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General Q&A

Any questions you have about using Manychat.

  • 3,412 Topics
  • 6,993 Replies
3413 Topics
Tetiana
Tetiana
asked in General Q&A
Help)

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

90
Tetiana
Jonkings07
Jonkings07
asked in General Q&A
How Can I Connect 2 WhatsApp Number to one of my FB page in ManyChat?

Hi, I have a Facebook page integrated with ManyChat where I already connected one WhatsApp number, but I am looking to know if it’s possible to add a second WhatsApp Number. I am running job post advertising on Facebook for one of my pages, and I have now two recruiters.  So, I want to know the best way to work this out, whether I should add a second WhatsApp numbers, or both recruiters can use the same WhatsApp number already integrated

500
Jonkings07
Charly de Argentina
Charly de ArgentinaUp-and-Comer
posted in General Q&A
Having problems with first automation

Hello people, good afternoon. I'm new to Manychat and I'm having problems with my first automation. I've already done all the automation development and it works fine, but when I publish it I can't get the trigger to be enabled. Therefore, the automation doesn't work. Where could this problem come from? Maybe it's from the Facebook Ads Manager. Here in Manychat I've already tried everything I found, from the button that doesn't respond to me and browsing through different parts, but I couldn't figure it out. Who knows how to solve this? Thank you very much.

220
Charly de Argentina
basheer
basheer
asked in General Q&A
send in from Excel to a subscriber

team any  way i can send WhatsApp to  a subscriber from Excel i tried many way all fail  also from other  like batch file  @echo offsetlocal enabledelayedexpansionREM Set your ManyChat API keyset API_KEY=559135:6f1bf95ac1ceda72d7REM Set the ManyChat API endpointset API_URL=https://api.manychat.com/fb/sending/sendContentREM List of subscriber IDs and messagesset subscribers[0].id=1195263093set subscribers[0].message=Hello from ManyChat 1!set subscribers[1].id=1195263093set subscribers[1].message=Hello from ManyChat 2!set subscribers[2].id=1122334455set subscribers[2].message=This is a test message.set subscribers[3].id=2233445566set subscribers[3].message=Another test message.REM Loop through the list of subscribersfor /L %%i in (0, 1, 3) do (    set "SUBSCRIBER_ID=!subscribers[%%i].id!"    set "MESSAGE=!subscribers[%%i].message!"        REM Create a JSON payload    set "PAYLOAD={\"subscriber_id\": \"!SUBSCRIBER_ID!\",\"content\": {\"messages\": [{\"type\": \"text\", \"text\": \"!MESSAG

390
basheer
Miss Fotografica
Miss Fotografica
asked in General Q&A
automation not sent!

I have an automation set up to sens a message on instagram when a certain word written in the comments. It stopped working and I have tried to make a new one, same thing - people comment and nothing is sent. I have no idea why!! Any clues or tips?

241
tejasagja
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this? 

151
Gustavo Boregio
ThisIsJohn
ThisIsJohnUp-and-Comer
asked in General Q&A
My Automation wont trigger when I add tag

  Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something? 

672
ThisIsJohn
jakelinealmeidalids
jakelinealmeidalidsChannel Explorer
asked in General Q&A
Problema com Condições de Resposta, Atraso e Tags no Bot do ManyChat

  Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*:  - Verifica se a tag é "FRANQUEADO" ou "facebook".  - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação.3. *Condição #4*:  - Verifica se "Última interação no WhatsApp contém qualquer valor".  - , continua para enviar a mensagem de resposta.4. *Atraso Inteligente*:  - Se a condição não for atendida (ou seja, se o usuário não enviou uma mensagem), espera 3 minutos antes de enviar a mensagem.### Problemas Encontrados:1. *Para a Condição #4*:  - A c

2250
jakelinealmeidalids
sierramendex
sierramendexUp-and-Comer
asked in General Q&A
Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

1952
tejasagja
Peter
Peter
asked in General Q&A
Instagram

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system/Original:ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System  

200
Peter
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

3951
camillatorres56
camillatorres56
camillatorres56Up-and-Comer
asked in General Q&A
How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

160
camillatorres56
So-timaa
So-timaa
asked in General Q&A
Чтобы настроить триггер, откройте автоматизацию

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию// Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation 

1370
So-timaa
azwealth
azwealth
asked in General Q&A
Can't change Instagram account connected to Manychat

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

2061
laurenefritsch
pjprins
pjprins
asked in General Q&A
A possibly stupid question...

