Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,203 Topics
  • 9,093 Replies
4203 Topics
Debbieworth
Debbieworth
posted in General Q&A
Issue when subscribing to Manychat Pro

I was filling the basic information for the use of  manychat pro, and when I put my identification code for Brazil (cpf) the system reported  “there is an issue” and didn’t show what was wrong. It cant do it,  because the information i gave was 100% right.   I don’t have a support to help. Who on earth believe that they can automatize everything?I need a human help

121
Fabio Gaulke
mefju_adventures
mefju_adventures
posted in General Q&A
Invisible New Automation option (Redirect Customers to your website)

Hello Manychatters! I'm trying to find a template to create a new automation in MenuChat, but I don't see the option to redirect customers to your website. I'm not sure why this is happening, because my colleague has this option available on his account, and I need it to redirect my customers to the appropriate attachments.Could you please let me know if you've encountered this issue before and if there's a way to fix it?

71
rodrigo_silvano
Awilkinson
AwilkinsonUp-and-Comer
asked in General Q&A
Reply to comments on an Ad with a link to a page

hi there,  Im wondering about using many chat to push people to a trivia page with Quiz Questions to warm up potential attendees to quiz events.  It would look like this -  Ad is running for a Harry Potter quiz evening event. The ad is pushing people to the ticket purchasing page. Within the Ad is a prompt for people to comment something like ‘comment POTTER10 and we will send you 10 free questions that will be asked on the night to prepare you’ the viewer would then comment POTTER10 and a message would then be sent to their inbox with a link to the page with the 10 questions and answers.  Am I able to do this? I want to the AD to go to the ticket purchase page. I DONT want the ad to be solely for the purpose of sending them the link to the questions.  Is this possible? Thanks in advance! Andrew

122
Awilkinson
Vintage98
Vintage98Up-and-Comer
asked in General Q&A
Instagram Live - How can I allow participants to trigger different automations to view more than one product via a link button?

Hi,  we are trying to sale different products on our Instagram Lives based on keywords in our live chat. The issue is only one automation is firing, but after, say they want to view a different product the next automation won’t trigger even though it’s set to a different keyword. In settings, I see there is a “Pause automations during conversations” but no way to turn off or lower the “30min” timer. Is this option limiting the automation from triggering, or are we not setting up this process correctly? 

305
Joren Wouters
powerplant_acdemy
powerplant_acdemy
posted in General Q&A
How to find out which account is connected to manychat?

I have tried many time to connect manychat to connect it to my facebook and instagram,  but it says that your account is already connected to instagram. But I dont know which account is connected to it, Is there any solution to disconnect my accounts from manychat? 

221
rogerioaraujo
arikp
arikpUp-and-Comer
asked in General Q&A
log of whatsapp messages

if i want a log of all the whatsapp messages sent today or yesterday or oany date rangeis there a way to do that ?maybe there us addon ?

151
rogerioaraujo
dodgysdd
dodgysdd
posted in General Q&A
Major Billing / Login Issue

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

242
vrsanders
M2GT
M2GT
asked in General Q&A
How to Create Support Ticket?

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

6693
vrsanders
Jen_beautista
Jen_beautistaUp-and-Comer
posted in General Q&A
Messages : not everyone can message this...

I have been spending SO much money on meta and CTA is a Manychat prompt and i am getting HUNDREDS of responses that are spam and say “not everyone can message this...” this started recently as when we first launched we were seeing success! HELP! i am about to cancel manychat since i am spending $’s and manychat is just costing me thousands of dollars for fake responses. 

527
Jen_beautista
HWT
HWT
asked in General Q&A
Can't link to previous Facebook post by entering the link URL in my automation

I want to create a new automation and link it to my previous facebook post. I have the link, but when I enter it here, it appears like this. How to solve it? 

101
rodrigo_silvano
justineleconte
justineleconteUp-and-Comer
asked in General Q&A
Manychat isn't transferring email to Kit (ConvertKit)

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

613
julie77
Nastasia.Knyazeva
Nastasia.Knyazeva
asked in General Q&A
Can’t Connect My Instagram Account — Any Ideas Why?

Hey everyone!I’m trying to connect my Instagram account to Manychat, but it’s not working — the system just won’t let me finish the setup.Has anyone experienced this before?What could be the reason? I’ve already checked that: My Instagram is a Business Account It’s connected to a Facebook Page I’m an admin on that Page Still stuck! Would really appreciate any tips or steps I might be missing 🙏Thanks in advance!  

361
rodrigo_silvano
Gustavo_Dantas
Gustavo_Dantas
posted in General Q&A
Identify post that iniciate the trigger

Hi everyone,I'm currently using an automation in Manychat that's connected to all Instagram posts (not specific ones).I'm trying to find a way to identify which specific post generated a lead.Is there any method to either: Dynamically retrieve the Instagram Post ID or some unique identifier inside the automation flow triggered by a comment or DM? Or add a custom identifier (like a post number or slug) to the URL or UTM parameters, in a way that it’s passed into the flow and can be stored in a Custom User Field? The goal is to track which post each lead came from, even when using the same automation across multiple posts.Thanks in advance!

211
rodrigo_silvano
AaronPMA
AaronPMA
asked in General Q&A
Switching Email to a non-gmail email.

Hey everyone! Excited to get started with manychat!  I need to sign into my outlook email in order to access my work account, but I don’t have that option or at least I can’t find it anywhere. Do I need to create a new gmail and then switch the email on my IG account to the gmail. or is there a way to get my outlook email into manychat so that I don’t have to go through the headache of creating something new and completely switching it out?Thank you! 

