Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,307 Topics
  • 6,734 Replies
3308 Topics
Neta Ifrach
Neta Ifrach
asked in General Q&A
WhatsApp Automation Text with Button Prefixed by Newline

I have encountered a critical issue with WhatsApp automation that is affecting my business.Issue Summary:When creating a WhatsApp automation, any automation step that contains text with a button is being prefixed with a newline on the client’s mobile device. If the text does not contain a button, no newline is added.Steps to Reproduce:Create a WhatsApp automation in ManyChat. Add a step that contains text along with a button. Test the automation on a mobile device. Observe that the received message is prefixed with a newline. Remove the button from the text and test again—no newline appears.Expected Behavior:The text should appear exactly as written in the automation setup, without any additional newlines.Actual Behavior:Any text that includes a button is automatically prefixed with a newline on the client’s mobile device. This occurs regardless of the language used and is not dependent on the button type.Attachments:Screenshot of the issue (attached)Impact:This bug disrupts message fo

110
Neta Ifrach
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Story replies vs. DM

If I have “user sends a message” set up, will that also work as a story reply? It seems to be when I test, I guess I’m just confused as to why you would use story replies then as the “parameters” are much more open (leaving room for error).

70
livelikemad.co
Nisha
NishaUp-and-Comer
asked in General Q&A
Can we make email and name required?

I have a Manychat workflow where I need to ask for their name and email before I send them a freebie and then I use Zapier to send those fields to Kajabi before an email automation triggers. However, I get tons of errors from Zapier saying fields are missing. Is there a way we can make name and email in Manychat required?

162
Nisha
La Ligne
La LigneUp-and-Comer
asked in General Q&A
exclamation mark, unabled templates

To whom could help... Thanks !Impossible to send template answers (WhatsApp)... Exclamation mark next to the message, but the user is not receiving it... Don't understand why.Any idea ?

253
Fabio Gaulke
flonvital
flonvitalUp-and-Comer
asked in General Q&A
daylight saving time 2025

Hello we have a problem that is going to get worse and worse in the coming days.From our appointment scheduling system, we have a flow that we report in a custom field in Manychat of type date time the date and time of the appointment, and we send several messages to our patients about their appointment reporting the date and time.Our account time zone is:Everything was working fine, until today we started scheduling appointments for April 1 and later (the daylight saving time changeover date in 2025 is March 30). The problem is that our system reports via API the time in GMT, and Manychat is not updating correctly that April 1, 2025 is GMT+2 in Europe/Madrid.I understand this is a problem with the Manychat platform, how can we fix it?

163
Gustavo Boregio
Emilymoon
Emilymoon
posted in General Q&A
Scheduled posts don't appear on ManyChat

Manuchat isn't showing the scheduled posts for me to use in Facebook automation. I can’t scheduled it on ManyChat, just can automation when the scheduled post was posted on Facebook. It’s so annoying. Where is the problem? How can I fix it? 

50910
JJulie
Jessica Valentine
Jessica Valentine
asked in General Q&A
Seeking Guidance on ManyChat for Media Titles in the UAE

Hi all,I’m looking for some help and guidance, ideally from ManyChat directly. We are exploring ways to set up media titles in the UAE on ManyChat across our large portfolio, moving away from outdated "Link in Bio" solutions. Our titles include Harper’s Bazaar, Arabian Business, Esquire, Icon, and more.I’d like to understand the available options for a link that allows users to click on specific article titles and thumbnails to access the full story on our website.We are planning to implement a ‘comment for the link’ feature, but we also need a dedicated landing page where users can easily find and navigate to the articles they are most interested in.Does this functionality exist within ManyChat?For reference, this is our current landing page from Instagram bio: https://ln.ki/arabianbusinessThanks in advance for your insights!Best,Jessie

71
Gustavo Boregio
bally bousso
bally boussoUp-and-Comer
asked in General Q&A
List option for WhatsApp messages.

Hello,I wanted to display data from variables that I retrieved from an API. The variables are not null, I tested to see. But instead of displaying the value, it displays the id

283
bally bousso
Aaliyah Shantal
Aaliyah ShantalUp-and-Comer
asked in General Q&A
How many automations can I make with free plan?

I set up my automation and was trying to add multiple IG reels linked to 1 message. Just wondering how many reels I can set up under the free plan?

20188
Andreea
samar
samarChannel Explorer
asked in General Q&A
Automating Stripe Payment Links Based on User Selection in ManyChat

Quick question: I want the bot to send a Stripe payment link based on the service selected by the user, as each service has a different price. For example:Story Post – $75 Permanent Feed Post w/ Cover – $250 Reel Post – $200 New Music Friday Feat – $60If a user selects a service, I want the bot to automatically send the correct Stripe payment link for that specific service. How can I set this up in ManyChat? Also, is there a way to track successful payments and move the user to the next step after confirmation?

195
Gustavo Boregio
manychatqs
manychatqsUp-and-Comer
asked in General Q&A
Sending multiple messages after Comment Reply

Hi! I’m new to ManyChat and struggling with my first automation. I want to respond to users’ comments with a DM. For instance, if users comment “BOOKPREORDER” I will send them a Comment Reply with a button linking to preorder my book.  But I also want these users – who comment BOOKPREORDER – to have the option to sign up for my newsletter. Is it possible to send a second message AFTER my initial Comment Reply that has a new link?  For some reason it seems like Comment Replies can only lead to an action, not to a second message!  Would appreciate any help and insight. Thank you!  

