychat bot, but only the first part of the chat is triggered. When customer enters email, the rest of the flow doesn’t work.  I have 44 messages sent on first flow, but then nothing from there.  What am I doing wrong? 

521
Fabio Gaulke
Gabi B
Gabi B
posted in General Q&A
issues with the app

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

381
Fabio Gaulke
mattchaparrof
mattchaparrof
asked in General Q&A
How can I send WhatsApp templates with API

I speak spanish but i’ll try my best.I going to describe my use case: I have to confirm appointments when the appointment is created. In this case is a Business Initiated Conversation, so I know I cannot send flows, so, i created my whatsapp message template to send the confirmation messageI checked for other topics in this community but is not clear for me how to use the endpoint /sendFlows because there are not enough information in swagger documentation. I’ll be grateful if someone can explain me how to send this kind of message through APIThanks

1212
Gustavo Boregio
Ai_labs_agency
Ai_labs_agencyUp-and-Comer
asked in General Q&A
Trying to update my flow

I have made some changes to one of my flows and as I would usually do i went to update the live and it now says upgrade. I select that and it wants me to upgrade. I am already a pro member and don't understand what is going on. Any help would be appreciated.Thanks,Chris

252
Ai_labs_agency
barad
baradUp-and-Comer
asked in General Q&A
Is there a way to pay the monthly fee with one card and Whatsapp Wallet with another?

There is no way to do it inside Manychat so i was wondering can i at least be able to pay for the Whatsapp messages through Meta with a different card?  

161
Fabio Gaulke
paseetah
paseetah
asked in General Q&A
Unable to Add Contacts in ManyChat Despite Active Pro Subscription

 In my ManyChat subscription tab, it shows "Trial" while also indicating that ManyChat Pro is active. Despite this, I'm unable to add contact numbers in ManyChat. Can anyone assist me in resolving this issue and guide me on what needs to be done?

532
Fabio Gaulke
Himank
Himank
asked in General Q&A
Sending Audio/Video files on Whatsapp via URL

I want to send Videos and Audio files to a Whatsapp user using the URL of those files instead of uploading it from local storage. I am able to send Image using the URL but not Audio/Video. Is there a way I can do that using the external request block? 

5575
frances
thoughtfairy
thoughtfairyUp-and-Comer
asked in General Q&A
Calendly, Asana, Zapier integration

Hi everyone,I'm currently working on an automation flow that integrates ManyChat, Calendly, and Zapier, but I'm encountering an issue with identifying and tagging contacts who book a call via Calendly.Here’s the flow I’m trying to achieve:A lead engages with our Facebook Messenger bot and provides their details (such as phone number, email, AC type, etc). We then forward them to Calendly to book a call with our sales team. After the lead books a call, a Zap is triggered in Zapier to create a task in Asana for the booked call. At the same time, we want to tag the ManyChat contact based on their Calendly booking, which will then trigger another Zap that sends the contact’s additional information to Asana i.e. it should update the task associated with that contact.The information we collect in ManyChat (name, email, phone, etc.) will only be forwarded to Asana once the lead has successfully booked a call. Additionally, we want the task in Asana for that particular lead to be updated with

682
thoughtfairy
Yaroslav
Yaroslav
asked in General Q&A
Check subscription to the Telegram channel

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

1551
NickGKd
Jessalynarthur
Jessalynarthur
asked in General Q&A
Manychat Pixel Value Formula??

Hello I have a Shopify page where I sell differente items at different price points. What should I choose here? I cant set one price since the items in my store vary prices. What formula works?? Thank you for your help :)  

361
Gustavo Boregio
Ashley Alexandre
Ashley Alexandre
asked in General Q&A
Grow Your Business With DM Automation

When will we be getting access to the recording of todays webinar?

382
Raquel C
Manychat Team Member
vitrics
vitricsUp-and-Comer
asked in General Q&A
Telegram Broadcasting Feature

I am trying to use Telegram Broadcasting Feature. At the moment, I only can broadcast to my subscribed users via Telegram Bot. I want to imports user phone numbers onto ManyChat and then have ManyChat convert those numbers to telegram username so I can broadcast. Is there a way to make this happen or any other way to convert phone numbers to telegram users name? Please help with this...

795
Gustavo Boregio
Xplora
XploraUp-and-Comer
asked in General Q&A
Automation Conditions

Hi guys! I need help with this challenge.I am trying to set up an automation with condition that is a bit different from the regular pattern and I do not know how to navigate.I am putting up a post that is a trivia, but i do not want to reveal the answer on the post. What I want instead is that for any answer or comment you provide on that post, you will automatically receive a response prompting you to check your DM to see if you got the answer right.When you get to DM, my first prompt to you would be to congratulate you for trying the question and to ask you to check if your answer (which was already provided on the post) is correct.Now, where I’m stuck is that i need the condition set to be able to check and know if the answer you had provided on the post before you came to DM was correct or not, before the remaining automations comes to play.How can I set this condition, to check if your last comment on the post that brought you to the DM was the right answer for the trivia? I do n

372
Xplora
Allison Doyle
Allison DoyleUp-and-Comer
asked in General Q&A
2 comments at a time don't work

Has anyone experienced this? I have a post where they can comment 2 different keywords and only one trigger is getting DM’d to them. Whichever key word they comment first gets sent. Even when they comment the 2nd key word on a different line it doesn’t go through. Any thoughts on how to fix this??  Thanks!

281
rodrigo_silvano
cancun19
cancun19
posted in General Q&A
link

hi, I have placed a document in one drive and used that link in the Dm automation but it sent to a page that does not open.  ¿where do you suggest I put my document and get a link to put in DM? 

231
rodrigo_silvano
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