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General Q&A

Any questions you have about using Manychat.

3,048 Topics
6,080 Replies

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3049 Topics

Is it possible for my employees do record and send audios in WhatsApp through Manychat? Also, can they make phone calls?

I need my employees to record audios, send them to customers and also call them. I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things. Is it possible? Or I would have to integrate other platforms in order to have those capabilities?

1623

5 months ago

Alexa Watson

asked in General Q&A

HELP - “start campaign” not available on homepage

The normal “start a campaign” button on the many chat Home Screen isn’t available. This is my preferred way to assign campaigns and not sure how to get this button back. Please help!

CLFSTUp-and-Comer

I want to embed a chatbot in my website using my existing automation, but I can't navigate the customer chat is there any other alternative for this?

157410

5 months ago

Nico999Chat Surfer

asked in General Q&A

Question about list and optin

Hello, i have question about process for list creation and optin.Someone explained me than to make a list, i create a sequence, and after that, in my flow, i connect my sequence and create my optin. I would like to verify with you if the process is correct or not, because i have double doubt : - My first doubt is about the process to create my list, because i don't understand why the woman advice me to create a sequence to make my list.- My second doubt is about the collect of my optin, because there is the option"Subscription List / Messenger List / Subscription Lists allow to send messages after 24-hour window. Learn more in Manychat setting messenger"But the woman told me it's not necessary to use it, i can make like i do. So, for this 2 reasons, i appreciate if you can confirm me i respect all correctly.I make a little video to show u what i do, it will more easy to confirm me if it's ok or not.If u can not click on it, u can copy/paste it.https://www.awesomescreenshot.com/video/31

Hello, I have a question about the pricing and contact list structure. For example, if the price for 500 contacts is $15 per month and an additional $30 is charged for every 1,000 new contacts, is this fee recurring monthly, or is it a one-time calculation based on previous months?If I start with 500 contacts in the first month, add 300 new contacts in the second month, and another 500 in the third month, does the pricing plan stay the same, or does it adjust to the cumulative total of 1,300 contacts? Does the system calculate charges based on the total number of contacts accumulated over time, or just based on the new contacts added each month?Could someone please clarify how this is calculated?

Hi,Is it possible replies to Facebook posts tk be replied to via manychat? I know you can reply to messenger which is were story replies go to but what about post replies ?Thanks

201

5 months ago

John BilickiUp-and-Comer

asked in General Q&A

Numerous side-by-side buttons?

In this video: ...at 2:41 I took this screenshot of multiple buttons: I attempted to replicate that: However in my image all the quick replies get forced in to their own line.Granted that video is ~nine months old and my client says they keep changing things.My question is: how, if still possible, can I replicate those side-by-side button options?

5 months ago

John BilickiUp-and-Comer

asked in General Q&A

Link a keyword automation back to a bubble in my primary automation

So it’s been made clear to me that in order to allow people to type certain words to get certain results (e.g. contact, help) that I have to setup an entirely new automation, fine.So my primary automation has the contact ...bubbles? Cards? Whatever. So how to I link my second automation (Keyword, Contact) to the specific bubble/card in the first automation?

658

5 months ago

HoraceUp-and-Comer

asked in General Q&A

Already make live in Manychat to AI start at Telegram?

Hi...i already make live for the manychat. However, how to start try in telegram bot?

vsmekhovUp-and-Comer

Hey community, I’m going to automate a DM with 1347 characters (sending my ppl to a weblink).Do I need to split my message into a few shorter ones ? Thanks

276

5 months ago

Daniela UzcateguiRising Conversationalist

asked in General Q&A

PROBLEMS WITH AI step module?

I am using an AI step module and only the modules with AI stopped working, what can I do?

There are a lot of people who DMs us our own reels without any text and that is an unsupported message type for manychats and hence no automation is being sent to those people. There are more than 100 people who DMs us this kind of message and we are losing on all such leads. I can’t manually assign 100 dms per day to some automation.What should be the solution in such case??

Instagram Comment replies always stating Get Updates vs sharing a link

Hi there, so i’m new to manychat and I set up an automation that if a user states a word, we send them this DM.But the problem is it’s not sending them the link, it just says get updates and that does nothing.What is going on here?This is causing some issues and I’m unsure how to solve it.

