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General Q&A

Any questions you have about using Manychat.

  • 3,055 Topics
  • 6,120 Replies
3056 Topics
TABMan
TABManUp-and-Comer
asked in General Q&A
"Skip" Button Not showing Up When User Input Type "Email" is Being Used

“Skip” button, to surpass or skip a user input (I’m specifically setting up an email type - email collection block), does not show up when testing or previewing, or even set live.Why doesn't a “Skip” option or button show up on this “Email” type user input block, especially if I have the “Skip Button Text” set to “No thanks” or “Skip”?

1003
Aafia Umair
JacquelineMLB
JacquelineMLBUp-and-Comer
asked in General Q&A
Followers receive empty messages, some are receiving no message at all

I know there have been a bug with meta, but it is really annoying as it seems to happen with 50 % of the followers who are making comments. So is there anything I could do?

200
JacquelineMLB
Sacred_Ancestry
Sacred_Ancestry
asked in General Q&A
Using Segments on Instagram

Hi,I have some questions around groups of contacts on IG that have been tagged and segmented. I have a list that of users that have been tagged and segmented on IG and I would like to know: How do I message that group specifically? What options do I have to stay in touch with them?  I saw something about Broadcasts but there seems to be no way on my dash to set them up and anything on YouTube seems outdated? What ways are there to promote a course or product to a set of tagged contacts or a segment?  Thank you,Torie

191
Gustavo Boregio
Helga_SV
Helga_SVUp-and-Comer
asked in General Q&A
Newsletter

Could you please help me? I have only one message in my newsletter (consisting of a photo and text), but it arrives in parts and with a delay: first the photo, then the text after some time (a delay of 2-3-5-10 minutes).

233
Gustavo Boregio
AGF2007
AGF2007
asked in General Q&A
NUMBER CHANGE

Hello, I need help with my whatsapp account my number changed and Im trying to add the new one to my manychat account, but I cant.Please help 

591
Gustavo Boregio
itsalishadesigns
itsalishadesignsUp-and-Comer
posted in General Q&A
No new feature or planned updated

There are no features in planned nor in pipeline, what's the point of us just sharing ideas and none of them are making to the product ?

251
Gustavo Boregio
basimbs3
basimbs3
posted in General Q&A
Data entry upon pressing a specific button.

Hello,  I hope to activate the "Enter Information" feature if the keyboard input is locked, but only when reaching a specific stage within the bot.  Thank you, everyone.

121
Gustavo Boregio
aliso
alisoUp-and-Comer
asked in General Q&A
instagram channel broadcast

hias you know instagram has a Channel for any page to broadcast to your usersso can manychat connect to broadcast so we can also automate the Channel posts or interact with users? 

571
Gustavo Boregio
Mathis
Mathis
asked in General Q&A
add pictures

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either. 

1401
Gustavo Boregio
Katy
Katy
posted in General Q&A
Free subscription for users from Ukraine

Hey guys!Is the subcription for ManyChat Pro free for Ukrainians? 

5082
Gustavo Boregio
lihorang
lihorang
asked in General Q&A
my facebook account has blocked and disconneted instagram

 my instagram ID - lihorangmy facebook ID - nickcind@naver.com plz solve the problem

251
Gustavo Boregio
amyahlom334
amyahlom334
asked in General Q&A
Contact for testing

Hi there!I’m trying to create an external request to make.com, and there is a field “contact for testing” .Whatever I do there are no users defined… What should I do?  

281
Fabio Gaulke
DJR
DJR
posted in General Q&A
My recent videos aren't showing in the trigger window.

My recent reels aren't showing when I try to add a new trigger. I have tried it incognito and also have done the refresh (can't remember what it's called in ManyChat) I'm still unable to see my recent reel. 

291
Fabio Gaulke
vagabondceo
vagabondceoUp-and-Comer
asked in General Q&A
Instagram quick reply not shown to all users

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

37110
Fabio Gaulke
mafecita01
mafecita01
asked in General Q&A
2 INSTAGRAM ACCOUNTS

Hi everyone, I’m new to many chat and I have an important question. I just tried the automatic DM after a comment left on my post and works perfectly. I now want to use it for another of my accounts, do I have to pay TWO pro subscriptions for this? I added my other account but still say is on the free version and doesn’t allow me to add the comment-DM option. 

431
Fabio Gaulke
Boris
BorisUp-and-Comer
asked in General Q&A
URGENT - unknown problem

Hello to the whole community!I've had a big problem the last few days and I don't understand why. Maybe there's a problem with optin and adding contact but I don't know how to fix it.None of my flows are working (everything was working fine before).However, when I test with another account (my personal account), it totally works, in the editor via the test mode too...When testing with other people, either no flow is triggered (neither in comments, nor in replies to a story, nor in direct DM), or the first message is triggered (with the button), but the rest is not triggered.Each interaction is supposed to trigger the Optin, add the contact when they press the first button, and we're supposed to see the conversation in livechat?-I've checked all the settings (FB, IG, manychat) and refreshed all the permissions-Triggers are enabled-Keywords are correctly configured-Test mode works fineI really don't understand, I need your help.If you need screenshots or any other information, let me kno

716
Fabio Gaulke
REMAX
REMAX
asked in General Q&A
Existing conversations

Only 350 of my 2000 covnverataion in my messnger account have come through top my many chat account.  How do I get the rest over? I have already tried refreshing connection settings but it didn;t work 

100
REMAX
Aravind98
Aravind98Up-and-Comer
asked in General Q&A
I need to have link preview for DMs sent for comments on Instagram reel, please help me out?

Hello ManyChat Community!I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying. Comparison:Message Without Link Preview here below   Message With Link Preview (Expected Output): an image is visible for the same link just above the message  Seeking Your ExpertiseHas anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.  

804
Aravind98
Karissaw5
Karissaw5
asked in General Q&A
My automantion wont work

The last two campaigns I’ve created won’t publish with out being “activated” and I don’t know what was done differently from my current campaign since my last one to make it stop working. Please help. I keep On getting the “GoPro” message to make it work but I’m not asking for a pro level automation. 

171
Aafia Umair
Izaac
Izaac
asked in General Q&A
Why aren't my audios playing for everyone?

I created automation for my business. I'm using audios, images, texts. However, my automation is no longer loading the audios. Could anyone help me with this? Thank you very much in advance.

301
ligiapetit
Steven
Steven
asked in General Q&A
WhatsApp Flows

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

1712
Fabio Gaulke
itapapixxl
itapapixxl
asked in General Q&A
No automated message to the same user

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

361
Gustavo Boregio
Dimedocs
DimedocsUp-and-Comer
asked in General Q&A
Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working 

26713
Maylene
shai-ai
shai-aiUp-and-Comer
asked in General Q&A
Problematic characters in user input

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

372
shai-ai
Rolando Constante
Rolando Constante
asked in General Q&A
Instagram send comment stop working

I had this flow that get people info to be contacted later via email or a phone call, it started with a comment in a post then it takes you to the DM and ask you to tap in a button to start all the process. it worked well but I noticed that in some point the button stop working, when I preview it doesn't seems to have an issue but when a coworker tried to do all the process and tapped the button it start refreshing the tab, I'd try to do it with several coworkers and it happened every time.PD: I don’t need the button, but a don't know how to jump directly to the next step or if I there is some way to just put some text and then the next step.I’ll index the reel link and a screenshot of the flow. https://www.instagram.com/p/DBMoi3wu-L5/Have someone had the same issue o knows how to solve it?

110
Rolando Constante
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