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General Q&A

Any questions you have about using Manychat.

  • 4,216 Topics
  • 9,133 Replies
4216 Topics
hogkai
hogkaiUp-and-Comer
asked in General Q&A
Unable to see flows when setting up Facebook ads.

 Can anyone here help me to find out why my Flows in Manychat suddenly disappear? While my old campaigns are still working, but cannot setup new campaings with the Manychat flows. It happened when I was setting up new campaings. As usual, I moved to “Partner App” to select my flow for Facebook ads. When I clicked on it, there was nothing appearing, I have tried to refresh many times but I did not work. 

896
Victor
Manychat Team Member
waqasahmed
waqasahmedUp-and-Comer
asked in General Q&A
Unable to connect fb ads to mannychat flow

I’ve been using ManyChat for about a week. Yesterday I built a new flow, and now I can’t choose ManyChat as the destination in Ads Manager. Has anyone else run into this? If so, how did you reconnect ManyChat to your ad account and get the integration working again?

382
Victor
Manychat Team Member
Kia Grant
Kia Grant
posted in General Q&A
HELP!! DELETED ACCOUNT

{"0":"Your account was permanently deleted by GDPR/CCPA request. Contact our Support team","state":true} So this is the message I get when I try to log into my many chat account and link my Facebook/instagram! It was working a couple of weeks ago and so I have no idea what's going on.I’ve emailed support/ticket created and they keep telling me my data was deleted! I didn’t delete or request for it to be deleted. Also, I’ve don't some research on here and it says accounts can’t be reactivated past 90 days…. my account was much less than 90 days old! I’m going around in circles here as now they tell me I have to create a whole new Facebook profile, but my instagram business page and Facebook business page are all linked to my personal Facebook! #frustrated

981
Cherry_pickeddesigns
Mariana Seratti
Mariana Seratti
asked in General Q&A
Automation error

Good morning, everyone! I created the following automation but the messages are not being sent on WhatsApp.There is a balance in the wallet, but I saw that the contacts that arrive in the spreadsheet are not being created in Manychat…What could have happened?Kiwify sends a webhook to a Sheets spreadsheet with data from abandoned cart leads, Manychat captures the information and sends the message.  

331
rogerioaraujo
phils
philsUp-and-Comer
asked in General Q&A
Which ManyChat product should we buy?

A friend wants the cheapest ManyChat product for their team of 6-10 live agents. What would you recommend? They do not need to automate any chatbot flows. Could they purchase two Marketing Automation subscriptions for a single Facebook account where they run ads?

171
rodrigo_silvano
M
manychatdanChannel Explorer
posted in General Q&A
Links not opening when clicking buttons

My automations used to run smoothly, but last week I've experiencing issues when users try to open links in buttons It simply does not work, nothing happens when clicking. Many real users reported that for me. Also when I test it, does not work for me either Any help?

26010
Juarez Trancoso
Sara_
Sara_Up-and-Comer
asked in General Q&A
Tag-based exclusion from WhatsApp broadcast not functioning as expected

I’m trying to exclude certain contacts from receiving my paid WhatsApp broadcast template, but they still seem to receive it. I’m excluding them by adding a tag and using the “tag isn’t xx”. Has anyone experienced this or knows how to properly exclude contacts?

192
Sara_
alex_1024
alex_1024
asked in General Q&A
Meta Ads - campaign optimization by conversion event

Hello, We managed to integrate events from ManyChat with my ad manager, for example, the purchase sent from a workflow, now I'm hitting a wall since those events that I return to Meta Ads cannot be used to optimize a message campaign. For example, if you generate a campaign that has the objective of sending an Instagram message (DM), you have no way to optimize the campaign for the event that we send from ManyChat, making the return from ManyChat to Meta Ads useless. Has anyone found a way to give value to the events?

461
hogkai
Jian Chau
Jian Chau
posted in General Q&A
Back up WhatsApp messages

Since we need to delete WhatsApp business account on mobile phone. Then we can back up existing conversation to manychat account?

4754
Samantha Wong
Maria77777
Maria77777Up-and-Comer
asked in General Q&A
Public auto-response in Feed

Am I missing if we can add a delay before sending the auto response in feed?  right now it sends the like and response immediately. 

271
rodrigo_silvano
a.munam71
a.munam71Up-and-Comer
asked in General Q&A
Facing Problems Related to Custom User Field.

I have added these details in order summary, but during test (1st Image) details are not fetching into it.

344
a.munam71
Maria77777
Maria77777Up-and-Comer
asked in General Q&A
Broadcast

Would announcing an upcoming giveaway, no purchase necessary be considered promotional? 

