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General Q&A

Any questions you have about using Manychat.

2,803 Topics
5,552 Replies

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2803 Topics

Please Help me with my 1st automation.

I have set u my 1st automation. It is delivering a lead generator. How do I deliver the document immediately after they entered their email address?

ShkinUp-and-Comer

Hello everyone!I need your advice. I’ve created my automation, everything works wonderful, but no matter what I do, the bot wouldn’t go first with its message. I would like it to write to the customer as soon as the customer opens the WhatsApp chat via the link. Thanks in advance!

151

1 month ago

alusilva80Up-and-Comer

asked in General Q&A

Enviar audio gerado no Elevenlabs como se fosse nativo do Whatsapp

Oi, pessoal! Meu robô de atendimento entende texto, áudio e imagem, mas só responde em texto pq não consigo enviar áudio que não esteja pré-gravado nos arquivos do Manychat. Alguém sabe se é possível enviar áudios gerados dinamicamente no ElevenLabs?

503

1 month ago

KG91Up-and-Comer

asked in General Q&A

Follow up message, if someone has not clicked the link in dm

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow?

17718

1 month ago

frenchinplainsightUp-and-Comer

asked in General Q&A

Please help me with my first ManyChat "Sequence"

Hi community. Please help.I am trying to understand how to use a sequence to send follow-up messages when a subscriber downloads a free guide I’ve offered.An Automation can handle the delivery of the freebie. Then I want to wait 24 hours and ask them if they received it. Then I want to follow up every 24 hours, up to 8 times, until they reply. I thought I could do this with a sequence but the interface is not intuitive.I see that I can add a new “message” and set the schedule. However, each “message” seems to be an entire automation on its own. Ok, I can set it to just contain 1 message and then go back to the the steps list. What blocks me is that it asks for a trigger action. I could expect to attach the entire sequence to the adding of a tag in an automation. That makes sense. But it asks for a trigger for each “message” (step) in the sequence. That doesn’t make sense to me.Thank you in advance!

606

1 month ago

William62Up-and-Comer

asked in General Q&A

No trigger working in messenger

Ive created a simple flow to my messenger. I’ve setup the handoff in Facebook, refreshed permissions and previewed in Manychat. It all appears ok but when I comment on a post it doesn't trigger. Ive gone through each step carefully and still not working. Also now when I try to post it gives me an error and won’t post.Any ideas. Thank youWilliam

363

1 month ago

IdanUp-and-Comer

asked in General Q&A

WhatsApp unable to send messages

Hi, I created an automation for WhatsApp, and it is not working, even a basic automation.Then I tried to send a message manualy and I got this issue:I bought this buissnes number from manychat.

564

1 month ago

emvsqzUp-and-Comer

posted in General Q&A

Error API

Solo me ocurre a mi que no puedo mandar mensajes por Whatsapp?intenté desde otro numero mandarme mensajes y tampoco llegan, alguien esta pasando por algo similar?

6610

1 month ago

nurbo

posted in General Q&A

WhatsApp Kazakhstan numbers

Hi. I wanted to know if anyone can suggest when will we be able to connect a Kazakhstani number to WhatsApp via Manychat. Right now, only 4 countries are available for me and their country codes all start with +1

2364

1 month ago

KendalhartelUp-and-Comer

asked in General Q&A

FB ads that require a live link be sent to prospect...HELP!

Is it possible to have the bot engage with a prospect through a FB ad, but also attach a real time link once the prospect responds? I’m a real estate agent and want to place ads on FB that require the prospect to message me “get list” and then the bot sends them a list of homes that match the FB ads criteria.

ManyChat Integration with n8n

Hey everyone, I'm using n8n instead of Make to send leads from a form directly to ManyChat. However, I'm facing an issue: the process fails if the user already exists in ManyChat. Could someone with experience in n8n help me figure this out?

Question about "opted-in for message" field in Action External Request

Hi everyone,I’m working with ManyChat, and while creating an Action External Request, I noticed the "opted-in for message" field.I have a few questions:In which scenarios is this field typically used? Are there any documents or detailed guides that explain this field further?Looking forward to your help and insights. Thanks so much! 😊

1 month ago

techrosenUp-and-Comer

posted in General Q&A

Comments not showing on my Instagram post

When someone comments on my IG post, I can’t see the comment and the automation doesn’t trigger. I’ve tried commenting from my burner account: it looks like only the person who made the comment can see it but no one else. This only happens on some posts with automation and when the comment contains the automation keyword (other comments are posted).It seems like IG flags any word that I’ve included in my CTA as spam and doesn’t show the comment for some reason. I barely get 5 comments on a post so I don’t think the problem is because of volume, I assume it’s a problem on the IG side because the automation doesn’t trigger at all.I am able to see the comments in Meta Business Suite. I created a report for IG support.Has anyone faced this and is there a fix?

