General Q&A

Hi team,I have ManyChat connected to WhatsApp Cloud API and I’m running Click-to-WhatsApp ads from Facebook/Meta.Here’s the issue:Meta Ads Manager reports 134 conversations started. WhatsApp Manager shows 163 messages received. However, ManyChat only shows around 70 contacts/conversations.Important notes:The WhatsApp number is correctly connected to ManyChat. Ads are properly linked to the correct flows. Meta only counts conversations when users actually send a message, so this is not a click issue. WhatsApp confirms the messages were received. This suggests ManyChat is not capturing all incoming WhatsApp messages.Could you please help me verify:If all incoming webhook events are being received by ManyChat. If there could be a webhook conflict or missing subscription. If there is any known issue with WhatsApp Cloud API message syncing.Thanks!

Hey everyone, hoping someone has run into this. I've set up Instagram comment automations with specific keyword triggers (also using a ManyChat template for one of them), and the automations are responding to comments that have nothing to do with the keywords I set, and it’s happening to post that have nothing to do with keywords.Things I've already checked or considered:Match type on the keyword (contains vs. exact) Whether multiple automations are listening on the same post Whether the template I imported brought its own triggers alongHas anyone else hit this with the comment-reply automations, especially when combining a custom one with a template? Curious whether it's a known bug, a setting I'm missing, or something with how Instagram is passing comment data through the API right now. Any guidance appreciated.

Intenté iniciar sesión como de costumbre, pero al acceder con mi correo habitual, la cuenta que previamente tenía configurada ya no aparece.Posteriormente intenté volver a agregar mi cuenta de Instagram, pero el sistema me indica que debo enviar una solicitud de acceso. Realicé la solicitud y quedé a la espera de alguna notificación o confirmación; sin embargo, no he recibido ningún mensaje ni alerta en ninguno de los correos electrónicos que utilizo con mayor frecuencia.como puedo proceder?

Hi Guys,I’m having an issue connecting ManyChat to the DeepSeek API."This is my first time trying this setup. When I set a new Action Request from ManyChat, it fails to connect to DeepSeek."I have already confirmed that: My DeepSeek API key is valid The DeepSeek API endpoint is working normally outside ManyChat My DeepSeek account has available balance The issue happens specifically with a new Action Request in ManyChat I’d like to know: Has anyone experienced the same issue with ManyChat and DeepSeek API? Is there any known limitation related to timeout, headers, or request format in ManyChat Action Request? Is there any way to check logs or debug the failed request inside ManyChat? Additional details: This is my first time trying this setup, and the request failed I have attached screenshots of the request setup and the connection status in ManyChat Thanks in advance.  

I am trying to connect my client’s Meta Ads to ManyChat, but it keeps failing to do so. No idea where to begin troubleshooting. It just says failed to connect. I am admin on my client’s Meta accounts and ad center. Please help.

Since im new here i have questioni heard that smart delay doesnt work after 15sec cn i make it to be more then 2-5minutesi have same one for ig thanks  

I’m running ads through meta and have integrated manychat- I love it but I have noticed duplicate messages sending. I think it’s when they go out and come back in or press the ad twice as in my dm’s it appears that way so then the flow is being triggered multiple times. I’ve tried to find the answer here but very confused so any help is appreciated! I’ve seen mention of a tag and condition but confused where to put this as the ad trigger has to start with a message? I’ve attached some of the response examples and my current automation!  Thank you so much!

구독을 할 생각이 없는데 방금 금액이(384달러) 결제되었습니다. 환불을 요청드립니다.

자동화 사용을 그만하려고 구독취소를 할 예정이었는데 금액이 결제되었습니다. 384달러 환불을 요청드립니다.

Hallo,ich habe seit einiger Zeit Schwierigkeiten mit ManyChat. Die Automationen funktionieren bei mir leider nicht zuverlässig und ich weiß nicht, woran es liegt.Teilweise kommentieren Nutzer das hinterlegte Keyword, bekommen aber keine Nachricht oder der Flow wird nicht gestartet. Ich habe bereits alles mehrfach kontrolliert, finde den Fehler aber nicht.Kann mir jemand sagen, welche Ursachen dafür infrage kommen oder was ich noch prüfen könnte?Vielen Dank!

I have used new Hi to new follower DM for months and it suddenly stopped working. I have tried refreshing permissions, deleting the sequence and doing it all again and still nothing  Can someone help with this? How do we contact someone at manychat? 

