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General Q&A

Any questions you have about using Manychat.

2,459 Topics
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FoliowebUp-and-Comer

asked in General Q&A

Email compliance details RGPD

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

How to set up many chat in messenger

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger.

Not Turning On/Saving Trigger

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

Extra users for Pro plan

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all?

27 days ago

reyanshhrahul

asked in General Q&A

NOT Able to renew my subscription.

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

211

27 days ago

frenchgourmetstravelUp-and-Comer

asked in General Q&A

How to trigger a flow that starts with a IG Message "within 24 hour window"?

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

564

27 days ago

zedUp-and-Comer

asked in General Q&A

How to remove people i dont want from automation

Hi all!i have a lot of people who keep triggering automation without taking any steps. How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation. In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them What am i missing ? Regards

Can same email be used more than once by customers when adding them as contacts?

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

Error in my first automation - Automation doesn't work

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.

211

27 days ago

sf3636Up-and-Comer

asked in General Q&A

How do I set up smart delay

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?

1353

28 days ago

Elena elfUp-and-Comer

asked in General Q&A

smart delay is bot working

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

28 days ago

airtouchUp-and-Comer

posted in General Q&A

Issues Connecting WhatsApp Flow to Meta Ads

Hi everyone!I’m trying to connect my WhatsApp Flow in ManyChat to my Meta ads. The idea is that whenever someone clicks on the ad, it directly starts a conversation on WhatsApp and triggers the sequence. However, when I select WhatsApp as the ad destination, I receive a notification indicating that it only works with a WhatsApp Business account.I saw a video which explained that we need to use traffic campaigns and add a website.But even when I follow this video and use a link shortener, I get a notice from meta saying that I can´t use a WhatsApp link and should choose WhatsApp as the ad destination. I have my WhatsApp Business API properly set up and linked to ManyChat, but I’m unable to proceed with the ad configuration.Has anyone encountered this issue? Any tips on how to successfully connect my WhatsApp Business API number for ads in ManyChat?Thank you!

Help Needed: Meta Account Restriction After Connecting ManyChat

Hi everyone,I recently connected ManyChat to my Facebook Messenger for my business page, but before even sending any messages, my account was restricted by Meta due to suspected automation issues. They cited automation violations, but I hadn’t run any chat sequences yet.Has anyone faced a similar issue, or can you provide advice on how to resolve this and stay compliant with Meta’s guidelines? Any insights would be greatly appreciated!Thanks in advance!

No tengo la opción de anuncios en instagram

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

How to Prevent a Question Funnel to send again to the same person?

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.

Agoraplus and manychat

Hey there,I'm quite surprised to see that ManyChat and Agorapulse are not compatible. Especially since Manychat promotes Agorapluse on one of its blogs. On the help page for messaging routing or conversation routing, there are suggestions that you can set another application as a secondary receiver. However, on exploring this forum, it's clear based on many comments and feedback from customer services it's not possible to have two external applications managing messages. And if you do want to, you have to set up some kind of complex integration that passes messages from ManyChat back to the other application, which sounds really cumbersome. Is there anyone who uses Agorapulse and ManyChat successfully? If we have set ManyChat as a primary routing messaging application, all the automations work perfectly and there aren't any issues, but Agorapulse direct messages stop working and you get error messages on that system.If you switch it to Agorapulse, then ManyChat breaks and all the autom

28 days ago

silicudaChat Surfer

posted in General Q&A

HIRING: Facebook Ads & Manychat EXPERT - Fix Conversion Not Tracking

I need an expert to resolve an issue with my ManyChat and Facebook Ads integration. Everything is connected—dataset to ManyChat, conversion tracking with ID & API key for Facebook Ads, and a custom action tag set to fire events when someone engages on messenger.However, the events aren't firing. I'm running LEAD objective ads using Facebook's default template, where ManyChat takes over after users answer initial questions and triggers a flow based on comments.This worked before my page got suspended. Since reinstating it, I refreshed permissions and settings, but it's still not working. I need help to fix this so conversions track properly in Facebook Ads.

310

28 days ago

silicudaChat Surfer

asked in General Q&A

"Per On-Facebook Leads" conversion stopped working after Page change / reconnect

I accidentally disconnected my Facebook page (let's call it "manychat page") in ManyChat, replaced it with another, and then quickly reconnected it. I ensured my Data Source is set to "Messenger" and followed the tutorial. Now, Facebook ads aren’t tracking conversions, despite the pixel being connected and Page Permissions refreshed.

182

29 days ago

BorisUp-and-Comer

asked in General Q&A

Receiver configuration problem

Hello to the whole community!I had a problem with the connections in Manychat, so I reset everything and refreshed the connections.Everything looks fine, however, I can't configure the Instagram receiver, Manychat isn't displayed, yet it's present and activated in connected apps and professional integrations.Also, before I had “Manychat-IG” and also “Manychat app Instagram”.As the Manychat app is indeed connected and active, it no longer appears.Does anyone have a solution or a clue ?

Automation When User Comments Specific Word on Post

Hi! I have been using automation to send links to my Instagram and Facebook followers for many months now and love it. In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase. It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”. Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward? I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the automation if it’s going to get my account suspended or action taken against me in any way.Thank you!

331

29 days ago

rodrigo_silvanoFlow Scholar

asked in General Q&A

How to set "time" instead date/time

Hello!I’m building a flow for my audience to talk with chatGPT but I only want them to be able to ask 2 questions per 24 hours. Up to this point the flow is set up, my issue is that I can only set up date/time and not only time. My goal is for when the user tries to ask a question that 24 hour window I can reply within that timeframe. Is someone able to help me with this?

After paying for a subscription, the bot does not open

Hello! Help, please🙏🏻 I have an automation “Monthly subscription”, after a month a person receives a payment notification, the condition switches to “no payment”, then after payment it should turn on again and give access for the new month. Something has stopped and the bot does not open new access after payment, please tell me how to fix itThanks in advance!

Hi, I'm having an issue with a client where the automations are not working.In the triggers, they can't select any content, which means that ManyChat isn't able to detect their Instagram content.We've tried a lot of things:- Connecting the Instagram account to Facebook- Refreshing permissions- Triggering through private messages, but that didn't work eitherWe also tried with a different Instagram account, and ManyChat was able to recognize the content, so the automations worked perfectly.I have no idea where the problem could be coming from, so I asked them to contact customer support.If you've seen this with any of your clients, feel free to share your solutions.Thank youSylvain

150

29 days ago

StephpolishedUp-and-Comer

asked in General Q&A

follow up DM after initial message

I already posted a video last night for an email type giveaway. I created the automation where they comment a word and I send them the link to enter their email to their DM. the email link stopped working for about an hour last night due to the number of responses and I’d like to send a follow up DM to everyone who has commented with the link again in case they had trouble. is it possible to add this to my flow that’s already been published and the follow up will be sent to everyone and not just new entries? thanks!

8211

29 days ago

MoriyonetUp-and-Comer

asked in General Q&A

Use Whatsapp business on my phone

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

5898

29 days ago

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