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General Q&A

Any questions you have about using Manychat.

2,462 Topics
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Nawras

asked in General Q&A

Please help! :P

So i created my first automationuser comment --- send message with a quick reply --- when the click to the quick reply it will lead to another instagram message with the website. when i preview on instagram and put the code it works perfectlybut when it’s live only the first message is showing to the client after he comments without the quick reply for the engagement to continue. Thanks

Greetings! Within the last 24 hours, DMs aren’t being sent by ManyChat and it has been working just fine. Any bug I should know about?

tracking source of the traffic

How to track the source of conversation on manychat im a real estate listing company using manychat to convert use to our whatsapp to continue the sales process we are promote our units on different listing platforms as well my question how to track from which platforms this user came from to manychat as referral website ??thanks in advance

130

1 month ago

oguzhanzenginChat Surfer

asked in General Q&A

If the customer sends a message after 1 day or 24 hours, instead of continuing from where the automation left off, it returns to the beginning and causes repetition AI answers.

If the customer sends a message after 1 day or 24 hours, instead of continuing from where the automation left off, it returns to the beginning and causes repetition AI answers. this needs to be resolved because I'm losing customers.

100

1 month ago

oguzhanzenginChat Surfer

asked in General Q&A

not responding to messages dropped in the message request list or unassigned messages

Since the system does not see these message types, the automation does not work and the messages remain unanswered, there must be a solution to this

170

1 month ago

Heather AustrieChat Surfer

asked in General Q&A

Instagram automation isn't working

I made a new automation but it is not working. My followers are typing info but getting nothing. I literally recreated a new automation 10 times to make sure I’m doing everything right, but it’s not working.

16911

1 month ago

Marketing Hub AIUp-and-Comer

asked in General Q&A

Instagram Automations Not Working

Hey Guys Hoping Someone Can Help With This, Gus?So I Was In The Middle Of A Project.And then my automations suddenly stopped working completely.I’ve sent loads of triggers nothing happens. I did comment and it worked then I pressed the button on the comment-triggered message and this came up: I have had a couple messages related to suspected bot activity on my account or something along those lines but Manychat and meta work together so? Has anyone seen this before and know if there's a fix? Thank you!

865

1 month ago

Wholesome Yum DevynUp-and-Comer

asked in General Q&A

Auto reply to comments on Facebook Not Working

I had this issue today. I have the same automation from previous posts but today the auto reply isn’t working. The automation is sending the DM and liking the post but not commenting. Anyone else with this issue?

381

1 month ago

felipestokerUp-and-Comer

asked in General Q&A

Unable to Import Phone and Email via API – "Permission denied" Warning

Hello,I am currently working on integrating ManyChat with our CRM through the ManyChat API. The goal is to create new subscribers and update their information, such as phone number and email address, using the API. However, I encountered a warning message when trying to import phone and email fields.Here’s the JSON payload I’m sending to the createSubscriber API endpoint: { "first_name": "Felipe", "last_name": "Goulart", "phone": "+555499999999", "whatsapp_phone": "+555499999999", "email": "myemail@gmail.com", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "The user has given consent to receive WhatsApp messages."}The data is no the real, only for you to check the code.Although the subscriber is created successfully, both the phone and email fields remain empty. Upon further investigation, I noticed the following warning in the API response: "warning": "Permission denied to import phone, email. Please contact support to enable this featureThis warning sugge

I can't Automation Facebook scheduled posts

Facebook new Meta updated , then Facebook's pre-scheduled posts aren’t showing on ManyChat Automation have someone can find a solution? Thank you

922

1 month ago

TishasVeggieEatsUp-and-Comer

asked in General Q&A

“Follows your Account” Condition

I have an Instagram comment reply set up and I have the condition “Follows your Account” set up so that if they already follow me, they get the link automatically sent to them. And if they don’t, it sends a quick reply for them to respond to & open up the chat and then sends the link. However, it’s sending that quick reply even if a user is following me. Not sure what is incorrect in my flow. Hope that made sense!

