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General Q&A

Any questions you have about using Manychat.

2,834 Topics
5,633 Replies

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2834 Topics

MrviraniUp-and-Comer

I am unable to see WhatsApp welcome message button

WhatsApp welcome message is not in my dashboard. Please check

No User Input content block option

Please help. Using the free version, User Input option is not shown. I tried the Trial version, User Input option is still not shown. Why is it? What do I do so I can use the User Input content block?

531

4 months ago

ashleycallistoUp-and-Comer

asked in General Q&A

How to automatically delete contacts?

Hi, how to automatically delete contacts via conditions?

1071

4 months ago

ashleycallistoUp-and-Comer

asked in General Q&A

How to send whatsapp chat content to the CRM via API?

Hi, I would like to ask how to send WhatsApp chat content to the CRM via API?Thank you!

Invalide Josn Variables are not defined

I can't solve this problem, can someone help me? I've been trying for days, and I couldn't even do it with the help of ChatGpt. I have created the variable, I think it's created correctly. Can someone help me?

Smart or Direct Links

Hello,Is there a feature that I’m not aware of, that let’s me set up direct and/or smart links in automations?More specifically, when I add automations (for Instagram and Telegram so far) and include either internal or external links (such as adding instagram links in either instagram or telegram automations), I face 2 issues:the link first opens a popup to verify if I’m sure that I want to open the link (and even there, it shows a link related to Manychat) when I verify to open the link, it opens it in the browser instead of the app (even when the link is internal, such as an instagram link inside an instagram automation)this doesn’t feel good and lowers the conversion. So, the questions will be:can I toggle any option to make those links open without the verification popup? can I show my custom link instead of Manychat’s version? (such as our custom subdomain be used as the url shortener) can those links be opened inside the app? (like let’s say i include an instagram profile page, i

651

4 months ago

WebChatz DigitalUp-and-Comer

asked in General Q&A

How Do I Fix This?

I have built a sandwich shop demo. The flow allows for the user to choose additional sandwich type meat, condiments and toppings… an example user field for sandwich meat types i tried to append in action step after quick reply button: (The system automatically adds triple curly brackets when i try to set value as the custom field)Set {{sandwich_type}}to {{{sandwich_type}}}, Turkeythen next message allows user to add more meat choices and loops. Same processes are used for condiments and toppings… allowing user to choose additional toppings or condiments. What i dont know how to fix is the output message summary: This is the output of an order summary. Here’s your sandwich order so far, Patrick: Bread: Ciabatta Sandwich Type(s): {{cuf_11748922}}, Turkey, Ham Cheese: {{cuf_11750847}}, Provolone Condiments: {{cuf_11750596}}, Spicy Jelly, Mayo Toppings: {{cuf_11748930}}, Lettuce, Tomatoes, Pickles Drink: Bottle WaterHelp with how to eliminate the {{cuf_ references in the summary?

392

4 months ago

viniciusmacbUp-and-Comer

asked in General Q&A

My connection Make to Manychat not work

Please, I need help. My integration with make do not work. API not work in make. My subscribe in manychat is Pro and not work also.

Selling a live masterclass

Hi, I’d love to get some not paid for (🥰) advice. I am about to launch a live event that people would need to pay for to participate. Until now, I did it with a very basic automation. a user replys to my reel and gets a message with a link to a sales page. I know i can do it better….. could anyone please direct me to resources as to how I could set up a flow that will convert more? Thanks!

201

4 months ago

EvesitaUp-and-Comer

asked in General Q&A

ManyChat Messages Sent to General Inbox Instead of Primary on Instagram

I am experiencing an issue with the integration between ManyChat and Instagram. Whenever my customers respond to automatic messages sent through ManyChat, their responses go to the "General" inbox on Instagram instead of the "Primary" inbox. This is causing me to miss important interactions since I don't see these messages right away.I have tried adjusting settings in both ManyChat and Instagram, but I haven't been able to find a solution. I would appreciate any help on how to make sure that the automated messages from ManyChat are directed to the "Primary" inbox instead of "General." Please help me 😭

1160

4 months ago

Lucas Consultor Financeiro

asked in General Q&A

How could I request a refund?

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

Instagram ad comment trigger issue

Hi everyone,I created an automation in instagram which triggers with commenting on my post. It is working properly and easily detect people’s comments as the trigger but when I boost the post (Instagram advertising) it does not work. It can detect any normal comments but not the comments derived from the ads. This issue has started about two weeks ago. Before that the same automations were working ok for the ads too. I reckon if the instagram made changes how it shows the ads to users! For example I saw my business account advert with my private account randomly and it was showing my reel as a story with no commenting option. Anyone knows how can I fix my automations?