Hi. Not sure if there is an answer to this out there, but so far I have failed to find it. My apologies if I missed it. If you set up Manychat to trigger the automation on all of your posts… Will it also: Trigger the response when you post in a group as your page, and… Will it trigger the response if you share a post from your FB page to a group?Thanx

400
pjprins
henriquelima
henriquelima
asked in General Q&A
Erro ao ativar gatilho

ao tentar ativar o gatilho, recebo o seguinte erro:"se voce quiser responder a um comentario e uma publicacao ou reeel, marque esta mensagem como "resposta ao comentario"Mas nao aparece nada para resolve-lo, o que fazer?

720
henriquelima
asma_aboutmoi
asma_aboutmoiUp-and-Comer
asked in General Q&A
Instagram ads to Manychat DM

Hi, i’ve been running instagram ads in meta suite. I’ve setup the keyword trigger automation, however the “messenger ads” just show “send a message”.it’s triggers messages without the messageHowever, i’ve set this up on instagram to have the button that has “the keyword”, however it doesn't show.Am i doing something wrong or is there a better way to get people from instagram ads into the manychat flow. I’ve put in ‘get code” and short text, but this doesn’t appearAnyone know the issue?

1543
asma_aboutmoi
Carlos William
Carlos WilliamUp-and-Comer
asked in General Q&A
Help workflow send another message is not available in workflow

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

252
Carlos William
M
Mam_na_to_pomyslUp-and-Comer
asked in General Q&A
WITHHOLDING TAX DECLARATION Manychat

Hello, I need the WITHHOLDING TAX DECLARATION for Manychat for the accountant. Can you tell me where to find it?

1060
M
alvcla
alvcla
asked in General Q&A
I cannot start Messenger

Hi GuysWhy can I not open my messenger? I have opened a new account and, I’m trying to use it, but  the messenger does not oppen, I have removed it, and connected again, the result is the same. When I click Open Messenger (se picture) nothing occurs: what could be the problem??    

110
alvcla
ThroughExperience
ThroughExperienceUp-and-Comer
asked in General Q&A
Many Chat Paid Ads on Instagram

It’s my first time using many chat and I want to know if there is an automation, that if someone comments a certain word on my paid ads, I can automate a response and a dm.

3559
Daniel Kiri Group
WHitemirage
WHitemirageUp-and-Comer
asked in General Q&A
Error while connecting CHatgpt

hiIma trying to connect open AI chat gpt.When I make a work flow and acees the responce from chat gpt it only shows {{cuf_11466671}} this messageCan anybody help

643
Gustavo Boregio
PauloFerreiraCD
PauloFerreiraCD
asked in General Q&A
Title: Request for Help with ManyChat and ChatGPT Integration Error

I watched some video tutorials on YouTube that teach how to create conversation flows with ChatGPT and ManyChat. The videos are very simple and self-explanatory, however, when I try the flow, I get this error {{Cuf_2318239}}, and the number always changes. I've redone the entire process, but the error still appears... can anyone help me?

1347
Lekan25273014
Ais
Ais
asked in General Q&A
Have you used MAKE app to integrate Tiktok & Manychat?

We are looking for an option to integrate Tiktok & Manychat so we can create flow to auto reply to comments with specific words. We found MAKE but it seems like it’s hard to do it because it requires the flow ID but I can’t create a flow ID because Tiktok is not an option in Manychat trigger. Anyone who had tried this before? Do you have suggestions or recommendations? Thank you 

1311
Sonam Jain Makharia
DanielBarrett
DanielBarrett
asked in General Q&A
WhatsApp - comment on thread between the team

Hello! We’re looking to move over to Manychat from our current provider for WhatsApp.Currently, when a new WhatsApp comes in or is created it creates a new ticket / conversation.  In the ticket between our team we can add comments to the the ticket (not seen by the end user) and we can also @ mention team members in the thread (see example image).When the new conversation is received this is into an inbox where an owner can be assigned.Does Manychat work on the same behaviour? I’ve tried looking for videos of how things feel etc but can’t find anything.  

210
DanielBarrett
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