341
rodrigo_silvano
Jessi
Jessi
asked in General Q&A
Automations on Instagram are always sent twice

Well, I'm using Manychat Pro for Instagram for a while now. Two days ago my connection was interrupted, so I re-linked my Facebook page. Since then, Manychat has been scanning all messages from automations twice. When someone comments, the first message appears, e.g. with a button. After drinking this taste, I try all the second ones. It doesn't matter if the automation is old or a new one is created. I find this quite inconvenient for my customers... I've already reconnected the Instagram account several times and it can't be fixed.Does anyone have any ideas?Thanks for the help!Best regardsJessie

120
Jessi
Ali-Kaboli
Ali-KaboliUp-and-Comer
asked in General Q&A
AI step dosent work

I have built an AI to reply to Instagram direct messages using Manychat.Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.I currently have the Pro plan and the Manychat AI add-on active on my account.What do you think could be causing this issue?Has anyone else experienced a similar problem before? 

202
Ali-Kaboli
J4mi3
J4mi3
asked in General Q&A
automation issue

I’m not sure what’s going on but my comment triggers on instagram aren’t working. The link is sent to their DMs, but when they click it it says “there was a problem loading this website”. Does anyone know how to fix this?

160
J4mi3
IwaBanks
IwaBanksUp-and-Comer
asked in General Q&A
Is it possible to send a DM when I follow someone?

Is it possible to send a DM when I follow someone? Like, i find someone on instagram, i press follow, and manychat directly send a DM? if yes how please ?

193
rodrigo_silvano
Hasan
HasanUp-and-Comer
asked in General Q&A
Help!! Anyone have the same problem?, Ai stops everyday for 3 to 5 hours!?

Everyday Ai step stops working for 3 to 5 hours!No clear reason why does it stop, the only thing that I can guess is a lag in the system. Specially in the time of 9pm to 12pm GMT. Anyone else have the same problem?

391
Ali-Kaboli
van_kovaleff
van_kovaleff
asked in General Q&A
"Automation pause during Conversations" fails

Greetings, community!We use Pro account with 3 seats in Live Chat. The default Automation pause during Conversations (APDC) in live-chat is 30 minutes. We have configured APDC for 10 hours, but the timer fails constantly. When I reply (as the ManyChat account owner),  the automations pause for 10 hours as they should. But when two other live-chat agents reply, the automations pause for the default 30 minutes, no matter what's the APDC configuration. Is it possible that every live chat agent needs to configure APDC for himself manually? Or is there maybe some overruling, that triggers a default 30-minute APDC instead of configured 10-hour APDC?

200
van_kovaleff
BaconButter
BaconButterUp-and-Comer
asked in General Q&A
Bracketed {...} fields for first name not working

When I add the {first_name}, {{first_name}}, manually or by clicking the {} button, the name does not appear. Please advise.Thank you :)

172
BaconButter
Jens Vandenbroeke
Jens Vandenbroeke
asked in General Q&A
Tag all new dm's

I’m struggling with the setup of an automationI want to have different tags for people that engage with my profile For example: When I get any new dm → tag ‘new dm’ When I get a new comment → tag ‘new comment’ It works for comments, but not for all dm’s. I can only select keywords. But I want to make sure ALL dm’s get a tag. Not just a few keywordsDoes anyone know a work around for this? For story replies I can select ‘any reply’ but for general dm’s it doensn’t see to work. Thanks in advance! 

51
rodrigo_silvano
Shamim
ShamimUp-and-Comer
posted in General Q&A
Manychat is not sending automation messages

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now  Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP 

1281745
kapryas
TenzinVR
TenzinVR
asked in General Q&A
Broadcast automations aren't sending

I am trying to broadcast automations, but the messages are not sending. When I broadcast a message template it sends fine, it is only the automations.They come up in my history, but say sent 0 times. In the beginning of the automation, I change a user field, looking at live chat I can see this was changed, but the first message has not sent.

30
TenzinVR
Mel E
Mel EChat Surfer
asked in General Q&A
TikTok availability - which countries and when?

I can see in my Manychat dashboard that TikTok is now available - but sadly I cannot connect as it’s not available in the UK yet - and also apparently not the US either.So which countries is it available and when will it be opened up to the UK?Anyone know? 

3794
rodrigo_silvano
sajithmohan
sajithmohanUp-and-Comer
posted in General Q&A
ManyChat Billing vs Competitor Billing

Since ManyChat charges based on the number of contacts, my client is wondering why they should choose it over Interakt and Wati, which charge a flat fee with unlimited agents.Through paid advertising, they are generating a large number of leads and are afraid of switching ManyChat plans. Has anyone ever faced such a question from a client? If you were asked such a question regarding billing, what was your response?

252
Gustavo Boregio
monte
monte
posted in General Q&A
Live Agent role not working

Hey I am onboarding a new setter and it says that he is in as a live agent but he cant send any chats. And when i go to assign the chats to him i cant but i cant in the auto assign section on the settings page. this is really weird, what should i do? 

91
Gustavo Boregio
victorhugoosc
victorhugooscUp-and-Comer
asked in General Q&A
IG: Can i send messages to all my followers?

Hi, i haven’t used the manychat since 2018! By this time i saw that a lot things have changed. But my main question is: Can i send sale massage to all my followers? Like in the Whatsapp Business API that i pay for every message delivied. I never used the DMs to do nothing, so all my followers are with de 24 hours window closed.

172
victorhugoosc
Community Terms & ConditionsCookie settings