General Q&A

When i first set up automation and tried it by sending message with another account, there was sound notification when i received message, but now out of sudden the sound notification wasn’t working and i check all the settings, from my laptop sound and notification settings, chrome settings, site settings, and Manychat settings, there is just no sound notification at all for incoming messages, really got no idea what i can to and everything is not muted as well. Please give some advise...:(

Hi group!We’ve been using ManyChat with Instagram for 1 month to automatically send links via DM when users comment on our posts, reels, or stories.Everything was working perfectly, but suddenly all automations stopped working.I already tried refreshing permissions twice, reconnecting Instagram and Facebook, and following all troubleshooting recommendations from the documentation and internal help tools, but nothing has worked so far.I’ve also seen other users reporting the exact same issue on the forums, but I still haven’t found a real solution.One thing that confuses me is the contact limit. Our posts regularly reach more than 1,000 people per post, so the Pro plan limit doesn’t really make sense for our use case. Even if we upgraded to a higher plan, we could easily reach 8,000 contacts in just a few posts. Are we supposed to constantly delete contacts to keep automations working?At this point, I’m not even sure whether this is a permissions issue, a platform bug, or a contact-limi

Setting up an Instagram Ads trigger in ManyChat. When I try to flip the trigger from Disabled to active, I get "Don't use more than one content block in the first message to set up Instagram Ads."What I've already tried:- Removed the button from the first message- Merged all my text into a single text block (was originally split into multiple blocks)- Deleted the whole message and rebuilt it from scratch- Removed the "User sends a message" trigger so "User clicks an Instagram Ad" is the only trigger now- First message is now just one Send Message text block with my intro copy, no variablesCurrent state: First message is a single text block ("Hey, thanks for reaching out...") with no variables. Only trigger is "User clicks an Instagram Ad." Still shows Disabled and won't activate.Questions:1. Do I need to attach a Quick Reply to the first message for the trigger to activate?2. Does the next message need to connect off the Quick Reply button, or off "Next Step"?3. Anything else that comm

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

So i made a validation loop which insists on a specified answer before moving on. It works very well except for one issue.Once it starts its impossible for me to stop it. Even if i message, pause or start a new automation. the loop will continue untill the valid answer is given. Obviously this can cause a bit of unprofessionalism and frustration. Can anybody perhaps try its and see hw it can be stopped or improved?(FYI if you want to reproduce the data collection box has a space “ “ which fills the field but will not show to the client.) 

The whatsapp id is valid but manychat return its not and fails to create the subscriber through the api. We are not able to fully sync the users because of this problem. For unknown reason the ids for some whatsapp returns as invalid WhatsApp ID.Api endpoint: /fb/subscriber/createSubscriberparams: {"first_name":"yasmine","last_name":"fattouh","name":"yasmine fattouh","email":"yasmine.fattouh@icloud.com","whatsapp_phone":"+96179343148"}Expected: the user created with the provided whatsapp idActual: HTTP request returned status code 400: the input value is not a valid WhatsApp ID

I have tried a dozen times now to connect my business TikTok account to ManyChat. It keeps telling my that my account isn’t a business account and gives me a message to switch it, even though it is a business account.  1) I have a business account, 2) I have reviewed and confirmed all the info provided. Can someone explain this? I am US-based and was told this wasn’t available yet in the US but that now it was. Please can someone help? ManyChat doesn’t offer support - I really think this stinks!I’m attaching the screen shot that shows me trying to connect the biz account followed by the screenshot of the message I get. 

Hello ManyChat Support Team,I am writing to formally escalate an issue that has been ongoing for the past few weeks regarding the cancellation of my subscription.Despite repeatedly requesting cancellation through your platform, I continue to receive a generic confirmation stating that my cancellation request has been received and will be processed. However, no actual cancellation appears to be taking effect.Instead, I am still seeing repeated billing attempts, including notifications from Stripe indicating that my card is about to be charged. In some instances, I have even received messages suggesting that my subscription has been successfully cancelled, only to later see renewed billing activity or pending charges. This inconsistency is confusing and unacceptable.To be clear: I am requesting the immediate and permanent cancellation of my subscription.I do not want any further attempts to bill my payment method, and I expect confirmation that:My subscription has been fully cancelled No

Im trying to do the automation of when someone leave a comment, the system will answer it and then DM them with a link. It did not work and I follow all the steps. Help!

ive got suspended by instagram after using manychats to automate some reels and dm … tbh i lost the trust with manychat and their talk that they are safe to use … if any one could help me to recover the account and to make sure this not happening again plz tell me

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

Hello,My ManyChat workspace is currently showing the subscription status as EXPIRED, and I am unable to reactivate Marketing Automation only, displayed in my account as R$ 149/month.This same issue happened previously, on January 21, 2026. At that time, the payment/renewal flow would not complete correctly, even though the issue was not related to card limit or a bank authorization block.The issue was resolved only after the existing stuck/expired subscription was cancelled or reset by ManyChat support. Once that reset was done, I was able to renew successfully through:Settings → Billing → Subscriptions → Marketing Automation → Renew SubscriptionI am now experiencing the same situation again: Current workspace status: EXPIRED Product I need to reactivate: Marketing Automation only Displayed price: R$ 149/month I do not want to add Inbox or ManyChat AI My existing automations should remain preserved, according to the in-app Support Assistant The bank/card is not the issue in t

I’ve been following the steps of the AI Chat Bot for hours and my Facebook and Instagram automations are still not working. I’ve also searched and worked through many of the old posts. The bot won’t connect me with an agent. I am more than willing to pay for ManyChat if it works!! Please help!!

