General Q&A

У меня в одном бизнес портфолио мета 2 аккаунта инстаграм ,  когда подключаю первый ,со вторым соединение инстаграма и мэничат  теряется , что делать в данной ситуации? (У меня 2 аккаунта мэничат) 

Instagram ads are no longer clicking into the bot flow directly from ads.  Even with all the correct settings and partner ads chosen.Meta has stopped the lead with a pop up screen which causes most of the leads to bail.  This is costing everyone a lot of money.  The IG ads used to be a single tap redirect from the ad to the flow.  Now Meta is presenting the user with this: Most at this point leave the ad bc they don’t know what to do.Very few will tap on ‘message streampremiere’ which actually takes them to the bot flow.Anyone left could send a message in the blank box which also doesn’t send them to their message they just sent. It gives them a fast pop up at the bottom of their screen to view what they just sent. At that point I have to then try to prompt them with a keyword to get into the bot flow.  Mo

Hello, how are you? I have an Instagram account, and I want to send a DM automatically whenever someone comments on one of my posts. I set up the automation in ManyChat correctly because I’ve done this before for other clients, but it’s not working.It does send the reply to the comment, but it doesn’t send anything via DM. What could be the issue?In the Facebook settings page:https://www.facebook.com/settings/?tab=advanced_messagingManyChat appears there on top, but when I go to select the recipient for Instagram, I don’t see the ManyChat option. What could be happening?Also, my account is on a trial plan. Could this be affecting it?

Hi all,Pretty new to MC; been setting up some Instagram automations and came across a challenge.I’m trying to set up a funnel that sends an automated follow-up message 48 hours after the first message. However, I’m being told I can’t do anything over 24 hours. Which makes this funnel pretty useless.ChatGPT says it’s a setting related to my FB/IG, but I don’t see it. Is this because I don’t have a verified account or something..? 

I have a problem: I’m using Coexistence mode, and when a human sends a message through WhatsApp Business, ManyChat receives it and forwards it to my AI Agent as if it were the client’s last message.I analyzed the reception of 2 JSONs in n8n: when a human sends through WhatsApp Business when a customer sends a message normally Both JSONs are identical; there’s no field I can use to identify that it was a human replying. How can I work around this?I’m sending “Full Contact Data” to n8n via HTTP request, but I haven’t found a way to differentiate the JSON when it’s a human responding.I’m saying this because my client doesn’t want to stop using WhatsApp Business in favor of ManyChat — he prefers to keep the conversation in the official WhatsApp app. But whenever a human responds via WhatsApp, ManyChat triggers an automation and the AI replies immediately afterward. 😅

after i connected my whatsapp business account number to manychat via coexistence- all new messages received on the phone are marked as read. how can it be fixed, if at all?

Hi, I was wondering if there’s an option to use my own custom agent inside the automation.Right now I only see a ChatGPT connection available, but I want to integrate my own agent.Is that possible?

Hi everyone,I’m trying to copy a WhatsApp automation/flow from one ManyChat account to another, but I keep getting the error:“Something Went Wrong!Copying Failed.” (See screenshots)This happens right after I select the target account and map all the custom user fields. Screenshots here show the error and the mapping screen.I’ve already checked the following: Both accounts have WhatsApp connected Both accounts are PRO All required custom user fields exist on both accounts   Has anyone experienced this before?Any help or tips would be re

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

I connected a new WhatsApp number to Manychat (it’s also connected and configured in Meta Business), but I can’t send or trigger any messages — they just stay indefinitely pending Meta’s approval. I’m not sure what might be causing this issue since I’m not receiving any error messages or feedback, and all configuration items appear as OK.I’ve added some screenshots of the number’s configuration below.Has anyone experienced something similar or knows how to fix it? 