I am using the "User Comments on Your Post" for Faceboo. I would like to retrieve the FB contact ID and put it ina user field, so I can create a contact in my CRM and have an AI agent take over the conversation on messenger. I don't see the info when I try and add it to a user field. Where can I find it?

I’ve delete two old manychat accounts by they have not been removed from my account so I can’t add a replacement. They are currently showed as greyed out but still on my account, how can I get rid of them completely? I’ve follow the manychat instructions but they appear to be ghost accounts now!

Can anyone tell me how to get a human agent to help me?  I used the AI service to start this and it took me down a destructive rabbit hole that I had to figure out myself hhow to undo and I can’t get any actual help.  I am on a trial and if THIS is how we are treated I will NOT be continuing on to a paid version.

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

I have the paid version of manychat and I cannot get the most basic automations to fire.I have connected my instagram and associated facebook page correctly. I have also deleted the connection, deleted the automatons, tested with multipleaccounts and still nothing. I've attached pictures of the automations, they're insanely simple.  Can someone help?  

Hi everyone,My WhatsApp channel in Manychat is completely broken in both directions.Setup details:- WhatsApp Business account connected through Facebook Business Manager- The WhatsApp account shows as properly connected in Manychat settings (status green)- All invoices paid, nothing pending on billing- Phone number is verified and active in Meta Business Manager- The number works fine directly in Meta Business SuiteThe problems:1. SENDING: Every message to a client (live chat or automation) fails with:"Message is failed to send, please contact Manychat Support"2. RECEIVING: Incoming messages from clients do NOT appear in Manychat at all. Clients send messages on WhatsApp but nothing shows up in the inbox and no automation triggers.Since BOTH directions are broken, it looks like the webhook/API connection between Meta and Manychat is dead, even though the UI shows "connected".What I've already tried:- Verified the connection status in Manychat (shows OK)- Checked billing/invoices (all p

Good day! My client has the following problem. There is an automation setting where the bot responds to a code word. Everything was fine before, but now it has stopped responding. I did everything again, but the bot still does not respond. What could be the problem?Your help is very much needed! Thank you!

Buenos días,El mensaje de bienvenida para nuevos seguidores no lo tengo disponible en mi cuenta de Instagram ya que Meta me lo tiene limitado. Sé que solo lo dejaron disponible para determinadas cuentas, pero, se sabe lo requisitos que deben tener las cuentas de IG para tenerlo disponible?Tengo una clienta que me lo solicita pero no se como averiguar si su cuenta lo tiene restringido o no sin tener que hacerle la automatización?Muchas gracias.

I have the problem that my automations don't work as they should. The first message is always sent, and then the automatic comment reply also works, but when the user clicks on "Send me the link," nothing happens. They cannot get my free guide. The weird thing is that sometimes it works and sometimes it doesn't do anything, but the full workflow works only two out of like 35 times. What can I do? So the first step always works, then it stops

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

Hi everyone,I'm running a comment-to-DM automation on Instagram (ManyChat only, no other tools) and I had a Reel/post blow up: about 15,000 comments in 3 hours. In the same window ManyChat sent only ~3,000 DMs. I'm trying to understand exactly what's happening before my next big post, so a few specific questions:1. Rate limits & queue: When the volume exceeds Meta's hourly limit for comment private replies, what does ManyChat actually do with the excess? Are those messages parked in a queue and retried automatically as the rolling window resets, or are they dropped?2. No skipping: My main goal is that EVERY commenter eventually gets the DM, even if it takes many hours and goes very slowly. Can ManyChat guarantee it won't silently skip users? If a send fails due to a rate-limit error, is it retried later, or lost?3. 24-hour window: Since automated DMs must reach the user within 24h of their comment, what happens to people who are still in the queue after 24 hours? Are they simply lo

Tengo una automatización de Many Chat hecha para mi negocio, pero cuando me habla algún amigo o alguien le salta este mensaje odioso. QUÉ HAGO!!!??? 

 those are instagram on top and facebook down, i just paid a business subscription and i dont see why both of them arent a bussiness plan if i can have unlimited accs conected to same subscription, if someone can help me i would appreciate itthanks

Hi everyone,Quick question about OTN Messaging (Instagram)I have an automation where users click "Yes, remind me!" for a livestream. A Smart Delay then waits about a week, and sends them the livestream link just before it starts.Since the user explicitly requested the reminder and the message is directly related to that request, is this compliant with Meta's current policies, or do I need to use a specific message type? And being built this way, will the automation activate after the week and send out the OTN Reminder?Thanks!​@Gustavo Boregio