General Q&A

Hi! I’m trying to make an automation super conversational, so I’m trying to avoid buttons or weird system prompts. At one point, I prompt the user to send an image. When they send an image, I would like the user to receive confirmation that I received the image and will get back to them soon (convo is assigned to me) If the user enters text, I want the convo just assigned to me If they do not reply after X amount of time, I want me to receive a different message, or maybe be assigned a tag for follow up I’ve had a MC admin and a dev look at it, and so far the only way it has workd has been using quick replies with a prompt to “Upload photp,” or “I dont have a photo.” It works, but I am really trying to keep it in a convo format - no button or quick replies Goal is:I prompt for photo user sends photo get confirmation msg user enters text get a diff message nothing happens either a message later or add a tag to initiative a follow up automation

My automation created week ago is not active -  Why cant i get notification if any issues. 

 "Hi everyone!I'm setting up an automation to reply to messages on my WhatsApp. However, when I send a message to a customer myself (after 24 hours of no contact), the Manychat automation is being triggered.Is there a way to trigger a WhatsApp automation only when a third party sends a message, and not me?"

Hi there! I am trying to figure out if it is possible if I have my ManyChat flow trigger set up as “User Clicks an Instagram Ad” can ManyChat tell me the ad id that this person entered from? Or is there a way to set up a way to pull this? Thank you!

Ok, so ChatGPT says i can create “admin commands” for within the live chat that trigger automation, and surface buttons, but only to me, not the person the live chat is with. However, whatever commands will apply to them, like changing stages. I cant get it to work and I also cant find anything else online (or here) about it… Is ChatGPT lying to me?

Hi there!New to Many Chat and trying to figure it out (from someone who is a technologically challenged!).I manage an accommodation business, and I’d like to build a database of emails from people who either sign up, or who have stayed with us and opted to sign up, so I can send them newsletters and offers in the future.I’d like to run a giveaway competition on Insta and Facebook to build interest and get people to sign up this way.I’ve no idea how to do this on Many Chat, and then when people do sign up, where do their email addresses go?  How do I store them and use them (legally?) without breaching anyone’s data?Many thanks in advance, I have zero idea what I am doing here……!!

Hi:I’ve setup a sequence were the a client send an Instagram DM. If the message cotains hi, hello, or something like that it replies with a custom message. That works fine.But sometimes clients don’t even say hi, they just ask some random question, so I create another sequence using Ifmessage doesn't contain hi, or hello… but it doesn’t let me save it. Is it broken? What I need to do is to send a message to the cliente regardless of what the client writes first.

Hi, Since the app was updated I can no longer see “Assigned to me” or get unassigned chats. I just see everyones chats now in my inbox although the desktop version is fine. Is there an update due?

 Below is my setup. My ideal workflow is to include a link in email broadcast, when user click, will direct to Instagram message and trigger the workflow.However, after clicking the link, it open Instagram message but didn’t trigger the flow. The Action node & Send Message node both didn’t execute.I’ve did some research in the forum but cannot find any clue, and I appreciate any sort of help in advance! Thank you!

Hice campaña en Instagram, llegaron como 90 prospectos aparecen como suscritos desconocidos quiero pasarlos a mi whalink y poder mostrar el producto que les quiero venderMe pueden ayudar a recuperarlos

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

I disabled the flow I had created with the AI, but it continues and I don't know how to stop it.

I don’t want to use messenger ads. I want to use normal Facebook ads with images and videos for Manychats automation. Is this possible?

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!

I want to create a Flow where:1. The customer can add more than one product to the shopping cart.2. Each product is added to the cart with its price, size, and quantity.3. After the customer decides to finish shopping, they fill out the form once (name, phone number, address, etc.).4. When they click the Confirm button, all the products they selected are recorded as separate orders or as a single order, depending on the Flow, and the customer confirms that all selected products are correct.In short: the customer selects multiple products → adds them to the cart → fills out the form → clicks Confirm → the entire order is recorded.

Hi everyone,I’m facing an issue while trying to save the Greeting Text inside ManyChat (Messenger settings).Whenever I try to save the greeting message (even a simple text like “Hi {{first_name}}”), I get this error:“Can’t register greeting text”I’ve already tried: Using plain text only Removing dynamic fields Refreshing the page Logging out & logging back in But the issue is still happening.Has anyone faced this problem before? 

I use Facebook Messenger to communicate with people on my page, but now I’ve bought ManyChat and want to use it for messaging on Facebook, Instagram, and TikTok.On Facebook and Instagram, when I have ads published and someone sends me a message, it shows up from which ad they’re sending me a message. However, in ManyChat, I no longer see any information about that. This is a crucial problem for me because I run multiple ads for different products. When someone sends me a message asking about the price of a product, I don’t know which product they’re referring to.How is it possible to see from which ad someone sends a message? Is it possible to do so?

Hi, quick question.I already have one Instagram account connected to my ManyChat account.Is it possible to connect another Instagram profile to the same ManyChat account, or do I need a separate ManyChat account for each IG profile?And what is the best way to connect an additional IG account? Thanks for your help.

Does anyone know how I do this? I just keep going round and round in circles on the platforms logging onto my instagram trying to update my account but them nothing happens?? 

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

hi everyone, is there a way to extract whatsapp number from my whatsapp contact on many chat rather than manually taking it? hope someone gives me clear answer and thy why to do it 

Why does the auto-message to follower feature use a different font and require a button at the bottom? It doesn't look like a natural message, and because it appears automated, the response rates(double tap like) are quite low. I usually send these messages manually myself. It takes a bit more effort, but the response rate is much higher. While this new feature saves some time, it makes the greeting feel less personal and less like it was sent by a real person. Is it possible for us to change these?For example, can we at least have an option to remove the button at the bottom. Otherwise, it looks exactly like an automated system message and comes across as really insincere.

I have followed the automation setup properly, tested it on ManyChat and IG settings and it seems to work.  I have several word trigger comments on my post, but almost 24 hours later none of the conversation automations have triggered.  When I tested it through IG and input the code given, it actually worked from my personal IG to my business IG.  I don’t understand why there is a messaging hangup to my customers?  Any help appreciated. 

Hi everyone! I need help!! I am currently connected to manychat through the “meta Business suite” and I would like to change it to the new unified Instagram onboarding connection. I have been through this problem with the chatbot, but nothing is working.  My goal is to have the “follow to dm” feature.  Has anyone had this issue and been able to solve it? Thanks!

How can I manage labels? Edit, delete…And how do we filter conversations by label?