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General Q&A

Any questions you have about using Manychat.

  • 3,856 Topics
  • 8,090 Replies
3857 Topics
isaacdcordy22
isaacdcordy22
asked in General Q&A
Issue with IG Automation - Actions

I am running into an issue with several of my automations set up in Instagram. My trigger is working properly, then I’m trying to allow my followers to submit a picture.I have a message set up with a prompt encouraging my followers to do so, followed by the “Data Collection” option that is selected as such: “Waiting for Image from contact...”Upon receiving the image, my automation is programmed in “Next Step” to send another message. However, this has recently stopped working. With other automations, the “Perform Action” that I have created hasn’t worked properly. But once again, this only stopped working yesterday.I have refreshed my permissions, but to no avail. What do I need to do to make this work properly? What am I doing wrong?Thanks in advance!

150
isaacdcordy22
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Flows Stuck in an Infinite Loop – Anyone Else? 🚨

 Hey everyone, Our Client´s chatbot is stuck in an infinite loop, repeatedly sending the same messages, even though we haven’t made any recent changes to the flow. We’re also receiving Facebook warnings about exceeding the limits for subscription requests.We’re trying to figure out if this is a general bug or something specific to our account. Has anyone else noticed this issue in their flows? Any insights would be greatly appreciated!🙏 Thanks in advance. Catalina R

271
Gustavo Boregio
agata12
agata12Up-and-Comer
asked in General Q&A
Wrong automation

I've set up automation so that when someone comments a specific word, they're directed to my landing page. However, when they comment that word, a different automation is triggered, and they receive the wrong link. How can I fix this?

192
agata12
Bomeline
BomelineUp-and-Comer
asked in General Q&A
Instagram - Facebook

Hi, I have a question about IG/Facebook.My IG reels are getting recommended on Facebook (not posted, but shown on FB). Will my automation Comment to DM with trigger word work for the Facebook viewers of my IG reel? Thank you for reading my question.  

798
rodrigo_silvano
Numpy Ninja
Numpy NinjaUp-and-Comer
asked in General Q&A
Can Any One share a template to integration of facebook Messanger and openai assistant, through manychat

I tried a automation , but i got lot’s of errors.My problems are:1.When there are two messages at a time then it is leads to error in my automation. Like is is sending a same message twice.​​​​​​​2.And The Manychat time out is 9 seconds , that one is major problem causing more problems in my automation.Can any one please share some tips or template to openai assistant and facebook integration in manychat automation.

445
Gustavo Boregio
La Ligne
La LigneUp-and-Comer
posted in General Q&A
no digital code is sent to my mail to access account on manychat website

I can.t connect my account on manychat.com. they are supposed to send a digital code on my mail but there is nothing (yes I checked m'y spam file and yes this is the right adress). Also, I don't receive any notification on my phone when I get a new answer on the chat (yes all the notifications are turned on). I promise I wouldn't brother you if I hadn't tried m'y best already with all the obvious/GPT solutions... 😅Thanks a lot for any kind of feedback !

132
La Ligne
Charlie Boy Productions
Charlie Boy ProductionsUp-and-Comer
asked in General Q&A
Instagram DM Automation

Hello everyone. I’m trying to finalize my Instagram automation, but I’ve encountered an issue. When I comment on a post or an ad, the automation doesn’t trigger. My goal is for the automation to activate and send a DM to the user’s Instagram inbox whenever someone comments on any post or a specific post. Note: I have already tested sending direct messages from the inbox (not on a post), and the automation starts without any issues. I’m attaching a screenshot of how I set up the automation flow. Thank you in advance for your help!  

362
Charlie Boy Productions
RicTrevi
RicTrevi
asked in General Q&A
How to use Multiple Choice on Whatsapp flow

In a Whatsapp flow I need to create a Multiple Choice like Yes or No buttons.However, after user choose one of that button, like Yes the flow goes to next question that will have “First or Second”Buttons and I need to prevent the user to press the past buttons Yes or No.How can I do that?

3281
CBA
sharonworld
sharonworldChat Surfer
asked in General Q&A
revert automation

Hi I reedited my automation and published the second version. But then I found my runs on first version is all gone on the automation list (it is recounted).Is it there any way I can get my first version runs back? Thank you.

282
sharonworld
Felix
Felix
asked in General Q&A
Mailchimp Integration

Hello everyone, I’m working on a project and It’s about integrating mailchimp with manychat so that  all contacts collected on instagram dm through manychat goes to a specific mailchimp list, I already integrated both and have setup an action step to collect the contacts to the mailchimp list after it’s been collected by manychat on instagram? Now, the client is telling me that it is not working. Is there a chance that itt doesn’t work even after previewing everything and it all seems well?  

1759
BlazeSmith
maksimmakarov
maksimmakarov
posted in General Q&A
Instagram comment automation stops sending Autoreply on reel comments

Hey All! This is my first post. I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile. Did someone knows whats happening?

