General Q&A

Hi,I noticed that sometimes Manychat API for Facebook straight up doesn’t work for some leads This is an example: This is what I send through APIAnd this lead does exist on the Manychat (same ID)But i still get “Subscriber does not exist” error

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

Hello everyone,I’ve noticed something strange going on with the Instagram “Say hello to new followers” feature, and I’m wondering if this is how it’s supposed to work or if it could be improved.Some new followers receive the message, while others don’t. I don’t understand how this could just happen out of the blue; the flow has been working fine over the past few months. Can anyone help me with this?

Hey everyone! 👋 Working on an automation flow and wanted to get your thoughts.📌 My scenario:User enters the flow at any time of day → Smart Delay holds them until 8:00 PM → First reminder message goes out automatically at 20:00.⚙️ My current setup:Smart Delay → Duration → Continue between: 20:00 - 21:00 / Any DayMy questions:✅ Is this setup correct for this use case?✅ Will everyone who enters the flow during the day receive the message at 20:00?✅ Is there a better way to achieve this?Any help from those with experience would be greatly appreciated! 🙏

I’m running into a common issue with ManyChat automations and wanted to see how others are solving it.When users are asked to describe their request, they often split their message into multiple texts (e.g., “I have a question” → “Who should I reach out to”).The problem is that the flow triggers immediately after the first message, so it processes incomplete context and routes incorrectly.What’s the best way to handle this?Are you using delays or multiple input steps to “buffer” messages? Is there a cleaner way to capture and combine multiple messages into one field?Would love to hear how you’ve structured your flows to handle fragmented user input without hurting UX.

Okay so I am trying to link my instagram and I login and then it asks me to verify through phone number or email. the email will not send (coming up with an error code saying to ‘try again later’ even though later never works) and when I chose to verify through phone number it does not ever text me. I am at my wits end and need some guidance! 

Hello ManyChat Community,I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.Details of the Issue: Account Type: TikTok Business (not Creator or Personal). Geography: USA‐based account (all settings reflect United States region). Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code. Attempts to Troubleshoot (so far): Verified that I’m using the correct T

I just wanted to appreciate the AI support assistant that’s been active on the ‘Get Help’ section of the dashboard. I remember in the early days it was just the MC FB community a few other comunites by kelly, mackenzie, natasha or the direct support team where we used to find answers, or there were articles…video tutorials and all but transitioning from that to this current support assistant is terriffic!!! Moreover it now sends sample images as well!! Kudos and a big thanks to the whole team behind it!! Should’nt say this but I even tried to ask the assistant if it was hosted on an external llm or Manychat’s native (replied that) but whatever it is!! amazing and vvery helpful!PS: I am not sure where to put this so I’m putting in the general Q and A! please dont take away my partner badge!

How can I set up the automation for “Say hi to new followers” in Manychat for this scenario? When a new follower followed me - I want to send them an instant message but WITHOUT any CTA.Right now, this feature requires a CTA to set this LIVE. But I don’t want that. I’ve seen someone has managed to do it but I can’t seem to properly set it up. Can someone help? Thanks!

Hi everyone, I just got Manychat today and connected it to our Instagram business account successfully. I then created a “Welcome Followers” automation and turned it LIVE, but it won’t trigger/send messages. I’ve read multiple How-tos and gone around in circles with the AI chatbot. It seems like none of the suggested options to fix it appear to us. Here is what I have tried so far:Refreshing the connection multiple times. Made sure that “Allow Access To Messages” is turned ON in the Instagram app. I’ve tried selecting Manychat in the Select a Default Routing App through the Facebook Business Page Settings, but it won’t appear in the drop down menu. I’ve tried adding it to Conversation Routing in Business Suite - Manychat is listed under Integrations - Connected Apps, but it does NOT show up under Integrations - Conversation Routing, I also have no option of adding it - The page is blank with no buttons or menus. Made sure that Manychat has permission to “Manage and access messages for

I am using the pre-build variable and it is not working whatsoever. I’ve already tried to replace it with manual {{}} and still not working. No name after “Hey...” 

