General Q&A

Hi everyone,I hope you're all doing well. I need a quick help.I’ve set up an AI Agent using ManyChat's native AI.The conversation was already open and a real person was chatting with the user, but the AI Agent jumped in just because it recognized a word, not based on user intent.Can anyone tell me how I can prevent the AI Agent from interfering in situations like this?Thank you,Samar Abbas  

Hello,I send DM to people who comment on my instagram post and ask for GSM number. Than my flow jumps to another flow to send a WhatsApp message. But it's not working. Is it possible to do such thing? Regards

We’re experiencing an issue where Custom Fields are not being detected correctly in our flows. Please investigate this as it’s affecting functionality on our end.

Hello everyone,We are in the process of setting up automated reminders for our leads using our custom API. While doing this, we’ve encountered an issue: when we trigger our API call within a flow, the message is sent twice to the same lead, even though it should only be sent once.Our ManyChat setup consists of a single main account that contains multiple sub-accounts. Each sub-account uses a different WhatsApp number and has its own flow. However, we’ve noticed something strange: even though these flows are in separate sub-accounts, they all seem to have the same Content ID number. This might be linked to the duplicate message issue, but we’re not sure.We’re trying to understand two main things:Why are duplicate messages being sent when we call our API inside the flow?Why do different flows in different sub-accounts appear to share the same Content ID?If anyone has experienced a similar problem or knows how to resolve this, your guidance would be greatly appreciated.Thank you in advanc

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

Hi everyone, this question is killing me, I hope someone can help me.How can I export the contact´s ID to a csv file? I have tried selecting all contacts and then Bulk action and export, but I cant.I have also tried by doing an automation to export to a Google Sheets but I couldnt either.Thank you

Hello everyone, I have the following challenge: we have a reel that was posted organically on Instagram. Here the customer can secure a freebie with a keyword. We have now recycled this reel as an ad. In order not to lose the trust, we have not changed the reel. Now the people who become aware of the reel via the ad also have the chance to secure the freebie with the keyword. How can I use Manychat to give organic customers the UTM parameter with source=organic and the customer who became aware of me via the ad the UTM parameter source=paid? 

HolaSé que cambiaron recientemente algunas políticas de uso de la mensajería en masa.Quería saber, para una misma lista de leads de la empresa, hasta cuántos mensajes de marketing se pueden enviar en el plazo de 24 horas.O no hay limitación?Gracias.

I’ve been trying to connect my Instagram and Facebook account to ManyChat, but the platform simply won’t link properly.Although ManyChat appears as a connected app in both Facebook and Instagram settings, the account doesn’t fully connect — I can’t access the automation setup screen, and the system behaves as if there’s no connection.I’ve already gone through all the available troubleshooting steps (clearing cache, switching browsers, checking permissions, reconnecting pages, logging out and back in, etc.), but nothing has worked.The Facebook Page and Instagram profile were never connected to any other ManyChat account in the past.Can you please investigate and help me finally complete the connection?

Contact stopped notifications. Sending isn't available until contact resumes them.→ user even after clicking “get updates” is not able to resubscribe.When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

Anyone else having trouble applying for the Partner Program Application? I fill out all fields and have doubled/triple checked and it just keeps giving me an error. The “Contact Support” field is not clickable and doesn’t work.https://dash.partnerstack.com/application?company=manychat&gref=page  

Anyone else having issues with the gallery image sizes on mobile? Usually this happens when a Meta or iphone update happens and we just have to wait it out. Please advise if you have information. I dont want to have to go in and resize all images. 

Hi! I’m running a luggage storage business, and I want customers to transact via the chatbot for the entirety. However the buy button seems to be designed for retail kind of transaction. Is there a way to make it for a service type? Like if a customer wants to store a luggaged sized A by x quantity in y days?

Hi, ManyChat has changed so much since I last used it, but I want to know if I need my own OpenAI API key if I use the ManyChat AI upgrade, and if not, what are the limitations if any? 

I’m using the Last Interaction Whatsapp System field to send it via message to the user: But it is showing the time as if my timezone was UTC+0. It isn’t taking into account my personal timezone at all, which is configured here:  How could I fix this?

Hi,I was trying to integrate Facebook lead forms with ManyChat to send automated WhatsApp messages. The module Create subscriber is running successfully but the problem is that the subscriber ID on the Send a Flow module shows empty.  Can anyone help me to fix this issue? Thanks,Sajith

Não estou conseguindo criar modelos de mensagens e nem automatizar nada, dispara um erro, meu numero esta como desconhecido, alguem pode me ajudar?

Hi Everyone, I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.The data I’m collecting:Frist Name Last Name Email PhoneHas anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.This is the example of an automation:I’ve put the Action on the beginning. Is it in the right place?Many thanks

Bonjour,Je viens de m’apercevoir que j’ai été prélevé 2 fois :le 29/06/25  Le 30/06/25Comment faire pour obtenir une vérification de mon compte et le remboursement; De mon côté il vame falloir vérifier les mois précédentes également.Je vous remercie de votre retour.Cordialement 

Hi ​@rodrigo_silvano - I am finding that people are not clicking on the “Get Started” button and I don’t want to add another button to create the tagging so that I can create the delay and follow-up. Is there any other way around that? 

not sending from automation. How do I fix?  

Hello, i am trying to set up a auto-dm reply once someone comments on a post and it sends different DMs based on whether someone comments 🥵 or 🥶 but it’s not feasible on the quick automation. I have to setup a new sequence but i can’t find the way to set up conditions, need help!

I'm currently using WhatsApp automation and relying on the "last interaction" timestamp to trigger reminder messages. However, I've noticed inconsistent behavior with this parameter — sometimes it successfully triggers the reminder, and other times it doesn't, even when the conditions seem to be met.I'm looking for a more reliable method to trigger reminder messages to customers on WhatsApp, based on the time since their last interaction/message.Specifically, I want to: Detect if a customer hasn't responded within a specific time window (e.g., 12 or 23 hours). Automatically send a friendly follow-up/reminder message if no response was received. Ensure it works consistently, regardless of whether the customer's last message was text, media, or quick reply. Is there a best practice or alternative approach to reliably track last user activity in WhatsApp and trigger reminders accordingly (e.g., via session events, message logs, or contact activity flags)?

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?