511

1 month ago

Joao GoesUp-and-Comer

asked in General Q&A

ManyChat Automation Not Triggering After User Creation via Make

Hello everyone,I’m setting up an automation using Make and ManyChat, following this flow:A user fills out a form on a landing page. The form automatically populates a new row in a Google Sheets spreadsheet. Make has a “Watch New Rows” trigger, which creates a new user in ManyChat using some information from the spreadsheet. From there, we move to ManyChat, where I have an automation triggered by “new user added.” This automation is supposed to send a message (authorized template) directly to the user, starting the conversation.It seems the Make part is working fine, as the new user is successfully created in ManyChat. However, the automation does not trigger, and we are unable to send the message to the user.Any idea what might be going wrong?Screenshot from Make: Screenshot from ManyChat: Thanks in advance for your help!

Blacklist/Globally Suppress by Email Address (API)

Hi There,Am helping a client automate their data flow with ManyChat. They have run into issues with unsubscribed/litigator emails in other platforms and want to ensure that we can sync their list of known litigators and unsubscribed emails with their ManyChat platform.Is there a global suppression/blacklist feature in ManyChat? And if so, is there a way to automatically update this list via API or in another automated way? I am not familiar with the ManyChat platform/interface, so any insight on this would be appreciated.

241

1 month ago

MBPUp-and-Comer

posted in General Q&A

Automation n8n

I have an automation trigger from manychat, I connect with a webhook to n8n and I want the chat process to be followed there with an agent. Does anyone know how to follow this because it hasn't worked for me?

423

1 month ago

Ellenium Beauty Center

asked in General Q&A

Please do not remove the Russian language

You have a really great platform, but you decided to remove the Russian language. This is the advantage because of which I chose your platform among others. If the decision to remove the Russian language is related to Russia's aggression against Ukraine, then I am against the war, I am very sorry, I do not support Russia's actions and I do not live in Russia. But my native language is Russian and it is more convenient and much faster for me to work with services that have Russian language. My clients are mostly Russian and Turkish speaking. I like your platform very much, I would not want to switch to another service. And I am sure that I am not the only one. Many people of different nationalities speak Russian (Ukrainians, Kazakhs, Moldovans, Belarusians, Tatars, Chechens, Bashkirs, Uzbeks and many others). Please do not remove the Russian language.

661

1 month ago

VaibhaUp-and-Comer

asked in General Q&A

Instagram Automation Glitch/Error

I uploaded reel without caption, The automation worked perfectly. Person got reply of comment and link in the DM but when I added caption automation stopped working. I tried every step but nothing worked!

8214

1 month ago

GosiaMessage Musketeer

asked in General Q&A

Boosted IG posts

Why does automation sometimes fail for boosted posts on IG?

100

1 month ago

kamranUp-and-Comer

posted in General Q&A

Auto-message flow is too "relaxed"

So I’ve set a simple automation that is supposed to do the following: If a follower indicates that they have never visited a restaurant, then I want Manychat to send a canned message and a link to the menu.Right now, I have the current flow setup:Identify if the person is a follower Identifying the intent (using ManyChat of the follower) of the follower’s message If the message indicates that the follower has never been to the restaurant, then the flow will see that the follower has never been to the restaurant Sending a DM response to the follower, telling them to visit, and sharing a link to the menu The problem:I have multiple examples where the follower has indicated that they have been to the restaurant before, or want to do something different like place an order. When this happens, the flow sends them the automation, which should not happen. What am i doing wrong?

Best practices to avoid engagement baiting on Facebook?

With Meta cracking down on engagement baiting on Facebook, what are some of the best practices to optimally utilize ManyChat? I had to change my ManyChat strategy on Facebook after being flagged for engagement baiting a few months back. I’m running a promo this week and would like to incorporate ManyChat on both Instagram and Facebook. IG is going great but I’m hesitant to use it on FB.

Do I need 2 Manychat accounts

I signed up for Manychat Pro with my Instagram account. Do I have to pay for a 2nd Pro account for my Facebook account? When I went to connect the Facebook account, it sent me to the purchase screen again

Need Help Configuring Restaurant Reservation Flow with ManyChat + Make.com Integration

Hi everyone, 👋I'm new to integrating ManyChat with Make.com and need guidance to set up a restaurant reservation system. My goal is to automate reservations via ManyChat and sync them seamlessly with external tools like Google Sheets or a reservation management system.I’ve attached a screenshot of my current Make.com setup to show the flow I’ve been working on. However, I’m unsure about a few things:1️⃣ How do I structure the ManyChat flow to collect details like date, time, and party size effectively?2️⃣ How do I connect this to Make.com to ensure data is sent and retrieved correctly (e.g., to and from a Google Sheet)?3️⃣ What’s the best way to handle scenarios like “no available slots” or user cancellations within this system?If anyone has experience setting up a similar flow or can provide tips, templates, or tutorials, I’d greatly appreciate it! 🙏Thank you in advance for your help!

Collaboration post Automatization

Hi, I'd like to ask, is it possible to set up automation on Instagram when two profiles collaborate. A person would comment on a keyword and then a message would come to them. I know it works on one account, but I'm wondering how it is for a collab post. Thank you for the reply.

Restrict source address for external API Call

Hi everyone,Im running a pilot using some external APIs calls to add value on my bot! Im impressed about how easy was that to set up! Thank you!The only problem Im facing right now is that I need, for security reasons, restrict access to this external API so it can only accept calls from manychat bot. As I know you don't provide 1 IP or range? Which is the best way so I can solve this issue?

161

1 month ago

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