General Q&A

Hi, my Telegram bot @JobSlimBot_bot is connected to Manychat. Messages from Telegram arrive in Live Chat and I can reply from Manychat, but my Telegram Welcome Message never triggers.What I already did:– Created a Welcome Message flow and published it (no yellow dot).– Selected this flow as Telegram Welcome Message in Settings.– Enabled the Telegram channel and refreshed permissions.– Renewed the bot token and reconnected the bot.– Tested with /start and the Start button on different phones and with completely new Telegram accounts that never talked to the bot before.Result:– No automation starts, no Welcome Message is sent.– Only Live Chat works.Could someone from Manychat please check my Telegram integration and triggers on your side and tell me what is wrong with my account?`

Do you have to have a business Facebook page to connect it to Instagram and Facebook? Anyone know a work around since I don’t have a Facebook business page? My Facebook is in the professional setting. 

The Apps and websites page in the Instagram app in the Website permissions section has not been opening for me for a while.What should I do?I have tried all possible ways, including using a different IP, updating the app, etc.This page opens in my other accounts, but it only doesn't open in one account.That's why Direct Reply in Direct Automation with the help of many chats doesn't work for me.

Is that possible?

how many tasks can you save in 1 AI step? i thought it was unlimited but now I can only add up to 5 tasks per AI step. anyone else having tme same observation? does anyone know what the limit is? 

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers? www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1 Thanks!

Hi!I’m getting this error when trying to access or edit our “Oi” automation for new followers on Instagram inside ManyChat.This flow is responsible for sending the initial greeting message and guiding users through our welcome path, so it's important for our team to update it.I already checked all user permissions on Meta Business Suite and followed the steps from the official help article, but nothing changed.Our admin has full access to the Instagram account and can normally edit links, settings, and other assets on Meta, but still can’t access this specific automation inside ManyChat.Could you help me understand what may be causing this issue and how to fix it?Thank you! 

Hello, I there is problem in “Auto-DM Links From Comments”.It is not working.This automation had failed earlier as well.Are you all facing issue regarding the same? Regards,Anurag Choubey

Hi everyone 👋My name is Jan, I’m the founder of Nocasu Travel & More — a global travel platform that connects travelers directly with local tour operators, guides, and experience providers worldwide.After traveling for many years across Southeast Asia, Africa, and parts of South America, I started building Nocasu to make travel more transparent, direct, and personal — without big middlemen and with better experiences for travelers.I recently started exploring ManyChat to: automate customer conversations create simple DM flows for events, destinations and travel offers connect Facebook & Instagram messaging with my website and Linktree experiment with keyword automation (e.g. “Festival”, “Dubai”, “Japan” etc.) I strongly believe communities like this are essential if you want to build, learn and grow together instead of

Example attached.I want people to pick an option from the list so the automation doesnt die.I can do this successfully by looping them back to the question using data collection or conditions with tags when they give an invalid response using the “next step” feature. However the “next step” runs in the background even after i get a valid response and will still loop them back to the question.How can i disable the next step if i get my response? 

I recently saw a video of someone who mentioned Manychat was available for TikTok in the USA (they are based in the USA). When I try to connect, I get either a “something went wrong” message (on the iOS app) or the “not available in your country” message on the desktop. Is it only available to a select few? :) How can I be on that list? 

Hey there,I try to set up a basic automation, starting with a comment to a post. Basically, I want to replicate the sequence below01:07:18Though when I set the second node in the sequence, Send Message, I’m not able to select Send within 24 hour option as I get the error Mark this message as a "Private Reply" if you want to send it as a reply to a post, reel comment, a follow action or share to story reply.Thus, if I set it to Send as Private Reply, the socket Next Step becomes unavailable. As understand, a user in IG has to reply first to your initial message if one wants to send him follow-ups, additional info, etc.Generally, I need to CTA first and only then I’ll be able to send a message with Send within 24-hour window and additional socket Next Step?I

Hello Manychat Team, We are building a chatbot for example : restaurantHere is our exact situation:Bot Requirements we want customers to browse our menu through the chatbot.Example:Main Category:✔ Dosa✔ Pizza✔ Sandwich✔ JuiceWhen the user clicks Dosa, we want to show sub-menu items like: Masala Dosa Cheese Dosa Mysore Dosa Paneer Dosa Onion Dosa And each item should be a clickable button.When the customer clicks Masala Dosa, the bot should automatically send: Name Phone number City Food Name …to our CRM (Corefactors) via webhook ( after asking this from a user )The Problem We Are Facing

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

I am having such a hard time connecting my ManyChat to my Instagram. I’m doing it all on my phone, since my laptop is having issues, and maybe that’s the problem? But every time I try to connect to Instagram, it says it’s already linked. I’ll hit “continue with Instagram” then to “ManyChats wants to use manychat.com to sign in. Allow?” so then I hit “continue” then it pulls up another connect to _____ account. Allow” and then it pulls up with “we noticed this Instagram account is already connected to manychat” and I can’t figure out how to get it to work. Anybody know what to do? This is a problem I’ve been dealing with for WEEKS and I haven’t found anything that will help me- not google, not the ManyChat help page. 

Hi, so I have all set up properly, my IG connected and all the automation done to say HI to my new followers.But its not triggering anything.Any ideas?  

Hi ManyChat Support,Our TikTok account @kmd_education is currently connected to an unknown ManyChat workspace.We have revoked all app permissions inside TikTok, removed login devices, and attempted all available connection options in ManyChat, but the platform still says the TikTok account is already connected elsewhere.We cannot identify the workspace or user who originally connected it.Could you please manually force-disconnect our TikTok account @kmd_education from any ManyChat workspace so we can connect it to our current

Hi! Where did the setting go that let me choose how my name and photo appear when I reply to customers through the Manychat inbox?

First of all, sorry — I’m really new to all of this and I’m still trying to understand how to use automations properly.Here’s the automation I want to build, but I haven’t been able to make it work. I’ve tried several ways to connect with ChatGPT, but even when I follow the tutorials step by step, I always get the same problem: the field appears empty and I get a CUF response. I’m desperate at this point.This is the flow I want to create: Someone comments on a specific post. If someone comments, I want to check if they follow me. If they don’t follow me, I want to send them a DM asking them to follow me. If they already follow me, then I want to send a different message with a question and wait for their reply. When they reply, I want ChatGPT to process their answer and: send their response to a Google Sheet with the date, username, and answer, and (now disconnected)

Im having a problem sending a video inside a message, everytime i add one video (less then 24mb and .mp4) it works on preview but dont delivery in the real chat, can someone help me? im from Portugal.

Hi,We have WhatsApp Automations and had always used smart delays in them. Now we are not able to update the Automations because we get this error message: Set Delay duration of less than 24 hours for delivering the next messages. Do you have similar experiences? And how can it be fixed?

On Meta Business The status is “connected” but on manychat is “pending” for the Whatsapp.What could be?

I'm testing automations for automatic responses on Instagram. It happens to me that the first test with the same user (the one who asks) to do the test works correctly, but if I want to test the automation with the same test user the automation does not work, if it does if I ask with another new user, but the second question doesn't work.Does the automation work only once per user or do I need to configure something else?Note: at the moment I am using the free version, and then if the product works for me, I will move on to the paid version.thank you

Getting this error?“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account.” Big Meta Bug Issue. Solution available