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General Q&A

Any questions you have about using Manychat.

  • 4,213 Topics
  • 9,123 Replies
4213 Topics
tshepo
tshepo
asked in General Q&A
Filter live chat to show only responces from clients

Is there a way to filter on live chat only responces from clients instead of showing my response because one will get confused with this. This will help in seeing who is serious and who to follow up on.    

101
Gustavo Boregio
josefinemk
josefinemkUp-and-Comer
posted in General Q&A
1 automation stopped working (after a month)

I have one automation and it’s been working for about a month now. Over the past 5 days it started only sending the automation to some people and then over the past 2 days, it hasn’t sent a DM to anyone.It’s just this one automation and I have gone in to check that everything looks fine in there. All other automations are working just fine.Side note -- I have NOT touched this automation in the past month, so I think it’s just a glitch with this specific one!

304
josefinemk
marcelogdl
marcelogdl
posted in General Q&A
Lost Credit Line Access After Reconnecting WhatsApp to Manychat

Hi everyone,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. The new connection is working, but conversations aren’t being billed via the existing credit line, and I’ve lost access to the usage limits and analytics. I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from

311
Fabio Gaulke
Virguo
Virguo
posted in General Q&A
I'm having trouble getting your ManyChat Instagram automation to work

Hello everyone,I'm having an issue with my ManyChat Instagram automation, and I'm hoping someone here can help.I've connected my Instagram to ManyChat and set up an automation sequence with an Instagram Ref URL trigger. However, the automated messages are not sending. I've double-checked and refreshed all my connections multiple times within ManyChat.I suspect the problem lies with the "Handover Protocol" settings on my Facebook page. In the Facebook page settings, under "App Settings" > "Handover Protocol," I'm unable to switch the "Instagram Receiver" to ManyChat, as is shown in the ManyChat instructions. Facebook simply doesn't allow me to make this change.Could this be why my messages aren't being delivered automatically? Has anyone encountered this specific issue, and if so, how did you resolve it?Any guidance or troubleshooting tips would be greatly appreciated!Thanks in advance.

241
Fabio Gaulke
ehord
ehord
asked in General Q&A
Facebook Personal Profile Workaround?

Hi everyone, I currently have my personal Facebook profile page growing pretty quickly and it's where I'm posting a lot of my content. However, I want to use the auto DM feature on here but it says I need a business page. Is there any workaround or any solution that you guys have that can be done for this? I would hate to have to start over on a business page. Is there anything that can be done or any creative ideas you guys have? Thank you

171
Fabio Gaulke
talnavarro
talnavarroUp-and-Comer
asked in General Q&A
automated workflow after people opened the DM

I’d like to build an automated workflow where theres an auto-question coming after people opened the link.Once they open or engage with that link, there will be a question like - “Would you like to join our community for more tips and updates?”how can i build this workflow? Thanks

111
Fabio Gaulke
timo.eisenhauer
timo.eisenhauer
asked in General Q&A
How to follow up a message with Comment reply?

Hi everyone,so here is my problem, i have created following Flow for Instagram: A User comments the specific Trigger-Keyword “ABC” on a specific Instagram Reel. Then my Account automatically sends a public reply “Check DMs” on his comment. After that, my Account sends the User who commented, a message “Thanks, here is the link!” (Including a “Open Website”-Button who leads to a landing page.Now I want to send an additional message, after the first “Comment-Trigger” Message was send, with a Delay. Unfortunately it won’t let me add next Steps as the “Send Message”-Box is set to “Send as comment reply”.I saw that there is an option to add next steps when the User clicks the link on the first message, but I want to send the second message either way. So I want to create this automation:User comments Trigger-Keyword “ABC” on a specific Reel → I publicly reply “Check DMs” → User gets a message from me “Thanks, here is the link”, including a “Open Website”-Button leading to a landing page → e

1582
talnavarro
manytak
manytakUp-and-Comer
posted in General Q&A
URGENT: Button Link Opens Threads App Store Page Instead of Target URL

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!  

54925
Lisette
Karlydow
Karlydow
posted in General Q&A
triggers not working in comment reply and dms

Hello,  I have the pro version and its been find but the last few weeks the triggers have stopped responding. Its missing some comments and sending blank dms even if they are following me. I have 1000s coming in and I've followed all the steps to make sure its set correctly and still no luck. Please help  Thank you 

191
rogerioaraujo
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
calculate a field in google sheets and return the value to manychat

ive created a column in google sheets with a calculation from other manychat fields, but when a new row of data is inserted, obviously the calculated cell is empty. how to make a calculation and return the value to a manychat whatsapp message? 

