General Q&A

Hi,I am brnad new to many chat and need some help + guidance on setting up the whole hubspot forms email addresses going into crm.I have the two connected - now what??? Thanks Karina

I am trying to understand how to get a person who comments (for example) “Core” on one of my videos to then go through the Manychat messaging to eventually be brought into my Active Campaign Automation. All the Youtube videos i see suggests it can only be done using Zapier, but then I don’t understand why there would be an integration in Manychat for AC?

Hi everyone,I already have an active ManyChat Pro account.Instagram and TikTok are connected and working correctly.Problem:When I try to connect Facebook Messenger, ManyChat forces me into creating a NEW FREE account / NEW Facebook Page.There is NO option to connect my existing Facebook Page + Messenger.Details:- I am admin of the Facebook Page- Correct Facebook profile is used- Page already has Messenger enabled- Same Business Manager is used- Still, ManyChat always redirects to “create new account”I’ve tried:- Removing all Facebook connections- Incognito browser- Reconnecting in different order- Checking admin permissionsNothing works.Has anyone experienced ManyChat forcing a new free account instead of linking an existing Page?Is this a known permission / workspace / Business Manager bug?Any real solution (not generic permission advice) is appreciated. 

Hi everyone,I’ve used ManyChat successfully for over a year, but for the past few weeks buttons in the first Facebook Messenger messages randomly don’t work for some users. I’d estimate ~20% of the time — which is huge at scale and causes real brand damage.Sample flow in screenshot.Issue: users click buttons and nothing happens.I’ve done everything Support / AI Bot suggested (permissions refresh, reconnect, automations off/on, Advanced Messaging checks). Still happening.Anyone else seeing this lately?Any working workaround that still allows email capture?— Teiki

I registered to manychat and keep getting this error every time I tried to connect my IG Account. I chose the quick automation “Say hi to new followers” This is the error I usually get after connecting.  

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based fallbacks (e.g. user types "YES") – but still, buttons are often not displayed Tested with different accounts and devices Checked Flow Logs – no clear error messag

Hey there!I set up an Auto DM on my boosted post that I boosted through the instagram app, it’s a post that is on my feed. The manychat automation worked fine yesterday, even after boosting, but now it is not working at all. I have refreshed permissions, deleted it and re-set it up. Yet, it’s still not working. Help! I’m trying to get class sign ups and it’s time sensitive!

Hello,I would like to know how I can disable or remove the call icon from my WhatsApp Business account.I am using WhatsApp Business for messaging only, and I do not wish to receive voice calls through the app.Could you please guide me on whether it is possible to hide or disable the call button for customers?Thank you in advance.  

Hi everyone,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. The new connection is working, but conversations aren’t being billed via the existing credit line, and I’ve lost access to the usage limits and analytics. I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from

I am building a WhatsApp bot to collect customer information and send two daily reminder messages at 8 AM and 8 PM. The flow works until the reminder stage. I am using Meta templates and have set up rules with tags to trigger the messages. During testing, the evening message came through but the morning message did not. I am unsure whether to use rules or sequences to send two messages every day at specific times.Any advice on what might be causing the morning message not to trigger would be appreciated.https://www.loom.com/share/d3fe92fcff524f85b1807d2c876b4d97

Hi everyone, Facebook just flagged my account for suspected automated behavior and warned about possible restrictions. I’m not sure what triggered this since I’m only using standard flows and broadcasts. In the notification, it says they believe my account is engaging in automated activity and that I should ensure no third-party tools or unauthorized users are accessing it. They also warned that the account could be temporarily restricted or permanently disabled if the issue continues. Has anyone experienced this before? How did you resolve it and prevent it from happening again? Thanks in advance!

Hi, it always shows like this.can’t broadcast a message even though this page is connected on my fb account. 

