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General Q&A

Any questions you have about using Manychat.

  • 4,005 Topics
  • 8,517 Replies
4006 Topics
henryslava23
henryslava23
asked in General Q&A
IG account connected to another manychat account but cant access it - how can I fix this?

 

1301
Gustavo Boregio
asmajancyclist
asmajancyclistUp-and-Comer
posted in General Q&A
Both Facebook and Instagram automations not triggering

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered. 

341
working_jill
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
What if someone send a message while AI is "thinking"

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

422
Vítor Afonso
Tish
TishUp-and-Comer
posted in General Q&A
Automation not stopping

I’ve deactivated my manychat account, but the automation is still running on my instagram account. (I did delete/deactivate all automations before I deactivated my account). How do I stop the automation? The automation is an automated message that is sent when someone sends me a message. 

713
Fabio Gaulke
Spargo
Spargo
posted in General Q&A
Instagram Inbox Restricted - Can I still use Manychat?

Hi, my client’s IG account has been restricted to send messages for 3 days due to “harassment & bullying” which we can not discover a valid reason for. Does this mean that using Manychat to manage our inbox conversations will harm us even further, or, are we able to use Manychat in the meantime?Typically, we would have someone active on the IG app to handle personalised comments and poll responses. And someone at an alternate time on Manychat just to handle inbox. 

461
Fabio Gaulke
jaquilene albuquerque
jaquilene albuquerque
asked in General Q&A
Como usar o meu numero antigo do WhatsApp business no manychat

olá, tenho meu numero do WhatsApp business por onde falo e respondo minhas clientes, para automatizar minhas conversas me cadastrei no manychat e tive que comprar outro numero de telefone, o qual é diferente do que eu uso para responder minhas clientes, logo este numero novo não aparece para elas, ou seja minhas clientes não me contatam por ele e sim pelo numero antigo o qual já estavam habituadas a falar comigo. As automações que faço não vão para meu numero do WhatsApp bussines, ficam somente no novo numero que comprei e assim não funciona para mim, como posso resolver isso?

140
jaquilene albuquerque
C
ChatbotterUp-and-Comer
asked in General Q&A
Chatbot not working on Facebook Ads

I have created a new campaign in Facebook Ads, where I selected Partner appUse an existing message sequence from a partner messaging app. You can select the sequence or enter JSON code.Message flowFE Flow (Manychat) in short, i selected partner app and then manychat and selected my automation.. however, i’ve spent already $45 and i didn’t get any chats,  my ads are ultra high CTR… it seems like manychat isnt triggeredhow can i troubleshoot this?i am wondering should i use JSON instead? if yes, where do i get the JSON for my automation?   

410
C
alexdubois
alexduboisChat Surfer
posted in General Q&A
Can someone helpt with issues exporting contacts to google sheets?

I have my google sheets integration and created a broadcast. I had this working before to export all my contact data but now it doesn’t work somehow. It says broadcast sent but no contacts are appearing on google sheets…i’ve been trying for 2 days now…   

788
Gustavo Boregio
coloristm
coloristm
asked in General Q&A
How do I remove "automation powered by manychat" in PRO version?

I am on the pro version of many chat and am unable to find a way to disable this branding. It would be great if you guys could help! 

3831
Fabio Gaulke
C
ChatbotterUp-and-Comer
asked in General Q&A
Wait for user reply, where is this function?

I need help, i ask users to answer their ZIP code, and then when they reply I will send my next question. However, I can’t find the automation or the option to add “WAIT FOR USER REPLY” where is it?i am doing facebook messenger bot 

1941
Fabio Gaulke
John Moreno
John MorenoUp-and-Comer
asked in General Q&A
Unique Discount Codes by DM

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

1474
John Moreno
adrchen
adrchenUp-and-Comer
asked in General Q&A
Which permissions are needed on Meta?

If instead of sharing the main account password, I want to assign someone to be able to connect Manychat, which are the minimum permissions required for it to work properly?Basic + Apps and Integration Full controlAnd then, on Partial access panel (unless Full control was required):Content Messages Community activity Ads InsightI guess it would work with Full control, but then, having that access just to connect Manychat (and if something happens with the account, this one could also be blamed).Any guidance?

250
adrchen
Jilly B
Jilly BUp-and-Comer
asked in General Q&A
Email opt-in analytics

Hi Community, How can I easily see how many new contacts (email opt-ins) I’ve gotten through ALL my Manychat automations in a one-month period?  I know where to look individually, but I need a one-month at-a-glance metric.  Thanks!

253
Gustavo Boregio
Elias Yerbez
Elias Yerbez
posted in General Q&A
Automatic assignment is not equitable

Hello community, I have a problem with the automatic assignment in my automations. I have two live chat agents, but one receives more leads than the other. What could be the problem? 

241
Fabio Gaulke
makenewmarketing
makenewmarketing
asked in General Q&A
Triggering 2 automations at 1x

Hello! I am wanting 2 automations to be able to be triggered on posts sometimes, but we’re finding if someone triggers one automation on a post and then tries to trigger another one the other one doesn’t get triggered. OR they comment both words in one comment and it only triggers one. Is there a way around this? Thank you! :) 

1201
Fabio Gaulke
fanfantulipan
fanfantulipanUp-and-Comer
asked in General Q&A
Flow automation stopped when edited ?

Hello, , I have a question.When I had set flow that was completed….And then I edit the flow and add another step, so the automation will continue or ? Thanks :) 

233
fanfantulipan
Sami Mahin
Sami MahinChannel Explorer
posted in General Q&A
Manybucks 💲 Acheivement unlocked

Appreciate it Manychat. Proud to become part of the exclusive community aceiving what only 7% of the partners have been able to do. 🪅🎆

210
Sami Mahin
alona budovoi
alona budovoiUp-and-Comer
asked in General Q&A
Manychat email go to spam folder

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

600
alona budovoi
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Custom fields problem - Two campaigns at the same time

Hello ! I'm having a problem with my customs fields. Here's the situation:Thanks to the advice of a community member, I was able to find a solution to stop using tags and instead use custom fields to store info. I use a “campaign name” custom field for two purposes:Automatically fill in the campaign name in messages, automatically fill in the custom fields corresponding to the stages completed by the ambassadors (example > End Survey: Campaign 1, Campaign 2, Campaign 3).For now, I'll fill in the Campaign Name custom field as follows: {Campaign Name}; Campaign 1In this case, Campaign 1 is the name of the current campaign. This way, the custom fields corresponding to the different stages of the campaign remember all the campaigns, not just the last one. This poses several problems:When I send a message using the custom fields campaign name, it will look like this: “Hello, welcome to Campaign 1; Campaign 2; Campaign 3. Obviously this is not accurate.  If there are two campaigns at the

90
Cm13000
Sparkit
Sparkit
asked in General Q&A
make automations

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

70
Sparkit
Sara_
Sara_Up-and-Comer
asked in General Q&A
How to Collect Client Data from WhatsApp Automation and Sync with Wix Bookings?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

301
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
What are the costs involved in integrating ManyChat with Instagram?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

564
Gustavo Boregio
Januartha
Januartha
asked in General Q&A
Yearly subscription not available?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

171
Gustavo Boregio
viverdecodigo
viverdecodigoUp-and-Comer
asked in General Q&A
API Error Creating Subscriber: Missing Required Field

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

142912
ismirnov
Fran Sprenger
Fran SprengerChat Surfer
asked in General Q&A
IG DM List Beta open again?

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added

411
Fabio Gaulke
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