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General Q&A

Any questions you have about using Manychat.

3,699 Topics
7,746 Replies

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3700 Topics

external template from manychat to add in my account

Hi! just tried a couple of times templates that I bought in a course for manychat. Unfortunately I cannot add it in my manychat account, although I have a PRO account. Is there someone that can help me out?

291

4 months ago

Anna_Digital _specialistUp-and-Comer

asked in General Q&A

Instagram bot. Trigger Coment Post

Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation?

643

4 months ago

paperandwaxUp-and-Comer

asked in General Q&A

Facebook rejected my ad

Facebook rejected my ad, stating: It looks like your ad contains deceptive or misleading business practices.This goes against our Advertising Standards on Unacceptable Business Practices.Did anyone else have this problem?

341

4 months ago

AlexPopaUp-and-Comer

asked in General Q&A

IG ADs - This account can't receive your message because they don't allow new message requests from everyone.

I am currently running ads on Instagram, and users are unable to receive my messages. I've tried various methods, but I always get this message.The message i get “This account can't receive your message because they don't allow new message requests from everyone.”

46578

4 months ago

TishasVeggieEatsUp-and-Comer

asked in General Q&A

“Follows your Account” Condition

I have an Instagram comment reply set up and I have the condition “Follows your Account” set up so that if they already follow me, they get the link automatically sent to them. And if they don’t, it sends a quick reply for them to respond to & open up the chat and then sends the link. However, it’s sending that quick reply even if a user is following me. Not sure what is incorrect in my flow. Hope that made sense!

New Posts not Populating After Verification

Hi All! Looking for some help please!About 1 week ago I noticed my automations were not working at all. I tried everything I could do but nothing worked. Reached out to support and over a few days, they somewhat helped me. We removed my instagram from manychat and re-added and my old automations started working again, except the auto reply portion. They will send DM’s but they won’t auto reply. I was kind of OK with that but then I noticed issues with new automations. When I create a new automation, my newer posts will NOT populate. I can only use reels or posts from before Jan. 28. 2 days ago support stopped answering me so I’m reaching out here for any insight. I did realize that somewhere around the 28th I got verified on Instagram. Not sure if that is where the problem lies. I’ve gone through as much help stuff on here as I can and nothing seams to work. I’ve refreshed permissions at least 10 times. lol. Thanks for any help I get.

110

4 months ago

fcsoares86Channel Explorer

asked in General Q&A

Preço de usuário adicional

Pessoal, gostaria de saber qual é o valor cobrado para novos membros além dos 3 inclusos do plano pró?

Not automating comments in facebook but is in instagram

getting so frustrated with this. My posts cross post. and I am trying to use auto comments to send links but it only does this on instagram why?? Both accounts are link and refreshed. also why is there no customer service for this app?! spent so long trying to find an answer. thanks in advance

4 months ago

Rociiio

asked in General Q&A

Instagram DM Video URL

Hello! I have seen that you can upload a video in ManyChat to be sent in Instagram DMs and Manychat stores it in an URL that gets send to the user. However, I want to know if it’s possible for me to send my own URL to an .mp4 file hosted online without needing to upload it to ManyChat?If so, would this happen through the Dynamic Content card or some other way? Thank you,Rocio.

following button doesn't work

Hello everyoneI have an issue with the automated follow request before sending a freebie.When prospects click the “Follow” button, it doesn’t work and keeps asking for the same task again.How can I activate this button? Thanks

110

4 months ago

tam9Up-and-Comer

asked in General Q&A

how to activate AI only when the user does not click a button reply?

I want my AI Step to kick in ONLY if someone ignores the buttons and types an answer in a specific flow - how do I do that?? The instructions I read said to use the User Input field but I can’t get that to work for this - I think they are outdated. I don’t need to save their answer but I want the AI to activate and help them get to the right place. Can anyone share a visual of how this works or a video?? (this is for Facebook only)

616

4 months ago

Raquel CManychat Community Manager

posted in General Q&A

POLL: How are you using WhatsApp with Manychat?

Hi all!In our last Chatter Matters, our speaker @Helen Nurse spoke about the ways she improved her WhatsApp game with Manychat. There are so many incredibly creative ideas to achieve exactly what you’re looking for, and we would love to hear more about them! 🗳️ Vote in the poll and share your ideas in the comments below 👇

claudrizUp-and-Comer

hi, i have the free plan. i am deleting some contacts so i can either use many chat for free or maybe open to paying $15 a mo.. right now its only giving me choice of $25 even though i deleted some contacts and have under 1000 now.. what do i have to do ?

