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General Q&A

Any questions you have about using Manychat.

  • 4,119 Topics
  • 8,873 Replies
4119 Topics
digital_genxer
digital_genxerUp-and-Comer
asked in General Q&A
Need help in setting up my account

Can someone assist in setting up my account?

303
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
Cannot connect account

I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help

152
rodrigo_silvano
Diego Alves
Diego Alves
posted in General Q&A
App não notifica as conversas

Tenho um fluxo no qual direciono o atendimento para setores específicos, mas preciso que eles sejam notificados a cada nova mensagem dentro do chat. Mas mesmo autorizando e liberando notificações dentro do aplicativo, não recebemos essas notificações a cada nova conversa ou a cada nova mensagem. Você poderia me ajudar com isso?

90
Diego Alves
leofanti
leofantiUp-and-Comer
asked in General Q&A
Store information based on chat informaiton and present to utter users

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

193
Gustavo Boregio
Dóra Halász
Dóra HalászChat Surfer
asked in General Q&A
Message after 24 hour

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

876
Gustavo Boregio
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
Can I put a hard stop on contact limits?

I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?

391
rodrigo_silvano
curiousbreath
curiousbreath
posted in General Q&A
My automation isnt working.. I've tested it and it works with the insta preview, but not when I test a comment in real time.

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

425
rodrigo_silvano
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
Automated messages after 24 hours on Messenger? Is this possible now?

Just saw this in Manychat and it got me hyped haha

163
Gustavo Boregio
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How many users can I open in addition to the first user?

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

301
rodrigo_silvano
JJS
JJS
asked in General Q&A
JOTFORM links not working within button URLs

JOTFORM links (pre application form) are not working within button URLs  for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense 

141
rodrigo_silvano
mazani25
mazani25Up-and-Comer
asked in General Q&A
cannot turn on the trigger

it says “You cannot use Variables (like First Name, Gender, Bot fields, etc) in JSON GT Opt-In due to platform limitations” how to solve this issue..tq.

1603
Arcy
DaisyCottageDesigns
DaisyCottageDesigns
asked in General Q&A
Public Replies No Longer Working

I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix? 

901
kas
Karan786
Karan786Up-and-Comer
posted in General Q&A
Manychat is unable to send text on whats App.

When as a client i’m sending hello, i’m not getting reply.

225
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Syncing WooCommerce/WordPress with ManyChat for Automated Updates

Hello everyoneQuick Question, Is there a way to directly link WooCommerce/WordPress with ManyChat, so that any changes I make inside WooCommerce or WordPress are automatically reflected in ManyChat? The idea is to have one central place where changes update across my entire ecosystem.RegardsSamar Abbas

241
Gustavo Boregio
jplific
jplificUp-and-Comer
asked in General Q&A
Manychat API /fb/sending/SendContent Multiple Buttons

I've been trying to send a message with 2 buttons and their actions, but it only sends the message with a single button, and in the Block Dynamic (Documentation) it shows that it can be replicated, but I've been getting this error only when I duplicate, if I leave only one button it will work. See the images.Error:Documentation:My exemple bellow:{  "subscriber_id": 18******...,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {          "type": "text",          "text": "simple text with button",          "buttons": [            {              "type": "flow",              "caption": "Test 1",              "target": "content202504****...",              "actions": [                {                  "action": "set_field_value",                  "field_name": "testAPI",                  "value": "some value"                }              ]            },            {              "type": "flow",              "caption": "Test 2",             

681
Gustavo Boregio
ak1995
ak1995
asked in General Q&A
Whatsapp Message

Hi, We are not receiving WhatsApp messages through WhatsApp Automation. Need help what to do & recover message which I was not able to receive.

121
Gustavo Boregio
Z
Zahid
asked in General Q&A
How do I make more sales using ManyChat?

I want to generate as many leads as possible to make more sales using Manychat.

352
Nusrat
Alexandre Kenzo
Alexandre Kenzo
asked in General Q&A
Bot answers Instagram comments, but not messages. How to fix this?

Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i

301
Fabio Gaulke
Ebussey27
Ebussey27Up-and-Comer
asked in General Q&A
What's the point of paying for these contacts if I can't message them?

Will someone help me understand the point of paying for all of my contacts if I can’t contact them? Since they got rid of paid messages, I can’t message my 26k people in FB Messenger.

372
Ebussey27
Fla Barbieri
Fla Barbieri
asked in General Q&A
People are saying that the link they receive isn’t clickable

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

191
Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to stop automated reply

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

541
Gustavo Boregio
rinchen
rinchenUp-and-Comer
posted in General Q&A
Lags in automations

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

181
rogerioaraujo
BleedingHeart
BleedingHeartUp-and-Comer
posted in General Q&A
Problem with ChatGPT Response

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

543
Gustavo Boregio
Primal
PrimalUp-and-Comer
asked in General Q&A
Help with Automation Flow - Messages Doubling

We're having a little issue where our automation flow sends duplicate messages whenever a user’s message includes the word "healer." We want the automation to trigger just once per interaction even if the keyword shows up multiple times in their message.Can you help us adjust the settings so it only sends once? Or is this how it’s supposed to work? Sorry, I’m a bit of a newbie here.

333
Fabio Gaulke
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
🚨 Question about Monitoring User Inactivity During the Entire Flow 🚨

Hi everyone! I’d love your help with something 🙏In my current flow, I’m collecting user input through buttons and data collection (like asking for a name). My question is:👉 Is it possible to automatically monitor user inactivity across the entire flow (not just in specific modules), and send a follow-up message if the user doesn’t respond — either by not selecting a button or not filling out a data field?I’m looking for a way to set this up globally across the flow rather than manually adding delays and conditions after every question.Is there a best practice or workaround to achieve this?Thanks in advance! 🙌

111
Fabio Gaulke
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