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josefinemk
josefinemkUp-and-Comer
asked in General Q&A
Automation sending messages multiple times instagram

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

365
rogerioaraujo
sunny0731
sunny0731Up-and-Comer
asked in General Q&A
If someone replies with two Automation keywords at the same time, only the first keyword will trigger.

I’ve encountered a situation where I have three different IG Automations set up. When a user triggers more than one Automation at once, only the first Automation is activated. Even if they continue to leave other Automation keywords in the comments afterward, those do not get triggered. I’m not sure what is causing this issue.

92
sunny0731
Dhruval
DhruvalUp-and-Comer
asked in General Q&A
Unable to create new automation on free plan

I am on a Free Plan. I am using Auto-DM Links From Comments feature. I have created 4 automations. My Free Contacts Limit is 0/1000.I am not using any Pro Feature.Now I am unable to create new automation. As I press the Go Live button, it prompts me to buy Pro Version.Please help to resolve this problem or please share email or something which can connect me directly to Manychat team. Thank you.

9311
petradurica
pynchon
pynchonChat Surfer
asked in General Q&A
Instagram flows triggering only once

Hello guys! For some reason my flows on Instagram (specifically for posts) are being triggered only once. If you’ve already triggered it using the keyword and you try do that again, it won’t work. It didn’t use to be like this and I’m not sure what changed.Anyone got any light to shine on this? Thank you!

424
Fabio Gaulke
meaganhall
meaganhall
asked in Manychat x TikTok Community
Link in bio?

I just tried using an automation for TikTok, but wanted to verify. It looks like we can’t send active links in the DMs and just have to redirect them to the link in our bio? I was trying to collect emails but I’ve been getting and error with any and all emails sending through my verified domain, which means the only other means of delivering a freebie is through the DM’s, but I can’t connect a link to a Google Doc or my Stan Store. Am I missing anything? Additionally, does ManyChat have any insight to the potential TikTok ban? I’m concerned about spending much time on my TT account if I only have 2 more weeks to use it. Thanks so much!!

773
SAFIE
karlijn
karlijnUp-and-Comer
asked in General Q&A
Flow trigger based on a 'LIKE'

Quick question:Is it possible to trigger a flow based on someone liking a post on Instagram (or Facebook)?So not commenting or messaging. Just liking the post or reel itself.Thanks in advance for your insights! 

385
karlijn
FaisalRathor
FaisalRathorUp-and-Comer
asked in General Q&A
Trigger a flow or send content to a contact after the 24h messaging window

Quick question:Is there any way to trigger a flow or send content to a contact after the 24h messaging window has closed?Looking for possible options like:- One-time notification (OTN)?- SMS or Email fallback?- Ads JSON or sponsored message trick?- External triggers via API or Zapier?Would love to hear what’s working for you allThanks in advance!

253
sajithmohan
lavinamenda
lavinamenda
asked in General Q&A
Auto-messages to new followers

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

1213
Gustavo Boregio
Tíndaro Homem
Tíndaro HomemUp-and-Comer
asked in General Q&A
I’m not able to upload PDF files or any other type of file in the WhatsApp automation.

Hi everyone! I need some help with a sudden issue.I’ve always been able to upload PDF files (and other file types) to my WhatsApp automations on ManyChat but today, I’m getting this error message:“File type not allowed. You can upload: aac, mpeg, mp3, ogg, mp4, 3gpp, gif.”I’ve already tried switching browsers, computers, and even internet networks, but the problem persists.It seems like something changed from yesterday to today. Has anyone else experienced this?Could it be a temporary bug or a recent update?

11411
rogerioaraujo
Giovanna Guapo
Giovanna GuapoUp-and-Comer
asked in Perguntas e respostas
Onde inserir crédito para enviar mensagens no WhatsApp?

Oi pessoal,Preciso fazer um disparo via WhatsApp e não encontro onde fazer isso na minha conta Pro. Ja segui um passo a passo encontrado aqui na comunidade, mas não é igual ao que aparece na minha conta.Alguém pode me ajudar?