230

1 month ago

livelikemad.coChat Surfer

asked in General Q&A

Meta Business Suite vs ManyChat Facebook Comment Replies

I believe if you want to have automatic comment replies in Facebook, you need to switch ownership of conversations between apps. Right now we’re using meta business manager - would this cause any problems? Do you have any experience on what it looks like when Manychat has primary ownership of conversations - does it affect all conversations, even if the trigger words are not used?

271

1 month ago

McaldariniUp-and-Comer

asked in General Q&A

Trying to connect whatsapp to a Custom GPT through Pabbly connect

HiI’m trying to connect whatsapp to a Custom GPT through Pabbly connectI’m a newbie… Here’s how the flow works: 1. Receiving the Message on WhatsApp: The user sends a message on WhatsApp, which is handled by ManyChat. 2. ManyChat Webhook to Pabbly Connect: ManyChat sends the details of the WhatsApp message to Pabbly Connect via a webhook. 3. Pabbly Connect Sends the Message to XYZ CUSTOM GPT: Pabbly Connect takes the received message and sends it to the ChatGPT API endpoint XYZ CUSTOM GPT. 4. XYZ CUSTOM GPT Processes the Message: generates a response based on the received message. 5. Sending the Response to ManyChat: The response generated by XYZ CUSTOM GPT is sent back to ManyChat via Pabbly Connect. 6. ManyChat Sends the Response to the User on WhatsApp: ManyChat takes the response and sends it to the user on WhatsApp. can u pls help?can u pls explain in details? I'm a newbie...a Loom would be very appreciated!

315

1 month ago

sneacaremiamiUp-and-Comer

asked in General Q&A

Can you send an automatic text to new followers?

Hi, does somebody now if a profile starts to follow me, can I send them an automatic text?

Adding pdf to response

Hi there,I want to add a pdf or google doc to my bot

Hello! I would like to ask if in manychat it is possible to ask for the birthday date on Instagram and then automatically send a discount code on that date? How i can do that?

How to send an automated message to a particular tag

Hello everyone, I was wondering if there is an option on Manychat to send a targeted message to a particular tag that is saved before? Please let me know. Thanks in advance :)

1909

1 month ago

DenisCGNUp-and-Comer

asked in General Q&A

How can I answer in comments not in DM

Hello friends,I can't find the setting.When a visitor comments “🔥” to my REEL, I don't want to answer him in the DM. I like to answer to his comment directly in the comments. Like Visitor: 🔥I: Thanks, what's so nice about the Reel? How does that work?Thanks so much, Denis

instagram summit entering link

Hi, I bought a ticket for Manychat IG Summit. I received the confirmation but not the entering link. I checked everywhere, spam folder too. Please someone help me.

The triggers aren’t working on my reel because it says “for collaborative posts the automation does not work with comments on the collaborator account” but it isn’t a collaborative posts. It’s only my post. Does anyone know how to fix this?

can a i import facebook contact list with user conversation id

Whats App - Sharing my Whatsapp in a message

I have been sharing a link to my private what's app channel for months within a link or button in many chat. Recently, however, when someone clicks my WhatsApp link, the user is not taken to the what's app channel. They are prompted to download what'sapp (even if it's already on their phone.). It never pulls the user to the channel.Is anyone else experiencing this?The only workaround I can find is telling the user to “open the WhatsApp link in external browser.” Most users wont go through the trouble. Any other ideas?

1 month ago

Zollak

asked in General Q&A

Webhook start an automation on your own

Is it possible to configure an automation to start with a webhook? For example, I currently use an ecommerce site where it allows you to add webhooks. Is it possible to add a trigger that starts an automation in WhatsApp that comes from a webhook?

Automated flow when setting my account private

Hi guys,I have set up a few automation flows with my Instagram account (Business account). However, we want to set our Instagram to be private before we launch (but ultimately will turn it back on Business after we launch). If I do so, will I lose all the automation flows that I have set up previously on Manychat. Thanks!

Questions about upgrading plans and features.

Hi friends, how are you?I recently started using manychat and I'm really enjoying it.However, I realized that I am spending much more than expected.I saw here that there are other plan options but I can't contact anyone to help me.Do you know the best way to get support? I'm using it in Brazil and apparently there aren't many users here yet.

261

1 month ago

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