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General Q&A

Any questions you have about using Manychat.

  • 3,438 Topics
  • 7,066 Replies
3439 Topics
VipulK
VipulKUp-and-Comer
asked in General Q&A
Automation didn't process all the steps

I’m trying to create an automation to collect information from the user but apparently the automation stopped working in the middle. See the screenshots below. One user reached the step “Condition #1” but then no one reached any steps after it. Neither the true step triggered nor the false one. I thought it might be the messaging window problem, I checked the variable for this user and its value is empty. I’m not sure what this means.How do I diagnose this problem?

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VipulK
VipulK
VipulKUp-and-Comer
asked in General Q&A
Read previous messages in Instagram DM

Hi. Is it possible for ManyChat automation to read the previous messages of a user and determine if certain information is available like their name? Currently I have a basic automation that triggers when someone sends me a DM, I ask for their name. But in case I have talked to that person previously and they have provided their name, I don’t want the bot to ask for it again.

252
VipulK
drussell
drussell
asked in General Q&A
Does ManyChat Work with Collaborative Posts?

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

251
rogerioaraujo
SamanthaTV
SamanthaTV
asked in General Q&A
automation shows LIVE but sends old automation

Hi! I have deleted my old automations and have updated new ones for DM replies and Instagram comment for Dem reply to a keyword but for some reason, people are still getting the old automation with an old link and I can’t even find where that automation is because it doesn’t exist in my flow of automations when I check all of them. Any ideas?

161
rogerioaraujo
CapCut MX
CapCut MXUp-and-Comer
asked in General Q&A
TikTok automations are disabled for you due to regional limitations

Hi, I keep getting this warning in manychat “TikTok automations are disabled for you due to regional limitations”, how can I fix it? I would really appreciate your support

170
CapCut MX
roverdrammen
roverdrammenChannel Explorer
asked in General Q&A
How can I unlink a social media channel in ManyChat?

I have recently noticed that when I visit the settings of Facebook, Instagram, and TikTok, there is no option to remove the ManyChat account channel. I suppose this is a recent change that occurred at the platform level, but now I am left with the question of how I can unlink a social network from my ManyChat account. 

131
Fabio Gaulke
aroberts14
aroberts14
asked in General Q&A
Everyone not receiving Automation

I am finding out that not everyone that comments the keyword isn't getting the automation. It is showing on my end that they have it. but they aren't getting it. 

121
rodrigo_silvano
Alquien Cercano
Alquien CercanoUp-and-Comer
posted in General Q&A
Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

40210
mmmmmmaria
Sophia123
Sophia123Up-and-Comer
asked in General Q&A
Problems with default reply in Facebook integration ("disabled") - Pro Plan

Edit. Solved! see first comment. Hello The default reply with Facebook doesn’t work. I can trigger a keyword reply just fine, but after I set up a default reply it get’s marked “disabled”. I have a Pro Plan. Did I make a mistake?  Thank you!  

161
Sophia123
zac
zacUp-and-Comer
asked in General Q&A
Help: Instagram DM Bot keep old response

Hello,My Instagram bot keeps the previous message. For example, if I don't reply immediately but later, my bot responds with the same message as the previous response. However, once the conversation is engaged, it starts working correctly again.   I used the same workflow as in this post: Thank you for your help.

183
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Email Campaign not kicking off?

Im launching an email campaign and have added 102 contacts to the sequence- including one of my own test email address, but it doesnt look like its running. I have received an email on the test email address but It looks like it was sent to just 3 people out of the 102 in total. What am i missing? Screenshots of sequence below: Thanks for the help in advance.  

140
Graghoul
CEOfactory
CEOfactoryUp-and-Comer
asked in General Q&A
Why I can't connect to Business Manager for Ads trigger?

Okay so, we’ve been working on an automation for a client where we connect a certain promotion created from Business Manager to Manychat in order to gather leads, we’ve followed all of the process and it’s fairly easy but we we encountered an error that we cannot fix, following the documentation we get stuck here:  -In the “Select Partner App” Step we see this as the next step to take but we get the message “No partner apps connected” even though a user with admin permissions from the clients BM already made the integration to Facebook themselves, what can be happening? we already connected and disconnected the integration and updated the permissions but no result, can you help us? 

140
CEOfactory
Gamaliel Das
Gamaliel Das
asked in General Q&A
Something Went Wrong with Your card ! (India)

Hi Team , I had been trying to upgrade to pro, for the past two day using 5 different cards already .But every time i try it’s showing , Bank issue , while it’s not !I checked with my bank as well !The error that pops out every timeThis is completely stopping all my automations and backlash for the past two days !Can anyone help me on it and best if Manychat team can help me out to fix this !

