General Q&A

Since a couple of days the buttons are not working on Instagram DMs. If you tap on them the automation does not start. Can you please fix this asap, as we are loosing customers sales due to this. Thanks

Hi, I have this json  {"code":1,"message":"Ok","data":{"winner":false,"play_id":12}}White the response mapping I can read code and message but not winner and play_id.I use $.data.winner as selector for example and only code the the other field that works.If I print the custom field assigned to winner is empty.Could if be a format issue? winner is a boolean and the custom field is string.How can I debug it ?Many thanks.

Hi guys, I have created an automation where a user DMs me "test123". He receives the first text, and when he clicks on the button, which onclicking is ideally triggered to send another message, does not work.I tried multiple times with multiple accounts, but it's not working. Trigger Word: “test123”IG connection type: Instagram LoginAny one else facing the issue of now 

Hi everyone,do I add my WhatsApp phone number to my WhatsApp Account on Meta Business first before connecting it to Manychat? Or do I add it with Manychat directly?Thanks!BestTimo

Okay so I have made a bot for dentist now the issue is it is only getting the data of 1 doctor from google sheet for example if teh category is Cleaning & Scaling there are 4 different doctors, I want people to choose any of them according to their choice but it is only letting me pick 1 doctor which is on the top of the sheet. Picture attached.my idea is to show list of dr with timing & fees according to speciality. Please guide how to get more then 1 Dr’s in manychat from google sheet?Regards,

Hey everyone!I'd love to use the manychat automations for email list growth but I'm concerned about GDPR compliance. When we connected manychat to Active Campaign people got added to the list but they didn’t receive the email for the double opt in which is mandatory in Europe. Does this not work with manychat? What’s the best way to use manychat for email list growth while also staying GDPR compliant.Thank you in advance for the help!!!

when i test this automation from my personal account to see if it works, I never get sent the last message.  Can someone advise if this automation is working by looking at the way I have it set up?

   I can’t see any option which will let me see where the reqauest has been sent, I tried updating the Permissions as well but can’t figure out the wayCan anyone guide me outI followed these docs as well but all in vainhttps://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat If anyone expereinced this, kindly let me know to working solution

Hey, I have created a payment link for Instagram with the Buy Button and stripe but the payment link generated is very standard (with standards fields, fonts, no Apple pay, google pay nor Link, no branding). How can we customize payment links through buy button with Stripe ?Thank you !

Hola!! Necesito ayuda!Llevo 3 días intentando crear campañas de META ADS con JSON (lo hago de manera habitual) y me ha desaparecido la opción de seleccionar en META de seleccionar aplicación con socio. Me he dado cuenta que se ha desvinculado de Manychat la api de conversiones y no me deja logearme ni con token ni añadiendo la cuenta de META… por lo que no puedo conectar mis campañas con los flujos de Manychat, ¿alguien tiene el mismo problema? ¿cómo puedo solucionarlo?Gracias!

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

My client made a new post, but the automation for instagram comments to reply comment and dm wasn’t set up for that post yet. He got many comments, but none of them received a comment back or a dm. I’d like to kick off the automation manually for the people who never got their DMs for this post - is there a way to do that?The people who comment from now on will get the DM because the automation is now linked, but the people who commented previously got nothing.I hope there’s a way to manually kick these off retroactively without needing to do any manual work.Would appreciate any help - Thank you!

How can I connect manychat to meta ads manager? The option to choose manychat as partner app is now gone. the only option is create template or use a JSON code. I tried to follow the guide in Manychat Instagram Ads triggerBut the information on the guide is obselete, because there is no option to choose partner app. Any info how to find the option?

I already went through this in detail: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger#h_01J5X89X1VV5ZEZYGZQG65X1FH The instagram ad trigger is working and is live. It has the quick reply and works. When I come to integrate with the facebook ad manager however it does not show manychat under the partner apps.  I'm basically having the same problem highlighted here: https://community.manychat.com/general-q-a-43/partner-apps-not-available-as-option-during-ad-creation-4973?postid=15731#post15731 Any fix? 

I changed my brand and I need to change the display name and profile picture of my Whatsapp number. I already changed it on Meta's Business Manager, they approved it and issued a new certificate, but I can't figure out how I update that information inside ManyChat.

