General Q&A

Any questions you have about using Manychat.

  • 1,041 Topics
  • 1,710 Replies

1041 Topics

Digital Lifers
Digital LifersUp-and-Comer
asked in General Q&A

Conneting the right instagram page

I can’t seem to connect the correct Instagram page. It wants to connect a page I don’t use anymore. Anyone have answers on this?

1
J.J
3 months ago
som
somUp-and-Comer
asked in General Q&A

How to send messages to many contacts once a time

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

2
J.J
3 months ago
jatesta
jatesta
asked in General Q&A

40k unique users on a campaign but only 4k contacts under contacts

How Do I fix this? I did a campaign that got 14,000 unique users but only 4k contacts under my contacts. I want to remarket to these people

0
jatesta
3 months ago
JoãolSoares
JoãolSoaresUp-and-Comer
asked in General Q&A

Instagram automation

I've already contacted support several times and I'm still having the same problem, so I'm going to explain my problem well to see if I can solve it, well, the idea was to create an automation that the trigger was for people to comment "I want it" in the post that was published in the Instagram feed, and with that they would receive a message in direct with a link, after that we placed paid ads so that post could reach more people.The problem is, most people are not answered, and others are ignored, for some reason, support already said that apparently the flow of my automation is correct so the error would probably be in the settings, he gave me some steps to do , and I figured out how to assign manychat as the main receiver of the Facebook account among several things, could anyone help me?

6
Digitalmateus
3 months ago
Lucas
LucasUp-and-Comer
asked in General Q&A

Poor Display in browser

Hello everyone !I've recently noticed that the automations don't display properly in Instagram messaging on the browser.I'm wondering if there's a way to create a specific message for people using the browser so they understand that they'll need to continue on their phone, for example. 😊Has anyone else encountered and solved this problem ?Thank you ! 

4
J.J
3 months ago
Sbayne
Sbayne
asked in General Q&A

how do i get rid of this scam alert? i thinks its because im using manychat hat

 

1
J.J
3 months ago
sebas.ok
sebas.ok
asked in General Q&A

Manychat and Instagram become unlinked and the automation stops responding

 Hello! I'm having an issue with my ManyChat and Instagram accounts, it's like they become unlinked and the automation stops responding, it just stops working. The strange thing is that it happens across all the accounts I manage, regardless of whether it's a paid, free, or trial version. Has anyone experienced this? Can you help me?

1
J.J
3 months ago
AveryA
AveryA
asked in General Q&A

How to get Instagram users to subscribe to broadcasts?

I noticed that for Facebook Messenger there are options to get users to subscribe to broadcasts, usually through the Messenger List option. I’ve heard that you can do the same for Instagram but Instagram options aren’t giving me that same functionality to get subscribers. I feel like I’m missing something so any help would be appreciated. Thanks! 

1
J.J
3 months ago
Loopy Stitchinf
Loopy Stitchinf
asked in General Q&A

Triggers disabled

Hi,  I have a free account, linked to my Instagram. Just went to set up a new automation and despite going through the process as normal when I set it live and go to ‘my automations’ it’s showing it as ‘off’. When I go back in, the trigger is set as disabled and there seems to be no way to change it. Having looked back it seems to have turned off a few of my automations (but now all). Any idea what the heck is going on?!  Thanks, Lucy

1
J.J
3 months ago
AprilandFritz
AprilandFritz
asked in General Q&A

Sequence not working

Hi all, I've set up a sequence for when someone comments a particular word either on my stories, posts and reels for Instagram but I've noticed that when people do comment the particular word that it's not working. I can't seem to figure out why. Would anyone be able to review and see where I'm going wrong? Thanks so much! https://manychat.com/flowPlayerPage?share_hash=766182_6d991c1d51166c027944dbec88071b299bcaba67

4
cyberruda
3 months ago
yedarm park
yedarm parkUp-and-Comer
asked in General Q&A

Still refresh permission message

Even though I received instructions 1,2,3,4 via email and still implemented them all, only the message like the attached picture below is repeated and Instagram is not working. Please help me. 

