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General Q&A

General Q&A

Any questions you have about using Manychat.

2,646 Topics
5,235 Replies

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Dr.kassiedewittotdUp-and-Comer

asked in General Q&A

Smart delay

Trying to add a smart delay to an automation but cannot figure it out. Need help!

Can't use paid message for Ads API problem

100

3 months ago

Hamza AliUp-and-Comer

asked in General Q&A

Business Follows Contact on Instagram

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct?

I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

171

3 months ago

Rosinka

posted in General Q&A

monthly subscription

Hello! Please tell me how to make a monthly subscription to a product or service in the bot? Through which function to make a request in 30 days for payment and verification of this payment?

151

3 months ago

nevvolUp-and-Comer

asked in General Q&A

Our Instagram Account just got a Ban on Commenting for using Comment + DM Automations

After our company recieved many comments in one day and using dm and comment automation, our account got banned from commenting. Could you please contact your Instagram reps in order to solve the issue with them? If we are commenting to our own audience, then this unstated anywhere rules shouldn’t apply. I beleieve that Manychat is offering this service, then you should sort it out with Instagram.

1961

3 months ago

Sumi

posted in General Q&A

problem upgrade to pro

Upgrade to pro but i have problem "Something went wrong with your card. You need to contact your card issuer for more information" help me pleasere

121

3 months ago

Marcos MUp-and-Comer

asked in General Q&A

My custom fields are not reflecting in my create contact form

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

6611

3 months ago

BiancaUp-and-Comer

posted in General Q&A

Planos e Preços

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

How To Send Collect Email AND Send Lead Magnet

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

1751

3 months ago

Nico999Chat Surfer

asked in General Q&A

Mark conversation as open VS assign conversation.

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

SvenUp-and-Comer

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

dcabralUp-and-Comer

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Issues with collaborative posting

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

Is there any way to set dynamic field types in whatsapp bot?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer. I can fetch the basic details and docuements from user and send the data to our webhook. However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job. Is there any way for me to set those questions dynamically in whatsapp bot?

Error for automation trigger comment on reel

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks!

5539

3 months ago

Rosinka

posted in General Q&A

Monthly Subscription

Hello! please tell me how to sign up for a monthly subscription to a product or service in a bot? Through what function can I submit a request after 30 days for payment and verification of this payment? Manychat has been updated and I don’t see some functions from the list, maybe someone has already used it, I would be grateful for your help

150

3 months ago

alampoleUp-and-Comer

asked in General Q&A

WhatsApp Manychats Integreation went Wrong 🥹

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

suspected automated behavior warning

Could manychat cause this, and if so how can it be avoided?

1112

3 months ago

florisjskUp-and-Comer

asked in General Q&A

Suspect automated behavior on account warning

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

4851

3 months ago

laurenelyceUp-and-Comer

posted in General Q&A

Instagram automation not working

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks!

98012

3 months ago

Juan Pablo GómezUp-and-Comer

asked in General Q&A

Why the automation for the response with a specific word in stories is not working for me?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

262

3 months ago

VinnieUp-and-Comer

asked in General Q&A

Unwanted "Get Quote" Button 🤔

After attaching Manychat to the pages I manage I have been getting a “Get Quote” button the remains persistent to the user. This was not visible to a user prior to connecting Manychat. I have looked it up before and it is called “Lead Forms” in Facebook. In the pages inbox settings I have disabled “Lead Forms” but it is not fixing the problem. The “Get Quote” button remains. I have no main menu’s set up in Manychat so I don’t know why this is appearing 🤔Anyone had the issue and fixed it?

1537

3 months ago

Erikson SilvaUp-and-Comer

asked in General Q&A

Manychat API - Create Flow

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

12112

3 months ago

TangueroUp-and-Comer

posted in General Q&A

Why are so many support options broken in ManyChat?

Is support always broken? Who does the Q&A testing?

551

3 months ago

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