Hi Community,Does anybody know if it is possible to remove the "Skip" button for Date and time User input Thanks in advance!

Cuando un usuario envía un mensaje desde WhatsApp o Messenger que contiene saltos de línea o líneas separadas, por ejemplo: Hola más INFORMACION ManyChat interpreta cada línea como mensajes independientes o concatena el texto de forma errónea, lo que provoca que: Los flujos automatizados se rompan. El bot no reconoce correctamente la intención del mensaje porque el texto no llega como una sola cadena, sino dividido o con caracteres especiales (\n, \r, etc.). Las solicitudes externas (External Requests) se desincronicen. El cuerpo JSON que se envía al servidor o a la API (por ejemplo, Replit con ChatGPT u OCR) llega fragmentado o con saltos que impiden el parseo correcto, generando respuestas repetidas o nulas. El historial conversacional se distorsione. Campos personalizados se sobrescriben mal, impidiendo mantener la coherencia entre mensajes consecutivos.

when i try to send message to WhatsApp even user contacted me a few  minuets ago i got error i need best way for subscribed use so i don't have additional charges thankswhat i’m doing wrong here ? {  "subscriber_id": "#####",  "data": {    "type": "whatsapp", // "whatsapp" and "telegram" are also supported    "version": "v2",    "template_name": "test",    "content": {      "messages": [        {          "type": "text",          "text": "مرحبا 👋 هذا اختبار إرسال من Postman عبر ManyChat!"        }      ]    }  }}{    "status": "error",    "message": "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 0h ago (more than 24 hours ago)",    "code": 3011} 

Hi,I have setup manychat autmation ‘Auto-DM from Comments’ for a reel and it works perfectly fine. However, the automation doesn’t work at all when the reel is boosted. How to fix this?P.S. I noted that meta creates a different reel ID for the boosted reel and perhaps that’s why manychat is unable to apply automation to it.. but at the same time, in Manychat’s documentation, it is written that it does work for boosted content. 

Hi everyone! 👋I'm running into a strange issue with my automation. In one of my flows, I added a message with just one button as a reply option. But when I test it on Instagram, two extra buttons show up — and those ones doesn’t exist in my flow at all.Here’s what I’ve already tried: Rebuilt the entire flow from scratch (no copy-pasting) Cleared the Instagram conversation and started fresh Double-checked that no other keyword, trigger, or default reply is interfering Made sure there are no other conditions, fallback paths, or user fields affecting the flow Even after all that, the mystery buttons still appears Has anyone experienced something similar? Any ideas what might be causing it?Thanks in advance for your help! 🙏

No matter what I do, Manychat is not working properly with my Instagram account. I’ve disconnected and reconnected multiple times. Does anyone know how to fix this issue? None of my automations are working and this has been a problem for weeks now

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

Hi everyone 👋I’m running a ManyChat → n8n → ManyChat automation that used to work perfectly fine until recently.Now, every time I try to send a message through the ManyChat API using n8n’s HTTP Request node, I get this error: 400 - {"status":"error","message":"validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}At first, I thought it was a permission or token issue — but after debugging, I noticed something strange:👉 The last digit of the subscriber_id sent from n8n is different from the actual subscriber_id shown inside ManyChat.Example: Actual ID in ManyChat: 25021534494149752 ID sent in the API request: 25021534494149750 That one-digit difference causes the ManyChat API to reject the request with “Subscriber does not exist”, even though the user is active and subscribed. How to fix 

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

Hi everyone 👋I’ve been testing an automation where n8n connects to the ManyChat API using an HTTP Request node to send a message via Facebook Messenger.However, my request keeps failing with the following error:400 - {"status":"error","message":"Validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}🔧 Setup details: Platform: n8n Cloud Node: HTTP Request Method: POST URL: https://api.manychat.com/fb/sending/sendContent Headers: Authorization: Bearer <my_page_access_token> Content-Type: application/json Body (JSON): {  "subscriber_id": "{{ $('Webhook').item.json.body.contact_id }}",  "data": {    "version": "v2",    "content": {      "type": "messenger",      "messages": [        {          "type": "text",          "text": "Машаа Elite Pool Billiard Club-д урьж байна..."        }      ]    }  }}  ⚠️ What happens:The workflow runs successfully until the HTTP Request node, where I get the 400 Validation error above.I confirmed that th