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General Q&A

Any questions you have about using Manychat.

  • 4,242 Topics
  • 9,210 Replies
4242 Topics
ben ai
ben aiUp-and-Comer
asked in General Q&A
Human Handover

trying to setup where if my bot can't answer the question it transfers to human and if user sends a message requesting human it transfers to human, I saw about fallback flows but struggling to set up on my current built automation as the reply seems to be in settings for the whole account rather than an individual flow 

1191
Gustavo Boregio
Moriyonet
MoriyonetUp-and-Comer
asked in General Q&A
Can't find the JavaScript Snippet

Hello people,I hope you can help me.I have created a chatbot with the Automation ability and published it in Manychat.Now I want to embed my chatbot in my WordPress website - but I cannot find this JavaScript anywhere in my account. The Manychat guided articles keeps directing me to “Growth Tools” and “Setup”, but these does not exist in my account as well. I am following the instructions but in my account -> Automation -> Website Widgets I don't see the "Setup Your Website" with the JavaScript Snippet.What can be the reason and where can I find this snippet and why all the Help knowledge base of Manychat keeps telling me about “Growth Tools” and “Setup” sections that does not exist in my account? Thanks!  

3535
Gustavo Boregio
EvolveMonkey
EvolveMonkey
asked in General Q&A
Message won't send after smart delay

Hi!Can somebody help?The second message in this sequence doesn’t send…i.e. follower comments, first messages sends fine, follower clicks link, tag is applied, time delay started… then final message never sends.What am I getting wrong here?Thanks!!

291
Aafia Umair
RaykBell
RaykBellUp-and-Comer
asked in General Q&A
Duda con ManyChat API y vinculación a paginas web

Hola! Vengo por aquí para hacer una consulta con respecto al API de Manychat. Para darles contexto, tengo una página de comercio electrónico en la que vendo productos, es una pagina desarrollada desde 0, y por ese medio vendo cientos de productos al mes, por lo que me gustaría saber si es posible realizar una integración que consista en que si un usuario realiza una compra en mi sitio web, se cree automaticamente un chat de whatsapp en mi Manychat notificando el pedido de esa persona que podría haber escrito antes, o puede ser totalmente nuevo.Inicialmente me gustaría saber si eso es posible, y si lo fuera, más o menos con qué herramientas del API. Muchas gracias

983
Gustavo Boregio
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
How to Avoid Duplicate 'Smart Delay' Messages in Automation?

I just set up my first automation successfully with help from this community! 😍 However, now I’m receiving multiple 'Smart Delay' messages triggered after 23 hours, filling up my personal inbox. It seems each test I ran triggered its own 'Smart Delay' message, and I now have about 10 duplicate follow-ups! How can I prevent users from receiving duplicate follow-up messages if they accidentally trigger the automation multiple times by using the same keyword?Any advice would be very much appreciated!

771
Aafia Umair
noravaher
noravaherUp-and-Comer
asked in General Q&A
Multiple DMs in a row, automation replying to all

Hi, I have Manychat enabled for my DMs and when a person writes multiple DMs in a row (let’s say 5), then Manychat also responds to 5 in a row, frequently repeating in content. Is there a condition/anything I could introduce to respond always only to 1 DM when multiple are sent in a row?

993
Aafia Umair
navidearamesh
navidearamesh
asked in General Q&A
Error in condition

 helloWhen I define the condition that those who followed my Instagram go to the path that defines the main messageAnd those who don't have followers should go in the direction that the following message will come to them again But everyone goes to the second pathIt means that even if they follow you, they will get the follow message again!!!Why exactly does it not work properly? 

71
Gosia
AI-Caro
AI-Caro
posted in General Q&A
Manychat v. Zoko

Hi all, Is anyone familiar with Zoko for ecom stores? A prospect tells me she’s been in touch with them and was wondering in what way my solution (Manychat) would be better than Zoko, but not sure about it.Can someone share a comparison with limitaiton on Zoko etc compared to manychat

230
AI-Caro
nevvol
nevvolUp-and-Comer
asked in General Q&A
Dynamic Audio Messages on Whatsapp

I am creating an audio newsletter on Whatsapp. The user would type a certain keyword in order to receive it. Manychat doesn’t have a dynamic content block for whatsapp. And using custom fields to save the link of the audio file is rendered as a url not a media file on Whatsapp. Is there any other way to use dynamic content with audio messages?

751
Gustavo Boregio
livelikemad.co
livelikemad.coChat Surfer
posted in General Q&A
DM automation not working

Hi there, I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

331
Gustavo Boregio
DonnaM
DonnaMChannel Explorer
asked in General Q&A
Mark as comment query

I’m trying to save a new automation and it keeps saying mark this comment as a message or reply?It won’t let me go any further but I have already marked it as comments with keywords. I followed the threads guidance and marked as instagram opt in, but it is still taking me back to the first message? 

646
DonnaM
Kimjungeun
Kimjungeun
asked in General Q&A
I can’t see my instragram account when I log in on webpage (Only I can see it on app)

I signed up manychat a few months agoand I have used it well.  But now I can’t see my instagram account when I log in on safari webpage or PC webpage Only I can see my instagram account and all the automation setups when I use the manychat app.  As you know, if I wanna upgrade it to pro version, and pay for it, I have to do it on webpage But I can’t find any data when I log in on webpage  Please help me asap Thank you

110
Kimjungeun
elton.soares
elton.soaresUp-and-Comer
asked in General Q&A
Can I send content dynamically on whatsapp?

I am creating a subscription list on news reports and offers on Whatsapp.So I’m creating a feature for the user to manage it’s subscription and would like to dynamically return a list to the user once he/she requests it showing all subscriptions he has and all other available subscriptions.I am saving everything in my database via HTTP requests, so ideally I would return the data when sending the user the list of subscriptions.Is there a way to do this? I think on messenger it is the Dynamic Block, and I know in the UI there is no way to do this for whatsapp. But could I achieve this through the API?

