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General Q&A

Any questions you have about using Manychat.

  • 3,689 Topics
  • 7,715 Replies
3690 Topics
webmarketingcreations
webmarketingcreationsUp-and-Comer
asked in General Q&A
I need help with clients accounts

Quiero ofrecer el servicio de ManyChat para empresas. Según tengo entendido, ellos tendrían que crear una cuenta en ManyChat y añadirme como administrador, pero no sé cómo hacerlo. Además, me gustaría encargarme del pago de la suscripción de ManyChat. ¿Sería esto posible? Si alguien me puede explicar cómo hacerlo, se lo agradecería mucho.Gracias por la ayuda. I want to offer ManyChat services to businesses. As far as I understand, they would need to create a ManyChat account and add me as an administrator, but I'm not sure how they would do that. I’d also like to handle the payment for the ManyChat subscription. Would that be possible? If someone could explain how to do it, I’d really appreciate it.Thanks for the help!

332
webmarketingcreations
makeupgoldie
makeupgoldieUp-and-Comer
asked in General Q&A
my automations arent working

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

131
Fabio Gaulke
Karan786
Karan786Up-and-Comer
asked in General Q&A
Why my Manychat account is showing  Whatsapp channel was turned off

Why my Manychat account is showing Whatsapp channel was turned off

211
Fabio Gaulke
dominicalderon
dominicalderon
asked in General Q&A
HELP: Buttons doesn't proceed to the link

Hi. This is happening for three days now. Using FB messenger for my automations. The buttons work when I'm clicking it from the business suite page, but on the customer's end everyone of them claim link is not appearing. I confirmed that my links doesn't work well. In fact it perfectly fine the previous months and I haven't changed configuration since. I checked all aspects, status, and it seems eveything should work as it suppose to. No problem in my settings and payment. Buttons which contains link cannot be accessed by customers. Nothing happens when they click the button.

221
Fabio Gaulke
K
KaioInovacao
asked in General Q&A
Manychat don't save associated Manychat Data to Google Column Titles on "Get Row By Value" Google Sheets Integration

Hello everyone!I’m new to the community and have been studying how to develop an omnichannel chatbot for the company I work for. I had previously tested a simpler tool but quickly realized the potential of Manychat to centralize and replace almost all of the company's marketing solutions.I’ve been exploring the platform for a few days now and making adjustments for the new bot. However, I’ve encountered some challenges. First, the lack of a field to use equations or code for handling variables, as I was able to do in the platform I used before. From what I understand, this has to be handled via API instead.But now I’m stuck on another issue. I use Google Sheets as a temporary database to retrieve old orders or product recommendations for personalized orders.When trying to use the "Get Row By Value" feature specifically, the fields where I match the Google Column Titles with Manychat Data are not saved when I click Save. When I reopen it, I see the same fields filled in as before, but a

581
JulioHerrmann
James97
James97Up-and-Comer
asked in General Q&A
WhatsApp Template

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

554
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
asked in General Q&A
team member

hi. team member is it free?does it not add money depending on the added person?

161
rogerioaraujo
closet-librarian
closet-librarianUp-and-Comer
asked in General Q&A
Conversation with contact not appearing in live chat

Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”

291
rogerioaraujo
fumpa
fumpaUp-and-Comer
asked in General Q&A
Unable to connect WhatsApp number - facebook authentification

HelloI’m in the process of connecting my WhatsApp  Channel for the first time on ManyChat. While in the process of authentification via Facebook, I have this error : GraphQL server responded with error %s: %s %s I’m stuck on this page Anyone else having this issue ? How can I resolve this please ? ThanksFiona 

813
egawab
bevin
bevinUp-and-Comer
asked in General Q&A
Admin Unable to Reply to DMs

Hi all! One of the admins on my team is unable to reply to IG DMs, she is getting the message “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.” but I’m not sure what I need to select in the settings to allow her to respond in ManyChat. Any insight?

3145
closet-librarian
Justinlord
Justinlord
asked in General Q&A
Problem Having Massaging Contacts

You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.Go to admins list I am getting that massage again and again despite being a admin. 

902
closet-librarian
MIMON
MIMONUp-and-Comer
asked in General Q&A
Whatsapp number

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

5910
MIMON
MSchiller
MSchillerUp-and-Comer
asked in General Q&A
I'm missing a step in Telegram

Hi! I’m missing a step with my first ManyChat automation in a Telegram channel (with a chat/discussion) that I run.I have connected ManyChat and Telegram. I’ve created the automation in ManyChat. I’ve created a specific ManyChat/Telegram bot using BotFather.Now … I’m not sure what to do next. The instructions end with creating the bot.Do I add the new bot as an admin to my Telegram channel? And … then what? I can’t seem to find the next steps, so I appreciate your help. Thanks very much.

262
MSchiller
juan ricardo roldan
juan ricardo roldan
asked in General Q&A
Meta issue connection since 3 days ago!??

Is anyone also having problems saving streams that start with click on instagram ads?Manychat doesn't allow to have that same stream can start with comment to a post OR click on an ad.I would really appreciate your answer!!!!

61
Gustavo Boregio
marlon015mt
marlon015mt
posted in General Q&A
I can't log into ManyChat

When I try to log in with Facebook, the following error appears:{"0":"Access denied 1922391228087659","state":true}Does anyone know how to solve this? I've already deleted the browser cookies but it didn't help.

121
Gustavo Boregio
Blead
Blead
posted in General Q&A
Filter by Tag on Mobile

I’ve been having this issue on mobile and would like to suggest a simple change that would greatly help with lead filtering: adding the option to filter conversations by TAG on mobile. We have this feature on desktop, but it's missing on mobile. It would be crucial for better performance.

101
rodrigo_silvano
digital_genxer
digital_genxerUp-and-Comer
asked in General Q&A
Need help in setting up my account

Can someone assist in setting up my account?

303
rodrigo_silvano
turgunbek
turgunbekChannel Explorer
posted in General Q&A
Cannot connect account

I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help

152
rodrigo_silvano
Diego Alves
Diego Alves
posted in General Q&A
App não notifica as conversas

Tenho um fluxo no qual direciono o atendimento para setores específicos, mas preciso que eles sejam notificados a cada nova mensagem dentro do chat. Mas mesmo autorizando e liberando notificações dentro do aplicativo, não recebemos essas notificações a cada nova conversa ou a cada nova mensagem. Você poderia me ajudar com isso?

80
Diego Alves
leofanti
leofantiUp-and-Comer
asked in General Q&A
Store information based on chat informaiton and present to utter users

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

193
Gustavo Boregio
Dóra Halász
Dóra HalászUp-and-Comer
asked in General Q&A
Message after 24 hour

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

776
Gustavo Boregio
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
Can I put a hard stop on contact limits?

I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?

301
rodrigo_silvano
curiousbreath
curiousbreath
posted in General Q&A
My automation isnt working.. I've tested it and it works with the insta preview, but not when I test a comment in real time.

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

375
rodrigo_silvano
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
Automated messages after 24 hours on Messenger? Is this possible now?

Just saw this in Manychat and it got me hyped haha

143
Gustavo Boregio
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How many users can I open in addition to the first user?

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

171
rodrigo_silvano
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