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General Q&A

Any questions you have about using Manychat.

  • 4,195 Topics
  • 9,065 Replies
4195 Topics
TCJW87
TCJW87
asked in General Q&A
Can you automate a message to tagged users on a post?

We’re setting up a competition and hope Manychat can help with it - the mechanism is to tag in comments friends / family who might be interested in a business startup related competition. Ideally then, the person tagged on the post would receive a message to get more info.I can’t see this as an automation, and I’m assuming it’s because that particular person hasn’t actually interacted with the post/reel/whatever (so why would they want a DM from us?).If I’m right in that assumption, I guess we’ll have to go with a more catch-all “comment this word to get more info” automation and the person will have to pass on that info to their friend etc who they think might want to know about it, or they can tag their friend who can comment the word if they want to enter.After typing all this out I think I figured it out, but I’m going to post anyway to see what you all say 🤣

141
Gustavo Boregio
Heric
HericChannel Explorer
asked in General Q&A
BotTools Toolbox App

Hey guys,I saw the "BotTools Toolbox" in the Manychat app store, which offers some extra tools for chatting.The one I was most interested in was "Split Field", I tested it and it worked.My question is: does anyone use this tool? Is it reliable? Does it work well or are there problems with external calls?If anyone can tell me about this app, it would be a great help.Thanks.

242
Heric
orit koskas
orit koskas
asked in General Q&A
Automation is sent without the button

Hi everyone, I could really use your help.I’m running into a frustrating issue with my automation in ManyChat. Sometimes the button I’ve added to a message shows up and works perfectly — and other times, only the message is sent without the button. When that happens, the flow gets stuck and users can’t continue.I haven’t changed anything in the setup between times when it works and times when it doesn’t, so I have no idea what’s causing this inconsistency.This is really hurting my CTR, and I’ve been getting messages from users saying they didn’t receive the guide I promised them.Has anyone else experienced this? Any idea what might be going wrong or how I can fix it?This happening in Instagram Thanks so much in advance 🙏

611
rogerioaraujo
Ndlazilwana Mordarchai Ssebwat
Ndlazilwana Mordarchai Ssebwat
posted in General Q&A
Awareness in Africa

I have realised people in Africa use social media and few are aware of this amazing tool .I come offering a hand to see if we can work together to boost this because it's the best tool to save many and to help people earn while they are doing many other jobs or activities.i'm open to anything that comes on table. 

70
Ndlazilwana Mordarchai Ssebwat
mohamedelsaeed
mohamedelsaeedUp-and-Comer
asked in General Q&A
Inquiry About Building a Multi-Client Messaging SaaS Platform with ManyChat

I am developing a SaaS platform aimed at enabling businesses to automate direct messaging across multiple channels, specifically Facebook Messenger, Instagram, and WhatsApp. The core functionality involves allowing our clients to connect their respective social media pages, after which our platform would handle automated messaging workflows on their behalf.Given ManyChat's robust capabilities in multi-channel messaging automation, I am interested in understanding how we might leverage your platform to support this multi-tenant architecture. Specifically, I would like to know: Multi-Client Support: Does ManyChat support a setup where a single account can manage multiple client integrations, each with their own messaging channels? API Access: Are there APIs available that would allow our platform to programmatically manage client connections, message sending, and automation workflows? White-Labeling: Is there an option to white-label ManyChat's services so that our clients interact s

473
Gustavo Boregio
minhye
minhyeUp-and-Comer
asked in General Q&A
Duplicate Payment on April 18 - Request for Refund

Subject: Duplicate Payment on April 18 - Request for RefundHello ManyChat Support Team,I hope you're doing well.I'm writing to ask about two charges that occurred on April 18, 2024.Here are the two payment records I found: April 18: $19.24 April 18: $18.72 It seems that I was charged twice for the same 2,500 contacts plan upgrade.I didn't intend to purchase the same upgrade twice, and I believe this may have happened by mistake due to switching plans or refreshing the upgrade manually.Could you please review my account and process a refund for the duplicate charge?Thank you so much for your help and support!Best regards,

497
rodrigo_silvano
Request Sent
Request Sent
posted in General Q&A
Unable to connect my Instagram account to Manychat

Issue:I am unable to connect my Instagram account to ManyChat no matter what I try, and I keep getting the message "Request Sent". All the settings are correct. I was previously connected through the ManyChat app, but after Log Out, I can no longer reconnect.I followed the instructions in Facebook Business Suite, and everything is set up properly. However, every time I try to connect, the "Request Sent" error appears and the connection still doesn't work.Please guide me on what I need to do to resolve this issue

622
rodrigo_silvano
Gen Gen
Gen Gen
asked in General Q&A
OPP - Other People's Posts

Hello Everyone:I’d like to automate comments on OTHER people’s posts. Meaning show support when Instagram users use certain hashtags. Is it possible to automate a hashtag search that will comment on my behalf on other peoples’ content?

221
rodrigo_silvano
Liam Khant
Liam Khant
asked in General Q&A
How to Disconnect a Page and Transfer Account Ownership?