Talk to manychat support

How could I talk to manychat support? Is there any live chat option?

How many Telegram bots can be connected to the paid version of MyChat?If I subscribe to the Pro Plan, how many Telegram bots and Telegram channels can I connect?

Multiple IG Messages Sent

I have an automation from an IG keyword trigger from a comment. And I am getting people who are receiving the second message after clicking the trigger sometimes 5 times. I am not sure how to turn this off. I think it is because they are click it multple times, but can it be changed to once they click it once they get it or is there another way to format this so that it does happen?The workflow for the funnel. Getting it multiple times, this person got it three times.

292

5 months ago

Guilherme Vasconcelos

asked in General Q&A

Contatos com exclusão da plataforma

Bom Dia, Alguns contatos aparecem com excluídos , não efetuamos a exclusão do contato Att:

111

5 months ago

Pedro FilipeUp-and-Comer

asked in General Q&A

Duvida sobre o whatsapp

Boa tarde! Como faço para iniciar uma conversa no WhatsApp?tentei iniciar porem aparece a seguinte mensagem: A última interação com este usuário foi há mais de 24 horas. Você só pode enviar um Modelo de Mensagem no momento. Tentei corrigir o erro e apareceu essa:Este contato não está mais disponível para comunicação no canal do WhatsApp.Alguém pode me ajudar?Obrigado

I see in my IG settings that it says that I have given permission to manychat...however I still can not see my IG account on my manychat dashboard. Can someone help and to verify this is so that potential buyers can comment and receive a link in DM

201

5 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

I can't login to my account

I’ve tried logging in like I always do with google, and it tells me that “A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”

Comments to DMs not working

Hi! I set up ManyChat back in May when I started my instagram account. I followed all the steps correctly and tested it out and automated DM’s sent to people who commented the word I chose. Now my follower account has grown substantially and so I just tired testing automation on older posts before I do a fresh new post. I had friends comment the word correctly and it’s no longer sending the link to their DM. Any insight?? I’m scared to make a fresh post with a call to action with all my new followers if it’s not going to work.

changing the calendar type to solar calendar

how can i changing the calendar type to the solar calendar ?

211

5 months ago

Dina LimaUp-and-Comer

asked in General Q&A

Send whatsapp messages using API within 24 hours

Hi!I am doing an integration with my CRM (via Integrately) that:1-When a new lead enters1- creates a contact in Manychat2-Adds a TAG to the contact The purpose of this TAG is to trigger an automation that sends a sequence of messages through WhatsApp.Everything goes well and the Tag is inserted into the contact, but the flow is not triggered! A warning appears in the contact:"The last interaction with this user was more than 24 hours ago. You can only send one Message Template at the moment." This is not true, since the integration allows this interaction to occur in less than 5 minutes!I would not like to use the WhatsApp Message Templates feature that allows businesses to engage with their clients outside the 24-hour window, because this is not the case. And using these templates makes me feel stuck having to authorize each change of template.Has anyone experienced this and can help me?I have been with ManyChat support for two days without a solution! Tks for the help!

1745

5 months ago

allabouteveshopUp-and-Comer

asked in General Q&A

Saving emails

Hi, My website is not up yet so I am trying to collect a VIP list prior to opening with a gift for those who put their names on the wait list. Because my website is not live can I save the email addresses to manychat? how do I do that? I have set up the flow but when I get to choosing the button I dont know what to choose, or should I be doing it another way. I have only just signed up to manychat in the last couple of hours. Thanks, Lara.

847

5 months ago

skyrootdigitalChannel Explorer

asked in General Q&A

Manychat flow ads on both Instagram and Facebook

Hey everyone, I have this question. So I am running a Facebook campaign on my Manychat flow i on Instagram. I have selected both instagram and messenger for my ads, will my ads work on messenger too? Since the flow I have connected with the ads in built in Instagram? If no, is there any way where my 1 flow can run on both platforms? Will it be possible if I create the flow in Messenger and then run ads for both messenger as well as instagram. Thank you so much, Also I raised a manychat bug and issue a week ago I never received a follow up. Is there any support in manychat?

1415

5 months ago

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