General Q&A

Bonjour,Je rencontre un problème avec le déclencheur "commentaire" de mon automatisation Instagram : le mot-clé en commentaire ne déclenche plus l'envoi du DM automatique.Résultat :-Aucun message reçu, aucune erreur visible dans le flow builder- Permissions Instagram déjà rafraîchies (Aide > Refresh Permissions)- Accès aux messages activé côté Instagram (Paramètres > Confidentialité > Messages > Outils connectés)- Le déclencheur DM par mot-clé fonctionne normalement de mon côté, seul le déclencheur "commentaire" est affectéJ’ai l’impression que je ne peux plus utiliser cette fonction. Merci d'avance pour votre aide ! 

Instagram Broadcast Channel invite links open in Instagram app when sent manually in a DM, but when the exact same link is used as a Button URL in ManyChat Instagram Automation, it opens inside an Instagram web page instead of opening the channel directly , and its buggy. Is this a known limitation or is there a workaround?

I tried to subscribe to the annual Manychat pro plan using the stripe link generated on the checkout page.The payment was successful but my account is still on the free plan. What do I have to do please?

I’m posting here because I have been unable to get in contact with a human support representative, and this issue is now critically affecting my business.I paid $348 for an annual ManyChat Pro subscription on June 4, 2026. Today, I attempted to upgrade my account from Pro to Business. During that process, instead of being upgraded, my account was suddenly downgraded to the Free plan.I did not cancel my Pro subscription or request a downgrade. I still have proof of my annual payment, yet I have lost access to the plan I already paid for.Because my account is now showing as Free, my automated messages are no longer functioning. I rely on these automations for customer communication, lead generation, delivering requested links, and sales. This has brought a critical part of my business to a complete standstill.To make matters worse, the Business plan is now displaying a significantly higher upgrade price than the amount originally shown before this happened.I have attempted to contact sup

Hello everyone!We are a Ukrainian company called Firmova Shtora, and we are preparing to migrate our customer communication from SmartSender to ManyChat.We plan to connect Facebook Messenger, Instagram, Telegram, WhatsApp, and integrate ManyChat with Bitrix24.Our expected requirements are:- approximately 15,000–20,000 active contacts per month;- 10–12 sales managers who need to read and reply to customer conversations;- potentially 20–25 total team members, including assistants, supervisors, and trainees;- individual accounts so we can see who replied to each customer;- conversation assignment to specific managers;- tags, lead statuses, and transfer of the responsible manager to Bitrix24.We are trying to understand which option would be the most suitable and cost-effective:1. Advanced plan with additional Inbox seats;2. ManyChat Inbox as a separate product;3. A custom plan with more users;4. Using ManyChat for automation while managers communicate with customers through Bitrix24 using

Hello, My Instagram account is showing the error: “This Instagram account is already connected to another ManyChat account.” I no longer have access to the old ManyChat workspace. I am the owner of both the Instagram account and the connected Facebook Page. Please disconnect the old ManyChat workspace so I can connect my Instagram to my current ManyChat account. Instagram username: @trend.boutique

Now i have a question related to facebook messenger  , i noted that i can see inside my manychat inbox all of my customers who sent messege to my page after i connect with manychat , but what can i do if i need to chat with my customers who sent messages to my page before i connect with sendpulse . sometimes i need to chat with them or send bulk messages through facebook messenger as campaign . help me to see all of my customers who sent messages to my facebook page before i connect my page to many chat please help me to solve this problemRegards ,

Hi everyone,I'm trying to send an Instagram broadcast and hitting a wall. Setup:~140 contacts, all interacted with my automation today (within the 24-hour window) Audience filtered by tag, message set to "Within messaging window"When I click "Set Live", a red toast pops up: "Mass sendings within 24 hour are limited by Meta, avoid restrictions by using Instagram DM List" — and the broadcast stays in Drafts. No other error.What I've already tried:Immediate send AND scheduling — both blocked the same way Reducing the audience to just 23 contacts — still blocked Hard refresh, incognito, reconnecting the Instagram channelPossibly relevant: my keyword automation handled ~400 conversations today (story reply automation), so maybe I hit some Meta sending limit?Questions:Has anyone seen this exact block? Is there a daily cap on IG broadcasts/messages that triggers it? If it's a rolling 24-hour limit — does it reset on its own, and after how long? The toast suggests "Instagram DM List" — but as

Hi everyone, I need some help with a Facebook Messenger + ManyChat issue.I have already set ManyChat as the default Messenger app and handed over the conversation control to ManyChat.However, when users click my Facebook Page’s built-in FAQ, @Meta AI still appears and my ManyChat Flow is not triggered.Has anyone experienced the same issue before?Does Facebook’s built-in FAQ bypass ManyChat even when ManyChat has full Messenger control?If yes, what is the best practice? Should I completely remove Facebook FAQ and rebuild the FAQ-style questions using ManyChat Buttons or Quick Replies instead?Appreciate any advice. Thank you!

