General Q&A

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

Does anyone know how to set up an automation on Instagram for a draft/scheduled post, rather than one that’s already live, so it goes live as soon as the post does?

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow. 

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

So I have clicked on the “send message within 24 hours” to trigger the drop-down menu. It does not have the “send as comment” reply option. So what do I do now? Thanks in advance! 

In an automation, is there a way to send the “flow_ns” value through an External Request?I understand that I can get that value from the URL in a browser, but I would like to have that value sent to my backend for logging purposes.I tried to see if the field was available when clicking the “Add Full Contact Data” in the Request form, but nothing came up.Thanks!

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

Hi everyone,I was wondering if anyone else is experiencing problems with the quick reply feature. I have an automated flow that was working just fine. However, since last night it has stopped showing the quick reply buttons, and therefore the flow stops at the first step of the process.Thanks in advance!Matias 

Hi,I’m building my first automation with Manychat and can’t get my automation for Instagram DM to work.When sending a DM to the account (using my iPhone app) I do get the first message and see the 2 buttons (highligted in yellow below). But when I click either of the buttons nothing happens. Grateful for any support! (And yes, I’ve tried “Refresh Instagram Permissions” ) 

ManyChat’s pricing model is increasingly problematic because it does not follow Price Parity Costing, a widely accepted practice among global companies. Charging a flat rate of $15 per month across all countries fails to account for differences in local income levels and purchasing power. While $15 may be a minor expense for customers in countries like the United States, the same amount can represent a substantial sum in lower-income regions such as Ghana, where it could support an entire family of five for a month.This approach limits accessibility for users in lower-income areas and risks alienating potential customers, creating a perception of unfair pricing. Successful global companies typically adopt tiered or regionally adjusted pricing to ensure their products remain affordable and competitive worldwide. By ignoring income disparities, ManyChat effectively prices out a significant segment of its potential user base, which could hinder adoption and growth in emerging ma

right now i just created an automation with using add quick reply , but when somebody send something on instagram , they cant see this button . i think quick reply doesn't working , is that the same for you ?

Hi, I’ve been working on a proyect to help small brands automate their responses in Instagram.Can’t verify my app yet with meta so I thought using Manychat API was a smart workaround.I need clarification with contact usage.If a Business I automate, receives 500 DMs per month, am I ok with Pro suscription? I mean, what happens in ten months? Is it still 500 per month or is it 5000 contacts? $15 vs $45 Is the client doomed to “carry” forever a contact that was a one time purchase or they reset each month?This is key in my business model and it would be a nice Yes or a hard No depending on the answer.Thank you very much,Santa  

Hello, I recently changed my Instagram password and now I can't set new automation on manychat…It's kind of a loop that I can't get out

Quick Reply’s are not showing up when users comment under posts & live’s. Instragram permissions have been refreshed, automations have been re-built but problem persists...Experiencing this problem for 1.5 days now. Anyone a fix? 

Heads up, I’ve noticed quick reply buttons are not showing up for A LOT of users. Manychat’s status report page does not reflect this, anyone know what’s going on?

Hello everyone, I need some urgent help with an Instagram–Facebook–Manychat connection issue.My Instagram account is currently linked to a Facebook page that was automatically created by Facebook when I switched my Instagram account to a business account. This page was not manually created, it does not belong to any real Facebook profile, and I do not have any way to access it.Because of this, I am completely stuck:Manychat keeps asking me to grant permission to that Facebook page in order to proceed.On the website version of Manychat, I cannot access Settings to disconnect/remove the page.On mobile, I can log in, but on the website I am blocked by the error message.Since the page was auto-created by Facebook, there is no “admin” I can request access from — the page doesn’t actually belong to anyone.Here is the message I see:“The Instagram account is already Connected. Please switch your Instagram account to continue, or reques

Estou tentando enviar uma modelo já cadastrado e aprovado pela meta via api  ‘/fb/sending/sendContent’  o Response body é “success” porém, a mensagem não é entregue ao cliente, alguma dica?Vou deixar o meu Json usado para enviar o template: {  "subscriber_id": id_subs,  "data": {    "version": "v2",    "content": {      "type": "whatsapp_template",      "template_name": "name_template",      "language": {        "policy": "deterministic",        "code": "pt_BR"      },      "components": [        {          "type": "body",          "parameters": []        }      ]    }  }} 

Hola comunidad de ManyChat 👋Quería compartirles lo increíble que fue estar en el IG Summit en Los Ángeles, CA, invitados por ManyChat con Dominari AI. ¡Gracias especiales a ​@Raquel C  y ​@Marina  por la invitación y la experiencia tan enriquecedora!Más allá de las conferencias, el networking, la energía del evento y, obviamente, la party 🕺, me llevo aprendizajes inspiradores como los que compartió Mike Yan (Founder & CEO de ManyChat) y que creo que todos aquí valoramos:🐠 La atención promedio en digital es de apenas 8.2 segundos (menos que un goldfish). Esto significa que la competencia por la atención es feroz: más que nunca necesitamos generar contenido de valor, constante y rápido… no hay tiempo de espera.📉 Más del 70

Hello,I created a booking automation with n8n + manychat. Let me explain the problem with a case:If I send this answer from the instagram, it doesnt workfurkan33+XXXXXX@XXXXXXHowever, if I use the below structure it works furkan33 \n+XXX \nXXX@XXX \nXXX Encode to JSON is already set for my variables, I just wonder why Manychat cant escape the new line in the first case.  

Hi, I have created 5 checklist that i have posted with different post, now people are commenting on all the reels at one time, so how can i let the clients know that they need to comments once and they will receive all the guides later, usally if they comment many time, the bots messes up.

مرحبا بكم احتاج لازالة صفحتي ثم ازالة الحساب لماذا الاشتراك للموقع سهل وحذف الصفحه او الحساب لا يستجيب  Translation to English: Hello, I need to remove my page and then remove the account. Why is subscribing to the site easy and deleting the page or account does not respond? 

Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?They get:Great, you're all set. Here's a link to join at [date/time]! 👇andPsst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 🎁And I did not set them and neither cannot find them!Thanks

Hi! Every other post works except for one. I don't know what to do but have tried many times to solve the problem. I set it up in many different ways but still nothing.