Hi,I’m working on setting up a Ref URL trigger automation, however, when clicked the link brings the user to the DMs and notes that they have arrived there through a shared link, but MC does not track the automation as having been triggered, nor sends the “next step”, a DM message. The dm note is shown in the picture below above the reply text box - and to clarify the previous dm messages above it are from a different older and unrelated automation. The current automation and trigger are listed as published. I have updated/refreshed all my IG and FB permissions (as well as disconnected and reconnected all permissions through Meta Business Suite). I don’t have any conversation starters that would interrupt the automation. I have allowed access to messages in my message and story controls. I also have tried recreating the entire flow from scratch, and simplifying to what is pictured below, compared to a more complicated flow I was planning on using. Does anyone know what else would cause

Hello,I am experiencing two technical problems with my Instagram automations:1. The automation is not triggering: When a user comments the keyword on my post/reel, the system does not publish the automatic reply in the comments, and it does not send the DM for the user to click and get the PDF. It simply doesn't work.2. Bug in the Flow Builder: I cannot connect the blocks in the visual builder. When I click and drag to connect one step to another, the visual connection line does not appear. Even if I add a new step automatically, the connection line remains invisible. The blocks look isolated.Can someone help me? Tks

Ig and meta says connected to Manychat, but when tried to log in to Manychat it still asking to connect a channel - when I tried to connect meta or even IG it now says accounts are already connected to a Manychat account. I tried to remove access from IG and Meta and went the same process without help. 

Bom dia, pessoal. Estou com um pequeno problema, onde a minha automação está apenas sendo enviada 1 vez por usuário. Caso esse mesmo usuário tente ativar uma outra automação, não funcionará. Alguém saberia como resolver? 

So I created an automation that sends a DM when someone comments a specific word on my reels or stories. The first message gets triggered correctly and shows a button saying “Yes, I want this.” The person clicks on it successfully, but the second message sequence never gets triggered after that. I’m not sure why this is happening or where the issue is in the automation flow.

I want to add another IG account to my Manychat account… but the error message“Invalid Request: Invalid redirect URI.” appears…How can I add another account? 

Hi Everyone! I’d like to ask for your help regarding an issue with our ManyChat account.When we log into the platform, this is all we can see. We have already connected our Instagram account successfully, but it does not appear anywhere in the dashboard.Also, the platform seems incomplete:there is no left sidebar menu no Settings option no navigation menu at allThe whole interface looks empty and unusable, as if something is missing from the account or the workspace did not load properly.Could you please help us understand what might be causing this and how we can fix it?Thank you very much in advance!Best regards,Kitti

Hi! I had to disconnect manychat temporarily but now that I’ve connected it again, the chats aren’t synced. I’ve already tried refreshing permissions. Is there any other ways to sync chats?Cheers

Hi all,  Got an issue I need really quickly fixing, I can’t create new automations to reply to comments on IG?  Others with accounts can, I get an error message when making them? Is there any support that can help?  Thanks! 

Just confirming I’m understanding this correctly before I build this workflow out:If I’m posting the exact same video with the same caption and the same comment keyword on both Instagram and Facebook, do I need to manually create/post them separately and set up the automation separately for each platform?Example:Instagram post: “Comment RACHEL and I’ll send the link.”Facebook post: “Comment RACHEL and I’ll send the link.”Am I correct that ManyChat can automate the comment-to-DM part on each platform, but it does not publish the Instagram post and automatically cross-post/share it to Facebook while keeping the same automation attached?Basically, I’m trying to confirm whether there’s any way to:Post once → have it appear on both IG + FB → same keyword works on both → ManyChat sends the correct DM/link on both platformsOr if the correct workflow is:Post manually to Instagram → connect IG automationPost manually to Facebook → connect FB automation separatelyJust want to make sure I’m not m

I am currently on the Pro plan, but I have been unable to create or publish an automation for the last two days. Every time I try, I receive the message: “Couldn't create automation. Try again later.”This issue is seriously delaying my work, and since I am paying for the Pro plan, these days are being counted while I am not able to use the service properly. I would appreciate your urgent assistance in resolving this problem as soon as possible.Could you please check my account and let me know what is causing this issue and what steps I should take to fix it?

Olá, depois de verificar a conexão e aparentemente estar tudo certo não estou conseguindo criar uma nova automação, aparece a mensagem “Não foi possível criar a automação. Tente novamente mais tarde.”