Hey everyone,I’m running into two serious issues with my Instagram automation using ManyChat, and it’s costing me leads. 1. Auto DMs not sending anymoreI set up an automation that triggers when someone comments a keyword (e.g. “Zoom”) — it sends them a lead magnet via DM.It worked fine at first, but after a while, people kept commenting but stopped receiving the DM.No error messages in ManyChat, just nothing happens anymore. 2. Keyword comments are invisible to my main accountThis one's weird — the comments with the trigger word don’t even appear on my main Instagram account.But I can still see them if I check from another account (e.g. a friend’s or my alt).As a result, ManyChat doesn’t reply to them either, as if the comments didn’t exist. What I’ve already checked: The correct IG post is selected No error or warning in ManyChat Account is

I’m having an issue with the Live Chat interface and the “Assigned to me” folder.I have two ManyChat accounts/workspaces connected to the same login, and in each account we have multiple agents with Live Chat seats assigned (not just one). However, in the Live Chat window for my agents, the “Assigned to me” folder does not show up consistently.What I see happening: Sometimes the “Assigned to me” folder appears as expected in Live Chat But when I switch between my two ManyChat accounts (workspaces) inside the same login, the “Assigned to me” folder disappears After that, it often takes a very long time before it appears again, and it seems to come back randomly The folder sometimes reappears after I change something in Live Chat seat settings for any o

How do I subscribe profile to Opt In Email Marketing in Klaviyo?  I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

While troubleshooting the issue found here and here the Meta support staff told me manychat is no longer a partner. “As per our team, the ManyChat was a third-party night integration app which we used on our platform, but with the updated meta policies, the ManyChat is being removed from our ecosystem and it is no longer supported on our platform.”  What is going on here? Could we get an offcial reply from ManyChat, please??

Hi,I would like to subscribe for our company, as we want to use it for our posts, but we manage two Instagram accounts.The pricing isn’t very clear. I already have another bot that sends welcome DMs every day, and each message counts as a contact. In the same month, I can reach over 3,000 new accounts.How can I manage this? I don’t want to take a subscription and end up paying around $70 in three months just because of my welcome messages.Thank you for your help!

Hello,My organic manychat flows work. But ads flow dont work in manychat. Any solutions? 

Hi I just want to ask, if it is possible to set up manychat automation for commenting on trial reels ? If I have a reel a want to reach new audience and also customers, I would set reel as a trial and then if someone comment on my reel manychat would automatically send them a message. Does this work ? Thank you for quick response. If it does not work is there any other option how to use manychat on trial reels ??

Can you do this in an action block? Set userField1 to {userField1}+{userField2} ? If not, is there another way of achieving the same result? Thanks!

Can we still use whatsapp with a UK number?  I notice the option for United Kingdom has been removed when registering a new number. If so, how do I do it?Thanks in advance, Mark

Bonjour, j’ai créer une automatisation pour répondre aux commentaires et ensuite envoyer un DM. J’ai testé avec mon compte privé, ça marchait. Quelqu’un est venu commenter avec le mot qu’il fallait et pourtant aucune réponse par commentaire ni de DM est parti. J’a actualiser les autorisation insta mais toujours rien…Pouvez-vous m’aider a comprendre le problème ? Merci!

Dear ManyChat Support Team,I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?Thank you for your prompt assistance.Best regards,

When I try to do this feature it asks me to “Update Instagram permissions” when I sign in to my Instagram account I keep getting the same error message (see screenshot). Has anyone found a work around or a way to fix this? I have my Instagram connected to my FB account to and tried logging in through FB as well but still getting this message.   

Hello, I previously connected my ManyChat account using my Facebook login. Now I’m trying to log in with Facebook again and connect my Instagram account to use ManyChat on Instagram, but the connection keeps failing. I can reach the screen that prompts to connect to Instagram, and it briefly seems to log in, but then an error message appears saying “something went wrong,” and the connection never completes. My Instagram handle is @leeeshisi, and my Facebook login email is dkqydlthfid@nate.com. Could you please help me resolve this issue so that I can successfully connect my Instagram account? Thank you for your support,Lyang

For one of my clients we collect their baby’s date of birth as a custom field in Manychat so that we can send them age-relevant information.We now want to improve this automation by following up with access to an age-related baby sleep masterclass.So I want to check we have the Baby’s DOB via a condition and then calculate the current time from this date. ie if Baby’s DOB is June 1 2025 - we’d send them to one type of masterclass as they’d be 5+ months old. But if their DOB was September 1 2025, they’d only be 2 months old so more relevant for a different masterclass.I’m struggling with how to make that calculation - is it even possible? Thx

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app.