Since this feature is not working anymore, I lost tons of sales for my business and we estimated a 10k$ loss. Did Meta abandoned this feature or what? This problem has been around since 23 days now.At least offer a temporary workaround. I think I am not the only one concerned about this.At first I thought it would last a few days. 

-----KINDLY HELP ITS FRUSTRATING ------ I’m building a chatbot for a cleaning business, and I’m facing an issue with Instagram testing.Here’s what’s happening:I created a complete flow for the business with a main menu and service buttons. When I preview it in ManyChat, everything looks fine. But when I test it on Instagram, the buttons get mixed up. For example, if a user clicks a button for one service, Instagram shows the buttons for other services as well.To fix this, I tried creating separate flows for each service:1 main menu flow 3 service flows (sofa cleaning, marble polish, deep clean) I connected these flows using Start Automation from the buttons in the main menu.Despite this setup, the Instagram test is still showing mixed buttons.Has anyone faced a similar issue? Could this be an Instagram routing problem, or am I missing something in ManyChat? Any advice would be really appreciated.

Hey guys, my business rely solely on WhatsApp conversation to convert sales, so for this update, what changes will Manychat have and what i need to do to get myself prepared for this update

Hi there,I'm having trouble connecting my Instagram account to ManyChat. When I try to link it, I get a message saying the account is already connected to another ManyChat account but I honestly can't remember which one I may have used before.Could you please help me figure out which ManyChat account my Instagram is linked to, and guide me through how to disconnect it so I can reconnect it to the correct account?Thank you!  

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

Is this information enough to setup manychat account on meta platforms: Setting up ManyChat across your Instagram, Facebook, and Meta Business Suite ensures your automation is synchronized and compliant with Meta’s messaging policies.Here is the step-by-step guide to connecting these platforms.Phase 1: Prerequisites & Account AlignmentBefore opening ManyChat, ensure your assets are properly linked within the Meta ecosystem.Switch to Professional: Open Instagram settings and ensure your account is a Business or Creator account. Personal accounts cannot connect to ManyChat. Link to Facebook Page: In your Instagram Professional Dashboard, go to Settings > Public Business Information > Page and link it to your specific Facebook Business Page. Enable Message Access: On the Instagram app, go to Settings > Messages and Story Replies > Message Controls. At the bottom, toggle on "Allow Access to Messages". This is a mandatory step for third-party tools to read your DMs.Phase 2:

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

Hi, I was creating this flow, but I think there’s something wrong with the action or the condition. Could you please explain how to set this up correctly and how to implement it step by step?I want that those people who have already received the first message, the second time, they are going to receive a different message.  

Hi,I intended to subscribe to the $17 monthly plan, but I was mistakenly charged $384 for the yearly plan instead.This was unintentional, and I have not used the service after the payment. I canceled the subscription immediately after noticing the issue.I kindly request a full refund for this charge and confirmation that my subscription has been canceled.Thank you for your understanding.

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir  

Not too sure why it’s not working. I’m just not getting the DM after commenting the keyword. Tried with a few different accounts and it’s not working.

Hello, I’m experiencing an issue with my account connection and would like to ask for help.Currently, my account is not connecting properly, and I keep encountering errors. I have already connected it successfully through Meta Business Suite, so I’m not sure why this issue keeps occurring.Could you please help me understand what might be causing this error?Thank you.

Hi!I submitted an integration to the ManyChat App Store on March 22nd. The documentation says reviews take 1-2 working days, but mine has been in "Waiting for Review" for 2 weeks now.I've emailed devprogram@manychat.com twice (March 23 and April 5) but haven't heard back.Is this normal? Has anyone else experienced a longer review time? I'm not sure if I need to fix something on my end or if it's just a queue.Any tips appreciated!

i created an automation which is not working because when i commented yesterday on my pinned instagram post, i didn't see any automated reply