General Q&A

Yes, I’ve followed all the steps, my automation is live on ManyChat The call to action says send Instagram message and it’s an Engagement campaign This is a screenshot of what I see. Can anyone help? 

I couldnot remove Telegram bot on manychat, there isnot ant buttons to remove, how can I do it?

Hi all, I’ve successfully connected ManyChat with WhatsApp using coexistence and have things running fairly well so far. However, I’m struggling with implementing a smooth human handoff.My business often requires a personal touch after the chatbot handles the initial inquiries, but I haven’t found a consistent or reliable way to transfer the conversation to a live agent. I also can’t seem to identify any payloads or variables in ManyChat that distinguish between user-generated and automated/AI messages.Has anyone here successfully implemented a WhatsApp chatbot with a seamless human handoff? Any guidance or examples would be greatly appreciated.

I have tried a dozen times now to connect my business TikTok account to ManyChat. It keeps telling my that my account isn’t a business account and gives me a message to switch it, even though it is a business account.  1) I have a business account, 2) I have reviewed and confirmed all the info provided. Can someone explain this? I am US-based and was told this wasn’t available yet in the US but that now it was. Please can someone help? ManyChat doesn’t offer support - I really think this stinks!I’m attaching the screen shot that shows me trying to connect the biz account followed by the screenshot of the message I get. 

Hi guys, I just wanted to set up a new automation to welcome new followers. I have updated permissions and want to create the first message but can’t use the variables. Specifically I would find it very useful to greet them by first name. Anyone experiencing the same problem or have a solution for it?  

I need some help to send customer notifications via API. I am receiving a notification from an external service everytime our customers get paid. I would like to send customers a WhatsApp notification about payments they received, incl. the amount. I have done this succesfully with https://api.manychat.com/fb/sending/sendContent for Instagram notifications, but I can’t seem to make it work for WhatsApp notifications. I also tried to solve this with templates, but I can’t trigger templates from external APIs.Does anyone know how to send a custom message to a WhatsApp contact via API? 

Hi so as part of my Instagram DM automation, I’ve implemented the AI step to engage with commenters, and hopefully lead them to my monetized content. The number one complaint I get is the AI instantly answering, and I have not yet figured out how to fix this. I am not connecting it to chatgpt or anything. Everything else is working well, but its a shame as this (allong with little to no chat context/memory) seems to ruin the user experience. I would appreciate any help or workarounds.

Hello ManyChat Support Team, We are planning to connect our online store to Instagram automation through ManyChat.Our goal is to set up automatic DM replies triggered by comments under posts. On average, we plan to publish around 10 posts per day, and for each post we’d like to create an automation flow that will trigger replies in Direct Messages.We understand that user activity may vary, and we want to make sure our setup complies with Instagram and Meta rules. Could you please clarify: Are there any limits or safe thresholds for the number of automatic comment replies or DMs per day/hour? Are there best practices to avoid our account being flagged as spam or limited? Is it safe to duplicate one automation flow for multiple posts, or is it better to create separate ones?  Our main goal is to automate communication and optimize the manager’s work while staying ful

I hate that the first initial message comes with a button, it gives away that this is not a natural conversation. I want the customer to respond naturally, not hit a button is there anyway to get rid of that button?

So, since a few weeks I have issues with my broadcasts. There are enough funds in my account, but broadcasts I schedule for like next week don’t get approved on time to be send out by Manychat.Because of this, we missed a lot of business during a last online event. Anyone who knows how to deal with this?Normally my messages always got approved within a few hours, now they never get approved and also not disapproved.

Hi, everybody. I run a retail shop and we’re having some trouble to identify witch ad brought a customer to our whatsapp, instagram and facebook account. While on meta platform the message come like this:We don’t have this record on the manychat’s platform. How can we get the ad id or another info to track from wich ad this customer came?

Has anyone run into the issue of seeming to be stuck in the basic builder? I am pretty new to many chat but used to see the full Flow Builder. The chatbot keeps telling me to toggle or hit the 3 dots, but there is no toggle and the three dots only allow me to delete? I am trying to add actions to my flow but am hitting a wall. Any help would be appreciated!

Cuando adaptaran la función de respuesta de un comentario con un mensaje para Tiktok? La funcion funciona espectacular en Instagram, pero la necesito en Tiktok! Gracias.

Is there a launch date for when ManyChat for TikTok will be launched in the EU? It feels like we’ve been hearing “coming soon” for months now 😊 I really hope it’s actually happening soon, because sending every single link manually on TikTok takes so much time. I’d love to automate this part, it would make things so much easier!

Hello, As can be seen above, I have a Messenger Automation live that has “0” Runs. Users are commenting the correct Keywords and are receiving the auto-reply comment but are not receiving the DM in Messenger. This has happened for several of my previous Automations with the same set up. This has only started happening in the last few weeks. Prior to this, the same set up was working fine. Any idea what might be causing this issue? Some things that may be useful to know: I refreshed permissions for FB after this went live but it didn’t have an effect. Instagram Automations of the same type are working fine without issue. I do delete my all my contacts on a regular basis.After refreshing my permissions I now have the below error message pop up but sure if relevant. I tried to address this following the instructions but was unable to do so. “Your Facebook Conversions API (CAPI) integration has be

why the button doesn't work? when the contact clicked the button it doesn't work as usual, it's happened to another contact  

Hello everyone,I’m new to this. I deactivated my automation by deleting it, and now I’m trying to set it up again. However, even after publishing it live, it still shows as ‘paused’.Does anyone know how to fix this?Thanks a lot. 

Hello, I have created this automation but the answer under the comments doesn’t trigger. But the rest of the automation does work, the DM and such..here is a photo of my automation Thank you for your help  

Hello. We have messenger list we were sending broadcast to on a regular basis (~daily). We were doing it for a long time (year or so). There are ~10k users on the list. Since beginning of October we do it in the same way but the result changed. Broadcast goes to the full list like every 3 days. On the other two days ONLY 50-100 users is being sent. Is there any change of the allowed frequency or something like this? In the settings I see no error logs.

Hi,I have a pro account and automations to comments on my posts haven’t been working for the last couple of weeks. I’ve refreshed permissions several times and seen no improvement. Automations to story replies seem to be working though.

Hi everyone!How can I activate a second flow on WhatsApp and keep the conversation there? I want the first flow to stop, but in my case, the user only receives the first message of the second flow and then it goes back to the first one.Any ideas on how to make the second flow stay active and prevent the first one from taking over again?Thanks in advance! 🙏

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the pho

It is possible to customize the “Say Hi to new customer” automation?No button in the first text, and send a follow up?Thanks

Hello,I have a couple of questions.How do I see a visual version of my IG DM automation after the user comments a particular keyword.  I can’t figure that out.Also, on my IG automation has an option for me to re-message the user if they haven’t clicked the first link.  How do I implement that same option on the Facebook DM automation?Thank you so much in advance for you help.

I cannot log in with my Google account that was linked to my Pro subscription.It shows "Access denied" during Google OAuth login. My workspace is inactive but I need to recover access.