General Q&A

Hi everyone, I’ve encountered an issue and would like to ask for your help. 🙏(I’ve attached a screenshot below for reference.)Problem:When a user sends a direct message, the automation does not get triggered.What I’ve already set up: The keyword trigger is properly configured. The keyword is connected to an automation flow. But when a user types the keyword in a private message, nothing happens—no flow is triggered. Has anyone experienced a similar issue?Is there something I might be missing, such as user status or flow conflicts?Thanks in advance for your help! 

Hi manychat team,My Main Menu is not working properly when a button links to another flow on iPhone, as shown in this video: https://disk.yandex.com/i/OaJioIIX3ajaEw.Please have your team check and help fix this issue. 

Hello!I want to create a chatbot solution for a B2B client, using conversational engine on my server (connected to Manychat via API). The goal is to give this B2B client access to all user chats through a dashboard.I like ManyChat’s dashboard, wondering if it is possible to create it for a client without ManyChat’s, but my dev logo on it?Thank you so much!

Pessoal, como estão ?Criei uma automação, testei pelo Instagram, e está com problema, está aparecendo opções erradas. Conforme anexo, era para aparecer apenas " Sim e Não" e a opção com "Raiva e irritação" fica em outra parte. Se alguém souber me orientar, agradeço. 

In my ManyChat webhook the field named continue won’t save to its custom field, while the others work fine.{ "output": { "response": { "part_1": "¡Sí, enviamos en Miami-Dade! 🚚", "part_2": "Ofrecemos pick-up y entrega.", "part_3": "¿Quieres info o hacer un pedido? ¡Dime!", "continue": "continuar_proceso" } }}What happens JSON key Saves? part_1 ✅ part_2 ✅ part_3 ✅ continue ❌  What I’ve checked Field name & type are correct. Renaming continue to something else (e.g., next_step) works. Rebuilt the Bulk Set Data step and cloned the flow—same result. Ask: Is continue a reserved word in ManyChat, or is there another fix besides renaming the key? Any tips appreciated!  

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one? 

Hi,I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.All has been verified via Meta and all labels are green as in verified and active.Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.Any ideas?ThanksNick

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

Good Morning! I’m Win, We have encountered an issue regarding our AI Bot. Who randomly gives mobile number of people in the chat. May we know if you experience the same Issue ? 

Hi, I am having an issue on my automation. I have a step to provide a button with a link (telegram group invite). However, when users click that button it takes them to something like thisAnd it converts my telegram invite link to a manybot link Example.Instead of just //t.me/rest.it shows and useshttps://app.manychat.com/fb2983341/cms/files/content20250526042556_871553/%E2%80%8Chttps://t.me/rest. Please advise​​​​​​​

Guys, a client's account isn't showing the post for me to use in Instagram automation, and even selecting the option to use the trigger on any Instagram post, the message that returns is that there are no posts on the account. I've tried everything, but I couldn't solve it.Has anyone else had this problem and managed to solve it? Could you assist me?

Hi everyone,I would kindly ask your assistance with the following:I want to set up a webhook in our PBX system (3cx), so that the moment a customer calls, I send the caller's phone number to manychat via api, and manychat initiate a conversation with this number with one of my approved templates that then leads to start the automation.I cant seem to understand how to do it with the api key i have created, please assist me

My automation previewWhat is actually happening 

I have been certified as a Manychat Agency; however, recently my Facebook account linked to the Agency account was mistakenly blocked by Facebook. I have started using a new Facebook account. How can I reconnect my new Facebook account with my existing Manychat Agency certification?Agency Link: https://manychat.com/agency/listing/14805

Hello,If I delete a contact on Manychat, will their messegaes on Meta Business Suite be deleted too?I tried one contact and it seems it did not delete. But I want to make sure before I delete 70k contacts all at once.This client is a very big corporation, and I don’t want to mess it up deleting all people who inquired.Thank you.

I want to create an automation to get tickets to our webinar we are hosting. When people comment on the post we will then send them the link, I want to follow up 24 hours before early bird if over which is a set date, how can I do this using the automation.  

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the phone and email fields remain empty. Upon further investigation, I noticed the following warning in the API response: "warning": "Permission denied to import phone, email. Please contact support to enable this featureThis warning sugge

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

Hi ManyChat Community — I could really use some help.Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23.✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all).✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working.Here’s what I’ve already tried (deep breath 😅): Disabled/re-enabled the Instagram and Facebook channels inside ManyChat Fully removed ManyChat from Facebook Business Integrations,

Hi! I have around 40-50 keywords that i want to use as a trigger.How can i past them all? Is there any option to do it all together? Or i really have to do it one by one? 

I’ve added different accounts and tried comementing but nothing happens?