360

4 months ago

manjarulchUp-and-Comer

asked in General Q&A

Trouble integrating Make with Manychat

I can’t find any ways of how I can integrate Make with mc, I’ve searched it in the actions tab and the integration tab also but I couldn’t find any option. In the youtube videos, I see that people are connecting from the actions tab but I can’t find it there lol. Can anyone please help me on how I can set up Make with MC. Thank you Pictures for context This is my manychat

1093

4 months ago

drswaseemUp-and-Comer

posted in General Q&A

Fb messenger automation

Hi all,Greetings,I am new at many chats. I successfully automated my Instagram. But could not do for my FB page. Anyone please guide.

4885

4 months ago

JRC-SMBUp-and-Comer

asked in General Q&A

Automation randomly triggering

My automation was triggered even if the comment doesn’t include my keyword ‘pray’.Here’s the screenshot of the comment and the auto-response: The automation trigger is: Is this possible that an automation is triggered randomly?

182

4 months ago

Fbaguio11Up-and-Comer

asked in General Q&A

Can't send a reply

Hi! Is anyone else having trouble sending messages like I am?

232

4 months ago

elciospyUp-and-Comer

asked in General Q&A

Issue with Buttons Appearing Incorrectly in Automation

Hello community,I’ve encountered a problem with my ManyChat automation and would appreciate any guidance on how to fix it.In the attached screenshots, you can see a button that is appearing, which should not be part of the flow. Initially, two other buttons were showing up, which also weren't supposed to be there. When clicked, these buttons lead to a flow that doesn’t even exist.I’ve already tried resetting the automation and updating permissions, but the issue persists.Has anyone experienced something similar or have any advice on how to resolve this?Thanks in advance for your help!Attaching screenshots for reference.Best regards,

Assistance Needed to Transfer WhatsApp Automation to Instagram

I have successfully created an automation flow for WhatsApp chat and now I would like to replicate this exact same automation for Instagram. However, when I attempt to copy and paste the automation (using Shift + C), it doesn’t seem to paste into the Instagram flow builder.Can anyone help on this?

no puedo crear automatizaciones con el disparador de ads en IG

201

4 months ago

leonardo.santosUp-and-Comer

asked in General Q&A

Plano Elite

Olá, pessoal! Tudo bem com vocês? Eu gostaria de receber um orçamento do Plano Elite do Manychat para implementar em um de nossos clientes aqui da agência, pois precisamos de 8 ‘live chat agents’, o que o plano Pro não permite pois é limitado a 3.Já enviei uma solicitação através da página inicial de contratação e recebi a resposta, por e-mail, nesse sentido, em resumo: “Você provavelmente não precisa desse plano.” Alguém saberia me dizer algum outro contato do Manychat que posso conseguir um orçamento personalizado? Desde já agradeço grandemente!

Sales Purchase Messaging - Enabled

Hello Manychat Community 👋 I’m running into an issue, I can’t enable sales purchase messaging on 2 ad accounts.I can’t enable it on this page, everything is linked the pixel & S2S purchases, I have it on 8 other ad accounts, but for the life of me can’t enable it on these 2. I have it enabled on this page & ad account. If anyone knows how to get this enabled on your ad account & pages it would be greatly appreciated. Thank you,Tyler

170

4 months ago

pedroodorizeUp-and-Comer

asked in General Q&A

Text cursor jumps to the end of the text in the text field

I have a strange problem - when I fix something in the middle of the text in the text field, cursor randomly jumps to the end of the field/existing text. How do I fix this?

383

4 months ago

ph_basim

posted in General Q&A

A problem I don't know the cause of, or maybe it's not a problem.

When typing the keyword in the feature (User comments on your Post), the typing cursor automatically moves to what comes after it.However, in the feature (User sends a Direct Message with a Keyword), I have to move the cursor manually, and I don't know why this happens. Is there a solution? This is an explanatory videohttps://drive.google.com/file/d/1A-UIzShrrS5vtqcuy7WsTaucUuTk3SHv/view?usp=sharing

342

4 months ago

mnxtusrUp-and-Comer

asked in General Q&A

How to get an SMS/WhatsApp number from Spain?

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

Getting Issue while trying to automate comment

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue

201

4 months ago

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