Hola ME estoy volviendo loco! no se como conectar inatgram bien para poder envair mensajes de bienvenida a los nuevos seguidores y toda la info que encuentro yo creo qeu es antigua! teneiendo en cuenta que no tengo mucha idea!  porfavor alguien me podria ayudar! incluso si pudieran ayduar a instalarlo. Edu  

I just set up a free account to see if this will work for me. I was able to add my Instagram account. When I added my Facebook business page it made a whole 2nd account it seems. When I am on the Facebook one I cant seem to send a dm when someone comments a key word like what I can do in Instagram. Is this user error or is it not an option in FB like it is in insta?

Selected Outside 24hours window, I have 10,708 subscribers to Broadcast However when i select Reason = Promo and Updates, my subscriber turns 0Anyone know what happened and how to fix it?

I’m currently trying to integrate ManyChat with our Meta account, but it’s showing that the account has already been linked. Unfortunately, we can’t locate which email address it was originally connected to.How can I remove the linked email some how without having access to it and regain access?

I can see that in the Manychat live chat it is able to see the full DM conversations on my IG account which includes the reels that another user directly shared to me.  However, i cant figure out how to trigger an automation when this happens, it only works if someone sends a message with text to my IG account but it doesn’t trigger if they share a reel.  Is this feature possible with Manychat?  

Hola, estoy queriendo hacer una personalización para una conversación iniciada luego de comentario en post o reel, la idea es hacer una encuesta desde many chat y no de forms de google, pero se me complica, llega cortada la conversación o me dispara mal los  mensajes, si alguno me puede ayudar.. 

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate

Hello ManyChat Community, I’m on the FREE plan and trying to build an Instagram automation. When I create a new flow and add a “Send Message” step, I see the message:“👇 Tap some step to edit”However, clicking the step does not open the sidebar, so I am unable to edit the message or set up Collect Reply / User Fields.I have already tried the following:- Creating a new automation from scratch- Refreshing the browser- Using Chrome- Clearing cacheDespite this, the issue persists. Has anyone experienced this before? Are there any workarounds or solutions for free plan users? Thank you for your help! 

Hi, I have an old automation that I already deleted, but it’s still sending a message to new inquiries. Need help!

Below I have dropped a photo. As you can see tis sent 75 times with only a 2.7% delivery rate? What could cause this? This is setup from a Facebook ad 

 Hi everyone,I’m looking for a bit of support inside ManyChat.I’ve already set up an automation where someone DMs me a specific keyword and it triggers my paid guide flow. That part works perfectly.What I now need help with is this:I want people to be able to comment the same keyword on my posts, reels, and reply to my stories — and have that send them into the exact same automation flow.I understand that comment triggers need to be set up separately and can’t live inside the same automation as the DM keyword trigger. I’m just unsure of the cleanest way to structure this so everything feeds into the same system without duplicating flows or breaking anything.It’s likely just one or two structural changes, but I’d prefer someone experienced to either consult or set it up properly for me.If you specialise in ManyChat systems or Instagram automation builds, please comment or DM me. Happy to pay for quick support if you can solve this efficiently.Thanks in advance!

Hi everyone,I’m facing an issue connecting my Instagram account to ManyChat and I’m hoping someone here has dealt with this before.My Instagram was previously connected to a ManyChat workspace (codewith-imraan). Now the Instagram channel is no longer visible inside that ManyChat account, so I can’t manually remove or disconnect it.However, when I try to connect the same Instagram account to a new ManyChat account, it shows errors like: Already connected Request sent Instagram channel not active I have already removed ManyChat from Instagram → Apps & Websites settings.It looks like the Instagram account is still locked to the old workspace on the backend.Has anyone experienced this?How did you get it released or unlinked?I’ve already submitted a support ticket, but I wanted to check if there’s anything else I can try in the meantime.

I am using a template provided by Manychat to respond to comments and send private messages.It works for the first two and then stops working. I have tried to respond manually to comments on Instagram Reels and an error occurs.I have tried with permissions, the professional account, and the main methods they recommend, but none of them work.   I tried duplicating it and creating a new one. It works at first, but after the third or fourth comment, it stops working.Does anyone know how I can fix this error? Thanks a lot, my reel is published for two days i need urgent help!