131
rodrigo_silvano
eli45
eli45Up-and-Comer
asked in General Q&A
Bypass Default “Hey, how can I help?” Greeting and Send First DM Straight to ChatGPT AI Step

Hi everyone – I’m building an AI-powered Instagram DM assistant in ManyChat (Pro plan) for a coffee shop, and I need help bypassing the built-in “Default Reply” greeting so that the very first customer message goes directly into my ChatGPT action. Here’s what I’ve set up and where I’m stuck:  1) What I’ve Built  Automation type: Instagram Default Reply (Automations → Basic → Default Reply) Trigger: User sends a Direct Message Canvas flow:   Default Reply (pink card that says “Hey, how can I help you?”) AI Step (ChatGPT integration with my full FAQ-style context & system prompt) Send Message ({{response}})  This consistently returns perfect context-driven answers… but only after the user sees the greeting and has to re-ask their question.  2) The Problem  First DM: User writes “What milk do you offer?” → Bot replies “Hey, how can I help you?” Second DM: User must repeat “What milk do you offer?” → Bot finally returns “We have Whole, Oat, Almond, Soy, Coconut…”  I

444
eli45
Mel E
Mel EChat Surfer
asked in General Q&A
Filter Live Chat by manual interaction

I recently launched a load of new automations for a client - and they have absolutely flown, which is amazing!BUT - this has left them with the issue of having so many messages in Live Chat that they are struggling to sort the DMs from automation from the ones that are manually sent.They need to be able to quickly respond to people who manually send them a question - but these are being lost among the sheer amount of automated conversations.How can we filter Conversations where the last interaction was a manual activity, NOT an automated one?

303
rogerioaraujo
CBenjamin
CBenjaminUp-and-Comer
posted in General Q&A
My Automation is not working

This is month 2 of my automations not working. I have 3 profiles on my account all automation stopped working out of no where. I setup Comment Keyword, select post etc its live 20 ppl commented and nothing went to them nor did they get the auto reply in the comment section. everything was working fine for the past year. Now im paying and no automation. I refreshed the profile numerous times and i believe i made sure manychat has all permissions toggled on for facebook permission. Please Help!!!

653
Raquel C
Manychat Team Member
Tíndaro Homem
Tíndaro HomemUp-and-Comer
asked in General Q&A
I’m not able to upload PDF files or any other type of file in the WhatsApp automation.

Hi everyone! I need some help with a sudden issue.I’ve always been able to upload PDF files (and other file types) to my WhatsApp automations on ManyChat but today, I’m getting this error message:“File type not allowed. You can upload: aac, mpeg, mp3, ogg, mp4, 3gpp, gif.”I’ve already tried switching browsers, computers, and even internet networks, but the problem persists.It seems like something changed from yesterday to today. Has anyone else experienced this?Could it be a temporary bug or a recent update?

12912
Gilmar Souza
NIgefire
NIgefireUp-and-Comer
asked in General Q&A
Curly Brackets and my chatbot requests

We're attempting to use a Custom User Field (e.g. User_Question) in a webhook body using the + Add a Field feature within the "Edit Request" screen. However, when the variable is inserted, it does not auto-wrap with double quotes or curly braces ({{ }}), which causes the JSON to become invalid. Even when manually adding the correct format ("{{User_Question}}"), the system either strips the quotes/brackets or continues showing Invalid JSON. We've followed all official instructions, but the variable remains unrecognized and the request fails to trigger the webhook correctly.Help as the manychat Helpdesk are asleep at the wheel 

4010
NIgefire
davidle
davidle
asked in General Q&A
AI Assistant Chatbot using ChatGPT

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

1904
NIgefire
danimb13
danimb13
posted in General Q&A
Whatsapp connection problem

When trying to connect an existing Whatsapp API number I successfully go through the Meta pop-up. After accepting the connection the following error message pops-up. I don't really understant what I have to do and I'm afraid of loosing the good reputation that this number already has.The support team tells me I have to disconnect the number from my Whastsapp Business Manager, but doesn’t make any sense, all the numbers I’ve connected appeared there. 

182
Raquel C
Manychat Team Member
humilis
humilisUp-and-Comer
asked in General Q&A
Button stopped working on Telegram

The buttons below the text and media messages stopped working.At first I thought it had to do with the payments handling, but even a simple text message no longer works.I recorded it, have a look: https://drive.google.com/file/d/1NZJ6J1sCRE7ev1rGWjDhdcCWqnFWdl7k/view?usp=sharingBelow is the automation. On the mobile is tells me that it's trying to connect. Appearantly that was not successful.Has anyone experienced this - and solved it😅?

92
humilis
Graficketriky
Graficketriky
posted in General Q&A
Automations don't work

Hi,I don't know why, but ManyChat Instagram stopped working for me.None of my auto-replies are working.I tried reconnecting, but it still doesn't work. I tried Refresh Permissions.Do you know what to do next?Thanks, Nikol

241
Gustavo Boregio
Chaimaa
Chaimaa
posted in General Q&A
Information about the upcoming course of manychat

Hello, can you please let me know what is the exact program of the upcoming course of manychat 

30
Chaimaa
jhai
jhai
posted in General Q&A
Automation is not working

This is a screenshot of my automation, I am using a FREE Version, and I am trying to figure out why my automation is not working. It says Live, but when I try to test it using a different account, the trigger is not working, the flow is not working. I am using more than 10 images.. The activate  14-day free trial always pops out. If I use a PRO Feature,I dont see it on Pricing plan. Is the ACTION a PRO Feature? Pls help… 3 keywords are active. Refresh permissions, multiple times I tried. 

241
rogerioaraujo
Community Terms & ConditionsCookie settings