182
Raquel C
Manychat Team Member
M
Mickey_Adkins
posted in General Q&A
📢 Job Title: ManyChat Chatbot Expert for Insurance Licensing Assistant

💼 Job Type: Freelance / One-Time Project (Potential for Ongoing Work)📍 Remote💰 Budget: Open to proposals (please provide pricing)📌 Job Description:I am looking for an experienced ManyChat expert to build a chatbot automation flow that will onboard and guide new hires in my insurance business through the life insurance licensing process.The chatbot will:✅ Send automated messages via Telegram, SMS, and Email✅ Track new hires' progress in their licensing coursework✅ Send reminders if they haven't logged in for 2+ days✅ Encourage them to complete the coursework within 10 days✅ Shift from motivational nudges to accountability reminders as deadlines approach✅ Allow new hires to download onboarding documents at different stages✅ Notify me when someone passes their exam, quits, or becomes inactive✅ Answer common FAQs about licensing & exams✅ Notify me if a new hire requests to speak with a manager🔹 Requirements:✅ Proven experience building chatbot flows in ManyChat✅ Familiar with smar

110
M
EddieD
EddieDUp-and-Comer
posted in General Q&A
Message blocks with links not sending

Hey team, looking for some assistance with this one. I have an Instagram bot that has 550,000 contacts in it. All of a sudden the bot has stopped sending links - all flows without links are sending as normal, but any message blocks that contain links are not sending.Has anyone experienced this before? Is there any fix on the ManyChat side or is this more likely to be some sort of Instagram ban? 

283
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Images next to each other in emails.

Hi All, Im putting together an email campaign (still) and im interested in using a technique ive seen someone else use for theirs. Their email has two images next to each other. The benefit of doing this instead of having the two images just be one image “looking” like two is that when you reduce the size of the email window on mac/pc, or open the email on mobile, the two images move on top of each other ensuring they stay large enough for readability. Is there a way to do this?- images below for reference. When on desktop (or big window) When on mobile or small window:  

133
Graghoul
Shubhangi
Shubhangi
asked in General Q&A
Exported PSID sheets are blank

Hey! So I have been exporting PSIDs of my contacts to retarget them via FB Ads and today when I tried to open those files, they’re all blank with 0 PSIDs. So I tried again, I selected 300 contacts > clicked on bulk action > export PSIDs. Checked that csv file & again, it’s blank!This is MONTHS of data! I don’t know what’s going wrong?  

773
Gustavo Boregio
ofCourseAgency
ofCourseAgency
asked in General Q&A
Can I optimize FB campaigns for MC custom conversion event?

Can I optimize my Facebook advertising campaign for custom conversion events set up within ManyChat automation?For example, if a custom conversion event within ManyChat automation is triggered when someone submits an email address, I would want to optimize my ads for this specific event - this way I’d get lower cost per lead and lead that matter.This approach ensures that ads are shown to people who are more likely to convert, which is far more effective than a simple post engagement campaign optimized for comments, shares, or likes.A backup plan would be to optimize for clicks through Messenger (instead of a flow being triggered when someone comments on the post), but it’s still less effective than directly optimizing for the custom event itself.Is this doable? 

100
ofCourseAgency
davidle
davidle
asked in General Q&A
AI Assistant Chatbot using ChatGPT

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

1273
Gustavo Boregio
mbomabe
mbomabe
asked in General Q&A
Integration Instagram x ChatGPT

Hi there. I’m using the new option “ChatGTP” in Action Task, instead using the External Query ( using json ). But there isn’t a field to inform the Assistant ID, only the API Key. So, I can’t connect my assistant threads with ChatGPT. Anyone knows how to set the Assistant ID ? I setup this window in ManyChat: Regards 

36623
Gustavo Boregio
Muhammad Shahzaib Shahid
Muhammad Shahzaib Shahid
asked in General Q&A
ManyChat Whatsapp Chatbot

'I'm Creating a Workflow on Manychat for creating a WhatsApp chatbot. I'm also live the Workflow but didn't respond to user query. Also attach the free whatsapp bussiness Account Number" I create Chatbot Whatsapp Workflow. But it Didn't Respond on Whatsapp. i Buy Pro feature but it didn't work. i connect Whatsapp to Manychat but didn't Work.Below is the whatsapp connected to ManyChat"Display nameConnected NumberMessaging Limits250 BICs / 24 hoursNumber StatusConnectedWhatsApp Business Account IDBusiness VerificationNot verifiedAccount StatusApprovedCredit LineShared"Please Resolve it Please!

151
rogerioaraujo
Fitwithjabir
FitwithjabirUp-and-Comer
posted in General Q&A
Dm automation buttons not showing

I just noticed manychat was working fine for 10 days from today morning, dm automation is not working, it's sending msg but my users and even me are not able to seee it, So i turned off buttons on many chat and automated only text msg it works . But i bought manychat to increase my sales, how it's going to increase my sales, when buttons Don work?I tried adding other insta acc and same issue with that alsoAny fix? 

1282
Sophia123
NovaFinance360
NovaFinance360Up-and-Comer
asked in General Q&A
How to add a redirect button in the template message?

Hello everyone, I would like to know how can I add a redirect button to my Reply buttons in my TEMPLATE message, as in this image: Thank you very much.

161
rogerioaraujo
humanisphere
humanisphere
asked in General Q&A
how can i set this automation to my Instagram

I want to add first follow then receive you reward in dm automation i am unable to add that type of automation please if any among you know how to set this type of automation then please guide me

151
rogerioaraujo
samar
samarChannel Explorer
asked in General Q&A
Creating a Unified FAQs Automation for Multiple Channels

I am building an FAQs automation for WhatsApp, Messenger, and Instagram. Can I create one automation instead of building three separate ones for each channel? I just want to know if there is a way to recognize the channel. For example, if a user messages on WhatsApp, the automation triggers on WhatsApp, and if a user messages on Messenger, the automation triggers on Messenger. Please see the attached picture for better understanding.

82
rodrigo_silvano
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