4286
nevvol
Eliranc4
Eliranc4
asked in General Q&A
i am trying To set up an automation where every unanswered phone call triggers an automatic WhatsApp message

I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.Issues I am facing:WhatsApp message is not being sent, even though the process completes successfully in Make. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

471
Gustavo Boregio
JackB
JackBUp-and-Comer
posted in General Q&A
How can I hire help for ManyChat?

Are there professionals who I could hire for an hour to teach me ManyChat and troubleshoot issues?I’m 90% sure this issue isn’t something I’m f-ing up, but it could be. I’m at a dead end -- no product support.I posted to the forum but didn’t get a response.How can I hire a pro? Any saints out there willing to jump on Zoom?

634
Gustavo Boregio
Saiteja
Saiteja
asked in General Q&A
Newsletter flow along with sending specific Message by following on Instagram

Hi all,Hope you are doing well.This is my first post.I need an assistance to create a flow as per below requirement.I want to send a newsletter to our subscriber using the Klaviyo. When user click on the newsletter and follow us on the instagram, after following if user sends a specific message then we want to send a message.if user following and not sending a message then want to send the user a follow up message.If user followed but not sending a message then want to send the follow up message to send the message.Can you please assist?Thank you

301
Gustavo Boregio
arashhp78
arashhp78
posted in General Q&A
manychat audio

Hello im trying to add an audio in many chat response to an instagram directbut anything i do it gives me " Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'. "I used m4a, mp3, wma but still nohow should i do it?

6787
Soltamura
Jenifer Jara
Jenifer JaraUp-and-Comer
asked in General Q&A
Duda sobre Restricciones Whatsapp Business

Hola, espero me puedan ayudar con esta duda, nuestra e-commerce vende suplemento para deportistas y otros accesorios para ciclistas. Y vi que podría haber una restricción para hacer ventas por whatsapp business con Manychat. Quisiera saber cómo podría manejar esta situación ya que queremos automatizar nuestros canales de mensajería pero esta restricción nos preocupa. 

703
Gustavo Boregio
xtezeli
xtezeliUp-and-Comer
posted in General Q&A
Make > Manychat > Cody integration . ERROR 400, Only respond 1 user at a time.

 My chatbot uses Cody AI to anwer whatsapp. The bot works but when a new user comes to chat it bugs out. Gives this error and make integration stops.

5267
Gustavo Boregio
rfung76
rfung76Up-and-Comer
asked in General Q&A
Removed Manychat but it still shows bot answer options? How to remove?

I disabled and removed manychat from my fb page, but it seems users still can see the automation options (but of course the bot no longer reacts to it). How can i clear the options users see when they message the page? Help!

452
rfung76
JackB
JackBUp-and-Comer
asked in General Q&A
Button for starting step doesn't click; causes insta to refresh screen

Thanks for your thoughts -- My comment automation isn’t working. The first reply comment button does not function.When I test it from another account (associated with the account I’m using with ManyChat) nothing happens. The screen refreshes and that’s it. ManyChat doesn’t register that the link was clicked.It works fine in the simulator but not live on Instagram. What’s up with that?

291
JackB
Eugeneloc
Eugeneloc
asked in General Q&A
Automating Thai messenger workflow with AI?

We're looking to automate our Thai Facebook Messenger-based e-commerce workflow using ManyChat's AI integration. Our shop is based in Thailand, and all customer communications are in Thai language. 1. When a customer sends a product image:   - AI should recognize the product from our database   - Check stock availability automatically   - Answer basic customer questions in Thai   - Send order details (price, delivery info) using predefined Thai language templates 2. When customer sends payment:   - AI should recognize Thai payment slips/confirmations (from local Thai banks)   - Send notification to admin for payment verification   - Once admin confirms payment   - Send automated thank you message to customer in Thai Does anyone have experience implementing similar automation with ManyChat's AI integration in Thai language context? Specifically looking for:- Best practices for image recognition integration with Thai product descriptions- Setting up automated stock checking- Thai payment

310
Eugeneloc
theoper
theoper
asked in General Q&A
Get contacts count

Hi, I am trying to somehow calculate the montly subscription cost from manychat  I thought about getting the contacts and I know how many contactss cost and how much so I can know the monthly cost but I don’t know what endpoint do I need to call to get the contacts count

732
Fabio Gaulke
Gabriel55555
Gabriel55555Up-and-Comer
asked in General Q&A
Não consigo fazer pagamento

Prezados(a), tudo bem?Se alguém puder me ajudar, desde ja agradeço. Ao realizar o pagamento na conta manychat, que estava ativa normalmente, ao vencer o mês não consigo fazer o pagamento usando o cartão que já estava cadastrado.Neste print, informa que a cobrança será dia 02/12/2024, porem estou com a conta inativa e não consigo fazer a cobrança no cartão de crédito. 

522
Gabriel55555
Joseph Silva
Joseph Silva
asked in General Q&A
I need help adding audio

I'm trying to upload an M4A file for automation, but the system is recognizing it as an MP4 and giving an error : Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'.

5179
Soltamura
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