2188
Joren Wouters
Rolololo
Rolololo
asked in General Q&A
Syncing contact information with active campaign

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

1111
bero203
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

13857
Meln1k
pynchon
pynchonChat Surfer
posted in General Q&A
Hard time retrieving subscriber's ID on N8N

Hey! Been having this occurrence where I set up a node to create a contact, and when the contact already exists inside our database on manychat, we try to retrieve their ID through a request to find subscriber by custom field, to then send a flow. The thing is, the output on N8N sometimes is “data - success”, with no info regarding the contact. Other times, id the is not found on the immediate previous node, but on some other one a few steps behind, so I’m always having to manually change the parameter so it can get the right info from a different node.But sometimes neither request display the contact’s info.I’m new to N8N, any help would be highly appreciated!  

223
Gustavo Boregio
Alicebot Co
Alicebot CoUp-and-Comer
asked in General Q&A
A keyword is being required to be typed 2x before flow starts

Hi friends, Help please. I have a flow that is “password protected” and we are using the keyword as a way to get access to the rest of the content. Unfortunately, the flow will not trigger and start the flow without typing in the keyword 2x. This leaves clients stuck and confused. We have found no way around this with 504 users from december to present. Anyone have experience with troubleshooting this? It’s not happened with our flows in the past.  Thank you,Tiffany

414
Fabio Gaulke
lasersystems
lasersystems
asked in General Q&A
Migration of whatsapp number with 5 years of history to manychat

[ENGLISH]Hello, I want to migrate my WhatsApp video number to Manychat, but I'm afraid of losing 5 years of customer history, ie at the time of migration, I can no longer use WhatsApp Business, diect of the app, but I'm interested in watching videos, images, voice notes, etc, from my clients, when migrating to Manychat I lose all that history?, or can I still see it in Manychat chat chat? For the chatbot do you recommend using a new number for Manychat or do you recommend migrating my old number to manychat? [ESTAÑOL]Hola, quiero migrar mi numero videjo de  WhatsApp a Manychat, pero tengo miedo de perder todo mi historial de clientes, es decir al momento de la migracion, ya no podre usar WhatsApp Business, diecto de la app, pero me interesa seguir viendo videos, imagenes, notas de voz, etc, de mis clientes, al migrar a Manychat pierdo todo ese historial?, o lo podre seguir viendo en el chat de Manychat?Para el chatbot recomiendan usar un nuevo numero para Manychat o me recomiendan migr

2003
Digitalmateus
samar
samarChannel Explorer
asked in General Q&A
Switching from Timer-Based to Manual Approval for Track Submissions

I want to Switch from Timer-Based to Human Approval. Current approval is fake and based on a timer, creating inefficiencies but i want when a user submits their track, pause the flow and notify a team member for review. A team member manually approves or rejects the submission. Only after approval, the user is shown pricing & payment options.How can i acheive this? 

417
Fabio Gaulke
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
Time out error

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

65711
Gustavo Boregio
PSHCO
PSHCO
asked in General Q&A
Messenger

My question is related to the image. I have my flow built and synced with FB Messenger. I’m setting up FB Ads to push traffic to messenger /  Many Chat flow. In the ads manager setup it’s asking me “How do you want to welcome people who tap on your ad? Select a template.” (see image). Why am I seeing this?? Can anyone advise? 

281
rodrigo_silvano
LauraMc313
LauraMc313Up-and-Comer
posted in General Q&A
How to enable Manychat to respond to "message request" in instagram

Hi All,  I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions.  Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight! 

12047
rodrigo_silvano
Adams2000
Adams2000
posted in General Q&A
Whatsapp channel connection error

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

511
Gustavo Boregio
Angloinvest
AngloinvestUp-and-Comer
asked in General Q&A
24 hour window for service

If someone contacts me about a service request and I need more than 24 hours to service it, how do I contact them afterwards?  I understand for the other categories you have to build templates but for service related calls I don’t understand 

131
Gustavo Boregio
fadiladitya
fadiladitya
posted in General Q&A
I can't reply comments on Instagram

After using it and getting 4000 commentsCurrently I can't reply to comments on Instagramnotifications like violating the communityhas anyone experienced this?and is manychat safe from being banned?

1913
rezamoafibc
Sidnei_UP2Place
Sidnei_UP2PlaceUp-and-Comer
posted in General Q&A
BUG in SMART DELAY It does NOT respect the 10 seconds

Hi, There!I have created an automation that needs to go through the SMART DELAY function. However, this function has a BUG and does NOT respect the 10 seconds I set. Most of the time, it takes over 1 minute, sometimes even 2 or more.Has anyone experienced this issue and, please,  knows how to solve it?Thanks in advance.Sidnei   

292
Craft Travels
Balazs_k
Balazs_kUp-and-Comer
posted in General Q&A
Manychat is only showing the first IG message but not updating the conversation after

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :) 

1249
silvadollar
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