Hey Manychat pros! 👋I’ve built a Chrome extension designed to make managing live chats faster and more efficient. After using Manychat myself, I noticed areas where productivity could be improved—and that’s exactly what this tool aims to do! 🎯 ➡️ I’m looking for beta testers who are willing to try it out and share their feedback. In exchange, you’ll get free lifetime access to the extension, including all future updates! 🙌If you’re interested in being a beta tester, drop a comment or DM me! 🚀vlad@gatewell.cotelegram: @virtualmechanix 

I set up an automation for a post where if people comment with “don’t stop”, the automation should message the commenter. Its currently not working for anyone who comments “Don’t stop”.The automation config claims that the trigger words are case insensitive. This is either wrong or there is a bug. Its very frustrating that I’m paying $25 per month for a broken automation! This is the post: https://www.instagram.com/p/Da28V64NkG9/automation: https://app.manychat.com/flowPlayerPage?share_hash=1075147_0eb9e2165edaffdea4041c50ea54b5b8c3b437a9

I connected my WhatsApp number to ManyChat using Coexistence, keeping the Business App active on my phone alongside the automation.After activating a flow (tested with both Default Reply and a keyword-triggered automation), incoming messages from customers started showing up as already read on my phone, even though I hadn't opened the conversation. This happened even with messages that didn't match any keyword.When I disabled the automations, the behavior stopped. Messages went back to showing as unread until I opened them manually.I've seen a couple of other threads here mentioning similar symptoms after connecting via Coexistence, so I'm trying to understand:Is this expected behavior tied to how Coexistence syncs read status between the app and the Cloud API? Or is it specific to how ManyChat processes incoming messages? Is there any setting that prevents this?This is a real problem for my daily workflow since I can no longer tell which conversations I've actually responded to. Any i

This is my first day with Manychat, and I am having no luck with it. I have connected instagram and have set up a Auto-DM links from comments, but nothing is working, Where do I start to fix 

I’m wondering if the below is possible through manychat, and what the set up looks like. Facebook Lead Form Ad > Instant Form Submission > Chat Started with Manychat  I’m running into mixed answers online around manychat not being able to propergate a conversation from a lead ad. Also wonder on campaing set up on meta side if you opt for conversations through a message campaign or lead forms, then start a conversation. 

  Stuck in a ghost Instagram connection loop — need a mod/human to help I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction. What happened: • Logged into ManyChat originally, tried adifferent login later, got told my Instagram was already connected to another account• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)• Disconnected Instagram from that account — ManyChat shows it as removed• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side• Also removed ManyChat from my Facebook Business Integrations• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing What I need: • The Instagram connection cleared/reset on the backend

How do I make it so I can send a reel link through IG dm’s with manychat and it actually take them to the app instead of the desktop? I have tried a lot of things but nothing is working.

Why can I find the class with Kristen bousquet today

Hola a todos, deje de usar manychat hace mucho tiempo y ha cambiado varias cosas, no puedoactivar el disparador para conectar la automatización con mi anuncio me sale error, nose que añadir o que quitar para poder activar el disparador. 

 I want to cancel payment verification, but it has stuck on my account. Moreover, my account status has changed from PRO to FREE (Expired). 

Hi,Comment to DM automation is almost not working at all on my accountI have tried resetting permissions and doing a hard refresh of the connection in MBS, (as instructed by the automated support) but still nothing.And also just to clarify:Send a message is set to “Private Reply” permissions are refreshed It works on SOME accounts 

Comment to DM feature for both IG and FB is not working for me. This appears to be a manychat issue. Please confirm if this is a known outage and the fix.

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Recently, I create the auto-link, it shows live but when I test it and set it “please the comment we will sent the link to you.”> “Set me the link”, the ManyChat can’t reply on the comment but also DMs…Is there anyone knows how to solve it?

Since I have an odd issue on ManyChat which is the automation is not work, I tried to send them with this link to get any help, almost one month, they seem not reply me yet, have you experience it? How should I do on next step if they no response and the automation is not work.

Hola, hace días me suspendieron la cuenta de mi emprendimiento digital. Y no recibo respuesta del área de revisión. Esto me está complicando y atrasando muchisimo. (Además de que ya aboné un plan anual para trabajar con Manychat)Qué puedo hacer??Agradezco ayuda. Gracias.