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General Q&A

General Q&A

Any questions you have about using Manychat.

2,834 Topics
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DavidKairosUp-and-Comer

posted in General Q&A

Trackpad and mouse

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

504

3 months ago

Mel EChat Surfer

posted in General Q&A

Turn off trackpad update?

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

201

3 months ago

elciospyUp-and-Comer

asked in General Q&A

Dynamic Block Date Not Displayed Correctly in Smart Delay

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

282

3 months ago

Kade.Anderson18Up-and-Comer

posted in General Q&A

I cant send any messages on Manychat out of nowhere....

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app

314

3 months ago

JMBescos

posted in General Q&A

Why is ChatGPT 4o still not implemented in Manychat?

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

I want a condition to stop or trigger automation

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

4283

3 months ago

sneacaremiamiUp-and-Comer

asked in General Q&A

How to Stop Automation After Customer Replies?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

Maximum number of automations

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

181

3 months ago

DocwishloffUp-and-Comer

asked in General Q&A

Automation randomly triggering

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me. My keywords are short - PSA, MA & WL. The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering. I am wondering if they keywords are to short? Maybe they are being triggered within words. My IG is @Docwishloff

2177

3 months ago

KarolinaRitzUp-and-Comer

asked in General Q&A

Conversation Starters doesn't start

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline

180

3 months ago

Fran SprengerRising Conversationalist

asked in General Q&A

why is this random Photo and name showing when we send a ref url in IG??

Hey guys why might this image be showing on computer view when we send a ref url on IG?

Good afternoon, I would like to ask if your platform has the possibility to connect not 1 Instagram account for customization of AI assistant, but many? If I want to set up 10-20-30 chat bots for different instagram pages through my 1 account in your service, is it possible?

100

3 months ago

PadreblessUp-and-Comer

asked in General Q&A

Issues with non followers receiving automated DM

A non follower commented a keyword to receive a message with two buttons. On my end the message shows sent but on their end they just received an empty message because they first had to accept receiving a message from my account since they do not follow me. So essentially the automated message doesn’t reach them after they accept my message request. Is there anyway to fix this?

Google Sheet integration issues

Instead of updating the row the Google Sheets integration is adding a new row. How can I fix this?

IG account connected to another manychat account but cant access it - how can I fix this?

421

3 months ago

asmajancyclistUp-and-Comer

posted in General Q&A

Both Facebook and Instagram automations not triggering

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered.

261

3 months ago

Vítor AfonsoUp-and-Comer

asked in General Q&A

What if someone send a message while AI is "thinking"

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

362

3 months ago

TishUp-and-Comer

posted in General Q&A

Automation not stopping

I’ve deactivated my manychat account, but the automation is still running on my instagram account. (I did delete/deactivate all automations before I deactivated my account). How do I stop the automation? The automation is an automated message that is sent when someone sends me a message.

423

3 months ago

Spargo

posted in General Q&A

Instagram Inbox Restricted - Can I still use Manychat?

Hi, my client’s IG account has been restricted to send messages for 3 days due to “harassment & bullying” which we can not discover a valid reason for. Does this mean that using Manychat to manage our inbox conversations will harm us even further, or, are we able to use Manychat in the meantime?Typically, we would have someone active on the IG app to handle personalised comments and poll responses. And someone at an alternate time on Manychat just to handle inbox.

321

3 months ago

jaquilene albuquerque

asked in General Q&A

Como usar o meu numero antigo do WhatsApp business no manychat

olá, tenho meu numero do WhatsApp business por onde falo e respondo minhas clientes, para automatizar minhas conversas me cadastrei no manychat e tive que comprar outro numero de telefone, o qual é diferente do que eu uso para responder minhas clientes, logo este numero novo não aparece para elas, ou seja minhas clientes não me contatam por ele e sim pelo numero antigo o qual já estavam habituadas a falar comigo. As automações que faço não vão para meu numero do WhatsApp bussines, ficam somente no novo numero que comprei e assim não funciona para mim, como posso resolver isso?

3 months ago

ChatbotterUp-and-Comer

asked in General Q&A

Chatbot not working on Facebook Ads

I have created a new campaign in Facebook Ads, where I selected Partner appUse an existing message sequence from a partner messaging app. You can select the sequence or enter JSON code.Message flowFE Flow (Manychat) in short, i selected partner app and then manychat and selected my automation.. however, i’ve spent already $45 and i didn’t get any chats, my ads are ultra high CTR… it seems like manychat isnt triggeredhow can i troubleshoot this?i am wondering should i use JSON instead? if yes, where do i get the JSON for my automation?

230

3 months ago

alexduboisChat Surfer

posted in General Q&A

Can someone helpt with issues exporting contacts to google sheets?

I have my google sheets integration and created a broadcast. I had this working before to export all my contact data but now it doesn’t work somehow. It says broadcast sent but no contacts are appearing on google sheets…i’ve been trying for 2 days now…

How do I remove "automation powered by manychat" in PRO version?

I am on the pro version of many chat and am unable to find a way to disable this branding. It would be great if you guys could help!

1261

3 months ago

ChatbotterUp-and-Comer

asked in General Q&A

Wait for user reply, where is this function?

I need help, i ask users to answer their ZIP code, and then when they reply I will send my next question. However, I can’t find the automation or the option to add “WAIT FOR USER REPLY” where is it?i am doing facebook messenger bot

541

3 months ago

John MorenoUp-and-Comer

asked in General Q&A

Unique Discount Codes by DM

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

624

3 months ago

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