How to prevent users from uploading attachments

100

4 months ago

eferreira07Up-and-Comer

asked in General Q&A

Manychat and WhatsApp Testing Use Case

Hi community, I'm new to ManyChat and I'm learning by making a simple greeting flow for my WhatsApp integration. When I test the integration, I can't get the auto-reply set up. I saw that my 'Business Verification' wasn't approved. However, I don't have a real business yet; I'm just experimenting to see if I can recommend ManyChat to my customers. How can I test this if I don't have a business verification? Is it necessary to take a test?Thank you in advance.Edson

322

4 months ago

bentodman93Up-and-Comer

asked in General Q&A

Set a note in a chat via a flow or via api.

How do i set a note in a chat via a flow or via api?Usecase. I’ve got live agents dealing with tickets for support.You can’t search for a ticket id/number in the search that is a custom field but notes do show up.I need to be able to dynamically set those notes to make the tickets searchable.

362

4 months ago

eferreira07Up-and-Comer

asked in General Q&A

ManyChat shows a sign of on live chat, but the chat conversation doesn't show

I start a chat on WhatsApp, and ManyChat shows a notification and sounds for a new chat, but the conversation doesn't appear.

Instagram Comment to DM Automation not working

Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends when i preview and send the test code but doesn’t work when its live Ive tried everything but for some reason nothing works Heres the very basic automationhttps://app.manychat.com/flowPlayerPage?share_hash=478250_fc9dd78b9a9b750c0ba062e22c92d5dd011b6ab3

Set up meta API with existing data?

I'm connecting to the meta api. There's a step that's not covered in the help doc.I just selected my instagram account.Now it's asking if I want to set up with existing data:The first one is no good - that was a temp pixel we made when we were incorrectly banned during a promotional window (we teach personal finance, so we get flag false positives sometimes)The second one is some testing thing.The third is the pixel we use and have used for years.The fourth seems to be the event data we use currently. So, should I pick one of these? Or should I create a new set of data for conversations?

230

4 months ago

miguelnfUp-and-Comer

asked in General Q&A

Client Log when Service/Subscription is Inactive or Experiencing Issues

Today, we encountered an issue with processing our subscription payment due to insufficient funds on our credit card.→ After adding funds and successfully retrying the payment, we lost previous conversations, and the logs did not register any client name attempts from trying to contact us.Additionally, conversations in the live chat tab were not recorded after the service was reactivated. Upon checking the Logs tab, there was no record of the client's/subscriber's name or WhatsApp number who attempted to reach out, nor did their messages appear in the live chat tab after the service was restored. → This creates a problem since we have no way of knowing who tried to contact us during this period. Your WhatsApp incoming message wasn’t received. In this case, are we left in the dark, just waiting for clients to reach out again? Has anyone experienced this issue before or knows how to retrieve these contacts from the log?

4 months ago

miguelnfUp-and-Comer

asked in General Q&A

Log de Clientes quando Serviço/Assinatura esta inativa ou com algum problema

Hoje ocorreu um problema no processamento do nosso pagamento da assinatura no cartão de crédito que estava com pouco saldo disponível. → Após a liberação do saldo e nova tentativa com sucesso, se perderam as conversas e não registrou nem nos logs quem tentou entrar em contato conosco ou muito menos as conversas na aba de chat ao vivo após a reativação do serviço.. Ao verificar na aba de Logs, nem mesmo o nome do cliente/inscrito ou whatsapp de que tentou entrar em contato foi registrado, nem tão pouco entrou na aba do chat ao vivo após a reativação do serviço, o que impacta por não sabermos quem tentou entrar em contato nesse período.. Your WhatsApp incoming message wasn’t received. Nesse caso, ficamos as “cegas” esperando os clientes chamarem novamente? Alguém já passou por isso, ou sabe como achar esses contatos no log?

4 months ago

ben aiUp-and-Comer

posted in General Q&A

chatgpt prompt if it doesn't know the answer

Got chatgpt linked up, I want to have a prompt where it just doesn’t reply to the user if it doesn’t know the answer to the question. I have played around with prompts without success.is it possible or do I need to come up with a prompt reply if it doesn’t know the answer to the question.if It is not possible to just not reply to the user is there an easy way if it doesn’t know the answer to the question I can move it to a new part of the flow

839

4 months ago

HDSMELE

posted in General Q&A

Can't link to instagram due to multiple accounts?

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

Payment Failed Despite Sufficient Funds and Updated Card Details

Hi, my card has no issues and has sufficient funds, but I keep getting the error shown in the image when trying to make a payment. I have also updated my card details, but it still doesn't work. Could you provide guidance or assistance?

821

4 months ago

Fbaguio11Up-and-Comer

asked in General Q&A

Can't send messages from MC but IG is all good.

Greetings!Anyone here experience this problem? Our IG is all good, we just sent messages from the IG app.

171

4 months ago

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