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

421
rodrigo_silvano
Euboca
Euboca
posted in General Q&A
instagram

Estou tendo problema pra entrar na minha conta do Instagram com o manychat, está pedindo acesso a uma conta antiga minha que eu não tenho mais acesso, gostaria de saber oque fazer nesse caso pois não estou conseguindo rodar nada por conta desse problema 

251
Fabio Gaulke
Khrystyna
KhrystynaUp-and-Comer
asked in General Q&A
Telegram Menu

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

1044
T
bertandernie_bestfriends
bertandernie_bestfriends
asked in General Q&A
Cannot add tag to Contact - Error message they are not active

2 problems my automation is not adding the tag to contacts (I suspect because of the 2nd issue) I cannot manually add tags to the contacts - they are not active:  

708
GraceS
Maksim
Maksim
asked in General Q&A
Contact_id and PSID

We’re scaling our Click-to-Messenger campaigns on Facebook and need to build a unified performance report that joins two data sets:Facebook Ads spend - keyed by ad_id, adset_id, campaign_id (we’re going to collect those via the Page webhook (with messaging_referrals): for each referral we can get sender.id = PSID and referral.ad_id, etc.).Contacts inside ManyChat - phone number and custom fields, accessible only via contact_id using the public API.Problem:ManyChat’s API doesn’t accept a PSID (sender.id) as subscriber_id; both getInfo and setCustomFieldByName require the internal contact_id. The API also never returns the PSID when querying a contact. Manual Bulk Export PSIDs works, but we need a fully automated (or at least daily) way to join spend ↔ leads reliably.Questions to the community:Is there any documented or undocumented method to retrieve the PSID for a contact via API, or to resolve a contact_id from a known PSID? Have you implemented a workflow (e.g., via Zapier, Make, or

480
Maksim
Liana
Liana
asked in General Q&A
When sending a message with a code word on Instagram, the script does not run

Good day! I filled out the script correctly. It is saved. But when sending me a code word in Instagram messages, nothing starts. I double-checked everything, but alas

80
Liana
James Love
James Love
posted in General Q&A
Flow Not Triggering

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

242
Raquel C
Manychat Team Member
Janek
Janek
posted in General Q&A
pro subsr

I am unable to sing my mobile app profile with my website profile to enable me go for pro subscription. Please help 

152
Raquel C
Manychat Team Member
Vanja
Vanja
asked in General Q&A
Can’t Receive Messages & New Followers Get Warning – Ongoing Issue

Hi everyone,I’ve been dealing with a strange issue for the past few months – people are unable to message my page at all (no message button), and when someone tries to follow me, they get a warning notification like “Be careful who you follow.”I’ve checked everything I could on Facebook and Instagram settings, but nothing helps. Has anyone else experienced this? Any idea what might be causing it and how to fix it?Thanks in advance!

160
Vanja
Noppr
Noppr
asked in General Q&A
twillio issue responding

Over the past couple weeks responding to messages that come through twilio has stopped and thrown an error however the messages are coming through but I cannot respond. I have disconnected and reconnected and still have the same issues 

90
Noppr
Anthony.75001
Anthony.75001Up-and-Comer
asked in General Q&A
External request - Bad control character in string literal

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content? 

624
Anthony.75001
fathermovement
fathermovementUp-and-Comer
asked in General Q&A
Unable to receive SMS test broadcast message on my phone.

Hello, I am unable to receive SMS test broadcast message on my phone. I tried to send myself an sms message and nothing came through. Any ideas on what I can do? Thanks,  Chris

50
fathermovement
SOdigital
SOdigital
posted in General Q&A
My comment automation link stopped working.

It doesnt even send the message now. please help

231
rodrigo_silvano
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
Error in text formatting for automations on instagram.

How can I solve this problem in text formatting? (view photo inside) 

161
rodrigo_silvano
Impact.J
Impact.J
asked in General Q&A
Finding live IG chats

hi guys ! I will be working with 2 setters for my IG account and need to use Manychats. However we are experiencing some complications. When in the Manychats - how do I find a specific chat? We have it integrated with IG and when i search for a chat by IG handle, i don’t find anything. Im looking in all possible folders. How do I go about this?Also, not all chats show up in ManyChats. For example, we had a trigger live for a reel - we got a decent amount of comments and the automation worked on all of them, however not all of them showed up in the Manychat UI..It seems to me that there could be some kind of integration error? I would be grateful for some feedback here! Thanks :) Justin  

80
Impact.J
Dlateano
Dlateano
asked in General Q&A
Basic question but cant seem to find the easy solution.

So i am just looking for an automation process to add to my instagram account that just says “thanks for the comment and follow” or some other response. I don’t want a link to be provided or any thing. I just can’t keep up with all the comments. Thoughts on how to do this?

141
Fabio Gaulke
AngelaD-A
AngelaD-A
asked in General Q&A
How to Connect ClickUp with Manychat for WhatsApp Automation

Hello everyone,I hope you're doing well. I'm currently looking to integrate ClickUp with Manychat and was wondering if anyone here has done this before. Specifically, I need to trigger a WhatsApp message via Manychat based on a specific status in a ClickUp list, along with other field conditions.Any guidance or support you could provide would be greatly appreciated.Thank you in advance!

181
Gustavo Boregio
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