506
Mikeymike
Genprov
Genprov
asked in General Q&A
Freebie Link in DM automation

On my reels, I ask they comment  word so I can send them a freebie.  I do this with multiple freebies. How can I upload the product on Manychat so they get that pdf file link once they commented. I know they ask for a website link.But my PDFs are not on a website, they are just a file in my google drive. But sharing that google drive link doesn’t seem to work, as I have to give them permission to access it. Is there a way to upload a file or do I have to use another platform for this matter?If so what could be the platform I could use to put my digital product freebies and link them to my manychat DM automation? Thanks 

201
Gustavo Boregio
frankiesmith
frankiesmith
asked in General Q&A
AI Step keeps sending robotic replies

Hey everyone – I’ve been using the AI Step on ManyChat and while it’s helpful, I’ve noticed it keeps sending these robotic, cringey messages like:“Have you ever sent me the message ‘READY’?” – which sounds super unnatural.I want to use AI Steps to detect vague messages like “ready” or “is this real” and route people to the correct automation or process. But right now, the replies it sends are weird and off-brand, and I can’t find any option to turn off the auto-response or customize what it says.I’ve looked through the settings and even tried editing the AI step logic, but there doesn’t seem to be a way to: Disable those auto-generated replies Send people into a flow without that weird AI chat popping up Just treat the AI step like a filter/trigger, not a “talker” Anyone know a fix? Is there a workaround, or is this just how the AI Step works right now? Paying $29/month, so really hoping there’s a way to make it cleaner. Appreciate any help.

201
Gustavo Boregio
Jennifers
Jennifers
posted in General Q&A
Can't get integration from others

Hi, A while ago I canceled my subscription and from that moment I can’t get integration from others. If I send them the a word what they asking for a free guide or getting on a waitlist, it doesn’t work. Can someone help me? Thanks!  

91
Gustavo Boregio
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Pulling Whatsapp responses into a spreadsheet

Hey, I have created a 10 step flow with buttons and text/number inputs. I want to pull the responses into a file (csv, xls, etc). How to do that? Also, if a uk postcode is entered, can a check be made that it is valid? Finally, i want to process all the response data in order to calculate a quotation: can that be done ‘on the fly’ or could the responses be dynamically stored in a spreadsheet and the spreadsheet include a calculated quotation column that is returned to the user in real time?? Thanks 

306
Gustavo Boregio
victory
victory
asked in General Q&A
Something went wrong with your card. Please, check your bank payment history or try again using another card.

Getting this error while upating to proSomething went wrong with your card. Please, check your bank payment history or try again using another card.

58010
PhoenixCapitals
Elisa
Elisa
asked in General Q&A
Verification of the email by system

The system is asking me to verify my email address before to complete an automated message. It's saying they will send an email with a link to complete the verification but I've never received it. I checked my spam too but nothing is there. Do you know how I can solve this?

882
Terramoss
OliveMarie
OliveMarie
asked in General Q&A
Flodesk X Manychat (ig comment replies)

When using the new flodesk integration and setting up an instagram comment reply does there have to be a quick reply or button hit before you can collect their email?

131
rogerioaraujo
fourthandeastmain
fourthandeastmain
asked in General Q&A
trigger tirning on

hi i’m just trying to do a basic set up for a comment reply on my facebook reel. my trigger is commenting the world “hello” on a specific facebook post in turn then responses a message to their dm. issue is i cannot switch the trigger “on” the little slide bar on the edit page or on the main page the trigger just is stuck on the off position. i have a pro account and have refreshed my permissions. what am i doing wrong?  doing this from my iphone.  eding to add when i try to turn the trigger on from my computer it says i cannot on the free plan. but im on the pro plan.

160
fourthandeastmain
LENA
LENAUp-and-Comer
posted in General Q&A
Automation is not working.

My automation for responding to a Real that sends a message worked yesterday but today it doesn't work, I tried reconnecting, opening a new automation and everything doesn't respond at all.Is there any problem?

543
LENA
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Facebook login fails

i tried logging out and logging in (with facebook), but manychat cant find a login associated with my facebook account 

50
Mikeymike
andersontomaz
andersontomazUp-and-Comer
asked in General Q&A
Issue with ManyChat API – GET /fb/subscriber/findBySystemField Not Returning Data for Phone Parameter

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

1103
tomcrgr
humilis
humilisUp-and-Comer
posted in General Q&A
Great product, unreliable organization

Without warning and without explanation Manychat terminated my account. Despite many requests for clarification Manychat refused to explain what “suspicious activity that violates our Terms of Service” was detected. Their response: "we cannot disclose or pinpoint exactly which term has been violated”.So Manychat just terminates an account without be able or willing to explain based on what they act.Good product, but UNRELIABLE ORGANIZATION! 

181
Gustavo Boregio
Deepak kaushish
Deepak kaushish
posted in General Q&A
Google Sheets: insufficient permissions

can you help me out in thi error

1304
Mikeymike
FedeBunader
FedeBunader
asked in General Q&A
How to connect Zapier with ManyChat

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

652
Mikeymike
ella.hansen
ella.hansen
asked in General Q&A
Will My ManyChat Comment Trigger Work on a Paid Ad?

Hey! So I’ve got an automation in ManyChat that sends people a DM with a link when they comment something like “ANT” on a post. Works great on regular posts. But now I’m running that same post as an ad (shows up as “sponsored” on the user’s end), and I’m just wondering—does the comment trigger still work on paid ads too? I want to make sure people are still getting the DM with the guide link. Not sure if I’m missing a step or if it works the same or if I’m just missing something 😅

230
ella.hansen
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