205
Giovanna Guapo
PluckyDad
PluckyDadUp-and-Comer
asked in General Q&A
Does Manychat have a feature whereby chat transcripts are emailed to me after a chat?

Hi there, Quick question please: Is there a Manychat package whereby chats are automatically emailed to me every time a customer interacts with my AI chatbot?If so, what package is this please? Thank you, Scott

132
PluckyDad
Felipe Rodrigues
Felipe Rodrigues
asked in General Q&A
Saldo Insuficiente

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

392
Giovanna Guapo
Vitor de Goes Teixeira
Vitor de Goes TeixeiraUp-and-Comer
asked in Perguntas e respostas
Questions Team Members

Hello everyone! Could you help me with a question? Does the pro plan only allow me to have 1 team member? Thanks

449
cata_rendon
Edu
EduUp-and-Comer
asked in Preguntas y Respuestas
Klaviyo y many chat

Hola! ando un poco perdido la verdad! me gustaria  poder conectar many chat a klaviyo y tambienme gustaria automatizar el intagram con many chat y klaviyo, es decir que si many chat reconoce un mail asociado a un intagram que no esta en nuestra base de datos many chat le anime a suscribirse y se añada a nuestra lista d eklaviyo. no se si me explico

193
cata_rendon
BlueCap
BlueCap
asked in General Q&A
JSON IMPORT

Hi ManyChat team 👋I'd like to request that you enable the JSON Flow import/export feature on my account.I’m building a chatbot using external JSON files.Thanks a lot!

111
Fabio Gaulke
harbourbreeze
harbourbreezeUp-and-Comer
asked in General Q&A
Gallery Card Help

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

408
rodrigo_silvano
tienviet0510
tienviet0510Up-and-Comer
asked in General Q&A
How to Inject Data Into Manychat

Hello everyone, I have a Ladipage popup for a lucky spin. When a customer wins, they will fill in two fields: a voucher code and a phone number. I want that after the customer fills in the phone number and voucher code fields, a message will automatically be sent to the customer's Messenger from Ladipage via ManyChat.

325
tienviet0510
Grace Kenneally
Grace Kenneally
asked in General Q&A
Automated follow up

How can I use many chat to leverage follow ups on DM? 

81
rodrigo_silvano
sajithmohan
sajithmohanChannel Explorer
asked in General Q&A
ManyChat + Shopify Integration

Hi community members, Please suggest the best ways to integrate Shopify and ManyChat. Since Messenger and Instagram have 24 hour window; does the flows like abandon cart flows will actually work?What are the possibilities of the Shopify + ManyChat integration?Thanks,Sajith

696
cata_rendon
shnemat
shnematUp-and-Comer
asked in General Q&A
Affiliation program

Good day,I remember ManyChat used to have a affiliation program before where if you make anyone join ManyChat or you are admin of any account you get 30%.  So now I would like to make people join but I cannot find any link, it is showing different links where the client will get discount but I am not getting any commission.Is there any way where I sent link to my client and as he join I start earning commission monthly. Please guide. Thank you for answering. Regards,

51
Fabio Gaulke
igorbevilaqua
igorbevilaqua
asked in Perguntas e respostas
Manychat tem suporte oficial?

Minha automação parou de funcionar durante a madrugada. Todas as permissões estão atualizadas. Não tenho 1 suporte da empresa para resolver isso? 

51
Fabio Gaulke
Jef
Jef
asked in General Q&A
Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

48512
Gustavo Boregio
Lin_Chiva
Lin_Chiva
asked in General Q&A
Request for Assistance with Minimizing Subscription Costs

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month.Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage.I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use.Thank you very much for your assistance.

252
Joren Wouters
jadtouma
jadtouma
asked in General Q&A
How to reduce the amount of subscription?

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

1037
Joren Wouters
VeronicaForBFC
VeronicaForBFC
asked in General Q&A
Бесплатный Pro тариф для пользователей из Украины

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

1062
Raquel C
Manychat Team Member
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