646
Maria77777
fernandoabitia
fernandoabitia
asked in General Q&A
Migrate a flow to another account.

I have an automation in one account and I want to transfer it to another account, how can I do that?"

351
Gustavo Boregio
Mwin7483
Mwin7483
asked in General Q&A
struggling to get started

It looks like I’ve connected my mini chat. I had to connect through Facebook. It wouldn’t allow me to do it on Instagram. I can see many chat connected in my business Facebook account but now I have no idea how to log into mini chat. it keeps wanting me to connect and I feel like I’m already connected

141
rogerioaraujo
raehuntlifestyle
raehuntlifestyle
asked in General Q&A
Monthly link clicks?

Hi all, recently just signed with a talent agency and I’m looking to see if there’s a simple way for me to find my link clicks analytics? Can I scale it for 30 days to see a monthly overview. For some reason I can’t figure out how to do that. 

291
Gustavo Boregio
turgunbek
turgunbekChannel Explorer
asked in General Q&A
coomments

hi. can I give me an auto answer under all comment?

234
rogerioaraujo
D.Dalton
D.Dalton
asked in General Q&A
Instagram and facebook account.. can they be merged into my one manychat account?

HiI am new so I hope I am explaining this right. I have a facebook and instagram professional account and cant seem to see both in my account? I am in the process of moving from free to paid account with many chat..

261
rodrigo_silvano
Todd
Todd
asked in General Q&A
my dashboard does not include tutorials.

There is no help videos.  There is no how too videos.  There are no training videos.  It is missing features listed in the training that I have to find by going incogneto mode and asking for Manychat help. 

71
rodrigo_silvano
Geoffroy
GeoffroyUp-and-Comer
asked in General Q&A
Delay Facebook comment auto reply

Hi guys, Is there a way to add a delay to auto reply on facebook/instagram to have a more human feeling? Maybe a work around? Using the tags or something else? I did some research but nothing seems to come up since few months. Thanks!

292
Geoffroy
SDI Marketing
SDI Marketing
asked in General Q&A
How to fix facebook page not connecting to the manychat account I want.

I have an existing account using “EMAIL A” that is already running my IG account automations. Now I want to connect my FB account on this account but it keeps on saying that I already have an existing account.I do have an account on “EMAIL B” but I already deleted those. Everytime I proceed to connect my FB account, it will logged me out of “EMAIL A” account on manychat then logged me in on “EMAIL B” account. Anyone that can on this? Would appreciate a help.

261
rogerioaraujo
Glik
GlikUp-and-Comer
asked in General Q&A
link doesn't work in the second message to the user

Hi there, I tested two different posts and used different links on both posts. Another user not me, commented on the post and in both cases the second message( the second DM button) didn't work so the external link -the video or PDF- I wanted to refer them to, wasn't working. What should I do?Thanks

553
Gustavo Boregio
Lasfit
Lasfit
asked in General Q&A
When users located in the USA can connect their TikTok accounts to Manychat?

Hello, we’re based in the USA and currently have a large volume of TikTok messages to manage. I was wondering if there are any plans or a timeline for when TikTok accounts will be able to connect to ManyChat? Alternatively, are there any other solutions available to help manage these messages? Thank you for your assistance!

541
rodrigo_silvano
khaled ashraf
khaled ashraf
asked in General Q&A
how to send Whatsapp Message using API

Hello,Currently i’m using an automation tool called N8N i was using with twilio to send whatsapp messages to our customers, but after checking out manychat and we found it more promising for social channels, we started to migrate into here, so currently when we get a new customer i start create a new subscriber, but i want to be able to send him a message on whatsapp via API, as i want to send him his credentials and some messages on whatsappis there a direct api using message templates? also does it have a variable injection for the template?

1011
Gustavo Boregio
C
coconutbaby
asked in General Q&A
Subscriber ID / Custom field

Hi,my goal is to:Update a status on airtable  Send a whatsapp message to the particular contact (via tag automation)My current idea is to search with phone number in custom field to get the subscriber ID first.However I can’t seem to set user field with the phone number (although contact is already subscribed), it always shows {Invalid Variable}.Any solutions or better idea to get the subscriber ID? 

501
Gustavo Boregio
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Talk to Sales, Upgrade to Premium

Hello, I need to upgrade to the Premium plan as I require an account that includes 40 live chat agents. I've reached out to support and through the ManyChat pricing page to contact the sales team, but I haven't received a response. Is there anyone in this community from the sales department who can assist me?

953
TAU Research Team
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