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General Q&A

Any questions you have about using Manychat.

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  • 8,090 Replies
3856 Topics
dodgysdd
dodgysdd
posted in General Q&A
Major Billing / Login Issue

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

81
Gustavo Boregio
Noppr
Noppr
asked in General Q&A
twillio issue responding

Over the past couple weeks responding to messages that come through twilio has stopped and thrown an error however the messages are coming through but I cannot respond. I have disconnected and reconnected and still have the same issues 

70
Noppr
Anthony.75001
Anthony.75001Up-and-Comer
asked in General Q&A
External request - Bad control character in string literal

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content? 

374
Anthony.75001
fathermovement
fathermovementUp-and-Comer
asked in General Q&A
Unable to receive SMS test broadcast message on my phone.

Hello, I am unable to receive SMS test broadcast message on my phone. I tried to send myself an sms message and nothing came through. Any ideas on what I can do? Thanks,  Chris

40
fathermovement
SOdigital
SOdigital
posted in General Q&A
My comment automation link stopped working.

It doesnt even send the message now. please help

231
rodrigo_silvano
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
Error in text formatting for automations on instagram.

How can I solve this problem in text formatting? (view photo inside) 

161
rodrigo_silvano
Impact.J
Impact.J
asked in General Q&A
Finding live IG chats

hi guys ! I will be working with 2 setters for my IG account and need to use Manychats. However we are experiencing some complications. When in the Manychats - how do I find a specific chat? We have it integrated with IG and when i search for a chat by IG handle, i don’t find anything. Im looking in all possible folders. How do I go about this?Also, not all chats show up in ManyChats. For example, we had a trigger live for a reel - we got a decent amount of comments and the automation worked on all of them, however not all of them showed up in the Manychat UI..It seems to me that there could be some kind of integration error? I would be grateful for some feedback here! Thanks :) Justin  

60
Impact.J
Dlateano
Dlateano
asked in General Q&A
Basic question but cant seem to find the easy solution.

So i am just looking for an automation process to add to my instagram account that just says “thanks for the comment and follow” or some other response. I don’t want a link to be provided or any thing. I just can’t keep up with all the comments. Thoughts on how to do this?

141
Fabio Gaulke
AngelaD-A
AngelaD-A
asked in General Q&A
How to Connect ClickUp with Manychat for WhatsApp Automation

Hello everyone,I hope you're doing well. I'm currently looking to integrate ClickUp with Manychat and was wondering if anyone here has done this before. Specifically, I need to trigger a WhatsApp message via Manychat based on a specific status in a ClickUp list, along with other field conditions.Any guidance or support you could provide would be greatly appreciated.Thank you in advance!

151
Gustavo Boregio
Caterina
Caterina
asked in General Q&A
Sending automation via live chat not working

Hello, I’d like to send automation to people who spontaneously get in touch trhough messanger or instagram.I try to subscribe them to a welcome sequence or to trigger an automation and even though this is marked as “done” in the chat window, nothing happen.I refreshed permissions and automations are on and not paused.Anyone can explain what is wrong?Is this possible with the free version?Is there a workaround? Thanks,Caterina 

120
Caterina
RobinT211
RobinT211
asked in General Q&A
I think my flow isn't working

I launched an ad, I chose the partner integration and the flow, I have 26 link clicks and ZERO conversations. What could be wrong here? 

120
RobinT211
moa
moa
asked in General Q&A
Manychat WhatsApp Business API work with Make flow?

What is the step-by-step flow in a scenario on make.com that answers a text message as a WhatsApp Business chatbot connected by the WhatsApp Business API generated by Manychat and adds text responses using an AI from ChatGPT? 

100
moa
VeronicaA
VeronicaA
asked in General Q&A
Automation Triggering on Wrong Keyword?

Hi there, I’ve set up an Instagram automation that triggers when someone uses the word “etch.” The automation sends them a message with a button linking to a course purchase page.Lately, we’ve noticed that people who comment with the word “technique” are also triggering this automation, even though “technique” is not listed as one of the trigger keywords. I’ve attached screenshots for reference.We’ve had some people who are very confused because they’re a sent link to purchase a course that is not related to the IG post they commented on.Has anyone experienced something similar or know why this might be happening? Would really appreciate any help—thanks in advance! Here is a test I did, it prompted the same automation: 

211
Gustavo Boregio
Asaf
AsafUp-and-Comer
asked in General Q&A
trigger automation on every message (even during 30-min cooldown)

Hi,I'm building a WhatsApp flow and I need to trigger a scenario in Make every time a user sends a message — even if it's during the 30-minute automation cooldown.Is there any way to bypass this cooldown? I simply want to receive a notification every time a user sends a message, regardless of whether the cooldown is active or not.Thanks for your help!

444
Asaf
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
Error in visual of my automation

I can't solve the following error in any way, I already tried updating permissions, reducing the messages even though it worked perfectly before.-The error is that my followers from PC and IOS have a very bad visual appearance of the automation (not from phone), I leave some examples in the images. Could someone recommend me a solution?   

151
Fabio Gaulke
Vincent LEBEL
Vincent LEBEL
asked in General Q&A
How to Disable the Messenger Keyboard Except for Specific Inputs?

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?Any tips or best practices to improve this flow?Thanks in advance! 😊

171
Fabio Gaulke
Mahi
Mahi
asked in General Q&A
Issued with automatic DM

Hii I created Instagram account first then after I created Manychat account and linked it with Instagram .after I tried to trigger automatic dm but its showing n/a in ctr . It not triggering please help me anyone have idea                         

291
rogerioaraujo
luzdefada
luzdefada
asked in General Q&A
conecção instagram: Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

773
rodrigo_silvano
P
PavelUp-and-Comer
asked in General Q&A
How can I pass values to the user's custom fields when the user goes to a bot from the website?

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

5674
NicoMoney
gerarcat
gerarcatChat Surfer
asked in General Q&A
HOW TO DEAL WITH SMART DELAY AND BUTTONS

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

112
gerarcat
PRX Jurre
PRX Jurre
asked in General Q&A
Use ManyChat from another Instagram profile within same Instagram account

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

211
Fabio Gaulke
Xerial
XerialUp-and-Comer
asked in General Q&A
Whatsapp Business API & White Label

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

472
Xerial
reid954
reid954
asked in General Q&A
Auto DM for new follows

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

321
rogerioaraujo
Kenxy.Diaz
Kenxy.DiazUp-and-Comer
asked in General Q&A
Exact Match Keyword Trigger

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

221
Gustavo Boregio
hogkaiatwork
hogkaiatwork
asked in General Q&A
Remarketing Contacts

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

261
Gustavo Boregio
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