7
pablo
3 months ago
joeobrien1015
joeobrien1015Up-and-Comer
asked in General Q&A

My instagram is connected but automations wont work

Hi, I have 5 Instagram accounts connected. I have connected Instagram accounts and Facebook just as the guide shows. automations i had used to work but now simply dont. i am quite dissapointed paying 75$ a month and not a single automation is working with my keywords (bare in mind it used to work perfectly) whats worse is manychat has no livechat or support to help me fix and Urgent issue as i need this fixed ASAP. Does anyone have a way to speak with the developers?

1
joeobrien1015
3 months ago
Martin
MartinChat Surfer
asked in General Q&A

Engagement Bait

Are the growth tools in violation of the Meta Terms and Conditions? https://transparency.fb.com/en-gb/features/approach-to-ranking/content-distribution-guidelines/engagement-bait

0
Martin
3 months ago
WebTed
WebTed
asked in General Q&A

QR Code

QR Code isn't sending automations to customers after clicking get started button or doesn’t show the correct automation, and yes I refreshed permissions.

2
pablo
3 months ago
roberta09
roberta09
asked in General Q&A

How to receive audios?

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

1
Joren Wouters
3 months ago
adaya
adaya
asked in General Q&A

Increasing Timeout of HTTP Action beyond 1 second

HTTP Action Step seems to have a timeout of 1 second. Can we increase it? 

2
Gustavo Boregio
3 months ago
theflavioni
theflavioniUp-and-Comer
asked in General Q&A

Not open my Website?!

I start making my first automation on Manychat 🥳.After the customer get the message, i try to open the link, but manychat comes with a white screen (doesn´t open the URL). the website is correct and on manychat is the correct URL it is loading very quickly.. but when i try to open it with manychat in the instagram messanger i cant open my URL.

4
cyberruda
3 months ago
Andrew
Andrew
asked in General Q&A

Connect to Facebook Ads

Hi Everyone, I”m a new Manychatter, can anybody tell me how to connect my Manychat Flow to my facebook ads?  

0
Andrew
3 months ago
Samantha Wong
Samantha WongUp-and-Comer
asked in General Q&A

Buy Button for Messenger channel

The flows that has a Buy Button attached to it does not send out. Is there a bug to the Buy Button? It has been a month since the last time it can be used. 

2
Samantha Wong
3 months ago
dt000398
dt000398
asked in General Q&A

Instagram groupchat automation

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

1
pablo
3 months ago
Tomm23
Tomm23Up-and-Comer
asked in General Q&A

Automation stops after smart delay

Hi, anyone else has the problem that the automation does not continue after the smart delay? See picture 

5
pablo
3 months ago
Da Fingaz
Da FingazUp-and-Comer
asked in General Q&A

Random keyword question: Capitalization

Hello Manychat folk!I’m new to the Manychat platform and have a newbie question. For the “keyword” feature, how does Manychat treat capitalization? For example, if my keyword is “network” will it trigger the automation if people comment or reply with every possible instance of capitalization of the word (for example “Network” and “NETWORK”) or do I have to continue putting in every possible capitalization option as a keyword?Thanks for your help!

2
Da Fingaz
3 months ago
eatcounter
eatcounter
asked in General Q&A

Integrating Manychat and Klaviyo

We are integrating ManyChat with Klaviyo and trying ManyChat fields to Klaviyo properties, for consent fields related to SMS and email.However we are having trouble ensuring that consent is correctly marked in Klaviyo when passing data from ManyChat  

0
eatcounter
3 months ago
robsonflowers
robsonflowersUp-and-Comer
asked in General Q&A

Webhook error

Does anyone know why webhook errors occur when using Elementor Forms + Make/Integromat?This happens sporadically, and I haven't been able to identify a pattern. I'm sending contact data through Elementor Forms via a webhook to an automation in Make, which then registers the contact in ManyChat. The issue seems to be between my site and Make.

3
Gustavo Boregio
3 months ago
nesibo
nesibo
asked in General Q&A

Discounted plans for other countries / educators??

Hello, I wonder if we can have a discounted subscription as students of a university? And / or do you have country based pricing differentiations? I would love to go pro, but the pricing is not reasonable at all with my intentions for usage and country economics, and even all the other paid tools that cover a lot more of required needs. Please let me know if there are any options we can applyThanks!  

0
nesibo
3 months ago
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